Customer Reviews for Self Serve Lumber
(U-Haul Neighborhood Dealer)

214 reviews

8872 E Lansing Rd   Durand, MI 48429

(989) 319-4333

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 10 am–3:30 pm

Services at this Location:

Contact Us

(989) 319-4333

8872 E Lansing Rd
Durand, MI 48429

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 10 am–3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

troy warner 
Rating:
2.0

Your truck was I used had lose steering very dangerous to drive especially for a novice

william hall 
Rating:
4.0

Didn’t have the appliance hand truck that was requested, move the move more difficult

Lynn Koltvedt 
Rating:
5.0

Customer did not leave a comment.

Mark Ugo 
Rating:
5.0

Customer did not leave a comment.

Kaylee Weiland 
Rating:
5.0

Customer did not leave a comment.

Randy Conrad 
Rating:
4.0

Truck was fine. I was surprised that I received an additional charge for mileage. Truck received less than gull on fuel. I returned it full figure that would’ve been a wash. Guess i was wrong. Your welcome for the extra 10 gallons of fuel. Will never use U- Haul again

George Sabin 
Rating:
5.0

Customer did not leave a comment.

James Svoboda 
Rating:
5.0

The heater didn't work. Heavy frost inside wind shield. The clerk was awesome. Friendly, knowledgeable.

Jennifer Bush 
Rating:
5.0

Customer did not leave a comment.

Seth Leker 
Rating:
3.0

Wasn't thrilled with having to order it online-would prefer to do it in store

Christopher Freier 
Rating:
5.0

Customer did not leave a comment.

John Bukovick 
Rating:
5.0

The driver's side headlight needs to be replaced. Thanks for the great service!

Kevin Gebhard 
Rating:
5.0

Awesome and very easy

Deborah Gontarek 
Rating:
3.0

Customer did not leave a comment.

Heather Sheridan 
Rating:
4.0

Customer did not leave a comment.

allen thompson 
Rating:
3.0

Wish you had cargo vans

Michelle Bowers 
Rating:
5.0

Customer did not leave a comment.

Natalie Solberg 
Rating:
5.0

Customer did not leave a comment.

Robert Learmont 
Rating:
4.0

Customer did not leave a comment.

Bruce Nielsen 
Rating:
5.0

great service, friendly staff

Joseph Erdt 
Rating:
1.0

Customer did not leave a comment.

Ryan Runyon 
Rating:
5.0

Customer did not leave a comment.

Dan Wenzlick 
Rating:
5.0

Customer did not leave a comment.

James Rice 
Rating:
5.0

Customer did not leave a comment.

Tad Greig 
Rating:
5.0

Customer did not leave a comment.

Rebekah Acord 
Rating:
5.0

Nothing needs changed

Hiram Ellsworth 
Rating:
4.0

Customer did not leave a comment.

Charles Garry 
Rating:
5.0

Customer did not leave a comment.

Jacob Walls 
Rating:
5.0

Service is the best

David Hall 
Rating:
4.0

Customer did not leave a comment.

Donna Baynai 
Rating:
5.0

Well all I needed was a trailer to haul a troybilt tiller, went by this place they had just the trailer I needed went in ask all about renting it, there great place to rent!

Robert Dafoe 
Rating:
5.0

Customer did not leave a comment.

Jason Ibel 
Rating:
5.0

Customer did not leave a comment.

Jason Ibel 
Rating:
5.0

friendly staff, great service.

Joseph Erdt 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Taylor 
Rating:
5.0

Drop-off was quick easy with receipt in hand

GLENNA RALEIGH 
Rating:
5.0

Customer did not leave a comment.

Dale Demankowski 
Rating:
5.0

I had good service, quick and polite

Dewayne Huggins 
Rating:
5.0

Customer did not leave a comment.

Richard Boyce 
Rating:
4.0

Truck cab smelled like smoke. The bag my packing blankets came in was open & I only received 5 blankets instead of 6.

Fay Tanner 
Rating:
5.0

Customer did not leave a comment.

BRUCE KELLEY 
Rating:
5.0

Customer did not leave a comment.

Bruce Kelley 
Rating:
5.0

Nothing

Deborah Gontarek 
Rating:
5.0

Trailer could use better basic maintenance.Great location though.

Riley Miller 
Rating:
5.0

Customer did not leave a comment.

SHELLY JOANN CONRAD 
Rating:
5.0

Customer did not leave a comment.

Nickole David 
Rating:
3.0

Customer did not leave a comment.

randy scripter 
Rating:
5.0

The man who rented us our uhaul truck was friendly very helpful and knowledgeable-he is Definitely Underpaid!👌

STEVEN R KRAATZ 
Rating:
5.0

Customer did not leave a comment.

Chris Bennett 
Rating:
5.0

Customer did not leave a comment.

Charlotte Draheim 
Rating:
3.0

Customer did not leave a comment.

Garry Wilhelm 
Rating:
5.0

Staff was very friendly.

Jason Ibel 
Rating:
5.0

Drop box location for the keys was incredibly difficult to find in the dark. Took 3 of us at least 5 minutes to find it.

Kristina Burr 
Rating:
5.0

Customer did not leave a comment.

Thomas VanRiper 
Rating:
5.0

Easy arraignment easy drop off. Friendly!

Tracey Okeefe 
Rating:
5.0

Customer did not leave a comment.

Jerry Gregoricka 
Rating:
5.0

Customer did not leave a comment.

dennis hahn 
Rating:
5.0

Great service.

Mark Chant 
Rating:
5.0

Customer did not leave a comment.

Bryan Thayer 
Rating:
4.0

Customer did not leave a comment.

Spring Downer 
Rating:
5.0

Customer did not leave a comment.

DONNY MILTON 
Rating:
5.0

Customer did not leave a comment.

Gayle Bachman 
Rating:
5.0

Customer did not leave a comment.

don carpenter 
Rating:
1.0

No help when it came hooking it up. Employee seemed annoyed to help

Craig Brock 
Rating:
5.0

Customer did not leave a comment.

robby mcdaniel 
Rating:
5.0

Very helpful and pleasant

Sheree Hoose 
Rating:
4.0

When I picked up the truck there was a crack in the windshield. When I did the initial check over I didn’t notice it because they put the huge advertisement across the windshield. I don’t know if they were trying to be deceptive, but it wasn’t mentioned. Then I had to call UHaul, wait 2 hours for them to call me back, so I could report it because I had already submitted my check list.

William Behnke 
Rating:
5.0

Customer did not leave a comment.

Lisa Payton 
Rating:
5.0

I chose “no” for the recommendation portion because although it was a positive experience as a stand alone location, the experience with UHaul, overall, was disappointing.

D Robert Whitman 
Rating:
5.0

Customer did not leave a comment.

Meir Man 
Rating:
5.0

Very quick and easy, helpful staff

darlene or Heath coppa or Swaenepoel 
Rating:
5.0

Customer did not leave a comment.

Mary Hargis 
Rating:
5.0

Customer did not leave a comment.

Jason Moore 
Rating:
5.0

Customer did not leave a comment.

Gordon Sterling 
Rating:
5.0

Customer did not leave a comment.

Gordon Sterling 
Rating:
4.0

Customer did not leave a comment.

Libby Tinkle 
Rating:
5.0

Customer did not leave a comment.

Bill Griffiths 
Rating:
4.0

Customer did not leave a comment.

Linda Palen 
Rating:
5.0

Customer did not leave a comment.

Ronald Wise 
Rating:
5.0

Customer did not leave a comment.

Roseann Smith 
Rating:
5.0

There was a leak in the passenger side in the loft Notified this location

Sharline Stewart 
Rating:
5.0

Just noting that there was damage to the truck, but that damage had been previously documented by UHaul. I also was able to easily use the online reporting mechanism to make note of the damage prior to leaving the store. The damage was minor and did not impact my move. We reserved online and pick up was a breeze.

Joshua Strickland 
Rating:
5.0

Customer did not leave a comment.

Ann Raiche 
Rating:
5.0

Great service, thank you

John Maxson 
Rating:
4.0

Customer did not leave a comment.

DENNIS ROBERT ZEMBRZUSKI 
Rating:
5.0

Customer did not leave a comment.

Tamara Parker 
Rating:
5.0

Super easy drop off, just backed it in, unhooked and confirmed with store employee I was good to go!

Cindy Porter 
Rating:
5.0

Super fast, easy & great experience! We will be back!

Todd Cooper 
Rating:
3.0

Clerk used the old "twist the chain" method to keep safety chains from dragging. I think some training may be in order.

Alan Ellsworth 
Rating:
5.0

Customer did not leave a comment.

William Brushaber 
Rating:
5.0

Great customer service

Alex Williams 
Rating:
5.0

Well the pickup place did an excellent job. The problem I have is with uhauls website. They say that their trailer can tow a ful size truck, but the trailer is not big enough. They need to correct that in their website. They did immediately refund me for that, but it took time to hook up the truck, and then unload it and take trailer back. Otherwise everything was smooth with the uhaul. I highly recommend them.

Dennis Hogsett 
Rating:
5.0

Customer did not leave a comment.

Kevin Davis 
Rating:
4.0

Customer did not leave a comment.

Peter Stoermer 
Rating:
5.0

It was great, I have no complaints!

dave maier 
Rating:
3.0

Customer did not leave a comment.

Pat McCarty 
Rating:
4.0

Customer did not leave a comment.

Timothy Singer 
Rating:
5.0

Customer did not leave a comment.

Patrick Rourke 
Rating:
5.0

I did find the mobile pickup a little frustrating. I had just rented a truck a month ago so my information should of been saved. Instead it took 20 mins and several phone calls at the last minute to get it done. I understand that your not renting bowling shoes. It timed out 3 times during also, which was aggravating . Very good concept just need to tweak the execution.

Bernadito Marcelo 
No reviews have been submitted for this location.

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