Customer Reviews for Sell It Again Sam
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I typically go to an actual U-haul but this was much closer and figured I'll save on the miles........received the final receipt this morning and they charged me a $25 cleaning fee for literally sweeping out about 4 items! But they told me it was real dirty. Meanwhile I was subjected to ride in a marijuan smelling truck from the previous renter! And I've worked for U-haul before and you're supposed to clean after each rental and it's a discretion of what's really dirty and not! Meaning it wasn't subjective for a $25 charge but that money goes directly in their pocket. NEVER AGAIN!!IRENE T.
I think I was charged for the truck one day longer than i should have been charged.Ken M.
El cliente no dejó un comentario.DOMINIQUE G.
Great family business very customer friendly and accommodating. Will definitely be back.JON F.
El cliente no dejó un comentario.EVA S.
All services were class "A"EVERETT D.
El cliente no dejó un comentario.TIARA C.
El cliente no dejó un comentario.TOLAYA G.
Fast and courteous service. Couldn't have been better.DAVID T.
El cliente no dejó un comentario.JAMES R.
This guy was so ignorant and rude I wouldn't recommend this location to my worst enemy.ROBERT G.
They don't have an iota of integrity in that branch. Once they have your debit/credit card in their disposal, they charge all sorts of unreasonable charges to your card after dropping the truck. I already paid for $14 insurance during booking, additional $5 for safe trip fee was charged to my card. I bought gas in the truck before drop off, additional $15 for fuel charge was charged to my card again. The truck was super clean before drop off, $10 cleaning fee was charged to my card again. $1 environmental fee was charged to my card also. This branch is horrible. Nobody should go there for u-haul rental. I will never ever rent truck from that branch again.ABIODUN A.
El cliente no dejó un comentario.JACQUELINE B.
El cliente no dejó un comentario.JON F.
Not sure who the employee was at the store,but he has bad customer service. I would not recommend this location, 22137 Governors Highway, Richton Parks, IL.SARAH P.
El cliente no dejó un comentario.RICHARD I.
El cliente no dejó un comentario.Nichelle C.
El cliente no dejó un comentario.JANICE G.
El cliente no dejó un comentario.ADONA M.
You overcharged me on fuelJim C.
I was overcharged for a dolly there I never used and I was overcharged for the moving blankets that I never used and then I was overcharged for $23.98 for a fee that I don't even know what that was about. I will never use this location again. I demand a refund of $83.98. If I don't I do have a current lawyer that I will sue for. I did call and complain and he kept on repeating that he charged me for appliance Dolly which I did use. But other than that the other charges are fraudulent. I am demanding my money back by Monday morning otherwise I will sue with my lawyer.Richard U.
I love renting from the Sell it Again Sam location on governors highway! Wonderful experience!ADONA M.
El cliente no dejó un comentario.ADONA M.
El cliente no dejó un comentario.Cheryl S.
The back of the truck had spilled laundry detergent in it. I had to spend time mopping it all up before I could even load my stuff into the back.Megan D.
El cliente no dejó un comentario.Nacoleon H.
El cliente no dejó un comentario.LIAM D.
El cliente no dejó un comentario.Gabrielle M.
This location was wonderful. The hassle that lead to this place was ridiculous. If only it was closer to home!Melissa W.
As always the service was notched.EVERETT D.
My experience is always a seamless one when I go in to rent a Uhaul. Love the location in Richton Park!ADONA M.
I was secondary to the main business waited longer than I likedMICHAEL T.
El cliente no dejó un comentario.DANNY F.
El cliente no dejó un comentario.RENITA D.
Very helpful excellent customer serviceDANNY F.
El cliente no dejó un comentario.DONTE E.
El cliente no dejó un comentario.michelle M.
El cliente no dejó un comentario.MARRETTE E.
Very satisfiedBob T.
Overall those I encountered today minus one are very prejudiced might I dare to say racist.Deatra D.
The guy renting to me was rude. One of the off the wall comments he made to me was "I'm doing you a favor" and "you need to work on yourself". I barely said 15 words in total to him. I'm a Dr and have been practicing for 20 yrs with no complaints about my customer service so I know how to talk to people. I didn't tell him any of that though. I would have left if I hadn't given my word to help someone move. I won't rent from there again.William S.
I paid for a furniture dolly and received a utility dolly even after I explained that it was the wrong dolly to the service guy. He said it was a furniture dolly and I needed to learn how to use it. It was not the one pictured with four small wheels. Moving wide pieces of furniture was difficult with a utility dolly. I already requested a refund from the email address listed at the bottom of my confirmation pagePriscilla P.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Tricia E.
Customer service training for the staff and vehicles should be cleaned prior to next rental.Lynn R.
El cliente no dejó un comentario.Montrice G.
El cliente no dejó un comentario.Adona M.
He was really fair with everythingANGELA G.
We were very pleased with the services.Jesse G.
El cliente no dejó un comentario.Kenneth W.
Explain what the uhaul app is and be more accessible for challenges customers may face.Anwaar M.
Location for uhaul is unorganized. Needs to communicate steps for using the app better.Anwaar M.
El cliente no dejó un comentario.Brandi L.
El cliente no dejó un comentario.JOHN V.
Nothing. Service was greatTHOMAS H.
El cliente no dejó un comentario.THOMAS H.
Great ExperienceELLIOTT F.
El cliente no dejó un comentario.SYLVIA C.
El cliente no dejó un comentario.DANIEL S.
Everything was greatMichael B.
Well first of all I was supposed to pick truck up at Harvey Illinois. They called me and said I need to pick up at Richton park.. they told me I could pick truck up at 10:30 am. I drive 380 miles to get truck . At 10:45 I get to place to get truck they didn't open til 12 . So I had to sit in parking lot for over a hour to get the truck .. truck was fine , service from corporate was terrible .KELLY J.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.arron G.
El cliente no dejó un comentario.mary F.
Took 30 minutes to get approved by 24/7. Customer service chat would not answer with long phone ques for help. Brakes on the truck was terrible.JAKE E.
They were unprepared and poorly organized. It took me almost an hour to leave with my rented truck. The truck itself was in good condition and worked as desired. However, the pickup location used a backroom of the second hand store location. The backroom was in disarray and looked unprofessional for a Uhaul pickup. Customer service was lacking an associates did not appear to have system in place to handle renters in a timely manner. I would not pick up a Uhaul from this location again.Tyjuan H.
El cliente no dejó un comentario.TaNeequa T.
El cliente no dejó un comentario.Debra N.
El cliente no dejó un comentario.DENNIS A B.
Personnel was semi helpful. When I walked in it was quiet but I felt like I was in the wrong place. It got better though. Also I wish they would have shown me how to work some of the stuff on the truck.FRANCITA B.
El cliente no dejó un comentario.Brian C.
Provide a step to get into the truck! Disclose the $20 late return fee more openly Otherwise, fantastic service. Very economical gas usage.Sandra L.
Have the rental vehicle available at requested 10am pick up time. Gracias.Ethel L.
Great serviceMichael H.
El cliente no dejó un comentario.robert J.
El cliente no dejó un comentario.RITA B.
Customer service was great. I didn't have to wait a long period of time.Nichole J.
Al Radz never answers his phone when I called him. Thank God Victor showed up & helped me get this UHAUL. Then when I checked it in, Tammy was very helpful & is the best UHAUL employee I have encountered.victor W.
To have more Vans available any day of the weekAshley G.
The customer service was greatMargaret T.
The only thing that was somewhat troubling was water inside the trailer.Pamela M.
El cliente no dejó un comentario.Darlene M.
The store owner is a complete asshole he was accusing me of stealing the moving truck before I even received the moving truck.... He was very rude and racist against black people and I'm taking this situation to the news... and Rainbow PushRageda C.
Good jobjohn G.
El cliente no dejó un comentario.pantry rich T.
Very helpfuljohn G.
Being new to the area they made it feel warm and comfortable when returning the vehicleWilliam S.
Nothing at this time I was in and out. Great Service!Rosetta L.
El cliente no dejó un comentario.Dawn S.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Scotty C.
The App would not work properly. I returned the Van at 9P the next day and it was not logged back in until 5p the next day.William G.
El cliente no dejó un comentario.Lagarius H.
El cliente no dejó un comentario.Tory D.
Have better deals and have the trucks in stock.Tania F.