Comentarios de los clientes para Shaloms Cafe & Donuts

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Shaloms Cafe & Donuts

Clasificación general:

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Michelle G.
Clasificación:

This is the second time that I've rented a van from this location (to pick up furniture that I bought on Craigslist) and both times it was quick and painless. Cost about 1/3 of what I was quoted for someone to pick the furniture up for me.

Emily D.
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The owner of Shaloms Cafe was very helpful and went out of their way to make sure I was able to rent and return a car when I needed it! would highly recommend and really appreciated their support.

Kate G.
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El cliente no dejó un comentario.

Sam K.
Clasificación:

More neighborhood locations like this! My experience this time was much faster and easier than previous rentals from the main uhaul locations in town.

Shihang S.
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Fantastic

Don T.
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Get a sign. Better communication over the phone would be appreciated. Very efficient in the transaction which is appreciated.

Danny Y.
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The rental pickup location and owner were great, but the corporate UHaul system is terrible. My 'guaranteed' pick up at the other location was not 'guaranteed' at all and I paid a higher rate and had to return the UHaul at a different location to fit my needs.

Candase C.
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El cliente no dejó un comentario.

Linda L.
Clasificación:

This was a very convenient location in town and it was easy to pick up and return the van. I had no issues with street parking. The check-in takes some time since an online agent has to verify all your information, so I recommend taking care of that early. The donut shop owner/workers were super helpful and I got to enjoy a few of their donuts (it's GOOD) as I waited. They were very responsive when I was coordinating dropping off keys. I highly recommend this location for the service and ease.

Sara T.
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El cliente no dejó un comentario.

Danna P.
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Maybe a warning about what one needs when one arrives to pick up the van...like passport numbers...or alternate contacts. That was hard to do at 7am. Otherwise our experience was great

Sara T.
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El cliente no dejó un comentario.

jacob G.
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El cliente no dejó un comentario.

Katherine L.
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Easy and painless. Convenient location. Would recommend to a friend

Randi S.
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Parking was challenging, since there's not a lot, but the owner is super helpful and attentive and came right out before I even had the chance to finish checking in from a nearby driveway.

KRISTINE H.
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There is no signage on at this location indicating that it is a U-Haul location. Also, when I came to return the truck the location was supposed to be open at 8:30 a.m. and no one showed up until after 9:00 a.m. In addition, I had a reservation for 10:00 a.m. on 9/19 for a different location and I was sent to 3 different locations until I was able to get a truck and had to take Uber to get to each location. I was never notified that a truck was not available at my "preferred location". When calling the customer service line I held on the phone for about 30 minutes and when someone finally answered and I explained my issue she stated she would look into what was going on, then put me on hold and put me back in the queue where I had to wait on hold again and explain the situation to another representative. After the experience I will not rent a truck from U-Haul again, this made my already stressful situation 10 times more stressful!

Caroline C.
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El cliente no dejó un comentario.

Ori G.
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El cliente no dejó un comentario.

Orlando C.
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Parking in the neighborhood was a little tricky. I almost left the truck in a 2nd and 4th monday street cleaning.

Brian C.
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El cliente no dejó un comentario.

Tessa A.
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The 24 pick-up webpage didn't work in my mobile Firefox browser. I had to switch to Chrome before I could upload photos.

Gloria D.
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El cliente no dejó un comentario.

Mehmet G.
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El cliente no dejó un comentario.

Lukas D.
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El cliente no dejó un comentario.

George H.
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I am not able to pull up the receipt to see what i paid for i gave the first person a amount guessing the miles i might use and the ended up being how much i was charged I don' t know if it is correct because i couldn't pull up my receipt, I know about COVID but i should have been given something. never knew what the beginning mileage was and I told him what the ending was fishey

Hope G.
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El cliente no dejó un comentario.

Randolph W.
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El cliente no dejó un comentario.

Derek L.
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Quick, convenient, and easy! Pick up and drop off were a breeze. Would definitely recommend to a friend or use again!

Igor C.
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I wish the staff cared about the health and safety of their customers and wore masks (nobody was wearing masks when I was there). The trailer was dirty and dusty inside. I am not returning to this place and do not recommend it.

Charlotte G.
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El cliente no dejó un comentario.

eric S.
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El cliente no dejó un comentario.

Celine D.
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El cliente no dejó un comentario.

Daniel M.
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El cliente no dejó un comentario.

Gladys D.
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El cliente no dejó un comentario.

Oscar V.
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Please, at least, put a sign that says U-haul on the window.

ABRAM B.
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All the additional verifications are ridiculous to use the app. I had to go into see the store owner straighten out the problem. The equipment was not clean in the middle of a PANDEMIC. NOT COOL.

Matthew B.
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El cliente no dejó un comentario.

Jordan M.
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El cliente no dejó un comentario.

Dustin H.
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El cliente no dejó un comentario.

Eric J.
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El cliente no dejó un comentario.

Anton B.
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El cliente no dejó un comentario.

Barton D.
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Thank you

Richard B.
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El cliente no dejó un comentario.

Andrew L.
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El cliente no dejó un comentario.

Sarah K.
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Very friendly and welcoming staff! Clean vehicle, and staff was helpful and informative. The cafe is also very clean, affordable, and delicious! The biggest, fluffiest, croissants I've ever seen, donuts, bagels, breakfast platters, and an even more impressive assortment of lunch items like oxtails, barbecue ribs, sandwiches, traditional Eritrean dishes— truly something for everybody! And perfect to fuel you for moving day. Would recommend this location!!

Sameer S.
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El cliente no dejó un comentario.

Elkan H.
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El cliente no dejó un comentario.

emeily R.
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Check-in took 50 minutes, cutting severely into our rental time. We had to restart the process multiple times, and the website took minutes to load.

Helen C.
Clasificación:

None

umut S.
Clasificación:

Not bad at least it may be close to your home

William D.
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The app was not loading correctly took e about 30min to get the return done.

Farron E.
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El cliente no dejó un comentario.

Renee C.
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I was worried with the bust street but pick up and delivery could not have been easier and nice customer service. Great experience overall.

Javier R.
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El cliente no dejó un comentario.

Christopher R.
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El cliente no dejó un comentario.

Clyde W.
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El cliente no dejó un comentario.

Kelly J.
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This was by far the most wonderful rental experience I have ever had. Ease of pick up and drop off, unprecedented! Thank you Simon of Shaloms cafe and donuts!

Mary M.
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The location doesn't have a parking lot, so I was confused about it. Good service and experience otherwise.

Octavio V.
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Everything was perfect, however they did charge me for fuel costs even though I filled the tank to where it was before using the truck.

Andrew R.
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Stop deceiving customers. If a customer declines to get the insurance, don't charge for it after the truck is returned. You should be ashamed of yourselves. That is stealing and just because you get away with it most of the time, it does not make it right. I've rented trucks 5 times in the past 2 months. Every time i have declined the insurance, but only on 1 of those 5 times I didn't get charged. Every other time I got charged. And when I paid to keep the truck a day longer, I got charged another insurance fee. I was 20 minutes late returning the truck on one occasion, I called ahead and they said it was fine. But I got charged an additional days rental fee ( which is fair) plus another insurance fee. Stop scamming your customers!

Sam S.
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El cliente no dejó un comentario.

Rasheen S.
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El cliente no dejó un comentario.

Allison C.
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El cliente no dejó un comentario.

Shannon C.
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The location manager Simon is really nice. I'll check with him first next time I need a van.

Arnold L.
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El cliente no dejó un comentario.

Justin C.
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El cliente no dejó un comentario.

Alaa M.
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This Uhaul location had one of the smoothest Uhaul rentall experiences I've ever had. Great service and very easy to navigate. Will recommend to friends.

Colleen M.
Clasificación:

Everything about this location is great--friendly service, smooth interactions! I picked up my van with the UHaul app, and the app itself is terrible--next time I'd rather pick up keys from the counter at the pick up location. I dropped off the keys directly to the person at the counter and that was much easier.

Peter T.
Clasificación:

The mirror on the truck was broken and now we are being charged for it? This is ridiculous. We also had to drop off the truck under a very sketchy bridge and deliver the key to someone next door (i.e. not the same place we rented from) even though we were still returning before our asked time.

charles M.
Clasificación:

Really nothing. The van was parked outside and ready. There was no line. The check out was easy. He told me the starting mileage and fuel tank level for to return. The check in was just as easy. Actually, Shalom's Café is a great place rent if you only need a van. None of the usual chaos and crowds of other U-Haul's. The Ford van only had 5700+ miles on it. I also bought an egg and cheese homemade bagel sandwich, which was quite tasty.

Savayia B.
Clasificación:

This was the easiest experience with uhaul that I've had. Truck was ready, shop owner of the donut store I was picking up from was super professional and best yet, his ham and cheese croissants are delicious! Drop off was just as easy.

Dave R.
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This operator was very easy and pleasant to deal with even if the establishment is marginal.

Kira T.
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El cliente no dejó un comentario.

Daniel W.
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The entire experience was pleasant. It was quick and easy!

Melissa W.
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El cliente no dejó un comentario.

Eve S.
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App was terrible. Took 30 minutes to rent truck.

Andrew A.
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There is no way I drove 63 miles. I drove from pick up spot, to Rockridge bart, then to SF, then back to Oakland. 40 miles tops, Very disappointed.

ali H.
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El cliente no dejó un comentario.

Milkias K.
Clasificación:

Nothing at all, my experience was ?? I used to rent a 26 foot truck for my work (under company account) three times a week from the big Oakland location for almost a year. This one experience was better than all the other times I've rented any where else. Very efficient and professional location. Thank you! Will definitely recommend.

Benjamin S.
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El cliente no dejó un comentario.

Rachel M.
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El cliente no dejó un comentario.

Nancy D.
Clasificación:

Nothing

Linwood C.
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El cliente no dejó un comentario.

Dominique P.
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El cliente no dejó un comentario.

George L.
Clasificación:

Nothing

gina C.
Clasificación:

everything was perfect...thank you!

Mollie R.
Clasificación:

Did not have my furniture Dolly's and he to go to a different location to pick some up.

Alberto P.
Clasificación:

Great service, great vehicle I had the cargo van. It even has a back up camera on the rear view mirror so helpful.

Marlene M.
Clasificación:

I received excellent service from the owner of this location. I did have a problem with U-Haul having changed my location for pick up without letting me know so that my car was not there ready for me to pick up. But this site owner did everything in him power to ensure my satisfaction.

Zakiya K.
Clasificación:

The person who helped me was great but I wasted a ton of time because I was looking for an auto shop not a donut shop. The name is completely misleading. I was also hoping to rent furniture pads and a dolly.

Sammy M.
Clasificación:

Location was sketchy. But equipment was in great condition and pretty much brand new. Had no problems with the truck.

Olivia S.
Clasificación:

Thank you for being so accommodating

Gurpreet D.
Clasificación:

There was no sign or address number 5501 written on the building, it was a donuts shop. Business owner was standing outside the building and asked for the key of the rental truck. It was hard for me to determine if he was the U haul Representative.

Anne A.
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El cliente no dejó un comentario.

Gareth S.
Clasificación:

Parking is very difficult - no lot or help from the site. There is one sign in the window where the key drop-off is, and it is not at the same building that the official site (Discount Auto) lists - it's a donut shop across the street.

Thomas W.
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El cliente no dejó un comentario.

Anthony D.
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El cliente no dejó un comentario.

Jason H.
Clasificación:

Easy as pie! Great customer service. Keep up the good work!

mary K.
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El cliente no dejó un comentario.

OLLIE L.
Clasificación:

Simon was very responsive! He made a trip to Concord to pick up a 15 foot truck so I could have the size I ordered. He was easy to get in touch with to coordinate the drop off. This was a great experience!

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