El cliente no dejó un comentario.gary W.
Shadicks Sporting Goods & Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was friendly and incredibly helpful ... a great experience from start to finish , will definitely use againangelica J.
It wasn't a convenient location for us to travel to get a trailer. We had to drive 150 miles in order to get our rental trailer. This isn't the locations fault but a flaw in the UHaul registration process and contact with customers.James R.
Nothing great service both locationsSUZANNE D.
The truck was full of bugs, dog hair on the seat, the floor was dirty and garbage.Dawn M.
They were very pleasant and caring.SUZANNE D.
It was farther away than anticipatedStuart B.
El cliente no dejó un comentario.Marilynn A.
They were fabulous, we were in a pinch because the other location cancelled my reservation, yes we were a little late but we couldn't get ahold of anyone. Bloomer location took care of us immediately!!Cathy C.
El cliente no dejó un comentario.Joy C.
El cliente no dejó un comentario.John S.
I still show a charge for the deposit on my credit card they still have not corrected it.mike M.
El cliente no dejó un comentario.Dave N.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.Dennis C.
El cliente no dejó un comentario.David D.
Your national customer service is terrible. Someone called me at just after 7 AM - which I did not answer because I don't take non-emergency calls at that hour. Her voicemail was impossible to glean her name from. She switched my pick up to a town 15 miles away without my consent and then messed up my pick up time- changing it to 7 am instead of 11:30 am. I called your 800 number and was on hold for over ten minutes. So I called Shaddick's directly and fortunately they fixed my reservation.Nancy E F.
El cliente no dejó un comentario.Shaun F.
Matt made my return very easy and got me on my way fast....lloyd R.
When someone asks for a specific location, then have the damn uhaul ready at that location. Do not tell customers their uhaul will be ready 30 miles away from their desired location. For a company that has been doing this for such a long time, that is just plain laziness and a failure to plan. To us it felt like you did not give a damn about customers. Plenty of notice was given and there were no CLEAR, easy to read, instructions stating that uhaul can change the pick up location. DO BETTER UHAUL!!!!Jerry F.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Shawne J.
I got double charged and I rent a lot of uhaul and never never have I been asked the questions I was or had myself and my car and license plate photographed.... I want my refund Kirk GustumKirk G.
El cliente no dejó un comentario.MOSES D.
When I ordered the trailer, I chose a location close to me. I got an alert saying the item wasn't there and now had to drive out of my to a rural city. When I got there, there was an elderly woman smoking a cigarette. So it already set a bad tone. I mentioned that I had paid for service to help hook up the trailer and car. Of course, this did not show up anywhere on my paperwork. Whoever took my order over the phone didn't do their job or just fed me false information and/or did not properly document my request for help. I called customer service and after an extended wait time, got a jerk of a man who said there was nothing he could do. So not only did my location get changed but now there were no other options for me. Also, when I called in a got a gal who seemed to want to help me, after waiting for quite a while, the phone picked up and I got someone new. I now had to tell the whole story all over again and he could not have cared less but did have an answer for me: there's nothing we can do, except send you a video to learn how to do it. This is precisely why I ordered hook up service. Everything was suddenly my problem and I'm the one having to figure out the solution. She didn't know how to do hook up and load the car. Fortunately, one of the locals came into the store and helped. We hooked it up, went to put down the ramps and one of them stuck. So we unhitched the trailer and I drove to the only other remaining trailer they had. I climbed in and out of my vehicle three times because I didn't know, and clearly neither did she, that the sides of the trailer come down for easy entry and exiting of the vehicle. I only learned this when I dropped off the trailer and the guys wondered what I was doing. That would have been really valuable information when I picked up the. While and struggled to load it since the service I wanted anyway wasn't recorded not available now, despite specifically asking for it when I called. I hated this entire experience with Uhaul.sean V.
El cliente no dejó un comentario.Wendy L.
El cliente no dejó un comentario.Shaun F.
El cliente no dejó un comentario.ERICA S.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Steve C.
Didn't advise the cost, just took my credit card. Didn't advise me to pay attention to how much I fill the gas because I wouldn't be reimbursed. Wasted 50$.Abagail S.
El cliente no dejó un comentario.Brenda K.
Shadick's C-Store has everything ready for us and made it a very easy process. The uhaul was very clean!Richelle S.
The pick up location was great but it took almost an hour to pick up due to the uhaul website freezing and the poor gal had to wait forever to get someone from support on the phone. I also had trouble with the online check in system freezing. You need a better website.Gabriel G.
El cliente no dejó un comentario.ERICA E.
Super Great Service!Mark H.
Incorrect drop off location, never actually gave me the discount. Tried telling me it was more that had originally purchased. Lost 3 hours of daylight to go get a truck in the wrong location. Very poor service, this has multiple times now. Will never be using uhaul again.Grant A.
Super Great Service!Mark H.
El cliente no dejó un comentario.tatti G.
El cliente no dejó un comentario.Nancy F.
El cliente no dejó un comentario.lynne C.
El cliente no dejó un comentario.dana S.
Had to drive 30 minutes to go get the truck where I reversed the truck. The gas meter was lower than what the customer service representative wrote on the paperwork. Called customer service and don't really feel like they were too polite.joe V.
They were very helpful in getting rid of the fuel charge since I was unsure how much fuel the truck started with considering it was not the one on my contract. They were friendly and welcoming.Tanner G.
I was overcharged when picking up my uhaul truck. Was not charged the same price as the online reservation!Aaron P.
Insurance cost too high . It should be more avoidable to all !Pat S.
El cliente no dejó un comentario.Bob R.
Great staff and great experienceSteven C.
The staff was very friendly and helpful with our questions that lead to our decision to go ahead with getting the trailer. We are moving and out of a horrible rainy day, this was the best decision all day.RANDALL B.
El cliente no dejó un comentario.donald N.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Stan J.
Truck needs some maintenance done. The pick up location is wonderful, always willing to help. We also got double charged for our mileage overage!!! ??Alicia G.
Amazing team and customer service!!!Ashok D.
Vehicle is pretty new and rode and drove nice. Also was happy with the amount of fuel it used.Dave J.
The cord for the lights ended up dragging and we had to replace them. Otherwise. Great experience. thank youroxanne K.
El cliente no dejó un comentario.Ryan R.
I can't think of a thing. Jan, at Shadicks, was so organized and knew what was needed.becky Y.
El cliente no dejó un comentario.Wieska H.
Trailer wiring was broken. No trailer lights.Shane A.
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.Alex M.
El cliente no dejó un comentario.Jeff S.
El cliente no dejó un comentario.Eugene F.
El cliente no dejó un comentario.randy M.
El cliente no dejó un comentario.Vern M.
Everything went well.James T.
Tech stated he would hook it up for me. I got down the road and realized he had not tightened the trailer down onto the ball just in time for it to pop off! When they showed up he stated "yeah, I kind of thought I may have forgotten to tighten it down."Simone A.
Have a proper computer system and employees that have more then a 5th grade education. Signed-----Mr. Unhappyjack G.
Shaddick's staff were efficient, cheerful and helpful. So nice to have a U Haul location in Bloomer. No need to drive to Chippewa Falls or Eau Claire. Great!Nancy E F.
None. The staff was helpful in the extreme. they went far and above what was expected, which was extra helpful given how cold it was out at the time of the pickup. Thank you to everyone at this location.Johnathan H.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Patrick C.
The drop off was easy and the people there took care of me quickly!Kim L.
El cliente no dejó un comentario.Richelle S.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.zachary L.
El cliente no dejó un comentario.gracee H.
El cliente no dejó un comentario.Dennis D.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Judy A.
even with confirmation issued on a 5 x 8 to be piked up in Bloomer I was advised I had to travel to Chetek to find it. This trailer was dirty inside and out, while traveling back to Bloomer it had a bad vibration.Then I was forced to take the only traler available a 4 x 8.Shadicks did me good its U Haul I WAS VERY DISSAPOINTED WITH!!!!!!.donald N.
No problems with drop offBrian B.
I was quoted (both on the phone and at time of checkout) $18.95 but charged $49.59 Contract paperwork not provided. The staff were unable to assist me in locating a drop off location near my destination and seemed very unfamiliar with the rental process although very friendly and willing to help. Staff hooked up the trailer to my truck and as I left the parking lot the trailer disengaged and hit my vehicle. Staff came to assist but not sure what was wrong. Together we watched a video demonstrating hitching process.....and retried.jill G.
El cliente no dejó un comentario.Wayne P.
It took a very long time for them to process the transaction. Got a call 5 minutes after we left to come back the truck was full of moving blanketsDebra S.
El cliente no dejó un comentario.Joe B.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.Sheryl S.
No muss, no fuss.Cheryl P.
People were nice and friendly and helped me a lot,jeff H.
The staff at Shadicks Hardware was very thoughful and assisted in the pick-up and drop-off process. Thanks.mark H.
Website is horrible. We were advised we could pick up the trailer in Eau Claire and had to travel to Bloomer, WI to pick up trailer. We were not happy at all. Its too bad that such a big company can't make it a priority to service the customer. Good thing was the staff at both locations were great but had difficult with website as well.Vicki S.
El cliente no dejó un comentario.Ashley L.
Drop off went very well. Friendly staff!Matthew M.
Check in process online doesnt work so both times I've used uhaul, ice stood at the pick up for 20 minutes for them to enter all my information. She saw nothing about my order, didn't even know when it was being brought back. Takes forever when a cashier has to do all that and check out customers in the store. It's ridiculous.Sarah R.
El cliente no dejó un comentario.Tony F.