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Karen F
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an online pickup. It did not go smoothly. Took at least 20 minutes to get signed in and get access to the lockbox for keys. The app kept asking to retake the photo of the license. We did it about 4x and had to chat with someone. I asked someone to call me, but no one did. It finally got approved.
Steve SGreat customer service, seamless transaction.
Christopher MExcellent customer service
Daniel BThe staff at the counter were very helpful and friendly (on 11/24). I had mistakenly reserved the uhaul for the wrong time but they were able to help me get that figured out really quickly. I would definitely rent from you again.
Jennifer KExcellent customer service. Have used them during the past five years as my storage location as well. Equipment was well-maintained as promised. Easy, no wait check in process (although the U-Haul Share 24/7 system did not work). Check out was just as easy. Highly recommend.
Marcelo PPatrick was extra helpful and friendly. Please give him a well deserved pay rise or something
dencia CPatrick helped us and he was extremely polite, courteous, and knowledgeable. The check in and return process was streamless due to his efficiency. Place is always clean.
Trinh DThe online check-in was a plus and saved alot of time. I just walked in signed the contract and drove off. The drop-off instructions were also easy to follow.
Bryan WTruck smelled like tobacco. They should not allow people to smoke in trucks.
DERRICK IMy man at the front desk was awesome. Friendly, personable, professional and made the whole thing simple as can be.
Matt WPerhaps could use a vacuum. smelled good and was really clean overall.
Emily GPut a sign on the door when the representative is on the property and not able to answer the door. The large sign telling what number to call was not out when I first arrived. I did not have my phone and I was in a bit of a panic so I drove back home to get my phone. There were no lights on in the office and no other sign of anybody being around.
Tracey WI frequently use the cargo van and I am very satisfied with the service of this location, the person who works at the front desk is very friendly and professional. Whenever I make a reservation there, I feel sure that I will have my vehicle on the exact day and time
winston rApp did not work at this location.
WILLIAM MNo improvements needed, it was excellent customer service across the board.
David MThe man, who appeared to be the manager, who checked us in was not friendly and seemed annoyed that I I couldn’t navigate the online checkin. He was not rude, just curt. Upon our return, a different man checked us out and he was very cheerful and friendly. Bottom line, a smile and being nice is free and makes a huge difference in how a company and service is perceived.
Anne HThis is one of the best locations to rent a cargo van, but this time I can't give 5 stars because even though it didn't have garbage inside when I received it, the rubber mat was very dirty and that made my equipment dirty. too, and that made me waste time cleaning up before installing.
winston rSelf checkout took 45 min. Way too long. Had to call, so some instruction on setting location would be great. I was overcharged but it was taken care if quickly so thank you!
Patricia CAl menos rento dos veces por mes y estoy muy satisfecho con el servicio de esta location, por eso prefiero ir ahí y rentar mi cargo van. Son muy amables y eficientes y todo está listo y limpio a la hora reservada.
winston rPatrick is amazing!
RAQUEL PCommunications, person said to have it back at one time but I was told to have it back later. Seem that he was more interested in having it back sooner. Just clear communication, besides that I had a great experience and will use again. Little pricey on the mileage.
JIMMY SSecurity Storage is a great place to store your belongings. The Staff was friendly and ready at hand. So glad I chose. . them.
Gary CThe place is lean and the person who helped us picking up the van are very professional and helpful.
Xinggui Lthe U-Haul Reservation system was a little sluggish and also not reading my license from my phone. Other than that things went well.
James GNothing
brenda sFriendly service and very helpful staff.
Joshua HVan smelled strongly of cigarette smoke.
Nicholas WGreat Customer Service. Truck road well comfortable
Richard CNothing. The staff was terrific and very professional!!
Robert GThe team members that helped check us in during pickup and checked us out when we returned the truck were well trained and made renting at this location very easy. Would definitely rent from this location again!
Robert SThis “bag of bolts” truck needed to be retired long ago. Over 100k miles with all the paint peeling off the sides. Steering wheel leather decayed to crumbling crap. Just a horrible rental ever. Good thing it was a local move.
Nicholas NN/A
john wI didn’t notice improvement needed from my observation.
NATHAN wStill the best way to move
Martin ZEach time I rent a U-Haul I am pleased with the service I get from this location.
Christina CCaleb was a great help.
Jlesa CThe excellent employee who helped me was friendly, efficient, and professional. Truck was clean and ready to go. Great U-Haul experience
Andrew KPlease check this truck's alignment. The truck was clean and awesome as usual. I had an f350 and used to haul horses. This truck had same the alignment "float" feeling which made it feel a touch sketchy at times though. My hauler f350 did this same thing. It turned out to be an alignment issue. Just wanted to give you the heads up on that for safety reasons. Other than that, your truck was awesome, comfortable and convenient as always. Thank you!
Stacey SMake sure the windshield wiper fluid is filled.
Melinda SVery considerate person at the Self Storage desk.
Heather AFaced issue at different location as self service lock is pathetic, unlock didnt work lost lot of time
Ashok BNo complaints. Great vehicle and smooth process.
Jeffrey TRental was fine. Thank you very much.
Shawn BFast friendly service since the App didn't work correctly for check in.
Jacob VThe truck overheated when I got to the end of my only 80 mile trip. Made the entire experience very stressful and we barely got the truck to the return facility. Highly disappointed
Matt PYou charged me gas charge even though I filled the tank.
saleh aOverall this was a horrible experience. I ordered a 26 foot truck about a week ahead of time at a specific location (location A). I contacted them about three or four days before the rental to confirm the size truck and the date. I was assured that it would be there. I even relayed my concern of reviews stating that reserved vehicles were not at the reserved location and people had to drive far distances while trying to stay on time for moving. My app showed me a different location (location B), so I drove there and found out that my truck was not there. Opened up the online, and that said location A. Drove to A and was unable to do the mobile check-in. Double checked the reservation, and they had change the time to 1 PM. My original reservation was for 8 AM. Tried calling and was on hold for over 10 minutes. During that time I was frantically searching for any decent size truck in the area. Luckily I found a 20 foot truck about 10 minutes away , so we drove to that location and got that rental. All in all, we spent about 45 minutes to an hour searching and driving around to find my truck since it wasn’t at the original location (location C) Trust me that this will be part of my moving story that I tell people. Not a good reservation system. 3 Different locations to find a truck. The particular guys at C were very helpful in getting us into a truck. They did fail to give us one piece of information which is why they are getting four stars. I do appreciate them very much though because they saved my move and I was able to do what I needed to do albeit a few minutes late. Not a good experience.
Holly JEveryone was great. And my husband left his remotes in the truck we dropped off After hours. We called the after hours number and they had the remotes waiting when they opened. Great service! A+
Brenda T