Nikki, John and the staff were informative, helpful, and welcoming. Would highly recommend this site for any u-haul needs.
Sara B
Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service - very friendly and professional. Easy to pick up and return the rental.
SUZANNE DNo comments.
Philip GJohn was awesome and the staff is always friendly and accommodating.
John ANikki was above and beyond, so friendly and helpful Your trucks are the cleanest I’ve ever seen in renting UHaul trucks. I would highly recommend your location without hesitation
Denise GThe staff was amazing, Nikki was so pleasant and helpful. in all the times I have rental Uhaul trucks from different locations I have to say your trucks are so clean and well maintained! So bonus points for your location, staff and care you show to your customers. If I need to rent again I will definitely come back to your location!
Denise GJohn and everyone at this location are helpful and a joy with whom to rent!
Garrett SJohn was helpful, kind, and efficient. This location was conveniently located next to a gas station and easy to get in and out of.
Annie FThe after hours drop off instructions were unclear, and the dropoff location made it difficult to access their facility
Peter GThe truck I got has a hole, and a matress and support table for the matress were soaked and wet. I have pictures, in the matress you can't see it really, but in the base yu can see how t was wet and now is dry. It has stains. It could have been worst, but the rest of the things were not affected.
WILFREDO RCustomer service at this location is superb! I rent many times during the year and would think about using any other location due to the customer service here
Marc WFor a truck that has a lot of miles the truck is so clean, ran smoothly excellent location to rent a truck. Thank you john & kim for the outstanding service
Danica FJohn was extremely friendly and helpful. He made the experience painless. It felt like I was being assisted by the owner.Thank you!
Eran AThe truck was old and uncomfortable but it did what we needed.
Ira WVery friendly staff. Excellent service.
Whitney RNothing. Great service very pleasant people to work with
Frank TJohn was great, he brig the van clean to us; but Kim needs to go, she had a very nasty attitude, like she's doing you a favor just by looking at you. Other than that it was a good experience at a practical place, as Home Depot was out of vans that day.
Luis CThe staff was super friendly! Easy going and helpful advice!
Lori CIt's perfect! Very happy we chose Sentry
Colin RThe cargo van was super dirty had a horrible smell of canavis , I’m going to call my credit card to dispute the payment… Nicky the customer service super rude. I’m very dissatisfied with UHAUL
ROMEO CThe staff was great and friendly.
John AThe Truck was shaking a lot while going down the highway Felt very unsafe
Charles BI reserved the truck a week in advance. I arrived at the office at 9:00 am. The staff was great! I left in 15 minutes, used the truck to move a bedroom set from West Palm to Parkland & returned the truck just 3 hours after renting it. Everything went according to plan. Very efficient business there !
martin lVery friendly employees and helpful. Will definitely be back
Robert BBest UHaul Service EVER.
Sebastian CGreat staff
FRANK OStaff was friendly and went out of their way to help. The van was immaculate and well-maintained.
john fThe manger Becky is very friendly and competent
Clifford GThe staff was friendly and efficient I did not get the name of the nice man who helped me but, I was evicted from my apartment, he was very understanding and empathetic and got right to assisting me. The drop off was just as efficient. Thank you so much for assisting in my time of need. If the storage units would have been less expensive I would have rented there
Michele DAlways a great experience. Ready and on the road in minutes. One of the best locations.
John MNikki and John are awesome!
Bryan EI really did enjoy the experience coming and getting the U-Haul and renting it and just having conversation with you it was a pleasure and the Moving Help was excellent 💯
Marilyn PExcellent customer service and customer care!!
Kimberly TGreat job
Theodore bNikki and the gentleman who works with her in the office were an absolute pleasure. Would highly recommend them.
Jean BHead lights did not point at the road. 12 volt adaptor did not work for charging a phone.
Joseph TDon't falsify the gas records. My 17 mile roundtrip with supposedly a full tank of gas from U-Haul ended up with me buying 6 gallons of gas because I thought I had to return the rental with a full tank of gas whe I wasn't given a full tank of gas to begi with. The cost is not the problem, the principle is what bothers me. Especially when Im being told that a 17 mile roundtrip for 6 gallons of gas was due to how I drive and the weight of the ONE couch that I transported in the hour that I had the rental.
Andre HYou were great thanks
Glasco FAmazing customer service. The young lady was very nice.
Kyle WDon't think any improvements are necessary. Everything was great.
Henry KFriendly , and reliable. Would definitely use this location again.
Nicole AExcellent customer service. Very helpful . I would highly recommend and will certainly be back for future needs
Lawrence DGreat Location. Very Professional staff.
Aman SExcellent experience and people.
Ismael DEXCELLENT CUSTOMER SERVICE FROM NICKEY & JOHN.
Lisa FNothing, Your office is fantastic, staff professional and nice.
Frank AAlways friendly.
FRANK OEverything went beautiful. Would rent from them again. No issues, quick in and out.
Sergio DThe staff was very friendly and the truck was very clean. Thank you!
adam rGreat team of people to rent from. Very clean vehicle Great experience Thank You!!
Christopher BIt had roaches
Aniesha DThank you very much .great job uhaul. Very nice lady there good experience
Gary CVery nice and helpful employees. Thank you. Will rent again A+
Jeremy KGreat staff! Thorough service! Efficient & Valuable.
Mathew FEverything was perfect. Staff was friendly and quick and attentive.
Sabrina W