Customer Reviews for Security Stor All
(U-Haul Neighborhood Dealer)

Rating:

5.0

NA

Rating:

4.0

Previous user left mattress cardboard boxes in trailer. I used them to protect glass table tops!

Rating:

5.0

The person whom took care of us was very polite and professional he also was very patient with us

Rating:

5.0

The associate was very friendly and professional

Rating:

5.0

Customer service was excellent. Thank you!

Rating:

5.0

Great experience and very convenient location

Rating:

5.0

The associate was very helpful in explaining all the necessary details and very professional

Rating:

5.0

My experience with U-Haul was nothing short of amazing! I genuinely enjoyed the ease of the Mobile pickup option. Hassle free! 1000000/10 ! Will definitely be returning

Rating:

5.0

Vehicle was ready at our time and was a value

Rating:

4.0

Staff was helpful, courteous and on top of it.

Rating:

3.0

Software was inefficient and difficult. This was compounded by a weak signal that isn't U-Haul's fault, but the lack of alternatives when the software wasn't performing made checking the truck in a hassle.

Rating:

5.0

Immediate service upon return. Friendly staff and a safe location!!

Rating:

3.0

The girl who was accepting our uhaul started to talk about how we wanted to pay and I had to show her the receipt and how we already paid in full at the pickup location. Then the said the computer reset and she could see that. If the system could just be updated faster maybe?

Rating:

5.0

none

Rating:

2.0

Rats and mice got into my unit. They ruined alot of clothing. I had 2 units i moved out of one on the 5th and the second one on the 11th of this month and i just got a notice i needed to pay rent. The dead rats and mice we encounters were left in the wall way for days.

Rating:

5.0

Great service and staff.

Rating:

2.0

It was very upsetting that the tenants where not made aware of the rodent infestation when it happened to be able to make needed arrangements for their belongings. I was not notified until I came to rent a U-Haul and move out. There was damage to a mounted deer head, handmade dream catcher, and not to mention everything from cloth furniture to clothes and other items had to be cleaned which endured a cost because of rodent feces and urine. The only solution we were given was be reimbursed 1 month's rental fees. You can be assured that did not cover the cost of the loss of the mounted deer head much less the cost to clean and wash all the furniture, clothes and etc. I was very disappointed at the handling of a situation that another tenant created, but we had to pay the price for.

Rating:

5.0

I can't remember the name of the lovely man at the desk, but he was fantastic! Excellent customer service.

Rating:

4.0

Dispatcher as best as I can call service attendant was helpful and made my experience easier

Rating:

5.0

Nothing very professional and knowledgeable

Rating:

5.0

I've used Security Stor-All on 2 different occasions and wouldn't trust another facility. Good security, clean, inside units and staff on-site.

Rating:

5.0

Great customer service, reliable representative made sure I had all the equipment I needed.

Rating:

5.0

Security Stor-All was safe and convenient.The staff was always helpful and available.I highly recommend this facility.

Rating:

5.0

Overall very satisfied with the rental and return process. Friendly staff made it quite easy to navigate the size truck, availability and blanket count needed. We will be back when a need arises. Kind Regards, Mrs. Parks

Rating:

5.0

I will ALWAYS select this location. The gentleman who waited on me was Thea best. Most of all down to earth.

Rating:

5.0

The man who checked me in was very sweet. I enjoyed talking to him. The service I ordered from the uhaul site never showed to unload my truck and I had to do it myself. And the check in gentleman was very nice and understood.

Rating:

5.0

The customer service was GREAT!

Rating:

5.0

Your employee was amazing! Kind, considerate, helpful...definitely made the experience memorable. We will definitely rent from this facility in the future.

Rating:

5.0

No issues . Good experience

Rating:

5.0

Perfect rental

Rating:

5.0

Keep it up

Rating:

5.0

Rented a truck from this facility more than once. Different employees but always great customer service(which is rare these days). I do not have any suggestions because this is my preferred facility to use.🙂

Rating:

1.0

Two thumbs down, nothing but lazy thugs at that location, with the exception of maybe a couple of the young ones who are probably only there, momentarily, I'm sure they've got bright futures ahead of them!

Rating:

5.0

Nothing everything went smoothly and that made it very convenient for me. Very friendly staff with great prices!

Rating:

5.0

The fellow who checked me in was also friendly and professional. I was ready to go in less than 5 minutes. As I was having to wait for a ride, he stood outside and kept me company while I was waiting. Very much appreciated.

Rating:

5.0

Have a nice day

Rating:

5.0

Very nice people will use again

Rating:

5.0

Nothing, Gary is the best.

Rating:

5.0

Thank you for making my transition convenient.

Rating:

5.0

Always helpful staff. Always clean and neat. Never saw any signs of insects, rodents, etc Would recommend highly!!!!!!

Rating:

1.0

My reservations were lost. I was charged more than quoted on my reservations and the equipment i needed to use to move was not available. Although the reservations were made in advance.

Rating:

5.0

Very helpful, check in was easy and painless very nice staff

Rating:

5.0

Very helpful and nice

Rating:

5.0

The only issue we had was that it smelled like cigarettes and had to purchase an air freshener but otherwise the van was perfect for what we needed.

Rating:

5.0

Thank you

Rating:

5.0

Awesome employee i got to deal with and meet! Fantastic service, great price! Keep up the good work! Could let customers keep furniture blankets though😁

Rating:

5.0

I had a great customer service.

Rating:

4.0

Sales rep was well manner and very knowledgeable. Inside of building was clean.

Rating:

5.0

The young man that helped us did a first class job!

Rating:

3.0

Only one person at shop, the computer did not work properly, I returned the truck early and had to wait for person to return from lunch, there was no sign posted for time. When he came back I was not given any choice on how to pay, nor was I given any amount of how much my bill was, nor a receipt. Bad way for any business to be run, especially one of ur size and reputation. If ur company is like this, I WILL NEVER USE U-HAUL AGAIN. Forest Douglas

Rating:

2.0

I reserved a 15' truck recently and decided to use the 24/7 process to ensure the seamless checkout service that was encouraged with your online process. On pickup day, I arrived at the location at my scheduled time (9am) and opened the app to check-in. Needless to say, the app told me “Looks like a piece of equipment has not been assigned for this reservation.” and that I would have to check with the on-site operator. At this point there were 2 customers inside already and by the time they finished it was an hour after my pickup time (10am). I was very frustrated because I already hired 2 guys for 3 hours each at $20/hr each to help me move my furniture . Now I've just lost an hour and I had to pay each of these guys for a wasted hour. The part that was most disappointing was the inefficient computer system along with poor human communication between service desk and operators. There were at least 4-6 different transactions with person to person communication problems while I was sitting there. Just unbelievable. U-Haul must address this quickly in order to maintain a moderate reputation at the least. At this point, I will not use your services until drastic changes have been made. Lastly, the gentleman who was dealing with all of there problems said he was filling in for the regular person but I must say that none these issues were his fault. In fact, he was calm and trying his best to make light of the dreadful situation. My experience was indeed horrible and left a bad taste in my mouth unfortunately. Regrettably, JP

Rating:

5.0

Having my valuables in a nice clean climate controlled facility was of utmost importance to me. I couldn't have asked for anything better. This facility should be the benchmark for others.

Rating:

5.0

Offer a variety of other vehicules for particular jobs.

Rating:

4.0

Return after hours was difficult

Rating:

5.0

Everything was good I just think it needs a outside unit it would be more better easy access

Rating:

1.0

Over charged to the max

Rating:

5.0

HORRIBLE Customer service at time of move-out. I spoke with the facility Manager in person on Sat 8/28 regarding anticipated move-out as hurricane Ida was scheduled to make landfall that evening. I was told that I had a 5 day grace period to evacuate the unit. I call the facility AND the corporate customer service line on Mon 8/30. I was reassured by the site manager and by the corporate customer service agent of the 5 day grace period. When I went to evacuate the unit, I was told by the manager that he had been mistaken regarding the 5 days and that he couldn't move me out with a 'balance due'. I called the corporate customer service line again after leaving the facility. After being given the run-around and a bogus CORPORATE phone number, I was placed on hold for over an hour and finally hung up on. For future storage needs, I will DEFINITELY take my business elsewhere and encourage all of my family, friends, and colleagues to do the same. 😞

Rating:

4.0

For the 2nd time in several months, your system accepted my reservation for a truck only to be called two days prior and told there is no truck available. I had to resort to a trailer

Rating:

4.0

Have dolly available.

Rating:

3.0

I made a reservation several days in advance. I check my reservation about 30 Pryor to pick up. Got to pick up location at the schedule time. The could not find my reservation and then I got a call that my pick up locations had changed. This put me close to an hour behind schedule.

Rating:

3.0

The promised equipment was not available when I picked up my reserved rental. I had to go to Lowes and purchase furniture equipment so I could complete my move. I also did not receive the $50 reimbursement for not having the promised equipment.

Rating:

4.0

Accept bank debit cards like you once did.

Rating:

5.0

Just a general comment on the trucks themselves. They are absolutely awful. No cruise control, no power locks, windows or anything. The noise inside the cabin while driving was atrocious. The truck felt like it had no power at all. It is insane that y'all charge so much for such a basic truck.

Rating:

4.0

Truck had wadded up paper napkins or Kleenex on the floor and smelled like cigarette smoke

Rating:

3.0

The truck I rented the transmission sounded like it didn't want to shift in gear

Rating:

5.0

Very nice person was there very helpful and nice

Rating:

5.0

Wonderful experience would definitely use storage again.

Rating:

5.0

Great storage place

Rating:

5.0

Staff was always friendly and helpful. Would highly recommend!

Rating:

5.0

Had an easy transition. All questions were answered in a professional manner. Will refer other to your establishment.

Rating:

5.0

Clean facility. Very accommodating

Rating:

5.0

Tracy was very helpful when renting the climate controlled space. The area was clean and cool. I specifically like the fact that security cameras are used and that access is limited to 7 AM to 7 PM.

Rating:

4.0

I placed my reservation online for a storage unit with same day move in, they had exactly what I needed at a reasonable price. Great customer service, would reccomend them for all your storage needs.

Rating:

5.0

Excellent customer service by Jordan!

Rating:

5.0

Excellent customer service

Rating:

5.0

I'm satisfied

Rating:

5.0

I have used this facility on and off for years! Love the climate controlled environment.

Rating:

5.0

The facility is clean and orderly. Entry is easy and accessible.

Rating:

5.0

The atmosphere and the people are so friendly & nice especially Mr.Chuck and the lady ( sorry I forgot her name) but she handle everything for us, when Mr.Chuck was out of the office. Thank you !!!

Rating:

5.0

Never had a problem in the 9 years I used them and all staff were helpful and pleasant.

Rating:

5.0

Solid experience, easy to work with.all staff easy to work with

Rating:

4.0

The agent at the check in was very helpful. However, the discounted special that I applied for was misleading and I was disappointed by that.

Rating:

2.0

Decided not to rent because agent says they don`t honor online guidelines or deposits! Not happy!!!

Rating:

4.0

very friendly, good folks to deal with

Rating:

5.0

Attendant was very nice and helpful.

Rating:

5.0

Chuck was prompt courteous and flexible. Above all else he was very friendly!! I would definitely do business with him again.

Rating:

5.0

Friendly customer service. Secure location.

Rating:

5.0

Quick and easy process. Super friendly staff. Thank you Chuck! He evn offered his personal cell in case I had any problems. Definitely will use again !

Rating:

3.0

Large clean storage unit, perfect for my needs, hours are clearly posted. Don`t like that they dont send out monthly invoices/payment reminders but like everything else about the facility.

Rating:

2.0

You only access storage unit when the office is open

Rating:

2.0

The staff needed a better working knowledge of the method of reserving a unit via the internet. Clearly the worker did not understand how to access and hold a reservation via this method.