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NEYLA B.
Customer Reviews for Security Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Charged for refueling when I filled the vehicle to the correct amount. The rep said he was refunding the charge, and never did. Now I can't get anyone to answer the phone to fix it. Poor experience.
Alicia B.Excellent service
ERASMO J.Mr Cliff is an awesome employee. He was very professional knowledgeable and went over board to make me see how much he likes his job. He deserves a raise and an award I will tell my friends about his service and this company
Yeyefini E.I had reserved a utility dolley for my appliances and this reservation was out in on 1-18.. when I arrived there were at least 10 people ahead of me with one representative. No appliance dolley to move down 34 stairs!!!!!
Rose M.Great service
BRETT S.Dolly was cracking in multiple places on plastic wheel fenders and were zipped tied together. Otherwise, it seemed fine other than cosmetics.
RENA L.Rental was made at a closer location to my home, but was moved to a location farther away, causing more mileage to be charged. The original location had the size truck requested with no reservations, so I feel cheated. Will not use Uhaul again.
Mark H.Taylor was the representative that helped me and my family. And she was awesome! I know anytime I need to use U-Haul again, I will definitely go to the same location! Thank you Taylor!!
Laura D.No issues, customer service was top notch.
Dion O.nothing
Kimberly E.Great equipment and service.
Fred J.I returned the truck at night around 300 Am and at that time there is not enough lighting in the area just appears spooky. The sales man at this location was Aws po me though.
steven H.Small place but it was nice they had it all set up for me when I got there it was easy to do this time
Amy B.Don't even drop a homeless person over here let alone a U-Haul.
LAWRENCE A.N/C
Vanessa F.Make sure someone is there so people aren't waiting 45 minutes when they have a schedule to be followed.
Kelsey L.the young lady and gentleman working Saturday morning were absolutely amazing! both were helpful, not only to myself, but the other 3 customers I witness them serve. Great team they made. I will be returning to this location although there are others because of the service I received. thanks!
Jeffrey W.Convenient drop-off location with helpful staff.
MARTY J.I ask the sals person if they had movers, to help.she said yes .the person she suggested was Rick Frazier moving. So I rented a 20 truck. Rick Frazier moving filled about 3 quarters of truck and unloaded it about 20 miles round trip. He charged me $675 for total of 3 hours. For the first half hour to 45 minutes he loaded boxes by himself. Then he had another guy show up. So I gave him $680 dollars and he owed me $5.00 change , well he took off and never gave me $5.00 back. So I called the Glendale st in Winston Salem nc. , Back . I found out he way over charged me for 3 hours. What a rip off. I don't know if the Glendale st U-Haul person is getting money from Rick Frazier. I am a senior citizen. I am on a limited income. I hope the Glendale st doesn't gives his name out to another person.
ALEX B.Super friendly, clean, organized, and helpful.
Daniel P.The parking lot is hard to navigate and overloaded with too many vehicles.
Sherman C.For the accuracy of the 24/7mobile smartphone reservation and drop off application, could/needs to be able to use cellular data when WiFi isn't working. Without this flexibility, there's no way to correctly complete the return process.
Michael D.Everything was quick and easy!
Allis L.Just one person working there, so took longer than it should have to pickup.
Michael C.Truck was dirty on the inside. Dog hair all over the floor and was infested with ants. Did not look like anything was sanitized before I got in.
Nicholas R.Honor your reservations and stop with the hidden and extra fees. No reason a $29.95 rental should have costed $120.
William M.U-Haul representative at this location was super helpful and a pleasure with whom to do business. Truck selection and supplies availability at this location were the best I have encountered. ¡Gracias!
Jacqueline W.FYI, on a Saturday you need to have two people to check people in.
DARLENE M.They didn't show interest in what they where doing never gave a smile
Amy B.The security storage area was not clear and we had a hard time finding it.
Aqil I.Nada
Lesley C.Cliff was very pleasant to work with
Patricia C.Pick up and drop off process was excellent!!!
Drew D.Close to my home & staff was very helpful
Jill V.Great customer service truck very clean and well maintained
Brett S.Thanks very good service
Maricela T.Can you fix a problem in your system I had purchased the insurance for a box truck not the box I'm doing the review for someone hit me and I called the 1-800 number I gave over the hit and run tag number and still I got fined can you fix my problem please
dyamus F.The clerk was professional, efficient and extremely helpful.
William N.Perform maintenance on 10' trucks! Two of three 10' trucks in the yard had Tire Pressure Warning Light ON One of those two also had Check Engine Light ON One had windshield cracks at eye level
Kalle K.Personnel were not helpful, reservation was canceled did not have the dolly we ordered, blankets dirty
Peter L.The young lady was very courteous and friendly. I Will rent from this location again.
Franklin K.Great service from friendly, helpful staff. I will use again!
Charles G.Person that helped was very nice and helpful.
Brian L.Dd
DAWN S. | Overall Experiencecustomer service is disastrous
Ricardo R. | Overall ExperienceNice enough. In kind of a rough neighborhood. Great Service at the counter and on the phone.
Privacy R. | First Impressions