Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ben is the best! Took excellent care of me with my situation… will Definitely go back for a 26’ in a few weeks!
Debra D
Rating:
5.0
Nothing. I called they had what I needed got there signed the paperwork and that was it. Took it back 2 hours later and a very easy process.
Lynne B
Rating:
5.0
Customer did not leave a comment.
Joshua P
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
3.0
Customer did not leave a comment.
Mark M
Rating:
4.0
Check in of the truck was quick & easy. The people were friendly and fun to talk with.
Thomas O
Rating:
5.0
Friendly & helpful people
Jason M
Rating:
5.0
Nothing to mention negative. Everybody was helpful and great experience
Thank you
michael m
Rating:
4.0
Customer did not leave a comment.
noel g
Rating:
5.0
Nothing of note.
THOMAS O
Rating:
5.0
Customer did not leave a comment.
frankie p
Rating:
5.0
Customer did not leave a comment.
william s
Rating:
4.0
Customer did not leave a comment.
Ashley D
Rating:
5.0
I requested the U-haul to be at another location, month in advanced and still had to drive 30 miles out of the way to pick this one up. I was not happy.
Abbie H
Rating:
4.0
Customer did not leave a comment.
William R
Rating:
4.0
The instructions tells you to not block building or other areas. But the limited spaces and multiple others dropping off had no other choices during weekend.
Hunter R
Rating:
3.0
Decent drop off spot. It took awhile to drop off the trailer. It didn’t seem as if they were ready. Nice people though.
Heath L
Rating:
2.0
Customer did not leave a comment.
Emily S
Rating:
5.0
Customer did not leave a comment.
Brooklyn R
Rating:
5.0
My pick-up of the trailer went smoothly and quick. I'll always choose Shaffers Muffler Shop for U-Haul rentals. They're great!
Kelly M
Rating:
3.0
Customer did not leave a comment.
Stewart N
Rating:
3.0
The Uhaul truck battery was dead so after driving out 15 minutes with the truck loaded we filled up on gas & then couldn't restart the truck.
However, the service to get a new battery was fairly quick & so easy! I am grateful to the phone rep & tech that cane out.
If you rent at Pulaski make sure you have a full battery charge.
Tamra P
Rating:
4.0
Customer did not leave a comment.
johnny f
Rating:
1.0
Owner was smoking in the public lobby areas of the business. I haven’t had to deal with 2nd hand smoke from a business in over 20 yrs.
Joel D
Rating:
5.0
Customer did not leave a comment.
lila p
Rating:
4.0
Customer did not leave a comment.
carrie j
Rating:
5.0
Customer did not leave a comment.
Charles T
Rating:
5.0
The unit had just come back empty and filthy. They had no time to clean.
Tom H
Rating:
3.0
Customer did not leave a comment.
jesse m
Rating:
4.0
Customer did not leave a comment.
nancy h
Rating:
5.0
Customer did not leave a comment.
Britany M
Rating:
5.0
Customer did not leave a comment.
Rognisha G
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
Joe B
Rating:
4.0
Customer did not leave a comment.
NANCY F
Rating:
4.0
Customer did not leave a comment.
Andrew G
Rating:
5.0
Great!
HARSHADKUMAR P
Rating:
5.0
Customer did not leave a comment.
Dan B
Rating:
5.0
We turned in after hours and easy to get to and parking trailers a lot of space for trailer
Rex N
Rating:
5.0
Excellent customer service. Everything was ready and the process was quick and easy.
TROY S
Rating:
5.0
Customer did not leave a comment.
BRIAN P
Rating:
5.0
Customer did not leave a comment.
JOEL B
Rating:
5.0
Customer did not leave a comment.
Leslie H
Rating:
5.0
Customer did not leave a comment.
William R
Rating:
4.0
Customer did not leave a comment.
GEORGE H
Rating:
5.0
Customer did not leave a comment.
BILLIE V
Rating:
5.0
Very friendly and helpful, will use this location again if I need a U-Haul.
MARTIN R
Rating:
5.0
Customer did not leave a comment.
MARILYN S
Rating:
4.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
The gentlemen at Shaffers were very helpful, kind and courteous. I had a simple and smooth check out and check in experience. I will go there again in the future for my rental vehicle needs!
Jill T
Rating:
5.0
Awesome service and friendly
JAMES S
Rating:
5.0
Customer did not leave a comment.
GARY A
Rating:
5.0
Customer did not leave a comment.
Kelly M
Rating:
5.0
Nothing-perfect service!
NORMAN P
Rating:
5.0
Awesome folks Great experience
NOLAN F
Rating:
5.0
Not only would recommend to a friend but the were so awesome I felt like I made new friends there.
Nolan F
Rating:
5.0
Thank would recommend
richard c
Rating:
5.0
Customer did not leave a comment.
michael p
Rating:
5.0
Awesome
Nicki L
Rating:
5.0
Excellent service and knowledgeable.
Donald T
Rating:
5.0
Very friendly and helpful staff! Will be using this location again!
Ashley H
Rating:
5.0
Customer did not leave a comment.
james r
Rating:
5.0
Customer did not leave a comment.
Thomas E
Rating:
4.0
Better selection of trucks
Evan S
Rating:
5.0
Customer did not leave a comment.
LEE S
Rating:
4.0
Customer did not leave a comment.
ROY S
Rating:
5.0
No issues with return of trailer, Shaffer’s Muffler was quick and efficient.
Dropped off after hours, your website is horrible to do this so we were unable to check it in ourselves. The website was difficult through the whole process
Mark M
Rating:
3.0
The truck I rented had a real bad shaking front end.
David B
Rating:
3.0
Service was a little slow. Had to wait 15 minutes before waited on and no one else was there.
Laurie L
Rating:
5.0
This was a well used trailer, however, the shop had it well maintained also. My 450 mile trip was uneventful sans the Nashville traffic patterns, which were horrible.
Joseph W
Rating:
5.0
Customer did not leave a comment.
gerald s
Rating:
5.0
Customer did not leave a comment.
james p
Rating:
5.0
Customer did not leave a comment.
Melinda L
Rating:
5.0
Customer did not leave a comment.
John I
Rating:
5.0
Nothing yo improve they were friendly quick sweet people
Charles S
Rating:
5.0
Everything went very smoothly. The guys that helped me get the trailor was super helpful, couldnt have asked for better costumer service
Wesley H
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
No constructive criticism to add.
jimmy k
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Kelly M
Rating:
4.0
Customer did not leave a comment.
kevin m
Rating:
5.0
Customer did not leave a comment.
hector l
Rating:
3.0
More parking spaces for trucks. Was unsure where to park.