Customer Reviews for Self Serve Lumber Croswell
(U-Haul Neighborhood Dealer)

282 reviews

5220 Peck Rd   Croswell, MI 48422

(810) 679-2702

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3:30 pm

Services at this Location:

Contact Us

(810) 679-2702

5220 Peck Rd
Croswell, MI 48422

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric Spann 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
2.0

I dropped off the truck with the same amount of gas as when I picked it up and they charged me $53.50 for fuel service charge and gas.

Tim Eschenburg 
Rating:
5.0

Customer did not leave a comment.

Jeff Alexander 
Rating:
5.0

Customer did not leave a comment.

Scott Bailey 
Rating:
5.0

Customer did not leave a comment.

Louie Galasso 
Rating:
5.0

Customer did not leave a comment.

Louis Galasso 
Rating:
4.0

Customer did not leave a comment.

Brooks Solterman 
Rating:
5.0

Very polite and helpful. I would go back anytime in rent from them again.

Larry Harris 
Rating:
5.0

Customer did not leave a comment.

Peter Kanan 
Rating:
5.0

Customer did not leave a comment.

CHARLES CAMPUS 
Rating:
5.0

Customer did not leave a comment.

David Anthony 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA JAYNE SACHS 
Rating:
5.0

Make sure the truck is not full of mud and dirt!!!!

Nancy Tatti 
Rating:
5.0

Customer did not leave a comment.

Matthew Washe 
Rating:
5.0

Customer did not leave a comment.

Robert Dutton 
Rating:
4.0

Customer did not leave a comment.

Mark Hierlihy 
Rating:
5.0

Customer did not leave a comment.

Eva Anderson 
Rating:
4.0

Customer did not leave a comment.

Charles Solomon 
Rating:
5.0

i set up at craft fair and need the trailer, the man at croswell location was great, nothing negative about his service. my problem is the tires on the trailer, i paid $16 extra for insurance so if i had a flat being a couple tires being had very few treads. i got the insurance beacuse if i had a flat i would lose a lot of money.again nothing on the part of the dealer in croswell. on another note: A MONTH AGO WE RENTED A TRUCK AND A FLAT BED TO HAUL A BROKEN CAR FROM A DEALER IN MT PLESANT AND WHEN WE DROPPED IT OFF IN PORT HURON AT THE KRAFT LOCATION BEFORE HOURS WE WERE WARNED FROM A PERSON AT THE CAR DEALER THAT TO TAKE PICTURES THAT THE LADY AT THE KRAFT LOCATION IS A BITCH. WE WERE TOLD TAKE PICTURES OF EVERYTHING. WE WENT BACK AFTERWARDS TO MAKE SURE THAT ALL WAS OK, WE WERE GREATED WITH THE RUDIST PERSON AND WHEN SHE ASKED WHAT WE WANTED AND TOLD HER WE DROPPED OFF THE TRUCK AND CAR HAULER. SHE THEN STARTED YELLING AT US THAT WE WERE OVER MILES (we knew) AND SHE ACCESSED $25 CLEANING FEE FOR NOT CLEANING THE INSIDE OF THE BOX AND ALL THE MUD IN THE TRUCK. THE BOX WE DID NOT USE (BECAUSED WE ONLY HAULED OUR CAR) BUT THE DOOR WAS OPENED AND THERE WAS ONLY A 4"X5" PC OF PAPER ON THE FLOOR. THENI WENT INTO THE CAB AND OPENED THE DOOR TO FIND ALL THE MUD SHE WAS TALKING ABOUT AND SHE THEN SHOVE THE DOOR ON ME WHILE YELLING AND SCREAMIN GET OFF HER PROPERTY OR SHE WOULD CALL THE POLICE. MY WIFE GOT THE PICS AND THERE WAS A LITTLE GRAVEL ON THE DRIVERS FLOOR WHICH COULD HAVE COME FROM HER AS WE WERE NOT ON GRAVEL AND COULD OF BEEN SWEPT OUT IN 10 SECONDS. THIS IS HER LITTLE SCAM TO MAKE $25. SHE WAS THE RUDIST PERSON AND IF YOU DON'T BELIEV ME LOOK AT HER GOOGLE REVIEWS. NOT A GOOD IMAGE FOR UHAUL.

Nadine Maliniak 
Rating:
5.0

Great people...they mske it happen!!

Lanny Caverly 
Rating:
5.0

Customer did not leave a comment.

William Birta 
Rating:
5.0

Customer did not leave a comment.

Jason Peters 
Rating:
4.0

Customer did not leave a comment.

Wilson Burgess 
Rating:
5.0

Outstanding!

Linda Sindeldecker 
Rating:
5.0

Friendly people to work with. They were very courteous and tended to my needs in a timely matter. I appreciated the efficiency of how well they worked to get me on the road. Returning was simple and easy.

Carol Mastrogiovanni 
Rating:
5.0

awesome place to rent from.

Floyd Meade 
Rating:
5.0

Customer did not leave a comment.

Michael Kohler 
Rating:
5.0

Customer did not leave a comment.

Lorie Baker 
Rating:
5.0

Simple return instructions and a convenient location from our new home!

Jared Schultz 
Rating:
4.0

Customer did not leave a comment.

Winson Wang 
Rating:
4.0

Customer did not leave a comment.

Frank Kociemba 
Rating:
5.0

Customer did not leave a comment.

Joshua Guilliams 
Rating:
5.0

Great customer service!

Andrea Parsell Rumsey 
Rating:
4.0

Customer did not leave a comment.

Marrill Bennett 
Rating:
5.0

Customer did not leave a comment.

Charles Solomon 
Rating:
5.0

Not have Uhaul call and message me from Corporate offices about equipment not being returned that was return 4 hrs after I rented it.

Ed Hubble 
Rating:
3.0

Customer did not leave a comment.

Mary Klemp 
Rating:
5.0

Self Serve Lumber, the Croswell location are always friendly, helpful, and very professional. They get an A++.

Larry Westbrook 
Rating:
5.0

nothing very helpful

james Foster 
Rating:
5.0

Customer did not leave a comment.

Louie Galasso 
Rating:
5.0

Customer did not leave a comment.

Chris Smith 
Rating:
5.0

Customer did not leave a comment.

Marie Drozer 
Rating:
5.0

Customer did not leave a comment.

DENISE KORNIEWICZ 
Rating:
5.0

Customer did not leave a comment.

Steve Roddy 
Rating:
5.0

Customer did not leave a comment.

Charlie Lacolla 
Rating:
4.0

Customer did not leave a comment.

Eugene Robinson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SERWICKI 
Rating:
5.0

Everything was great

Edward Laeder 
Rating:
5.0

Great service and helpful

Nicholas Toma 
Rating:
1.0

Educate the employees of how to inspect a vehicle before they send them out to another family!

James DeRusha 
Rating:
5.0

Good experience

Thomas Sertich 
Rating:
5.0

Customer did not leave a comment.

Edward Laeder 
Rating:
5.0

Customer did not leave a comment.

Edward Laeder 
Rating:
5.0

Customer did not leave a comment.

Rob Hart 
Rating:
5.0

Customer did not leave a comment.

Don Macneil 
Rating:
5.0

Agent was very knowledgeable and professional.

Timothy McIntyre 
Rating:
3.0

The U-Haul that we rented was in horrible shape. Front left headlight was not working. Steering on the U-Haul was broke. When you sat in the U-Haul and drove it there were gas fumes. Truck should have never been rented out. Horrible experience.

William Williams 
Rating:
5.0

Customer did not leave a comment.

Steve Jaworski 
Rating:
5.0

you are fine . just keep up the good work .Excellant!

Kathleen Bensal 
Rating:
5.0

Customer did not leave a comment.

Karen Nieves 
Rating:
5.0

Great service all the way. Would not hesitant in using them again.

Sandra Zebrowski 
Rating:
5.0

Customer did not leave a comment.

Michael Magnuson 
Rating:
5.0

Customer did not leave a comment.

Troy Herbert 
Rating:
5.0

Friendly and beyond helpful

dave anderson 
Rating:
5.0

Excellent staff

Louie Galasso 
Rating:
5.0

Customer did not leave a comment.

Estelle Wood 
Rating:
5.0

Customer did not leave a comment.

Dennis King 
Rating:
5.0

There were 3 good tires on the auto transport and one that had pen and bald spots. Made me very nervous traveling out of state with this equipment

Carrie Cashion 
Rating:
5.0

Customer did not leave a comment.

Shawn Earl 
Rating:
5.0

Good people, good equipment like that 6 x 12 10 Maxwell trailer

JIm Newberry 
Rating:
5.0

They are the best! So friendly and very helpful! Thank you for the wonderful customer service!

Stephanie Gadzinski 
Rating:
5.0

Customer did not leave a comment.

Steve Jaworski 
Rating:
5.0

The employees were so helpful and courteous. If I ever need anything from Uhaul again it will definitely be from your Croswell location.

Keven Hale 
Rating:
5.0

Tom was very helpful. A pleasure to deal with.

Donald Vanbuskirk 
Rating:
5.0

Top tier customer service!

Robert Vinande 
Rating:
5.0

Keep doing what u do Tom at Croswell was awesome Top notch

Randy Birtles 
Rating:
5.0

Keep up the good service

David Vogtmann 
Rating:
5.0

Good Service

Hans Schuster 
Rating:
5.0

Customer did not leave a comment.

Daniel Marsh 
Rating:
5.0

Customer did not leave a comment.

Tony Candela 
Rating:
5.0

we started out reserving in port sanilac, the girl was helpful and we reserved a truck for the next day. we were to get a phone call within the hour for payment and never did, luckly the girl at the port sanilac location that reserved the truck gave us her phone number and we called her early evening and she gave us the supervisor of uhaul number, we call that number and no return from her til the next morning. she said that croswell had a smaller truck 15ft, we told her we wanted the 20ft we reserved. she said we would have reserve on line and we told her we don't do computer stuff and she said her 71 year old dad does. we again told her we were in our 60s and proudly don't do computers. she was rude. we then went to croswell and within 15 minutes we had the smaller truck. we had to take our trailer which was not convient. uhaul supervisor that was to call us cause us to be nervous and she was rude and no help. the girl in port sanilac and the guy in croswell both were polite and nice. the uhaul employee on the phone working from home was not helpful at all

dan Maliniak 
Rating:
5.0

Customer did not leave a comment.

Scott Kilberg 
Rating:
5.0

Customer did not leave a comment.

William Charles 
Rating:
5.0

Customer did not leave a comment.

Phoenix Manley 
Rating:
5.0

Customer did not leave a comment.

Dale Weidman 
Rating:
5.0

Customer did not leave a comment.

Ted Settimo 
Rating:
5.0

Customer did not leave a comment.

John Easter 
Rating:
5.0

Great manger.

Mark Bertram 
Rating:
5.0

Great customer service

Eric Kivel 
Rating:
4.0

Customer did not leave a comment.

Jason Schoenberg 
Rating:
5.0

Customer did not leave a comment.

Richard MacNall 
Rating:
5.0

The fellow came out and took the trailer off immediately. This location was very easy to work with. Got my return receipt same day.

KATHERINEANN GRANT 
Rating:
5.0

Customer did not leave a comment.

jerry Mcentee 
Rating:
1.0

Care about customer convenience, someone could've easily drove the truck we needed from Port Sanilac to Croswell for us to have it ready where we requested it to be, the Croswell the location at the time had more trucks outside than Port Sanilac. Definitely never using Uhaul again, and recommending any other option to everyone I know.

Marc Kubicki 
Rating:
5.0

Customer did not leave a comment.

william ryckman 
Rating:
5.0

Customer did not leave a comment.

Philip Hoffman 
Rating:
5.0

Customer did not leave a comment.

tom tata 
Rating:
4.0

Customer did not leave a comment.

EDGAR SCHLAPS 
Rating:
4.0

This location was friendly.

Michael Pelletier 
No reviews have been submitted for this location.

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