Comentarios de los clientes para Sequoia Motor Group

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Sequoia Motor Group

Clasificación general:

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Lori D.
Clasificación:

I requested a receipt for dropping off the truck, the man refused to give me one. I wasnt leaving a 100k truck in perfect cond w/out proof of return. The man was very rude would not give me the key back to return to another location. I had to call the police, he told me he didnt care what the fuck I did!!!, just before police arrived he checked in the truck so I got a receipt from uhaul. Thats all he had to do from the beginning. This man was very disturbing to me and caused me a great deal of stress. I would revoke uhual rentals/returns from this business the way I was treated is inexcusable caused me great anxiety and my heart was racing, fortunately I had a friend with me, because if she was not there, im not sure what would have hapoen. Now this man has my home address which is within a mile away also upsetting!!!

BRIAN B.
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When I arrived, I was told to go back out and park the truck and then bring the keys in and they would check it in in a half hour or so.

CURTIS C.
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The unit that I rented was a 20 footer. It smelled like armpits, stunk! The steering was loose and caused the truck to wander while driving. When I picked it up I was hoping that I had enough gas in it to get to a gas station. The truck stunk badly and I would appreciate a full or partial refund. Unit should be retired or the entire front steering system rebuilt. Not enjoyable driving this truck!

ANDREA B.
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El cliente no dejó un comentario.

William B.
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Excellent service!

josh S.
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The Staff At Sequoia Motor Group were a pleasure to deal with fast and friendly! I would recommend them to anyone needing a U-Haul.

Brian C.
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The uhaul truck at the first location would not start. So, after about an hour or so of the first location trying to start this truck, we were relocated to this second location, which put us behind schedule.

Christopher C.
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Awful. Will never use this location again. I have always used U-Haul. But after this experience I will never use them again.

Matthew A.
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Just a drop off

David L.
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Making all vehicles electronic windows and doors. I was driving alone and had to manually lock and open windows by pulling over on 1-95. First world problems I know but still annoying. Installing a modern radio with Bluetooth or aux would of helped Alot too. I had to drive from South Carolina to NY with just the sound of traffic or the deafening sound of the engine with the windows closed because I had no way of listening to the radio which wasn't very strong and my phone volume couldn't block out the sound of the truck. These are all first world problems there's ultimately was nothing wrong with the truck but just an idea if Uhaul felt like spending hundreds of millions on modernizing their vehicle fleet.

Kevin R.
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Location was 12 miles from my home, so it cost time and mileage

larry S.
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UHAUL sent me a text to drop off the vehicle in a location that was abandoned. After Calling JD Motors I was given the wrong directions as to where to leave the truck and drove many miles out of the way, ultimately I was charged for extra miles. NOT HAPPY

Annette C.
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El cliente no dejó un comentario.

Thomas C.
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El cliente no dejó un comentario.

DRU F.
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They were rude! It was raining hard and they didn't tell me which truck was mine and I never did give out where it was marked. I ended up having to see which truck my key fit into the ignition after they came out and told me the wrong truck! Then they told me I needed to park my car in the back or it would be towed within 30 minutes!

Kelly P.
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I was completely overcharged - my agreement was for $29 truck plus mileage and tax....somehow I ended up getting charged $127. I put $25 of gas in the truck to cover the 19 miles I went, but was STILL charged for gas ($60). Was also charged extra 'safe move coverage' fee that I had opted out of.... The whole transaction was a complete farce, would never do business with them again after this.

Crystal F.
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Was able to quickly get in & out ??

Gena G.
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No one checked the mileage or gas when I picked up or returned the truck. They gave me the keys and pointed to the truck, upon return they simply took the keys and said thank you. Then I received a receipt with 61.00 charge for mileage on a local rental. I ended up paying double what I expected. The truck drove rough and pulled to the right making it difficult to drive.

Kelly A.
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They had on my invoice that I used it 64 miles and that was incorrect. I went 11 miles to storage building and 13 miles on the return. They did not even check when I returned it but charged me an extra $38.00 on my invoice. Will never recommend Uhaul to my guests/friends that stay at the hotel I manage. Shame on Uhaul for overcharging. I probably have rented from you at least 6-8 times as my job moves me and this has never occurred. I was very pleased with you until this experience but not anymore.

Jeremy H.
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Dropped off rental same day as pickup and left keys in drivers side map pocket upon checking it in quickly and easily through the online option.

Elliott W.
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El cliente no dejó un comentario.

Carol T.
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The staff seemed a little confused and unaware of what was expected

Summer T.
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So dang easy!! Thank you so much!!!

Salina A.
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El cliente no dejó un comentario.

Scott R.
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Not a thing. Keep up the good work.

Justin J.
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I rented a truck at JD rentals on Saturday morning at 10:30am on 6/30/18 and drove the truck 27 miles and then returned the truck the same day hand delivered the key to the JD motors worker. The truck was returned around 6pm and the owner of the store will still present and told me to put the key on his deck and he would check in the truck. I originally signed up for the $14 safe move option. I was billed for 3 days of use and charged for the $42 insurance rate. This more than doubled my bill. When asking why I was charged so much I was told I have to call Uhaul. The person on the phone at JD Motors refused to tell me his name. I WAS CHEATED BY THIS LOCATION! ATTENTION!!!!! DO NOT GO TO JD MOTORS!!!!

DEMICHEON D.
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Over charged. No warning

Mary A.
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Make sure you have a person trained properly who knows how to handle your business if you, the manager, are not available. Keep your contracted promises to customers in regards to pick up "location", "size of truck" and "time of pick up". People have schedules just as well as you do and their time is valuable, especially on moving day!

Robert S.
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I was charged for three days when I returned the same day. Also - was charged $56 for "safe move" coverage which I did not sign up for. I need to be contacted ASAP to make this right.

Robert W.
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El cliente no dejó un comentario.

Anthony S.
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El cliente no dejó un comentario.

james A.
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El cliente no dejó un comentario.

Phillip S.
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El cliente no dejó un comentario.

Eugene S.
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El cliente no dejó un comentario.

leicester W.
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El cliente no dejó un comentario.

Jeremy H.
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Dropped off after hours, but could not find any drop box for keys.

Neil T.
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Worst experience with Uhaul ever. I've rented many trucks from you. I demand to speak with someone with regard to the complaint you have on file for me.

David S.
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Took several weeks to get the rental contract closed after dropping the equipment off and subsequent call to UHaul customer service did not help in getting it closed out. Dropped equipment off on 1/27/18 and finally got notice contract was closed on 2/15/18

Gaurav P.
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El cliente no dejó un comentario.

shirley C.
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El cliente no dejó un comentario.

Joshua S.
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El cliente no dejó un comentario.

Cevin B.
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El cliente no dejó un comentario.

johnmark C.
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We have rented and driven larger trucks before so we knew how to drive it, but he might want to give some pointers on driving such a vehicle to novices

BETH S.
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looked like a run down junk yard. People there were very nice.

Kevin M.
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El cliente no dejó un comentario.

Dawn S.
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Whoever was working on 7/28 at 3pm was terrible. Not organized at all and not customer oriented.

Penny K.
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El cliente no dejó un comentario.

George S.
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El cliente no dejó un comentario.

Tina R.
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The man in the office refused to give me a receipt saying the equipment was turned in, and undamaged after having his employee to go out and check it.. because I didn't get insurance I wanted something for peace of mind.. the man in the office in the back was very rude and not helpful at all.. he did not understand my concern. He did tell me I would get a email later. I just couldn't leave it without receipt that he refused to give me. so I spent time I didn't have in the parking lot calling uhaul to report that it's turned in but I can't get receipt and that I didn't want to leave without it.. after speaking with Susan at uhaul, she tried to call the man, he didn't answer for whatever reason , then she called transportation to help me who then reported that it had just been verified as turned in.. that man was not helpful and very rude to me on this matter. I will. It go back to his business.

TIM B.
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Good people.

Jasmine G.
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They should have a clear path for customers to drive through. They should also be more inviting. I didn't have a clear path to drive through and they walked up to my car very threatening and rude and the owner looked in my car to see how many people were in my car before proceeding to talk to me rude.

skip L.
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El cliente no dejó un comentario.

JACQUELINE S.
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El cliente no dejó un comentario.

Larry B.
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El cliente no dejó un comentario.

Steven S.
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El cliente no dejó un comentario.

Jackie H.
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El cliente no dejó un comentario.

George C.
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El cliente no dejó un comentario.

Jerry S.
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The only problem with this location was they did not have someone on location at the time of checkout to assist and it does not carry any accessories you may need in my case it was an adapter for the lights on the trailer.

Andrew K.
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El cliente no dejó un comentario.

John M.
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Truck did not have all the equipment I had paid for. I had to wait 20 minutes for the one person who could handle my transaction and give me keys to the truck.

Kevin F.
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I did the advanced check in to expedite the process. It took an hour to pay. His computer system didn't work. He didn't know if he had any pre ordered blankets or a hand truck. There were issues with the transmission in the truck. I was very dis satisfied.

Jaime A.
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I had rented a utility dolly, a appliance dolly and two dozen furniture pads. None were in the truck. Had to drive to another U-Haul to rent them out. Very disappointing. Also the truck was dirty inside.

Jeffrey Y.
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Location at first refused to let us take the truck saying it was reserved for the next day and they didn't have a reservation in our name. Finally, the realized we were supposed to have the truck. When we returned it, we didn't receive any itemized bill but were told we'd get billing info in email, so we had no idea what the final charge was before the amount hit our bank account. The experience felt unprofessional - would not do business with this location again.

Ralph M.
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El cliente no dejó un comentario.

Yon N.
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The staff at this location (car dealership) did not seem to know what I had scheduled ahead of time online. They were not sure what trucks they had left. It took longer than any other uhaul location I have ever used. I was able to rent the truck but I would not use this location again or recommend to a friend.

FRANK S.
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El cliente no dejó un comentario.

Chad O.
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El cliente no dejó un comentario.

Amy G.
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El cliente no dejó un comentario.

stephen A.
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After the rude and neglect of customer services. I was charged 4 days when I only had it 1. Now I have to go through a long process to get my money back

Ryan S.
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El cliente no dejó un comentario.

SANDY D.
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El cliente no dejó un comentario.

Rickie Ann L.
Clasificación:

I had a bad experience here and with the entire rental process. The pick up and drop off locations were changed and the time was changed to 12 pm. I chose the locations based on time and convince for us, then they were changed. I had to make several phone calls to try and get things straightened out and still had trouble. Not to mention rude staff. I filed a complaint and when the manager called me back he offered me a free rental that is good for 2 years. Really? I just moved, not planning on moving in the next 2 years again. He should have at least given me a discount on the fees. If I do ever move, I will not use u haul again!

Eric F.
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El cliente no dejó un comentario.

NICHOLAS H.
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El cliente no dejó un comentario.

KAREN N.
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El cliente no dejó un comentario.

MICHAEL S.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

JAmes C.
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El cliente no dejó un comentario.

Johnny G.
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El cliente no dejó un comentario.

William H.
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Equipment was not available at reserved location on Hwy 101 dealer. When we arrived at 10:15am appointment, we were told "the guy who handles the rentals will be back in 45 minutes." They did not the complete equipment we had reserved. Truck was dirty.

RICKY B.
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El cliente no dejó un comentario.

ADAM W.
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I only needed the truck for less than 24 hours but I was required to pay for 3 days this issue needs addressed

CARLOS R.
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El cliente no dejó un comentario.

ANNA S.
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El cliente no dejó un comentario.

JONATHAN F.
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El cliente no dejó un comentario.

luay K.
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El cliente no dejó un comentario.

Archie G.
Clasificación:

This location is ghetto. I dropped off my truck 40 hours AHEAD of schedule and they still charged me for an extra day. I even called them to let them know the truck had been returned and they STILL charged me. I would NEVER recommend them. They were rude and no help at all. Pathetic location.

SHAKEIA R.
Clasificación:

Thank you

BRIAN C.
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El cliente no dejó un comentario.

DAVID S.
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El cliente no dejó un comentario.

MARY M S.
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El cliente no dejó un comentario.

bianca R.
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El cliente no dejó un comentario.

RICK P.
Clasificación:

There is an issue with the online registration database and the database that the agents use at the individual store locations. When I registered for the trailer, the online program said that the vehicle being towed would work with the trailer. When I went to pick up the trailer, the program used by the agent said that the towed vehicle would not work with the trailer i had rented. It appears that there is an inconsistency between the two software programs. This created extra stress until the issue was resolved. The vehicle fit nicely on the trailer and the 650 mile haul was done without a problem.

JAY D.
Clasificación:

Great location

DONNIE C.
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El cliente no dejó un comentario.

LINDA M.
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El cliente no dejó un comentario.

FREDRICK B.
Clasificación:

Great service and very helpful

EARL J.
Clasificación:

El cliente no dejó un comentario.

ALLISON F.
Clasificación:

Had to wait on someone to issue us the Uhaul and also had to wait when we returned it. Also tried to charge us a fuel surcharge of over $120. We had pictures of gas and mileage when we picked it up. This is the only thing that kept us from having to pay for the fuel.

James M.
Clasificación:

We never received a follow-up call after dropping truck off. We were told we would after the inspection was done on the truck.

No se han enviado comentarios para esta ubicación.

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