The location is poorly marked and not easy to locate or maneuver in. Further, I was told at the pick up that the blankets did NOT have to be returned, yet I have now been charged 72$ for the blankets after I had already paid for the use of them. The charge was placed simultaneously with a phone call to call them-I was traveling back to home and had no opportunity to return call until after they made charges.Belinda F.
Customer Reviews for Severna Park Office & Storage Park
(Distribuidor de U-Haul del vecindario)
Millersville, MD 21108
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 3 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MATTHEW C.
The guy behind the counter was rude and cursing. He was using the F word all the time and had a really bad attitude. I will never go back to that location.TINA A.
Your app sucks and didn't work. I had help from the guy working there since your programmers suck at their jobs.Eric S.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.James J.
Too far from baltimore. Not good cell phone service for check in.Harrison B.
It was a great rental experience!Theodis H.
I was surprised that COVID 19 mask wearing was not practicedJames M.
El cliente no dejó un comentario.Donald N.
El cliente no dejó un comentario.Jack S.
El cliente no dejó un comentario.Alex P.
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.cherry H.
Keep doing what you are doing although I wish the uhaul location was closer to me in Arnold Maryland. The one on Busch Frontage Rd apparently did not have the 5x8 foot open trailer I was looking for,Clifford L.
guy was rude and didn't seem to have time and looked like he hadn't had a bath in days.Alicia B.
El cliente no dejó un comentario.Aaron K.
Very easy to complete friendly courteous desk employeeJoseph P.
El cliente no dejó un comentario.noor H.
Paul went above an beyond to help us with all of our rental needs both at rental time and return time and made this as smooth as possible for us. We will defiantly rent from this location again!ELIZABETH H.
Overall process was very easy- truck drove well - move was seamless.Carolyn H.
All was good !John G.
El cliente no dejó un comentario.willard S.
Service was very prompt and efficient.Byron R.
The truck I rented drove fine. However, the inside of my truck had a few empty water bottles and small trash in it when I picked it up. Also, the outside of the truck was just a plain white box truck. No real UHaul logos or branding. The other trucks I saw there looked nice. Paul was very helpful service wise during the pickup process.brooks M.
El cliente no dejó un comentario.Bernard K.
Very friendly, very efficient, very accomodating. I believe his name was Paul. Very helpful and explained everything in detail to us. The process was quick and the price was great. It was exactly what we needed to get the job done! ¡Gracias!Paula A.
El cliente no dejó un comentario.Robert D.
Needs better signs from the road. Check / fill oil in the vehicle prior to rental. I had to add 3 quarts. So glad I checked in prior to getting on the road for 8 hours. I will rent from Penske for my next truck rental.Jerome R.
El cliente no dejó un comentario.Danielle S.
El cliente no dejó un comentario.Jack H.
El cliente no dejó un comentario.Alan B.
First, I was greeted by being chastised for being 30 minutes late, in the middle of a pandemic, nice. Next, despite checking in on line the night before, it still took me 20 minutes to get my trailer. The dealer had to get on the phone with a UHaul rep to diagnose a system problem and essentially had to recreate the reservation again. This is the third time the UHaul system has caused in a significant delay in picking up my rental. Terrible.Michael O.
El cliente no dejó un comentario.Brock S.
El cliente no dejó un comentario.Jeff M.
If there were instructions on the app to find the black box easier in the self check in portion, that would be nice. We were able to find it, but in the dark it was hard to find it right away.John L.
El cliente no dejó un comentario.Andre S.
El cliente no dejó un comentario.Kristina L.
Truck had not been swept out. Don't think this was a local issue but the truck had 183k miles and should be used for local only. Oil light was on when I first started the truck. Level was ok so I drove it but checked it a couple times on my trip. Truck made the trip but i was concerned all way down I-95Teddy N.
El cliente no dejó un comentario.Phil R.
El cliente no dejó un comentario.Jazmin M.
El cliente no dejó un comentario.Anil P.
El cliente no dejó un comentario.GLENN D.
El cliente no dejó un comentario.Charlie M.
El cliente no dejó un comentario.Anil P.
El cliente no dejó un comentario.Evelyn B.
El cliente no dejó un comentario.Dale P.
El cliente no dejó un comentario.Tim S.
This was so easy and convenient for our short distance move! Plenty of moving blankets available for rent so we didn't have to buy them. Plenty of storage units too in case you need to store some items. Will use again!gaberielle L.
We were very disappointed that Uhaul never gave us a quote that included ALL taxes and fees. We found this extremely misleading, and it was a huge shock to discover when we picked up our vehicle that we were being asked to pay several hundred dollars more than was "originally" quoted to us. Additionally, the man at the location we picked up our vehicle at was very surly and unhelpful. I would NEVER recommend Uhaul to a friend, and I plan to never use Uhaul again.patricia S.
El cliente no dejó un comentario.Earl M.
Very nice and helpful fellow!Derek G.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Donald Z.
Checked in vehicle via app facilities from outside were great.Dan R.
El cliente no dejó un comentario.WANDA M.
The man tried to be helpful he was apologetic but could not answer basic questions. Over all U haul is an awful not customer focused company, they are almost as awful as the Airline industry. We had to rent additional equipment from Penske, and wow what a difference, polite, better equipment, available product and again customer focused. I will never use UHAUL againmichele T.
El cliente no dejó un comentario.Clarence D.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Brendan W.
Since this was my first time driving a UHaul or large truck of any kind, it would've been nice to have a quick tour of the truck. For example, an explanation of the tow/haul button would've been helpful. The little sticker was confusing. Also, would've liked to adjust the rear-view mirrors, but couldn't figure out how or even if I could.Wesley E.
Bigger signs would make it easier to locate.caroyln M.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Nancy P.
El cliente no dejó un comentario.peggy B.
Thanks, Paul!roy L.
The manager and operators are always very helpful and professional. I am always 110% satisfied with their service and equipment.WILLIAM M.
They were fantastic to work withDiana S.
Paul was very helpful, appreciated his assistance. Gracias.Paula E.
El cliente no dejó un comentario.Phil R.
El cliente no dejó un comentario.eileen P.
Some dried mud left in the trailer from previous user.myron B.
Everyone working there was friendly, helpful and efficient. It's a small place, but that wasn't a disadvantage, got in and out quickly and easily. I will be happy to use this place if I need a truck in Millersville again.patrick F.
El cliente no dejó un comentario.Tim V.
El cliente no dejó un comentario.Paul D.
Main uhaul.com website always locks up or crashes while trying to make a reservation. The tow dolly I had rented may need service as it caused a very rough vibration the entire trip. Staff and location were great.Ian L.
Great PeopleCynthia I.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.William P.
You have everything for customer needs from safety equipment and very clear of customer service thank youtam D.
El cliente no dejó un comentario.Nathan J.
El cliente no dejó un comentario.olivia L.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.lionel B.
El cliente no dejó un comentario.Rick J.
The couple you have running this facuility are awesome! They went over and above for us.Charles E.
The whole process was a nightmare and the process suckedZachary B.
El cliente no dejó un comentario.Randall A.
no one was there.Phil G.
El cliente no dejó un comentario.Kristyn G.
Nothing, customer service was excellent!!billie J.
El cliente no dejó un comentario.Steven B.
I had changed my pick up date and it was not entered into the system as I was told it was. It was getting late in the day and didn't get a phone call about my pick up location. Good thing I called the girl didn't change the date. The woman at the 800 #was very nice and found a trailer for me but I had to ask for a discount for the inconveniece this had caused me that should have been automatic.Susan D.
This location was AMAZING...the lady who helped was very kind and explained everything to us. I will ABSOLUTLEY recommend this location to friends.Charles C.
El cliente no dejó un comentario.Thomas Z.
El cliente no dejó un comentario.Glenn D.
I highly recommend this location. This experience was tremendous. There was confusion surrounding my online reservation, and everybody involved on U-haul's side were more than accommodating! They went out of their way to make sure everything was resolved, and i couldn't appreciate it more. Thank you for your excellent customer service!Chelsey O.
El cliente no dejó un comentario.james J.
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