Gear shit needs to be checked out.
john m
Customer Reviews for Sentry Self Storage Deerfield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck made shifting into reverse difficult. It would go into park or neutral, but by-pass reverse without lighting up the shift indicator. I finally made it work.
Larry NExcellent from the white glove customer service to Vehicle and storage unit. I am very happy. Thank you (SENTRY STORAGE UNIT- Rep: Ethan) thanks for you help. Shawn
Dushawant CVery nice and reliable.
Katy Fabsolutely fantastic customer service at the front desk. She was amazing!
Danielle GI paid for a dolly that was never in the truck.
Madeline AMake sure the window washer fluid is full.
Robert RBoth reps I met (while picking up and dropping off) were very pleasant, professional and helpful. You don’t find this much any more in customer service. It was a pleasure booking with this location. Thank you.
Debra CGreat staff and well communicative keep it up
Benito FExcellent service and customer service but if you don’t mind, can I get the billing number?
PRETRINA Di HAVE TO SAY THAT FROM MY FIRST CALL TO THE STORE ( AMBER) WAS SUPER PLEASANT AND VERY KNOWLEDGABLE AND THEN THE RETURN OF THE RENTAL THE FOLLOWING DAY THE GENTLEMAN THAT CHECKED ME IN WAS AS GREAT AS AMBER ( i FORGOT HIS NAME ) i HAVE ALSO HAVE A RENTAL UNIT TOO SO LET'S SEE HOW THAT SIDE OF MY TRANSACTION WITH SENTRY GOES !! HAPPY HOLIDAYS TO ALL
Bonnie SVery fast in and out... easy dropoff and is super fair for the purpose!
Andre MThe van was dirty beer cans n substance baggy not clean
Joseph VPut an air freshener in the rental. Mine smelled like cattle.
Gabriel MThe offer of trucks are very pour
Jose GThe mobile app did not allow me to complete my return. It needs to work.
Brent IMaybe a wash for the outside of the truck, but it's not necessary. I have rented from UHaul in the Ft Lauderdale area many times at different locations, this was by far the cleanest, well organized facility with the most knowledgeable and pleasant crew I have experienced.
Robert SPersonnel work very helpful
Catherine GThe staff is excellent, friendly, and most helpful!! Great customer service.
eleanor rCouldn’t have been a better rental experience, robert was great !
John GMore options of vehicles vehicle
HUMBERTO BAC fan was broken Windshield was very dirty
Agenor CExcellent customer service at this location!
John CThe customer service was phenomenal. The staff was so nice when I went to purchase boxes and supplies that I returned to that location a few days later to rent a truck for the move.
kari fFast, with a reservation online it all went smooth. Staff very polite and efficient. Highly recommended
Luciana MVery helpful staff
Robert BTow strap frayed n broke during drive. Appeared dry rotted
BRIAN SEmployees are fantastic. Very friendly and helpful!
John CClean the truck before next use. Provide better instructions for checking out on internet after hours. Extend hours beyond 2:00 on weekend.
Judith SThe air conditioner in the truck seem to be in and out so that was the inconvenience specially in the florida weather , Britney was amazing from the moment I spoke and made the reservation
Clara MNeed a clean up inside and out but very good service.
Carole BGreat job uhaul thanks again for being there when things get hard!
luis cNo comments at this time
JEROME HAnna Rojas at traffic control was extremely helpful and productive in finding a solution for us. Amazing employee.
GUSTAVO Bthe ruck had no gas, oil light kept coming on, seat belt didnt function properly, didnt know if I would make it to my destination and back within the 10 miles. TERRIBLE Experience
CHRISTA BNothing at this location. Everyone and everything is effective, efficient and the employees go out of their way to help. My best experience at a storage facility and I had many...thumbs up👍
PATRICIA LFirst location did not have my truck. Had to go further away from my destination. Which caused me to go extra miles.
MICHAEL PI was given a brand new van that was not safe to drive (equipment number BE3173F) from Sentry Storage in Deerfield Beach, FL. I was told I had to return the van to the same location. I advised the agent I had to be at a specific location 35 miles away by 4p. He insisted I had to return. The van. By the time I got into a different vehicle it was 28 minutes to my destination time. I missed my deadline and had To return the next day causing double mileage. As I Speke with the agent, someone should be held accountable for placing me in a unsafe vehicle which could have caused serious damage. Later I found out the brand new van had a faulty power steering. I was told by the agent to call UHaul's 800 number. I did and spoke with another representative. She mentioned someone from management will return my call within 72 hours. That was Monday, December 20, 2021. It is now Wednesday, December 29, 2021 and I have not received a call back. UHaul and Sentry Storage along with their representative, without remorse or sympathy) was careless and have refused to be held accountable for placing me in a potentially dangerous vehicle. Also, The truck they gave me was out of alignment. Apparently, No one checks to make sure these vehicles are safe, but will push on a customer their insurance. I was double charged for mileage due to the negligence of UHaul and Sentry Storage.
KAREN GBest service i had
robert lExcelente Customer service. And I was Surprised By the High sanitation Practices they do!
Rosa PThe young lady the helped me was very professional.
Robert KVery friendly and knowledgable
Amy RBrittany is the best!!!
CHARMAINE ARobert at Sentry Storage, where I rented the U haul truck was extremely professional, knowledgeable and friendly.
MICHAEL LReally, nothing. The young gentleman had everything prepared, just sign and go.
CLINTON MConvenient and customer service was friendly and quick...
KIMBERLY DRoger was great
Lanette WI gave feedback by phone and had a terrible experience. I’ve never experienced such rudeness and have been in customer service most of my life. Appalling. Still waiting to hear back.
CARLY WBecause the manager absolutely went the extra mile to deliver the best customer service possible, any potential problems or issues were avoided. She is a valuable member of your team & I am privileged to do business with Sentry because of her great efforts!
Sandra LThey had a hard time knowing my drop off location. Did not have plastic wrap and did not have any of the additional equipment pre ordered. Did not notify me in advance.
MATTHEW Dback of truck wasn't that clean. check in and drop off were quick.
Phillip KThe customer service representative I dealt with was extremely rude. She asked me for an estimate time I would have the vehicle and I said 2-3 hours. When I came back in 2 1/2 hours she said I was late and would be charged a late return fee. I never gave her an end time but just an estimate. She was unwilling to work with me and just said “call Uhaul it’s not my problem”. She then got on her personal cell phone and was texting people and said “you can leave now”. I don’t know her name because she didn’t tell me nor did she have a name badge on. I can tell you what she looked like though. When looking at my bill it was definitely more than it should have been.
Nicole HRobert and Brittany are always awesome to work with and very helpful.
DAVID WI was trying to run a truck that I had reserved, and the system had gone down. At this location there’s a manager, her name is Brittany, and her associate Jana, both were extremely helpful and did not give up and trying many different ways to get me my rental. It is very frustrating we could not get anyone on the main office phone to tell us what was going on. Which meant that because we had waited so long, 2hours to be exact, and ended up moving in the rain. Overall this location and these two girls should be commended, because I was about to lose it. And they stayed calm and they were perfect and amazing. For future reference, I would suggest that you have a protocol in place for your different locations to follow when the System goes down. I was on a time crunch and it was extremely frustrating that we were not able to get in touch with anyone from the main office.
Carleen UStaff members I met today were friendly, helpful, and efficient
Melissa SThe customer service was exceptional!
Christopher E