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Aleasea S.
Customer Reviews for Self Storage One White Marsh
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Always. There. When. We. Need. You. The. Staff At. Self. Storage. White. Marsh. Ryan. 7 Were. Very. Nice. Aksked. To. Use. The. Truck. For. One. More. Day. They. Said. Okay. Roger Steigleman.
Roger S.Ensure the location selected to pick the truck up doesn't change. While the location change was only a mile away, I chose the location closest to the POD facility.
Allen W.Nothing really. Maybe remind users to adjust mirrors prior to starting (I knew and forgot twice).
JEFFREY F.The tires were low in air the whole time
PATRICIA H.It isn't the location that was the problem. U-Haul was the problem. I was quoted a weekly packaged price, which we needed to extend for three weeks. Okay, fine I will continue to pay the packaged price. Wait, not so fast soldier, what they don't say, is the package price is a lie. For three weeks renting a nothing cargo van the total costs were well beyond double. I'm talking I could pay the mortgage on a 600k house, for three weeks rental. I will never rent from U-Haul again period, and would never recommend them. This particular facility is great, I would give them 5 stars, if I could give U-Haul less than one. I'd go as low as the option provided for U-Haul. Terrible experience.
JASON W.The salesman Mr Barry, greeted me with kindness, courtesy, excellent customer service skills.
Teresa W.Barry was great!
Tiarra E.No need. Everything was perfect. Great customer service. Will use again if needed.
James M.Customer Service people at this location were courteous, friends, and very understanding. The vehicle might need some maintenance that we have used as it sounds kind of old. Overall, I think it is a good place to pick off and drop off vehicles for rent.
Rukman G.I rented a $19.00 truck for one day and it cost me $225 with gas. Mileage prices are to high.
tab J.Struggled with the pick-up process. Website would not recognize my phone number and then was on hold for 15 minutes waiting to talk to someone to get through the process.
Renee M.Extremely friendly sales person
Margaretta B.Has tank reading was off by 1/8 tank and the truck smelled like a barn. This is not the first time I noticed this. Otherwise it was an OK experience
Lynn-Ann R.I had originally reserved a van at a different locations but it wasn't returned before I needed it and they were able to find me a van at the White Marsh location. Pickup was a breeze and the lady at the counter was nice and pleasant to deal with. Drop off was easy filling out a few thing online before leaving the key in a drop box. Would definitely use them again when I move in a few weeks.
MARIA P.When the customer pays for the dolley to be in the truck put the fucking dolley in the truck. don't offer it if you can't provide it. I was expecting one since i paid for it (and booked well in advance) and the truck was empty. And i couldn't remove that charge at the end- very annoying. scamming people out of more money
Christy B.My comment is the service was excellent. Both representatives were so kind . Thankyou
WILLIAM S.The woman inside was outstanding.. her customer service was amazing.. She definitely went way past her job with helping me as I was all outta whack the day I had to move.
Patrice J.Keep the gas tank full.
Hamid H.The reason I came to this location is ,,where I usually go to in the past was forcing customers to make appointments online. it is a very busy store and I was surprised to see that only one person was available for so many customers ..then as I walk towards the entrance..a sign on the door reads...NO WALK INs ONIINE RESEVE ONLY.. will never use that location again...no warning,,nothing ..I will go to another office..one that is better ran...a wasted day. ..
Marcos D.The woman that helped me was very nice m pleasant
Missy R.Employees were very attentive to my ever changing needs
geoffrey W.Great service
JOHN V.There was nothing i seen that needed improvement. But customer service rep name jennifer gave me excellent customer service she was very friendly and answered all the questions i needed answered Thank you you jennifer and please keep working hard your customer service skills are excellent
Gail H.Not a thing. Customer service person was awesome! Top quality location. If I have to describe that location ownership related to UHaul, TRUSTWORTHY
JOHN V.Extremely pleasant and quick in and out! Usually takes at least 15 minutes at other locations bit this was less than 5 minutes to pick up and 1-2 minutes to drop off. Young lady at the counter was very helpful and friendly. Truck was in nice condition and super clean. will definitely be back again.
Lindsey A.Very nice customer service representatives. I've used this location for their storage units before. I could have chosen a Uhaul place closer to my new home but, based on my past experience, it was worth going to this place again.
Jeremy F.The predicted amount should accurately reflect the actual payment not become double
OLIVER O.Every thing was very good. She was very pleasant.
CYNTHIA J.I rented a u-haul in Rosedale MD. The ladies that I rented the u-haul from could not have been nicer. I would definitely rent from them If I need another u-haul in their area.
Leslie B.The online rental, pick-up, and drop-off was easy.
Jenny T.The 2 women that helped me were Great! I did not have a reservation but they had the truck I wanted & went over everything with me & I was on my way within 5 mins. I would definitely recommend renting from this location!!!
Heather B.More lighting in the area.
Aaron R.Great job
Austin S.The young lady that assisted me throughout was nothing short of exceptional. She was friendly, knowledgeable and professional really cannot ask for more.
GREG T.I can't remember her name but the young lady who handled the rental gave exceptional customer service. A truck is a truck, but she was so friendly and knowledgeable I would recommend friends use this location just because of her. Great work young lady!!
Marilyn H.The best part of our experience was with the young lady who assisted us at the self storage facility. She was all smiles and a ray of sunshine. We greatly appreciate the excellent service!
Malgorzata B.Nothing to do with the location; the employee was very friendly. I had an issue with the passenger mirror and could not for the life of me adjust it.
Jordan D.Great Job
Troy S.Excellent service!
Kara S.This was very quick and easy. The vehicle was exceptionally clean!
Andrea B.Servicio al cliente de excelencia. It was a painless process ??
Denise M.Everything was great. Very good customer service.
DAVID U.The staff members were very friendly and accommodating. There was water and candy available which was refreshing given that I had just finished unloading a truck.
Derrell M.Great customer service experience!!! Thank you for all your help!!
Ashley P.I dropped the truck off after hours, but spoke with a representative on the phone who was very pleasant the following morning.
Daniel M.Great staff that are super helpful and make processes easy and efficient. Thank you very much!
jeanne C.