El cliente no dejó un comentario.Randi M.
Customer Reviews for Seminole Garage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.steven W.
El cliente no dejó un comentario.Linda T.
The uhaul truck sit in a low laying area of their parking lot. It had rained that day, and all the trucks were in 6+ inches of sitting water. No fun wading out to the truck, and having wet sneakers. Kinda scary drop off at night. I won't use this spot again.Kelly J.
El cliente no dejó un comentario.jon A.
Check in was a mess. They gave me the wrong truck. They charged me for the insurance which I specifically never selected. Then they never submitted my return so I had to spend over an hour on the phone with uhaul to get the location to check me in. All for a truck I had for about 2 hours. Also disappointed it takes over 30 minutes to talk to someone each time calling uhaul customer service. Just overall a very poor experience.Anthony S.
El cliente no dejó un comentario.Rajendra K.
Keep the truck and location I reservedMichael S.
El cliente no dejó un comentario.Richard A.
This is not so much a review for this location as it is for I haul in general. I mad a reservation at one location and they changed it 3 times within 24 hours. This location was significantly farther than I had anticipated and I haul would not credit me any of those miles. I also wasn't told that the location where I would finally pick up my vehicle would be self pick up. Thankfully I had internet service and was able to navigate my way through all of the hoops to pick up/return. Tips for better customer service: Communicate more clearly to your customers, make sure that each location has accurate and up to date inventory and if you must change a customers reservation several times because the inventory isn't accurate, offer a mileage credit to make up for it. I think I'll go with Penske or Enterprise when I move in 2 weeks.Eric C.
I did not like this experience at all. Nothing to do with Seminole Garage or the truck. The online experience that I had to use when I went to pick up the truck was long and tedious and all the info and pictures etc that I had to process and submit for 20 mins before getting the lockbox access code should have been done when I did check in 2 days before. Totally ridiculous all the pics I had to take before and after and the amount of waiting time for approval. I will never rent again like this unless there is an agent on site when I need a truck. I would not recommend this online experience to anyone.Tony D.
It took forever for the website to respond in order to give us the code to get the key.Eugene H.
El cliente no dejó un comentario.DENNISLEO M.
David was great in helping me with the truck and trailer. Really appreciate his help.FREDERICK S.
Enjoyed the technology. Great work.Walter E.
The entire process was quick and easyRhonda W.
El cliente no dejó un comentario.CARLOS M.
Some faulty equipment with the debit card machine, but outside of that, seemed pretty flawless. Like the idea of checklists on the phone, keeps it fast and easy.Chris C.
Super easy to pick up the truckLaura G.
El cliente no dejó un comentario.Cheyenne D.
Everything was virtual which was great but no one told be I did not have fill with fuel in the uhaul after use. I was so mad when I got in and it was less then half a tank.... today the guy tells me you can do that!!! Nice to know maybe ahead of time !!!!Audra H.
El cliente no dejó un comentario.Daniel J.
El cliente no dejó un comentario.Jorge J.
just one recommendation. Fill up the gas tank it makes it easier when you return the truck and I know the tank has to be full. I picked up the truck with the gas tank 3/8 full. I returned it and to my opinion it was the same. But I got charged 29.75$ extra. This was the only part I didn't like.. everything else was fine. Please fix this thanks r.s.richard S.
Awesome experience - Seamless from beginning to end, equipment is very well maintained, Seminole Garage Representatives are Very Friendly & Helpful, and expectations exceeded every time.STEVEN D.
El cliente no dejó un comentario.KATHERINE H.
El cliente no dejó un comentario.THOMAS H.
El cliente no dejó un comentario.OTGONBAYAR T.
Great rental experience.Mary A.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.THOMAS H.
Great servicePatti A.
El cliente no dejó un comentario.Alejandro S.
The truck was disgustingly dirty. There was dust, dirt and even pet hair everywhere. It was turned back in much cleaner than it was received.Katherine G.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.LEE D.
El cliente no dejó un comentario.Scott B.
The guy there didn't work for uhaul and had no idea what we were supposed to do. Website to return wasn't working, I had to download app, verify email, sign up for an account, etc. Uhaul should not have unmanned locations. Our prices certainly haven't gone down, but customer service has. It took us 20 minutes to return a truck that is supposed to just be drop off.Jamie K.
Even though Uhaul has removed most if not all human contact the proprietor of this establishment was fantastic. I cannot recommend this location any higher.Frederick S.
Not a very good experience. I did a phone online check-in. Directions for finding the key were incorrect. So I had to go inside and wait for 30 to get help. The owner was rude. Talked to me as if I was stupid. I tried to show him the directions I was given. He gave me the keys and told me to make sure and have it back by 1:00 pm for the next person, and walked away. My reservation was until 1:30.Camellia H.
El cliente no dejó un comentario.Michael M.
I requested to have the dolly, the people at the location forgot to put it in the back of the truck. I had to run around to different locations to find it. All that wasted time especially the time of the movers resulted in the extra cost. I would like to get a full refund at the very least!Vladimir K.
It was very confusing trying to find the vehicles and there's no one on property to help.Adam B.
The U-Haul app is painful and does not work well at all!Cynthia P.
While i appreciate vendor machine type rentals - I appreciated being able to speak to a real life person when I picked up the truck. I ordered and confirmed everything on the app but still needed to complete some quick paperwork when I got there - which was not a problem.grear service and easy location for where we live.Pamela B.
The location was fine, the big problem was we ordered a utility dolly and a furniture dolly and neither were supplied. It was just my wife and I doing this whole move because of COVID-19 and now we had to do it all with nothing to help. My wife's back was wrecked after this, and when I sent a message to UHaul regarding this saying not only should they take off the dolly's we didn't get but we shouldn't have to pay full price for everything else they ignored it and just charged our card (they at least took off the dolly's) and never even responded. Terrible customer service. If we ever need something like this again I can promise it won't be UHaul.Colin D.
David was very helpful and courteous upon arrival to drop off the truck.Peter M.
It seems there is always an issue with the keys being in the wrong spot when I rent from here and last time I waited on hold for 45 min before someone could help but other than that it worked and I was able to move.Alex Q.
El cliente no dejó un comentario.Billy W.
El cliente no dejó un comentario.Eduardo R.