Friendly service, personable staff, knowledgeable and helpful
Jonathan C
Customer Reviews for We R Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe have wifi for customers who are trying to use the mobile app during off business hours? I did not have LTE signal in that area, so I was not able to use the mobile app
Jonell BThis haul location is the best. The staff is very accommodating and helpful. Would recommend this facility to my friends and family. Thank you
Derek BI always use this location They are the best!
Ryan NAll of your staff is very professional and understanding. I wouldn't take my business any where else. Thank you for all your help...
Derek BWe originally had our reservation for a different location. However upon trying to pickup the truck we were told it was at the “Airport” road UHaul. Not a big deal but ALL paperwork was for N 2nd East even our confirmation emails. Somewhere, someone needs to get your info straight!
David WFor work reasons i am very versed with Uhaul and i am consistently renting but usually in a different state. This Uhaul location has the best people! They are helpful, on top of everything and most of all they are kind in business which is hard to find nowadays. They are phenomenal to work with and i will be telling everyone to go here. Thank you!!
Esther RWhen I picked up my U-Haul I asked them about wrap and they suggested the green movers wraps, once I got everything unpacked multiple items such as one of our canvas print, and one of our rugs. They had a green residue from the movers wrap.
Hayden EN/A
Justin ZNot a thing.
Stephen BOur receipt not having a paper copy made it difficult to drop off the trailer because we had no idea what card was being charged. The employees were excellent a d friendly
Keyanna HI think it would be a good idea to include an ice scraper in the truck. I was stupid and didn't think to grab mine and I had to wait for the car to warm up and clear the windows. Not a big deal, but just a thought.
ZACHARY LRent from the same company I rented from and they will be totally happy
Ken FBest customer service and so very helpful!
Kris WI wish all your dealers were as nice and professional as this one
Rita KThe employees at this location did a great job. They were able to get me my truck quickly and they really know how to treat their customers fairly.
Stephen LPoor job even dropping off the truck and more dumb excuses due to the computer was shot down for the day before 5 pm
Felipe MLoved the girl that helped us. She is super cool and the reason we had such a good experience.
Kourtney BGinger snap was awesome!!
Jase RCarli was wonderful to work with!
BILL LI received a call from the area supervisor at least that's what he said he was accusing me of some falsehoods. I was also cheated out of my money.
Paul NExcellent service, professional AND friendly!!!! Equipment was in great shape and performedup to expectations. Only company and facility I will use!!!!!
JAMES MAlways friendly and courteous. I have physical limitations and the entire crew help with the hooking up and unhooking the equipment. Would recommend this facility to any and EVERYONE!!!!!
JAMES MGreat place to rent a trailer
Greg TTake better care of equipment.
ALAN CGreat staff. Used this place multiple times.
Colin HThe on line check in was not my style. Preferred to call on phone, but kept getting notices I was late when uhaul was already turned in several hours before.
frances hPick up took a little longer than expected however it was super easy and so was the drop off. Will use UHaul again if I need to move!
James UExcellent customer service! One of the best experiences with uHaul. Definitely would recommend it and use this location again.
Judy DVery happy with the service rendered. They were very accommodating. Will definitely rent from them again.
bryce wThank you 😊
Jack SA little more information about the process of returning? Maybe?
Nancy RThe left tail light was out on the trailer I used and I had to sign a paper indicating it was my truck that had a problem even though they used a tool and verified my truck’s electrical system was working. That would be my only complaint.
Matthew SPerson at the front desk was very friendly and welcoming. The only thing I think needs improvement would be that the equipment needed a snow scratcher. I had to call a friend with one.
SAVANNAH FGreat service, friendly down to earth staff. Super easy to check in and out. Thank you.
LIBBY AThey didn't give us our furniture dolly and then when we called and realized it, they said they would remove it from our bill and they did not. Also the auto transport was given to us with bald tires and when pointed out they said it would be okay.
Stephen HWonderful cs
Robert JOne of the tires on the trailer we rented was low; we didn't know until we loaded the car on the trailer.
Colton AThe employ's were wonderfull. And I had absoluty no problem and would definently recomend. The trailor was a little dirty but pulled nice.
David WThey charged me an extra $10 with no explanation The truck was clean the gas tank was full and there was no damage. There wasn’t any reason that I can see why they should’ve charged me any extra money.
Robin CExcellent customer service. Very professional
Geoffrey BVery friendly and helpful staff
KODY MEverything was great : )
Amy SService was fantastic. Owner and Manager were polite and helpful.
Peter CTruck drives horribly. Over 111K miles. Needs to be retired.
paul aNice staff. Easy to work with.
Kim TService was friendly and helpful.
Jay H