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Michelle D
Customer Reviews for Self Serve Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing really, very nice man running this location.
Clinton FNot charge them when the company’s vehicle dies. I did not receive a refund for the rental and ended up behind my moving schedule by 5 hours. What would have been a one trip turned into multiple back and forth across town up until 10pm when my move in time was supposed to me 2pm. Would not rent with this company again. Customer service was excellent and the person over the phone was great.
Gage LStaff was great, not anything they could do to fix the problem.
Trevor PI arrived late and the man was running behind as well. I ended up walking out an hour after my reservation time. He extended my deadline that still allowed me the same time with the truck. Regardless of him being busy and my being late he was still incredibly kind and respectful. I would recommend that location to a friend. Friendly and kind customer service goes a long ways!
Isabella CGeorge offers a great customer service experience! Will use again in the future
Leticia BThe associate was super helpful and friendly!
REBECCA WGreat customer service and super friendly!
Angela SGreat customer services, friendly and helpful.
Liem HCheck engine light on from the beginning, and something is doesn’t feel right with the CV axles
Charles SMake more urgency interms of the process to get through with the service, too much paperwork like why can’t it’s just simple, so much thing and time consumption like you gotta stand and wait for too long it roughly take a good 15 to 25 minutes dealing with each customer like am I buying a house 🏡?
denjah bIt was a perfectly smooth experience! I'll be using them again soon!
Joanne LAwesome experience.
michael dAwesome to deal with.
Darrin MDoesn't give you no paperwork and not the most friendly or polite.
Bryan CGreat location, knowledgeable staff, Definitely recommend
Tomeca GNot a thing. I really liked the attention that we received at this place The manager was very friendly and every detail was clearly explained so the whole process went very smooth!!! I have used UHaul many times in the past and I have to say that this was my best experience of all.
Mabel LNothing everything was great
Deserve OExcellent customer service! The gentleman that helped us today (3/4/23) was so helpful and friendly
Casey FOwner was great to work with.
David MEmployee was cheerful and engaging very helpful.
Thea MWe didn't receive the hand truck, the matteess protection we ordered (2) . The place we ordered from sent us to someone else, we get there hes late, soon as our card went thru they lost power so nothing was communicated not even a drop off time. Also never ever ever use uhauls trusted movers, what a joke. Easily 5500 busted. 2 60 in tvs destroyed, newer couch huge whole in it, 2 busted zippers on couch, freezer was new and looked like it had been man handled, antique dressers huge gouged marks, everything looks pushed on flooring despite paying and having uhaul blankets and bundgies, just A cluster F*** inexperienced and wearing flip flops, they also dont load boxes above 4 feet and then shoved couch and freezer so nothing could get behind. Just lazy men with no knowledge of packing. Save your $$
Nicola TWhen I ordered the truck and the dolly I saw the payment to be $150.00 dollars but I got charged way more money like $440.19 and now they are taking out more money $290.40 for what? This is not good business there for I am not going back to this business again ever.
Jonathan WUhaul facility was late opening at 9am. Truck discharged at 9.45am. The Dolly was not used but charged as used. The cable was never broken to indicate useage.
Catherine BThe guy at the front desk was rude and yelled at me for being on the phone, even though he ignored me the entire time and was rude to me before beginning our transaction. Even though i reserved the truck, I had to wait over 45 minutes while he attempted to clean it The truck was dirty inside without any gas. Horrible experience
CHIKAOBI RVery easy to
Lamanda aThe man that helped us was very professional, inspected the truck and sent us on our way. No improvement needed.
Ken CCharged an extra $50 that’s not on my receipt
Shahaddah BWhen we picked up the Uhaul we were told to “inspect it” ourselves. The truck had a nail in the tire. The guy told us to take it to Les Schwab and they would fix it for free. We did and they found a screw in the wall of the tire as well as a nail. Said they would have to replace it. We asked if it would still drive as we’re were under a time limit. They said yes. We took it to the shop and when we opened the back there was blood spit on the side of the interior wall by the door. Honestly it is completely unacceptable it was clear that no one had done an inspection on the vehicle.
Scott WThe gentleman that runs that location is a great guy and a fair businessman and I will utilize his location if I need U-Haul services in the future
Garret HThe manager was very helpful
Terry HI felt like the owner had an attitude with me when it was not warranted.
Natalie WI've done three personal moves in the last year, and interacted with six different U-Haul outlets to secure the three trucks that I ended up using. The two men I dealt with at Self Serve Garage were by far the most friendly and helpful. Their service was outstanding. They answered all my questions and gave clear explanations. The truck they reserved for me was there on the correct day, and my driver was able to get underway with it on time. Self Serve Garage is my new go-to outlet for renting a U-Haul in the Tacoma area. Thanks, gentlemen!
RODERICK GThe day I picked up the trailer, the employee did not send me the contract to my email, he did not specify the return date and location until I asked and I was told that I could drop off at any Uhaul location. I dropped off the next day, guess what, he called me a day later told me that I supposed to drop off at the same location. So I told them I have dropped off already and they took note, guess what, now they are trying to charge me for $90 for late return and wrong location. These guys are scammers, stay away from this location.
Thong LHad they not offered Uhaul, I may have never known this place existed! Excellent option for the do it yourself mechanics!
Sherice CNothing Friendly and very helpful Thanks again for always being there for all my moves.
Vicki RTruck we booked in advance, broke down after a block. My brother walked back to uhaul because it was only a block away. The U-Haul employee told him to take his personal vehicle " go throw some money in this gas can and throw $10 in mine while you're at it". We had no transportation or help while there since we flew in from Oklahoma. After we were able to get gas in it, it broke down about a mile out. After reporting it and waiting three hours someone finally showed up. They said "oh yea!, We figured the gas was drained from it because the gask tank was open but it looks like they drilled a hole in the gas tank, so we will just patch it and you can be on your way. With the amount of issues it already had there was no way we were going to drive it from Washington State to Oklahoma. We asked for a new truck and were told they didn't have anymore. So we asked that they check other locations. They found another one but tries to charge another $200 for it! The one make worker said he was going to credit my account for the money that was put in the first truck, and just drained out. It wasn't credited. UHaul corporate said they were going to speak to a few people and get back to us. That was about a week ago, still haven't heard from anyone. We lost a day of work due to the insanity they were pulling. We had to spend extra money to extend hotel stays, appointments and cancellations. It was the worst experience I have ever had. No one seems to be too bothered by it to do anything about it. I will never use Uhaul again, I will always give my honest experience with what we dealt with and went through. If I ever treated a customer the way we were treated, I would be sick with embarrassment and shame! No returned calls, no discounts, absolutely nothing. The fact that it out is even more behind and out hundreds of dollars because of how WE we're treated is far from "good customer service", No sympathy. In all honesty I don't really believe anyone really gave a shit! I sincerely hope nobody else has to deal with anything like this! It was and has been a complete nightmare. Maybe posting our experience, will get the right people aware of what happened. Good luck truck hunting!
kimberly SBe a bit more forthcoming with how the process works. He knows the business, but I don't.
Eric QEverything went so smooth
Kimberly KGeorge Moore was extremely helpful and kind. He helped me check in and answered all my questions. I would only rent from his location because he did such an outstanding job with my rental. I was nervous and he was very calming, considerate, and even though it was the late afternoon the day before Thanksgiving, he did not rush me at all. Thank you George Moore, you are a blessing and a wonderful man! George Moore is the best representative for U-Haul. He is a U-Haul SUPERSTAR!
Wendy JBetter lighting and signs would have kept me from overshooting the location. A map to convenient bus stops would be nice. Instructions for drop-off were short and sweet.
Geoffrey WNothing! Really great everything at this location.
Mark KGreat experience
JESSICCA LPicture of where keys were located was completely different from where you get the keys from. Returned Returned truck early and got charged a late fee, returned the truck with more gas than when I received it and got charged. Terrible location. Will not recommend.
Victoria Dthe check in and check out is a very lengthy process although I do understand why that is and the reasons for the process, it was still kind of a hassel. I do like the uhaul company overall. Thank you for your business
Connie MCustomer service was fantastic! Very welcoming, funny and informative. Made sure it easy for a stressful morning.
Tanya RI had reservations at a different location but my truck wasn't available for pickup. This location had great customer service.
Christina HThe u haul center overcharged me for 39 miles and over stated the gas in the truck. When confronted turned from nice guy to complete jerk. Got a picture? Prove it he said. Got a problem call u haul and good luck and get the •••• off my lot. I just got scammed for $50. I’ll continue being a u haul customer but will never go back to that location again and will photograph everything next time.
ROBERT CThank you so much!!
KIMBERLY MExcellent customer service. Thank you!
Xavier PGeorge made the experience great. He was fully prepared, answered any questions, knowledgeable about the equipment. He was personable, great customer service. I have used u haul multiple times and this was by far the best experience to date. Thank you George.
Rebecca B