Everything was great
Sherry S.
Customer Reviews for Shamrock Bluegrass Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The truck had weak brakes and had burning smell when brakes were applied. Other than this, the location itself was fine.
Buxton J.The gentleman was very kind and helpful. I will absolutely give him my business in the future. He even allowed me to leave my car parked there and I appreciated that very much. ¡Gracias de nuevo!
amber H.The entire operation seems shady. The owner wasn't there for pick up, and the employees aren't trained to do it. Took 30 minutes to call uhaul and have them do it remotely. Owner was there for the return, he didn't look at the vehicle until I requested he did. It is worth it to drive to a different city to pick up vs renting from this place.
Chase W.Great service.
KAREN L.They charged me extra miles that I didn't travel
BENJAMIN P.I was charged for insurance I didn't even pay for. The arab who rents them just wants to scam for people's money.
Autumn T.Was very pleased with condition of the truck and the service. Yes I will call the next time. Gracias
BRENDA S.I had submitted a dispute but never heard back. Trash left in it front and back. No gas either. Sent pictures of this. Also had it reserved at one location but they moved it to another without notice. Asked for a refund of credit and never got one. Very disappointed.
BRANDON B.Customer didn't have ability to get the truck avaible at my arrival time. Cashier said the owner, who was not there was the only one.
Mark B.The company' charged me, basically ripped me off for their insurance which I declined and I went with my own insurance and they still charged me. I think it's unprofessional to charge someone for a service not applicable and which I declined… but because it was done online the reservations they clearly charged me when I already had to set price and they added it after I picked up the truck and dropped it off.
Celinda W.Not locations fault, more Uhaul's fault, but they failed to have my auto transport and my additional equipment (furniture dolly and furniture pads).
Jason H.This whole organization is useless and the people you use are useless and unprofessional. This whole ordeal was a waste of time and money the service was horrible. I will never ever use uhual again. First and last time and I will not recommend to the people I know
Ouffoue Jean Lou A.Upon arrival to the location I was required to make my reservation online, that the representative could not assist me in person, this was not an issue for me but upon completion I showed the rep my reservation code and was told to wait for my keys. At this time the representative stated she needed to make a call to her boss to ensure the truck was not already reserved for someone else, and was on the phone with this person for approximately 45 minutes, the representative then hing up the phone and told me to wait for her boss to arrive in another 15 minutes. After the 15 minutes a gentleman walks in, goes behind, and then offers me a set of keys for the truck. Overall I was treated very rudely and required to wait over an hour at this location for a truck rental, my reservation was for 7pm and I was not handed keys until after 8pm.
Cameron S.I was charged an extra $30 on my rental for no reason?
Ricky R.Reserved dolly but no dolly available. I had to make several calls to get that put in the notes. Shamrock did not know how to modify the contract. Reserved 24 furniture pads, received one bag of 6. Worst customer experience in a very long time.
James S.The man that does the U-haul service wasn't even there and he had some rude lady that didn't know what she was doing.
BARBARA W.The truck had gross, there was food on the floor, I feel they overcharged me, the vehicle was extremely loud and sounded like it hadn't been serviced in years.
Jordan H.Always great service.
rickey P.