Very poor experience - we will not use Uhaul in the future unless we really don't have any other options.Sam C.
Customer Reviews for Shaloms Cafe & Donuts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sunny D.
My experience was excellent. The Uhaul representative was courteous and professional, but also kind and caring. Enjoyed the atmosphere and how he interacted with the other customers. He truly treats people like he wants to be treated. When I need a Uhaul, I will rent from him again.Carol H.
I was charged for insurance even though on my online reservation I opted out of insurance. I was not asked whether or not I wanted to purchase insurance at this location, so it seems that they added insurance to my order without my consent. This is not excusable.Olga S.
Customer did not leave a comment.Catherine S.
Odd to rent a U-Haul from a donut shop, but the process worked out fine for me.Glenn O.
Gate on box truck closed (with difficulty) but could not be locked.Miguel S.
The truck and location were easy to find. It needed service. All the safety lights on the dashboard were going off, I didn't have time to inform the owner as I was on a deadline for a pick up. Made it back in one piece, but there's no ramp available. I took back roads because I honestly didnt think it would make the 20 minute ride on the freeway at speed. No offense but the truck needs service or at least the dashboard shouldn't light up with all kinds of hazards when you first get in. And it needs a wash and sanitizing inside. Otherwise, straight forward.Michelle S.
Returning customer. I have never had a problem at this location.TOM N.
I DID NOT DRIVE 30 MILES YOU THIEF. I DROVE IT UNDER 10 MILES. WHAT A LIE.Jayme K.
It was easy and efficient.William S.
The phone check-in took a long time to load for each page, even though I had full signal strength.Daniel T.
Clean the outside of the van. The service at the location. However, mobile check in was not helpful at all. Verification of second person or passport needed to be announce ahead of time, also the steps on how to create an account are not clear on the website. I found the whole process too time intense and useless and unless you make improvements I will just use the desk instead. Mobile check in would get 1 star from me.Stefan B.
Customer did not leave a comment.David M.
The back door was not even locked.Jae L.
Customer did not leave a comment.Stephen S.
I have been renting from Siamon for a long time. His service has always been impeccableTOM N.
I would strongly recommend the agent advise customers about parking personal vehicles in the area. There's all day parking and 2 hour parking and I parked in 2 he parking and got an $82 ticket that could have been avoided if the agent would have advised me of the 2 hr zone right next to the all day zone.Scott R.
Smooth and easy pick and return! Best experience I've had at a UHaul location! The truck was new-ish, drove great and got the job done!! Will definitely choose this location again!Deborah S.
Customer did not leave a comment.Sean B.
Customer did not leave a comment.John P.
Make sure people realize all the extra hidden charges (that have nothing to do with the location) - GAS + RENTAL TAX was an additional 20 bucks!Taja L.
Your instructions are not clear how to pick up a vehicle. I chose mobile only, but there weren't any instructions on my phone other than visit the location. The guy working there told me to use the phone but after I checked in there wasn't anything to do on the phone. He was helpful but it was confusing. Also there's no key drop off for this spot, so I had to leave the key with the neighbor business. I was surprised and upset when you charged me double the base rate saying it was a 2 day rental after dropping it off at 6pm. There's nothing that states the cutoff times, and the text message you sent didn't mention it. The truck was fine but All around, the rental was a poor experience.David M.
Customer did not leave a comment.Evangeline T.
Customer did not leave a comment.David H.
Customer did not leave a comment.Andrew H.
â€¢Â The man was not friendly â€¢ There was no box to return the key so we had to make an extra trip the next morning. This inconvenience costs us time and money but we know it won't be subtracted from the bill. â€¢ Dealing with returning the key was a hassle. We were on the phone with U-Haul for an hour, standing in front of the building as it got dark, until we were finally told to come back in the morning.Jj S.
Customer did not leave a comment.Evonn B.
Customer did not leave a comment.Ethan W.
Simon at Shalom's Cafe was very kind, helpful and flexible with my reservation. Very happy to have such easy access and good service for a U-haul in my neighborhood.Melody R.
The folks at Shaloms Cafe are very nice and the truck was great. The digital check in process is both amazing and frustrating. There's a bunch of steps that would have been helpful to do BEFORE I was at the truck or at a minimum have my expectations set that it would happen and what to bring. I did not expect to spend so much time checking in. The strangest part was the second "validation"step. I definitely would not be carrying my passport when I picked up the truck and have no idea what the "lease statement" is. In the end, we managed to get a second contact, but would have been better to be more clear when you sign up to rent the truck about what would happen.Kimberly N.
Customer did not leave a comment.Kim R.
$200 dollars for a 2-day van rental is a little pricey. I will not rent a van from U-Haul again.ron C.
Customer did not leave a comment.Deb K.
Simon was great and super flexible!Maria Katrina L.
Get the keys 24/7Youcef C.
Customer did not leave a comment.Sasha S.
This store is great!!!Johanna R.
Thank you!Zahra P.
I reserved a 10 foot truck with a dolly and 20 blankets. None of that equipment was available when I went to pick up. I got a van instead and there was no text/call saying my equipment was not available for pick up. The van did not accomplish what I needed for the day. There should be some sort of system to notify customers if the equipment they reserved is not available.Joseph R.
Customer did not leave a comment.Madeline B.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.William S.
This is the second time that I've rented a van from this location (to pick up furniture that I bought on Craigslist) and both times it was quick and painless. Cost about 1/3 of what I was quoted for someone to pick the furniture up for me.Michelle G.
The owner of Shaloms Cafe was very helpful and went out of their way to make sure I was able to rent and return a car when I needed it! would highly recommend and really appreciated their support.Emily D.
Customer did not leave a comment.Kate G.
More neighborhood locations like this! My experience this time was much faster and easier than previous rentals from the main uhaul locations in town.Sam K.
Get a sign. Better communication over the phone would be appreciated. Very efficient in the transaction which is appreciated.Don T.
The rental pickup location and owner were great, but the corporate UHaul system is terrible. My 'guaranteed' pick up at the other location was not 'guaranteed' at all and I paid a higher rate and had to return the UHaul at a different location to fit my needs.Danny Y.
Customer did not leave a comment.Candase C.
This was a very convenient location in town and it was easy to pick up and return the van. I had no issues with street parking. The check-in takes some time since an online agent has to verify all your information, so I recommend taking care of that early. The donut shop owner/workers were super helpful and I got to enjoy a few of their donuts (it's GOOD) as I waited. They were very responsive when I was coordinating dropping off keys. I highly recommend this location for the service and ease.Linda L.
Customer did not leave a comment.Sara T.
Maybe a warning about what one needs when one arrives to pick up the van...like passport numbers...or alternate contacts. That was hard to do at 7am. Otherwise our experience was greatDanna P.
Customer did not leave a comment.Sara T.
Customer did not leave a comment.jacob G.
Easy and painless. Convenient location. Would recommend to a friendKatherine L.
Parking was challenging, since there's not a lot, but the owner is super helpful and attentive and came right out before I even had the chance to finish checking in from a nearby driveway.Randi S.
There is no signage on at this location indicating that it is a U-Haul location. Also, when I came to return the truck the location was supposed to be open at 8:30 a.m. and no one showed up until after 9:00 a.m. In addition, I had a reservation for 10:00 a.m. on 9/19 for a different location and I was sent to 3 different locations until I was able to get a truck and had to take Uber to get to each location. I was never notified that a truck was not available at my "preferred location". When calling the customer service line I held on the phone for about 30 minutes and when someone finally answered and I explained my issue she stated she would look into what was going on, then put me on hold and put me back in the queue where I had to wait on hold again and explain the situation to another representative. After the experience I will not rent a truck from U-Haul again, this made my already stressful situation 10 times more stressful!KRISTINE H.
Customer did not leave a comment.Caroline C.
Customer did not leave a comment.Ori G.
Parking in the neighborhood was a little tricky. I almost left the truck in a 2nd and 4th monday street cleaning.Orlando C.
Customer did not leave a comment.Brian C.
The 24 pick-up webpage didn't work in my mobile Firefox browser. I had to switch to Chrome before I could upload photos.Tessa A.
Customer did not leave a comment.Gloria D.
Customer did not leave a comment.Mehmet G.
Customer did not leave a comment.Lukas D.
I am not able to pull up the receipt to see what i paid for i gave the first person a amount guessing the miles i might use and the ended up being how much i was charged I don' t know if it is correct because i couldn't pull up my receipt, I know about COVID but i should have been given something. never knew what the beginning mileage was and I told him what the ending was fisheyGeorge H.
Customer did not leave a comment.Hope G.
Customer did not leave a comment.Randolph W.
Quick, convenient, and easy! Pick up and drop off were a breeze. Would definitely recommend to a friend or use again!Derek L.
I wish the staff cared about the health and safety of their customers and wore masks (nobody was wearing masks when I was there). The trailer was dirty and dusty inside. I am not returning to this place and do not recommend it.Igor C.
Customer did not leave a comment.Charlotte G.
Customer did not leave a comment.eric S.
Customer did not leave a comment.Celine D.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Gladys D.
Please, at least, put a sign that says U-haul on the window.Oscar V.
All the additional verifications are ridiculous to use the app. I had to go into see the store owner straighten out the problem. The equipment was not clean in the middle of a PANDEMIC. NOT COOL.ABRAM B.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Jordan M.
Customer did not leave a comment.Dustin H.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Anton B.
Thank youBarton D.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Andrew L.
Very friendly and welcoming staff! Clean vehicle, and staff was helpful and informative. The cafe is also very clean, affordable, and delicious! The biggest, fluffiest, croissants I've ever seen, donuts, bagels, breakfast platters, and an even more impressive assortment of lunch items like oxtails, barbecue ribs, sandwiches, traditional Eritrean dishesâ€" truly something for everybody! And perfect to fuel you for moving day. Would recommend this location!!Sarah K.
Customer did not leave a comment.Sameer S.
Customer did not leave a comment.Elkan H.
Check-in took 50 minutes, cutting severely into our rental time. We had to restart the process multiple times, and the website took minutes to load.emeily R.
Not bad at least it may be close to your homeumut S.
The app was not loading correctly took e about 30min to get the return done.William D.
Customer did not leave a comment.Farron E.
I was worried with the bust street but pick up and delivery could not have been easier and nice customer service. Great experience overall.Renee C.
Customer did not leave a comment.Javier R.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Clyde W.
This was by far the most wonderful rental experience I have ever had. Ease of pick up and drop off, unprecedented! Thank you Simon of Shaloms cafe and donuts!Kelly J.