Customer Reviews for Sentry Self Storage Hollywood
(U-Haul Neighborhood Dealer)

Rating:

3.0

When I booked the reservation online I declined all coverage for the truck. When I got my receipt, I saw that the representative charged me for the coverage and tried to cover it up by giving me a credit on the fuel. Completely unprofessional and I am not happy about it

Rating:

5.0

Monica and staff were amazing and very helpful with my moving needs.

Rating:

5.0

Thanks!!!

Rating:

5.0

Improve the app so it functions properly

Rating:

5.0

Excellent location , great customer service, fast reliable , very pleased , actually extreme pleased

Rating:

4.0

Allow me to park my car on site on a Sunday. All else great, thank you

Rating:

5.0

Truck was a little old but functioned well and was clean. Staff were excellent. They were a pleasure to deal with and efficient.

Rating:

5.0

Staff friendly and very helpful

Rating:

4.0

Everything is great.

Rating:

4.0

The truck didn’t come with a lock, and that was unfortunate as we had to keep it outside two nights with the truck loaded with stuff.

Rating:

5.0

Great service 👏

Rating:

4.0

Ask the rep to explain better the the contract we the customer are pressed with time and at times we don’t read between the lines

Rating:

5.0

Monica was awesome in providing excellent customer service. We highly recommend Sentry Self Storage Hollywood.

Rating:

5.0

Perfect

Rating:

5.0

Sentry self storage is a great U-Haul dealer I felt very welcomed in renting my U-Haul to haul my refrigerator as soon as I stepped inside I was offered coffee and a water. The two beautiful ladies were so polite and nice. I Would most definitely rent from that location again in the future.

Rating:

5.0

Very good place

Rating:

2.0

Charged me for gas even tho i put back accurate amount. Van smelled terribly bad. Didnt look or feel clean.

Rating:

4.0

We were led to believe that we could pick the truck up early using the online site and only after getting there did we find out that we had to wait for the office to open. You should have just told us to get there at 9.

Rating:

5.0

This location is fantastic. She went out of her way to help me. I was having problems with my return location and she went above and beyond to help me.

Rating:

5.0

I was sent a text saying I had a couple of hours but in all reality needed it for longer. So I decided to pay the extra 20 so I did what I needed. But the text was misleading so I actually had 24 hours but the text through me off. So I returned it at 2. They told me I was 2 hours late. So if the text was correct I would have not gotten a late fee. So maybe that’s something you guys can work on. 9547600387 is where u can contact me for a refund for the late fee if not it’s ok but messed up. I just hope u don’t do this to people who can’t afford it

Rating:

4.0

Not applicable

Rating:

2.0

Our truck had less than a tank of gas, had garbage inside and they forgot to include the dolly, which we pre-ordered.

Rating:

5.0

Top notch service.i will recommend it to a friend

Rating:

1.0

I rented my truck to pickup at 8am the location does not open until 9am , my whole day was late because of that one hour I have to wait.

Rating:

1.0

They charged me for 3 gallons of gas on top of the gas I already filled. All together they charged me 5 gallons of gas for 26 miles. It means it takes 5G gas for 26 miles. Absolute scam. Horrible. I will put this on google review as well.

Rating:

5.0

Love renting from here!

Rating:

5.0

I have used three different Uhaul centers and this one is has the friendliest staff the cleanest counter area. Thank you for providing such great service.

Rating:

5.0

VERY GOOD

Rating:

5.0

Truck was dirty inside and out But everything else was good😊

Rating:

2.0

Very, very Misleading, $19.99 a day, 24 hrs is advertised, plus .99 mile. Then why did U-Haul charge me $99.00 for 8 hrs, plus I put $20 of gas, over the 3/4 I was supposed to for a 38 mile move ? Young girl that checked in Van couldn't care less I was overcharged, her only concern is getting Chinese food when they close in 20 minutes so my attempts to dispute the phantom charge were not going to be addressed. 😢

Rating:

5.0

Monica and her team were great!! Going the extra to give me piece of mind. So friendly and helpful. Safe and secure. Very very kind. Would highly recommend.

Rating:

5.0

Great service from staff!! Sentry Self Storage Hollywood 2060 Coolidge St Hollywood, FL 33020

Rating:

5.0

Excellent experience. Truck was ready to go. Location was great and staff was friendly and efficient.

Rating:

1.0

Just no

Rating:

5.0

Nothing to improve except need more furniture dolly

Rating:

5.0

Great ! Love you guys

Rating:

5.0

GREAT SERVICE

Rating:

5.0

The staff was great. The trucks have bird poop all over them.

Rating:

3.0

The location is immaculate; rental by phone was not terribly easy at all.

Rating:

5.0

Excellente customer service… Thank you

Rating:

4.0

Donuts and coffee.

Rating:

2.0

Have someone on the premises.

Rating:

1.0

This was the worst customer service experience ever. I called ahead to notify the female attendant I was on my way. When I arrived, the entrance door was locked and I could see the office was entirely empty, although this was during business hours. I waited for about five minutes Outside in the beating sun. Ultimately, I walked around the side to where I noticed where my reserved truck was located to see if maybe the attendant was inside the truck. Out of no where, without Identifying herself, she caught me by surprise while I looked inside the truck and said to me entirely an attitude “what do you need!”. I replied ma’am I am here for my reservation I even just called ahead. She replied “you can wait Inside”. I said ma’am how can I do that if the door is locked and how are you to expect clients to know what do to if the office is locked and entirely empty, do you think it’s ok to treat clients this way; she replied saying some disrespectful remarks that I just tuned out because at that point I needed my rental and did not want to be affected by her disrespectful words. I then asked her if she would do a walk around with me to confirm any truck damages, she replied “no” with an attitude, not even making eye contact with me. I asked how are you supposed to Differentiate the damages that are already there from any possible new damage, her response was “take a video if you want” with no eye contact while saying this. Ultimately, I assumed this attendant was having a terrible day and just had no self-awareness on proper customer service, regardless I wished her a great day, to no surprise she didn’t wish me one back in return, she actually said nothing. At no point she didn’t make eye contact with me, all she did was say disrespectful remarks, conduct herself extremely rude at one point I really felt she was going to sabotage my reservation, therefore I remained kind and professional the entire time. Her service was beyond poor and I truly just wanted to get out of there. She needs to either be retrained or belongs working somewhere else, however I do not hope my comments get her fired. I am just reviewing the facts, it was all caught on video. I would like to hear back from Uhaul or I will be taking my review to both google, corporate, Yelp, Facebook, and any other platform where consumers may know the facts.

Rating:

5.0

None!

Rating:

5.0

they have the best customer service, the manager is very patient, there was an elderly person ahead of me, and even though he asked her 200 questions, he was always smiling and being friendly

Rating:

5.0

Everything was great. My service person was friendly, polite, and professional. I will use the service again!

Rating:

5.0

Great service! Thanks. Best Regards. Jorge

Rating:

3.0

The rep stated the truck was sanitize and cleaned but it wasn’t it was dirty, had dirt and water stains all over it also bird pooped and it stanked, I had to used my lysol wipes to wipe down touch points after wiping down the truck the lysol wipe was black so I’m 100% sure they didn’t sanitize anything

Rating:

5.0

Excellent customer service!!

Rating:

5.0

The service provided was very friendly, hassle-free and quick. I highly recommend this location.

Rating:

5.0

Don't raise the unit price up out of no where once someone has all they're things in there. That was completely unfair!!

Rating:

5.0

Have your customers verify the contract's main conditions. Clean return .....time of contract end .....place to return vehicle clearly stipulated.

Rating:

1.0

Quoted one price and charged me 3 times the quote. Cabin smelled like a cigarette factory.

Rating:

2.0

Yes, I would recommend this place because of the storage facility. I don't understand how I rented a truck for 20.00 a day, had it for 3 hours, brought it back with more gas than I got it with and got charged 50.00 dollars. Not happy at all

Rating:

5.0

Tire air pressure sensor needs to be fixed on truck. But location is good, easy to get to, nice.

Rating:

5.0

Great experience.

Rating:

3.0

Clean the van was toooooo dirty and smell very bad

Rating:

2.0

Poor customer service, non responsive , and always seem "too busy"

Rating:

5.0

Attendees where very nice and the facility was clean.

Rating:

1.0

Make the reservation online in this, they inform me that I qualify for the first month free, once the reservation is confirmed they contact me in the storage informing me they have a truck available and suggesting that I change my reservation without informing that for this I would lose the option of the first month free, additional storage is sold on the page but the company is different