The air conditioner in the truck seem to be in and out so that was the inconvenience specially in the florida weather , Britney was amazing from the moment I spoke and made the reservationClara M.
Customer Reviews for Sentry Self Storage Deerfield
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ELISIO R.
El cliente no dejó un comentario.Daniela S.
Need a clean up inside and out but very good service.Carole B.
Since I stared using your storage I have been really greatful. This store is amazing, organization, polite workers and always smiling and ready to help. Really deserve 5 star and more.OLGA M. | Overall Experience
Great job uhaul thanks again for being there when things get hard!luis C.
El cliente no dejó un comentario.Frank C.
No comments at this timeJEROME H.
Anna Rojas at traffic control was extremely helpful and productive in finding a solution for us. Amazing employee.GUSTAVO B.
the ruck had no gas, oil light kept coming on, seat belt didnt function properly, didnt know if I would make it to my destination and back within the 10 miles. TERRIBLE ExperienceCHRISTA B.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.GYORGY A.
Easy move in and move out, very cooperative and friendly staff. Brittany was a pleasure to work with.Brian C. | Overall Experience
El cliente no dejó un comentario.ISAIAS S.
Great placeDavid S. | Overall Experience
My only beef with this place was the rate increases. In 3 years my rate doubled which is ridiculous.Chris N. | Overall Experience
Nothing at this location. Everyone and everything is effective, efficient and the employees go out of their way to help. My best experience at a storage facility and I had many...thumbs upPATRICIA L.
El cliente no dejó un comentario.MURILO R.
First location did not have my truck. Had to go further away from my destination. Which caused me to go extra miles.MICHAEL P.
Very nice experience. Very cordial employee and hard worker Would highly recommend.Peter u. | Overall Experience
I was given a brand new van that was not safe to drive (equipment number BE3173F) from Sentry Storage in Deerfield Beach, FL. I was told I had to return the van to the same location. I advised the agent I had to be at a specific location 35 miles away by 4p. He insisted I had to return. The van. By the time I got into a different vehicle it was 28 minutes to my destination time. I missed my deadline and had To return the next day causing double mileage. As I Speke with the agent, someone should be held accountable for placing me in a unsafe vehicle which could have caused serious damage. Later I found out the brand new van had a faulty power steering. I was told by the agent to call UHaul's 800 number. I did and spoke with another representative. She mentioned someone from management will return my call within 72 hours. That was Monday, December 20, 2021. It is now Wednesday, December 29, 2021 and I have not received a call back. UHaul and Sentry Storage along with their representative, without remorse or sympathy) was careless and have refused to be held accountable for placing me in a potentially dangerous vehicle. Also, The truck they gave me was out of alignment. Apparently, No one checks to make sure these vehicles are safe, but will push on a customer their insurance. I was double charged for mileage due to the negligence of UHaul and Sentry Storage.KAREN G.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.John S. | Overall Experience
Best service i hadrobert L.
El cliente no dejó un comentario.MICHELE G. | Overall Experience
El cliente no dejó un comentario.Sandra S. | Overall Experience
El cliente no dejó un comentario.Teresa B. | Overall Experience
El cliente no dejó un comentario.JAMIE D.
Excelente Customer service. And I was Surprised By the High sanitation Practices they do!Rosa P.
El cliente no dejó un comentario.Scott C. | Overall Experience
Brittany was exceptional !Denise D. | Overall Experience
El cliente no dejó un comentario.Laura W. | Overall Experience
DO NOT USE THIS COMPANY I would never use Sentry again. During Covid they more than doubled my rent 2 times in a 8 month period. Ridiculous!!!! They do not keep climate control on enough and my items stored on the second floor got moldy. The people working at the location try their best but terrible management and poor facility management.Robert O. | Overall Experience
The young lady the helped me was very professional.Robert K.
Very disapointed with your pricing. Classic bait and switch! First you entice with a discounted promotion. After I rented 2 oversized units, instead of you offering a multi unit discount, you emailed me saying that due to rising costs you will up my rent by 20% knowing that I spent thousands on the movers and now I have no choice but to agree to your rate hike or spend thousands to find another storage facility. Not good business! I will be exposing this practice so others don't fall victim to this nonsense!David F. | Overall Experience
Very friendly and knowledgableAmy R.
Your prices are way to high so I change from your storage to anotherMarilyn G. | Overall Experience
All was fine on initial move in, we had a special 2 months @ 1/2 price. After that special it went up to full price and that was okay it was still a good price. However after those 2 months we received an email that it was going up about another 50% with the tax. That is not right so we chose to leave.james o. | Overall Experience
Great team that works there! Courteous and very helpful.Shalene L. | Overall Experience
The facility was nice. The service was great. When a place increases it's rates 100% overnight this is unacceptable .Trent W. | Overall Experience
Miss Brittany was wonderful from day one . She was very helpful and patient throughout the whole process. I highly recommend them, without a doubt, and will use them , again, in the near future if needed..Keziah D. | Overall Experience
El cliente no dejó un comentario.DMITRI M.
El cliente no dejó un comentario.VINCENT S. | Overall Experience
El cliente no dejó un comentario.Irving S.
El cliente no dejó un comentario.RISHA N.
El cliente no dejó un comentario.TONI S.
El cliente no dejó un comentario.Omayra O. | Overall Experience
El cliente no dejó un comentario.Christian L. | Overall Experience
Brittney, the property manager, was very accommodating and a pleasure to speak to about any concerns. Because of her professionalism, I felt very safe storing away my whole life for a year during the covid pandemic. She and the rest of the staff made a stressful time, a lot easier and comfortable. Gracias Tara A. | Overall Experience
El cliente no dejó un comentario.GINA D.
Brittany is the best!!!CHARMAINE A.
Great staff, very friendly ,and help ful. Would highly recommend.Hector V. | Overall Experience
Robert at Sentry Storage, where I rented the U haul truck was extremely professional, knowledgeable and friendly.MICHAEL L.
Really, nothing. The young gentleman had everything prepared, just sign and go.CLINTON M.
El cliente no dejó un comentario.Darryl S. | Overall Experience
Convenient and customer service was friendly and quick...KIMBERLY D.
Roger was greatLanette W.
Great storage facility. Good experience.gary k. | Overall Experience
I gave feedback by phone and had a terrible experience. I've never experienced such rudeness and have been in customer service most of my life. Appalling. Still waiting to hear back.CARLY W.
El cliente no dejó un comentario.anthony w. | Overall Experience
Your pricing is not competitive with others in the market, as you are much more expensive.Lauren I. | Overall Experience
I paid my monthly account by automatic withdrawl consistantly for all the years I rented my 2 (two) storage lockers from you folks. Two weeks ago I was locked out and my bill was over $600. Your arrogant manager said I was behind for two months. That was the amount of time I was seriously ill. and knew my bills were on automatic payment. I asked the manager to wa a $250 late fee and she simply said, "NO". I wrote her a check, & said bye byeHarrison F. | Overall Experience
El cliente no dejó un comentario.rex H.
Staff friendly and professionalEdward P. | Overall Experience
Because the manager absolutely went the extra mile to deliver the best customer service possible, any potential problems or issues were avoided. She is a valuable member of your team & I am privileged to do business with Sentry because of her great efforts!Sandra L.
El cliente no dejó un comentario.dominique D.
No lights in the unit and so dark you can't see any of your stuff. Raising the rent 250% in 4 months is unacceptable! Shortsighted considering I rented for over 2 yearsMichele L. | Overall Experience
They had a hard time knowing my drop off location. Did not have plastic wrap and did not have any of the additional equipment pre ordered. Did not notify me in advance.MATTHEW D.
El cliente no dejó un comentario.Suzanne A. | Overall Experience
This was the best storage unit I've had. The facility was nice and clean. The staff was always friendly and helpful.Tom S. | Overall Experience
El cliente no dejó un comentario.BLAKE W. | Overall Experience
Great facility but prices compared to others in the area were very highMICHELE B. | Overall Experience
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.nicolette M.
El cliente no dejó un comentario.Lisa W.
Tried to increase my rent by 50%. Contacted corporate to discuss. They said they would call back. Never did. I followed up and still never heard from corporate. Had been there over two years. Great facility. Good people working there. Found a different warehouse for less than half the cost.JEFFREY G. | Overall Experience
back of truck wasn't that clean. check in and drop off were quick.Phillip K.
The customer service representative I dealt with was extremely rude. She asked me for an estimate time I would have the vehicle and I said 2-3 hours. When I came back in 2 1/2 hours she said I was late and would be charged a late return fee. I never gave her an end time but just an estimate. She was unwilling to work with me and just said â€œcall Uhaul it's not my problemâ€. She then got on her personal cell phone and was texting people and said â€œyou can leave nowâ€. I don't know her name because she didn't tell me nor did she have a name badge on. I can tell you what she looked like though. When looking at my bill it was definitely more than it should have been.Nicole H.
El cliente no dejó un comentario.Patrick S.
I would recommend the storage, except price. Do not use the uhaul here. There are not reliable. But Brittney was super poliet, patient, and helpful!Gennifer g. | Overall Experience
Very satisfied with this facility!Guy L. | Overall Experience
thank you for your service!Cheryl S. | Overall Experience
Robert and Brittany are always awesome to work with and very helpful.DAVID W.
I was trying to run a truck that I had reserved, and the system had gone down. At this location there's a manager, her name is Brittany, and her associate Jana, both were extremely helpful and did not give up and trying many different ways to get me my rental. It is very frustrating we could not get anyone on the main office phone to tell us what was going on. Which meant that because we had waited so long, 2hours to be exact, and ended up moving in the rain. Overall this location and these two girls should be commended, because I was about to lose it. And they stayed calm and they were perfect and amazing. For future reference, I would suggest that you have a protocol in place for your different locations to follow when the System goes down. I was on a time crunch and it was extremely frustrating that we were not able to get in touch with anyone from the main office.Carleen U.
Staff members I met today were friendly, helpful, and efficientMelissa S.
The customer service was exceptional!Christopher E.
El cliente no dejó un comentario.Wilson T.
It was a very simple process to rent and return. There was a young gentleman who was very helpful with me outside who helped with truck and where to park my car.RUSSELL M.
El cliente no dejó un comentario.William O.
El cliente no dejó un comentario.ISMAR E.
Brittany, Robert and Jana were awesome. But Brittany, the manager, went above and beyond to make sure that everything was smoothly rented. GraciasDavid W.
Truck smelled like cigarettes and bad attitude from employee. Mileage and gas was marked wrong (gas said 3/4 tank, but was actual 2/3 of a tank. Mileage off by 7/10 if a mile.). I pointed this out and was told I was wrong on the gas and then mileage was not fixed either. I have rented 3 or 4 times from this location in last 2 months with more need on the horizon. I will not use U-Haul or this location again. I will recommend the same to others.RICHARD F.
You guys did a great job when Enterprise let me down - thank you!BENJAMIN R.
Could drop the key in the box outsideTim M.
Nothing that I could determine.John A.
El cliente no dejó un comentario.Lawrence R.
El cliente no dejó un comentario.Teresa V.
The manager was very impatient and rude. We where at the wrong location but didn't know it at the time... she didn't even bother to check and ask for someone else to take our information.... wow! it was very embarrassing.... not a very good experience at all!MARCIANO F.
My reservation was cancelled and I was not contacted by anyone or given a reason for the cancellation. Was forced to rent a smaller vehicle than needed. Was not asked how long I needed the vehicle and was charged another $20 for returning after the time that they choose for themselves. This is the second time I have rented online form Uhaul and both times my reservation was cancelled and I was not informed until I went to pick the vehicle up. I will not be making Uhaul my first or second choice for renting trucks in the future and will be discouraging associates to do the same.MATTHEW D.
I am not satisfied at all. My card was charged twice for the rental. Once was $91.67 and the other was $61.89. I bought it back an hour earlier and also filled the gas passed what it was received at .Keona W.
The van needed to be cleaner , the outside was dirty and the seats were covered with dog hair.WINSTON M.
Thanks! Easy process...exellent, helpful, speedy staff. Salute????????John C.
Everything went smoothly employees were awesome only thing I would mention the truck we had the alignment was way off steering wheel was half turn to right alignment needs to be fixed on that trucklandon L.
Very easy transaction. Just wish the credit card made with reservation would have been able to have been used and not asked for another one when dropped off the truck.Theodore L.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.Victoria J.
Very professional and organized buisness easy drop offmark F.
I've used this facility before for rentals and always had a good experience. Yesterday, the van I rented smelled like a cigar. Like a freshly smoked cigar. It was overwhelming and disgusting.Richard F.
Keep doing what you doDelores M.
Friendly staff fast servCasuarina R.
Fast in and outJohn M.
help the customer who rent blanket with big bags to take to the vehicle especially if she is a woman ...Abigail R.
El cliente no dejó un comentario.Justin P.
El cliente no dejó un comentario.Glen O.
Taking the ID Picture with own Phone seem kind of weird when you should have your own Equipment to do it .frank M.
Everything went smoothly it was an easy & stress free experiencePhilip P.
When I checked truck back in the guy said he would email my receipt. When I got it I was charged for insurance that I declined and I had put more gas in it than when picked up and still charged for gas. MAKE them go check while you are there and get receipt then. Such a scamJames M.
El cliente no dejó un comentario.Tanya G.
nothing, all is good.Persal A.
El cliente no dejó un comentario.Nick L.
The staff was very patient and understanding, even though my husband and myself was very upset. We having been driving around trying to find location to return uhaul rental. They help us resolve a problem which was no fault of theirs. We really appreciate these guys for helping us in time of need.Rodney W.
I visited a number of storage facilities. Andrew at Sentry was by far the most professional person I spoke with, and the facility was clean, secure and well equipped. A great overall experience.Ben F. | Reservación
Put more gasoline when I returned it. Told the gentleman at the desk and boldly he told me that he could not adjust my price due to the fact that I was returning the truck with more gas then when I had picked up. Next time I have to move, will certainly use another company. This is not the right thing to do with clients that respect companies policy. I-Haul had my businesses, but never againGustavo V.
El cliente no dejó un comentario.Burke H.
El cliente no dejó un comentario.Miralda B.
El cliente no dejó un comentario.Weslie E.
El cliente no dejó un comentario.doreen G.
El cliente no dejó un comentario.Leslie W.
El cliente no dejó un comentario.Eileen G.
professional people who reviewed all the qualifications and expectations.Arthur J.
El cliente no dejó un comentario.Samantha F.
El cliente no dejó un comentario.Clemente T.
Use this location already. Have storage there. Great staffEarl S.
El cliente no dejó un comentario.Lock J.
You can never count on the location to maintain their business hours. They close in the middle of the day for unknown reasons.JAMES S.
The best truckCarlos G.
Took too long to order, gas gauge wrong, odometer wrong returned truck no receipt. Went back next day still thought I had truck... good rep figured it out. LolPaul M.
El cliente no dejó un comentario.JAMES S.
There is no reason a storage facility needs the last 4 numbers of my SSN. I did not appreciate having to provide sensitive security info. I needed a storage unit fast otherwise I would have just leftKarin W. | Reservación
El cliente no dejó un comentario.Gabriel Enrique L.
Best storage facility in the Boca Raton area by farMitch C. | Reservación
We will be moving in today or tomorrowJacqueline D. | Reservación
GraciasJames M. | Reservación
Staff were very helpful, and explained everything clearly.cheyene w. | Reservación
The facility is very clean. Easy to unload and get to your unit with nice carts that are always available. They have a nice little shop inside to get all the things that you may need to move.Lori A. | Reservación
good location to bay doors from unit. having to push elevator button to hold it open is a painChris D. | Reservación
The storage facility is very clean. There is easy access to unload your items under a covered area with available carts to use right next to the door. The staff is also very friendly and helpful.Lori A. | Reservación
Staff and site we're awesome. The manager, Andrew was super nice and easy to work with.Trent W. | Reservación
Good facilityPaul P. | Reservación
Facility is goodPaul P. | Reservación
The employees at this location, Don and Andrew, did a fine job in making our move in a smooth transition.Paul P. | Reservación
This place looks nice good staffJames C. | Reservación
Clean units and helpful staffMatthew W. | Reservación
Security needs improving but its nice.Santiago C. | Reservación
By far my favorite storage unit/facility. It's weird to even say you love going to a storage facility but it's so nice I actually like going here.Jonathan Z. | Reservación
Hi. I haven't moved my property into my unit yet but the service and the price has been great! I highly recommend your business.Sandra K. | Reservación
Andrew was extremely knowledgeable and helpful with my storage unit. It was a pleasant experience all around!Sharon L. | Reservación
GreatAlexander J. | Reservación
Very clean facility & helpful staff. Thank you!Brian W. | Reservación
Good jobSusan S. | Reservación
Good jobSusan S. | Reservación
Good jobSusan S. | Reservación
Both Don and Kristi were very helpfulSusan S. | Reservación
Very happy we decided to store our items here. Very very clean facility. The Manager, Don, is fantastic. He was very efficient, helpful, nice and courteous. Highly recommend. A++Michael M. | Reservación
excellent customer service from the staff on siteFrancesco M. | Reservación
The Manager Pam worked hard to make my move easy.robert o. | Reservación
Nice and clean facilityAnna F. | Reservación
Very helpful young lady at the front deskChristopher Y. | Reservación
best storage company! Very accomendating!!PATRICK R. | Reservación
Didn’t use them, didn’t specify insurance was mandatoryAltin S. | Reservación
They have no idea I was supposed to be there no confirmation no nothing pulled up my order for storage I could not leave my things because there was nothing reserved I gave my credit card to Uhaul tomichelle m. | Reservación
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