Comentarios del cliente para Shaheen Realty

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Shaheen Realty

Grado total:

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Bethany T. en

Grado:

Only place that had a truck last minute since my uhaul wasn't available on time. Only place that had a truck for me that day

Jeffrey R. en

Grado:

El cliente no dejó un comentario.

ernest J. en

Grado:

Went there at 2:00 P.M. on a Friday. No one was there. Premises were overgrown. Check in by phone was too difficult for a person of my age even with three degrees after high school.

Shemarrionna B. en

Grado:

Truck had broken glass in console part and back was dirty had feathers and dirt in there and the tow light kept coming on as if I was towing something.

KEITHA R. en

Grado:

They charge me $8 and I no clue why because no one was there when I dropped off the uhaul

Jackie F. en

Grado:

To start with I very seldom give a review either positive or negitive, if service is good I am loyal &tell everyone, if it is bad I just do not continue to business with. The best suggestion I have is to not use this location. Service started out good but the quickly changed. I called & tolded the owner/employee that I was on my way and could be there in about 5 minutes, I understood her to say that she would walk up to the location. When we arrived we waited about 15 minutes before I called & said Maybe I am at the wrong location, she said I was at the right address but we had to complete some information first. She was very difficult to understand and had a hard time understanding me, I had to repeat everything multiple times. She said I tried to get this information from you but you hung up - making this my fault (the customer). I asked her at one point if she was in the building (that was locked & I had knocked on the door )- she said yes but would not come out to help me. I have truly never been so frustrated with working with anyone ever before. When she gave me the code to get the key out of the lock box she said it so fast that I could not get it, then she was aggravated with me.

Josh S. en

Grado:

Place of drop off would not allow deposit refund, I have been waiting over a month to receive deposit, had to call many times during business hours to find out they don't speak English. then they hang up on me and not answer after I call back. Kinda feel like I got robbed. Very shady/run down looking place.

Brian W. en

Grado:

This site was unattended. My reservation needs were not met. Had to drive 20+ miles to this location which had a truck but no pads, no dolly. Had to drive to a second location to get the other items. The second location had everything I would have needed and no further from my home.

Lori R. en

Grado:

The entrance to this location is in serious need of repair. There is a huge hole and mud pit in the middle of the driveway. You have to drive off the road to pass it. They charged me incorrectly, twice. Even after calling customer service to have it corrected. I am still working on having the charge fixed.

Scott P. en

Grado:

El cliente no dejó un comentario.

Vance A. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

I booked online for mobile pick up and return, lady called said I needed to check out through them so I did as told, she added insurance back on even though I had declined online so was charged 14 for something I did not want and due to her releasing I was not able to return through device

Yamarai S. en

Grado:

El cliente no dejó un comentario.

lamary M. en

Grado:

It was just an empty building with a box on the side to drop the keys. No one was around to inspect the equipment, hope the next person don’t crash it and I get blamed and charged.

TARA C. en

Grado:

El cliente no dejó un comentario.

Brandon C. en

Grado:

El cliente no dejó un comentario.

Charles Y. en

Grado:

Looked like an abandoned store of some kind.

Linda G. en

Grado:

El cliente no dejó un comentario.

tim C. en

Grado:

Called the U-Haul 800 number who told us to drop the truck off at this location and that they were expecting us. They weren't supposed to close until 6:00 pm but no one was there. Called the number and the man told me to leave the truck and put the key in a box. We rented a dolly too but couldn't lock it in the back so we were worried it could be stolen

Caryn D. en

Grado:

dropped off after hours

John M. en

Grado:

El cliente no dejó un comentario.

Isaac N. en

Grado:

El cliente no dejó un comentario.

Michael O. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

El cliente no dejó un comentario.

Mark T. en

Grado:

The lot that the truck was on was overgrown and difficult to get to. There is not an office on the lot with anyone to help you. I used the online pick up service and you're supposed to show the attendant an image to receive the keys. I walked all over the lot knocking on doors and no one ever answered anywhere. Finally I mysteriously received a phone call from who ever runs the place and she tells me the keys are in the truck. I was so caught off guard that I forgot to mention that I didn't revive the dolly I ordered as well. After returning the truck, I noted that I didn't receive the dolly and Uhaul said that they would be calling me in 48 hours. I haven't been called but I've been charged. Oh well. I'm not going back to "Satellite" again.

Joni W. en

Grado:

You people quoted me at $77 and ended up charging me $148. You tacked on $53 fuel costs and a $25 cleaning fee. I put fuel in return to bring it up to where it was when I drove away on Friday. As for the cleaning fee that is plain and simple a ripoff. That truck was spotless !!! I will never recommend U Haul to anyone and I’m posting my thoughts on FACEBOOK and other social media Joni Watts 903.262.8923

Brandon W. en

Grado:

This location had no one on site to help when the self-pickup didn’t work and the key was not in the box like it should have been. The location could also use some clean up and general maintenance. It was very run down

james M. en

Grado:

El cliente no dejó un comentario.

Patricia F. en

Grado:

The trailer hitch did not work properly so we were not able to end up picking up the things we needed. The office person did not answer the phone and identify that it was U-haul all they said was "Hello" I thought I had a wrong number. Very unhappy with the overall experience.

kristian F. en

Grado:

El cliente no dejó un comentario.