Customer Reviews for Security Stor All
(Distribuidor de U-Haul del vecindario)

420 comentarios

4175 Government Blvd   Mobile, AL 36693

(251) 602-5857

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(251) 602-5857

4175 Government Blvd
Mobile, AL 36693

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing everything went smoothly and that made it very convenient for me. Very friendly staff with great prices!

Carole P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne B. 
Clasificación:
5.0

The fellow who checked me in was also friendly and professional. I was ready to go in less than 5 minutes. As I was having to wait for a ride, he stood outside and kept me company while I was waiting. Very much appreciated.

Alan H. 
Clasificación:
5.0

Have a nice day

ELADIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

Very nice people will use again

Travis H. 
Clasificación:
5.0

Nothing, Gary is the best.

Amanda G. 
Clasificación:
5.0

Thank you for making my transition convenient.

Kimberly R. 
Clasificación:
5.0

Always helpful staff. Always clean and neat. Never saw any signs of insects, rodents, etc Would recommend highly!!!!!!

LAURA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
1.0

My reservations were lost. I was charged more than quoted on my reservations and the equipment i needed to use to move was not available. Although the reservations were made in advance.

BRAYDEN C. 
Clasificación:
5.0

Very helpful, check in was easy and painless very nice staff

George W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

gina B. 
Clasificación:
5.0

Very helpful and nice

TIFFANY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Seth C. 
Clasificación:
5.0

The only issue we had was that it smelled like cigarettes and had to purchase an air freshener but otherwise the van was perfect for what we needed.

DAVID B. 
Clasificación:
5.0

Gracias

Maged F. 
Clasificación:
5.0

Awesome employee i got to deal with and meet! Fantastic service, great price! Keep up the good work! Could let customers keep furniture blankets though

Nancy H. 
Clasificación:
5.0

I had a great customer service.

Maged F. 
Clasificación:
4.0

El cliente no dejó un comentario.

McGowin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin D. 
Clasificación:
4.0

Sales rep was well manner and very knowledgeable. Inside of building was clean.

Derrick S. 
Clasificación:
5.0

The young man that helped us did a first class job!

Joseph G. 
Clasificación:
3.0

Only one person at shop, the computer did not work properly, I returned the truck early and had to wait for person to return from lunch, there was no sign posted for time. When he came back I was not given any choice on how to pay, nor was I given any amount of how much my bill was, nor a receipt. Bad way for any business to be run, especially one of ur size and reputation. If ur company is like this, I WILL NEVER USE U-HAUL AGAIN. Forest Douglas

Forest D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nan S. 
Clasificación:
2.0

I reserved a 15' truck recently and decided to use the 24/7 process to ensure the seamless checkout service that was encouraged with your online process. On pickup day, I arrived at the location at my scheduled time (9am) and opened the app to check-in. Needless to say, the app told me “Looks like a piece of equipment has not been assigned for this reservation.” and that I would have to check with the on-site operator. At this point there were 2 customers inside already and by the time they finished it was an hour after my pickup time (10am). I was very frustrated because I already hired 2 guys for 3 hours each at $20/hr each to help me move my furniture . Now I've just lost an hour and I had to pay each of these guys for a wasted hour. The part that was most disappointing was the inefficient computer system along with poor human communication between service desk and operators. There were at least 4-6 different transactions with person to person communication problems while I was sitting there. Just unbelievable. U-Haul must address this quickly in order to maintain a moderate reputation at the least. At this point, I will not use your services until drastic changes have been made. Lastly, the gentleman who was dealing with all of there problems said he was filling in for the regular person but I must say that none these issues were his fault. In fact, he was calm and trying his best to make light of the dreadful situation. My experience was indeed horrible and left a bad taste in my mouth unfortunately. Regrettably, JP

Juan P. 
Clasificación:
5.0

Having my valuables in a nice clean climate controlled facility was of utmost importance to me. I couldn't have asked for anything better. This facility should be the benchmark for others.

Terry S.  |  Overall Experience 
Clasificación:
5.0

Offer a variety of other vehicules for particular jobs.

ARLISS R. 
Clasificación:
4.0

Return after hours was difficult

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

Everything was good I just think it needs a outside unit it would be more better easy access

Leila R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gale B. 
Clasificación:
1.0

Over charged to the max

Charmaine F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP H. 
Clasificación:
5.0

HORRIBLE Customer service at time of move-out. I spoke with the facility Manager in person on Sat 8/28 regarding anticipated move-out as hurricane Ida was scheduled to make landfall that evening. I was told that I had a 5 day grace period to evacuate the unit. I call the facility AND the corporate customer service line on Mon 8/30. I was reassured by the site manager and by the corporate customer service agent of the 5 day grace period. When I went to evacuate the unit, I was told by the manager that he had been mistaken regarding the 5 days and that he couldn't move me out with a 'balance due'. I called the corporate customer service line again after leaving the facility. After being given the run-around and a bogus CORPORATE phone number, I was placed on hold for over an hour and finally hung up on. For future storage needs, I will DEFINITELY take my business elsewhere and encourage all of my family, friends, and colleagues to do the same. 

Shyoki M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydra B. 
Clasificación:
4.0

For the 2nd time in several months, your system accepted my reservation for a truck only to be called two days prior and told there is no truck available. I had to resort to a trailer

Thomas M. 
Clasificación:
4.0

Have dolly available.

NAOMI B. 
Clasificación:
3.0

I made a reservation several days in advance. I check my reservation about 30 Pryor to pick up. Got to pick up location at the schedule time. The could not find my reservation and then I got a call that my pick up locations had changed. This put me close to an hour behind schedule.

James L. 
Clasificación:
3.0

The promised equipment was not available when I picked up my reserved rental. I had to go to Lowes and purchase furniture equipment so I could complete my move. I also did not receive the $50 reimbursement for not having the promised equipment.

PAUL C. 
Clasificación:
4.0

Accept bank debit cards like you once did.

Reginald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  Overall Experience 
Clasificación:
5.0

Just a general comment on the trucks themselves. They are absolutely awful. No cruise control, no power locks, windows or anything. The noise inside the cabin while driving was atrocious. The truck felt like it had no power at all. It is insane that y'all charge so much for such a basic truck.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
4.0

Truck had wadded up paper napkins or Kleenex on the floor and smelled like cigarette smoke

ELEANOR S. 
Clasificación:
3.0

The truck I rented the transmission sounded like it didn't want to shift in gear

MARCUS A. 
Clasificación:
5.0

Very nice person was there very helpful and nice

CRYSTAL W. 
Clasificación:
5.0

You might put a QR code at the lock box that would take the user directly to the check-in site on your website. Otherwise was very pleased.

Kelvin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL M. 
Clasificación:
5.0

Wonderful experience would definitely use storage again.

Fannie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Great customer service!!

PAUL N. 
Clasificación:
5.0

Very friendly staff

BRANDON H. 
Clasificación:
5.0

Good experience. I don't see much that could be improved.

Kirk S. 
Clasificación:
5.0

Great storage place

NED B.  |  Overall Experience 
Clasificación:
2.0

Person I turned vehicle into was very rude. Also charged $2.12 for fuel and we made sure fuel level was correct. Only found out when I received the email with the charge.

SHARON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

TARIQ H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
3.0

Probably, but I do not recommend the 24/7 and the trucks gas meter was was less than a half tank

Sharron B. 
Clasificación:
5.0

Staff was always friendly and helpful. Would highly recommend!

Rebecca B.  |  Overall Experience 
Clasificación:
5.0

kim was awesome!

LESLIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANKA V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany W. 
Clasificación:
5.0

I have used this location in the past, and will in the future. IMPROVEMENT: Stay open later in the day. Gracias.

Laura F. 
Clasificación:
5.0

Clerk was very professional and nice, enjoyed the whole experience.

Judge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TErri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine T.  |  Overall Experience 
Clasificación:
3.0

The van was not clean when I picked it up. Which did not interfere with my need. I did blow the van out with a blower before returning it. It was a very easy to handle vehicle. Easy pick up and return location.

ANITA H. 
Clasificación:
5.0

It was early and she was just checking everything in and I needed the truck asap so I took it as is.But the overall experience was great.It was early Monday morning.

Linda K. 
Clasificación:
5.0

I prefer the 4175 Government Blvd location as the equipment always seems to be cleaner and in better repair.

Debra S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristin S. 
Clasificación:
5.0

The online pickup was terrible and took an excessive amount of time. I was automatically set up for insurance which after reading what it covered I did not want it. When I went to enter fuel and mileage I was kicked out completely and prompted to start all over again. I just took a photo of the readings on the dashboard. Renee was excellent and very helpful in the ordering of the truck. The online portal was not.

Elizabeth A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amelia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john L. 
Clasificación:
5.0

Easy return. Did it all on the App and dropped off keys.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S. 
Clasificación:
5.0

Yes I did and a friend rented it Friday

Joey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shatay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN H. 
Clasificación:
5.0

Great service tks very much Jim Hartley

Jim H. 
Clasificación:
1.0

The receptionist was very rude an unprofessional. She was talking to me like I didn't have any common sense.

cedcreon W. 
Clasificación:
3.0

There a huge gash in right rear tire that made the truck drive rough. Also, the air was not functioning well it would go from cool to blowing hot air. I had to keep turning it off and on

Ruth H. 
Clasificación:
5.0

Awesome help!

KELLY T. 
Clasificación:
3.0

If you are given a reservation confirmation with location, the vehicle should be there. I should not have had to drive across town to pick up without compensation!

Mary Y. 
Clasificación:
3.0

Truck smelled like smoke but other than that was fine. Employee should be wearing a mask.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
3.0

Check in was quick and efficient.

Matthew Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Had an easy transition. All questions were answered in a professional manner. Will refer other to your establishment.

Rosie N. | Reservación
Clasificación:
5.0

Clean facility. Very accommodating

Landon C. | Reservación
Clasificación:
5.0

Tracy was very helpful when renting the climate controlled space. The area was clean and cool. I specifically like the fact that security cameras are used and that access is limited to 7 AM to 7 PM.

JOHN C. | Reservación
Clasificación:
4.0

I placed my reservation online for a storage unit with same day move in, they had exactly what I needed at a reasonable price. Great customer service, would reccomend them for all your storage needs.

Michelle R. | Reservación
Clasificación:
5.0

Excellent customer service by Jordan!

Lisa B. | Reservación
Clasificación:
5.0

Excellent customer service

Darnisha A. | Reservación
Clasificación:
5.0

I'm satisfied

CHARLES N.  |  Overall Experience 
Clasificación:
5.0

I have used this facility on and off for years! Love the climate controlled environment.

MICHELLE v.  |  Overall Experience 
Clasificación:
5.0

The facility is clean and orderly. Entry is easy and accessible.

Robert S. | Reservación
Clasificación:
5.0

The atmosphere and the people are so friendly & nice especially Mr.Chuck and the lady ( sorry I forgot her name) but she handle everything for us, when Mr.Chuck was out of the office. Thank you !!!

LECONYA J.  |  Overall Experience 
Clasificación:
5.0

Never had a problem in the 9 years I used them and all staff were helpful and pleasant.

REBECCA B.  |  Overall Experience 
Clasificación:
5.0

Solid experience, easy to work with.all staff easy to work with

CHARLES M.  |  Overall Experience 
Clasificación:
4.0

The agent at the check in was very helpful. However, the discounted special that I applied for was misleading and I was disappointed by that.

Kim N. | Reservación
Clasificación:
2.0

Decided not to rent because agent says they don`t honor online guidelines or deposits! Not happy!!!

Privacy R.  |  First Impressions 
Clasificación:
4.0

very friendly, good folks to deal with

Privacy R.  |  First Impressions 
Clasificación:
5.0

Attendant was very nice and helpful.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Chuck was prompt courteous and flexible. Above all else he was very friendly!! I would definitely do business with him again.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Friendly customer service. Secure location.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Quick and easy process. Super friendly staff. Thank you Chuck! He evn offered his personal cell in case I had any problems. Definitely will use again !

Privacy R.  |  First Impressions 
Clasificación:
3.0

Large clean storage unit, perfect for my needs, hours are clearly posted. Don`t like that they dont send out monthly invoices/payment reminders but like everything else about the facility.

Privacy R.  |  First Impressions 
Clasificación:
2.0

You only access storage unit when the office is open

Privacy R.  |  First Impressions 
Clasificación:
2.0

The staff needed a better working knowledge of the method of reserving a unit via the internet. Clearly the worker did not understand how to access and hold a reservation via this method.

Privacy R.  |  First Impressions 
Clasificación:
4.0

This is a very nice facility. It`s very clean, well lit, and had a freindly customer assistant.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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