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Ron S
Customer Reviews for Selma Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always helpful, always available. Definitely my go-to U-haul site.
David WDropped off trailer no problems
Jeffery PClean location. Helpful from phone call and return process.
Victor VPick up was easier than expected.
Kylie TThe location also serves as a storage facility with a locked gate entrance, so you need to be diligent and stay in communication with the proprietor regarding arrival and pick-up times.
Wesley HGood equipment and good service. Will use again as the need arises and recommend to others.
Jonathan GService was second to none. The Bill's took great care of my needs from start to finish. They even hooked up the trailer for me before I left and when I arrived.
Matthew TOverall it was a terrible experience. I reserved 20’ box a vehicle transport for today. Yesterday they called me to tell me my rquipment was not available where I was told to pick it up. The closest uhaul was 1.5 hours away. I said that won’t work. I had 2 uhaul workers I also had to be concerned about. I asked about Broomings and they had the truck I could use. Scrap the ideA of towing my keep. It only got worse from there. At first my drop off could not handle it. I was told grants pass or was the only place to drop off. That was a huge cluster f@&k. Turning it in finally and these people charged me $46 extra for gasoline. I’ve used uhaul many times before but this is the worst experience I’ve ever experienced. The gas really pisses me off.
Paul Ssignage is unclear where actual entrance is. No turn around on the road if gate is closed and locked. Problematic when towing a large trailer!
Scott SThe representatives were helpful and nice. Great company.
caroline cBill and bill were great professionals easy to work with
Doug GMaybe make a note when reserving uhaul that you need to call office to be let into property in order to pick up rental.
Glenda GThis guy was cool except he had no trucks and we were sent out to grab 1 of 2...where grantspass had equipment
Corey FProperly do maintenance checks on your vehicles and stop renting out road hazards.
CYNTHIA JThe web instructions for self-drop off were misleading as there was no place to park the truck safely while the facility was closed. The facilty owner and staff opened the gates and graciously did the intake almost two hours before they were scheduled to open. They definitely went above and beyond in service!
William SIt was closed, just dropped the truck and keys.
Casey GPlease work on customer service
Kaitlynn JThe service was friendly and extremely helpful
johanna lWe were going to be a bit late returning the truck after closing hours and the gentlemen agreed to stay and receive the truck. Couldn't have been more helpful.
Howard WTruck was ready for pick up on arrival. Check in only took a few minutes. Thanks Bill.
Paul HI answered n/a to whether I'd recommend the pick-up location to a friend only because if I had answered this question on the day of pickup I would've said no. Looking back, I was still able to get my rental so, I suppose it worked out. When u-haul called me the day before my scheduled pickup to tell me I had to travel to a different location to get my rental they never told me the location was "by appointment only". The business owner was a jerk to me when I arrived by stating I was lucky that I wasn't 5 minutes later because I would've had to come back at the end of the day, despite the fact that the u-haul rep said I could pickup that morning. The way he acted told me my arrival bothered him. It took about 10 minutes to get past my initial anger after how I was treated when I arrived. No reason to treat a customer like that.
Kyle KThe location and service where I picked up the truck was outstanding!! The U-haul people and staff over the phone missed the boat entirely! They called and cancelled my reservations I made because they said, "he were closed and no trucks were available! " I visually saw two 20ft trucks and the owner is always open! They refused to listen! Two days later they called and said I had to pick it up 30 miles away! Again, I argued with them! Finally someone took the initiative to call the owner and wa la two trucks were sitting there! To much stress when you're on a time crunch to move a household!!
Katherine TGreat staff there perfect
Louis gexcellent service
Roberto VThe folks in Selma were great. I just wish the price per mile was less for local use.
Kristi CWhen we arrived (50 miles from home) the man was nice enough and the property was clean. But, I told him I wanted to add a secondary driver but he just kept processing the reservation. I again said about adding a second driver because I wouldn't be with the truck. He said, don't worry about it, it's insured. And, when we were done, he did not give me ANY paperwork showing the transaction. Then when I got in the truck to go, it started up okay but then the RPMs kept surging between 1000 and 4000. I let it sit and idle for a few minutes before driving. It still surged for about 10 miles. And yes, I turned off the tow/haul while the truck was empty.
Lori SI think they should have a size guide on the website to help better choose the right size trailer. We thought the 6x12 would be enough but we ended up needing bigger and it was about $200 or so more for the bigger size.
BRANDEN PGet some more auto transports available in Southern Oregon. Had to drive an hour out of my way to get one. Not 1 was available in grants pass.
KORY GFast, friendly,and funny. Just all around good guy,and good service.
PERRY PI had to drive 40 extra miles and when I called customer service they wanted me to leave the rental on the side of the road near their locked entrance. I was charged for the extra miles, not including the extra gas I had to buy. Horrible drop off experience.
TOINI MBought a disc lock there that didn't fit the truck
Justin CTruck used to haul hemp. Reeked of smell. Steering wheel caked with resin and sticky. Scrubed steering wheel couldn't get residue off. Had to live with the smell and sticky steering wheel for three days.
SANDRA HThis office was professional.
Julie TNo drop box for after hours Paid for and completed after hour drop Personnel/owner was on site for an hour but refused to accept key until 9:00
Elliott Nowner went out of his way to help us out we were late in getting to his location . He let us stay on his site over night . Very helpful next morning along with maintaince man .
terry pMy reservation was in grants pass for which I registered on line when I arrived they said my reservation had been chAnged to a location 25 miles away which caused me to have to drive a extra 100 miles. Uhaul promised me a $50 discount Which they have not given. I am pissed
Brice PFriendly service, treat customers exactly how you are right now.
Gene CThe tail light was out; they should have checked this, but otherwise everything was fine.
Robert LGreat service and very helpful.
Karin QBill and his staff were both very helpful and great to work with. They offered assistance which was greatly appreciated.
Karin QVery nice and helpful
mickey ftold me he wouldn't charge me for being late, but I explained to him two times it was Corvallis location that was late and I was not. I left at 11:30am my time wasn't updated in the computer. He didn't care. Nothing registered with this fellow. Had a "we will let this slide this time" attitude, I didn't appreciate.
david eNothing, I was in and out fast and my return was faster. The people who helped me was real helpful and professional.
Ronnel Bjust fine
Mark AThis guy was a train wreck. Was closed when he should have been open. He was very mad about us showing up at 9am when Uhaul told him we were coming at 5pm. Just not a friendly fella.
LAURIE HThe truck I received had a bulge on the inside of the front tire on the passenger side. I was not made aware of this when I picked up the truck. I noticed the bulge in the middle of 1200 mile journey, and was extremely scared that the tire might have a blow out, due to the hot weather. When I returned the truck I told the person about the bulge in the tire, and they told me that it was noted in the record. This made me very angry to hear that. I could have been in a severe accident, or been on the side of the road in 100 degree heat, waiting for a repair truck.
Michelle PVery friendly and helpful. Excellent experiences.
vicki hThe salesman was very rude and disrespectful to me and called me a baby and laughed at me when I asked him for a hard copy receipt and when I asked him to give me the starting mileage because the checklist text they sent me wasn’t available to verify the miles to calculate my charges due to him. He also told me to go to “hell”. I had to do all I could to keep my compulsore and calmness and not to over react. When I wanted to complain he told me to call Uhaul.com and when I asked him for his name he said NO. I definitely DO NOT RECOMMEND THIS UHAUL IN SELMA OREGON. Selma UHAUL Oregon it is called. The man lives on the property and has dogs if you come across this business. STOPdo not us. He also told me the final bill was $133.00 my bank amount taken was taken out was $140.70
Tamara S