Customer Reviews for Security Self Storage
(Distribuidor de U-Haul del vecindario)

914 comentarios

1101 N Main St   Holly Springs, NC 27540
(Hwy 55)

(919) 567-1501

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 12:30 p. m. - 4:30 p. m.
Horario especial
  • 6/12/2022: cerrado
  • 6/19/2022: cerrado
  • 7/10/2022: cerrado
  • 7/17/2022: cerrado
  • 7/24/2022: cerrado
  • 8/14/2022: cerrado
  • 8/21/2022: cerrado
  • 9/11/2022: cerrado
  • 9/18/2022: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(919) 567-1501

1101 N Main St
Holly Springs, NC 27540
(Hwy 55)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 12:30 p. m. - 4:30 p. m.
Horario especial
  • 6/12/2022: cerrado
  • 6/19/2022: cerrado
  • 7/10/2022: cerrado
  • 7/17/2022: cerrado
  • 7/24/2022: cerrado
  • 8/14/2022: cerrado
  • 8/21/2022: cerrado
  • 9/11/2022: cerrado
  • 9/18/2022: cerrado

Show All Hours

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The online reservation system was odd in that the only way I could get the pick-up time correct was to have a 4 hour rental. I don't know how someone really does a 24 hour rental, as when I tried to pick up later than 1:30, it only provided options to return the truck by 5:30 PM.

Steve M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monty B. 
Clasificación:
5.0

My experience with the location was excellent, fast and courteous service. Billing was exactly as explained, the pick up and drop off was very smooth. I will definitely use this location again.

christopher M. 
Clasificación:
4.0

I spent quite a lot of time with the online booking process and had to continue when I arrived at the location. What made this a little frustrating was the U-Haul server had slow response and at the pickup location as well.

Stephen S. 
Clasificación:
5.0

Staff was very helpful and friendly. Made the experience very pleasant.

Michelle S. 
Clasificación:
5.0

App has issues. Unable to return the vehicle using the app UI. Unable to upload odometer/gas fill level image during virtual return process.

Curtis H. 
Clasificación:
5.0

The gentlemen who checked me in was extremely professional and the truck worked out perfectly for the local move.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Synthia C. 
Clasificación:
3.0

We reserved on line an appliance dolly which they DON'T have in existence. That cost me 1 hour of my rental time.

carlos G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

By utilizing the app and reserving the vehicle on-line, it made the entire process a thousand times easier. That said, the gentleman at the counter was very helpful and awesome - I was in and out so fast, I didn't even catch his name. Vehicle was in great condition and would definitely borrow from them again if needed.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

Staff was very kind, Caleb was helpful and very knowledgeable. Only thing I'd recommend …You should I have water/ Gatorade etc for sale inside. Refreshments would be great after a long day of moving.

Brian Y. 
Clasificación:
3.0

Customer service when returning was not good. They were quite rude and curt even though I was returning it an hour early.

Timothy B. 
Clasificación:
5.0

Very nice and helpful

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
4.0

No comment

kianta S. 
Clasificación:
5.0

N/C

Laura F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
4.0

I wish I knew I could park my car there while I had the truck.

Michele B. 
Clasificación:
5.0

Easy, friendly people, clean truck, ready when I arrived. Excellent rental experience.

Bryan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

susan D. 
Clasificación:
3.0

I returned the truck on time, however was charged a late fee that has not been corrected. Very poor customer service with call center.

Barry H. 
Clasificación:
5.0

Bueno

Krishnasami C. 
Clasificación:
5.0

All good. Friendly professional people.

robert I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor Goss N. 
Clasificación:
5.0

Great customer service.

GERALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX H. 
Clasificación:
1.0

I took this vehicle out at 3/4 of a tank. I confirmed the mileage and the gas level. Before returning the vehicle I added 1.5 gallons of gas to the vehicle. When I returned the vehicle the gauge read that it was a sliver below 3/4 tank. I didn't drive the vehicle very far and it is not atypical for the gas level to rise once a vehicle is driven further. The person working named Patrick said that I was not returning the vehicle at the level it was at and I was charged as if I put no gas in it at all. I asked if I would get credit and in a very patronizing manner, he said no. That was it only no. I asked what the MPG was and he told me he didn't know. When I called and spoke to customer service I was told that Patrick marked down that I retuned the vehicle at a little over 5/8 of a tank which is a lie. The vehicle gets 18 miles to the gallon. I went 21 miles so the 1.5 gallons should have been more than enough. I rate this location so poorly based on the customer service manner of Patrick alone.

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew O. 
Clasificación:
3.0

El cliente no dejó un comentario.

kimbery A. 
Clasificación:
5.0

When I picked the truck up the gas was at 3/4 tank. I only drove 13 miles and it was still at 3/4 tank but to return it y'all wanted to charge me $28 because it wasn't a full tank so I went and spent $10 to fill the truck with gas I didn't use. So either the last person lied or y'all need an option for pictures for the gas needle at pick up and drop off because the needle didn't move but I had to spend extra money.

Alicia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Everything was great!

Jeffrey B. 
Clasificación:
5.0

I ordered an appliance dolly with the truck. However, at time of pickup, the dolly was not available so I had to seek out one from elsewhere.

KEVIN H. 
Clasificación:
4.0

I had initially requested a 27ft truck, and received a call a week ahead of my reservation there are no 27ft trucks at this location, so I had to settle for a 20ft and do multiple journeys. I had also requested an appliance dolly and received a call the night before that this location did not have an appliance dolly available for me - so had to pick up the fridge, washer and dryer by hand..... It would be nice to have some of these things that your customers are depending upon, and not wait for the surprise call in an already moving stressful situation, that the reservation cannot be completely fulfilled. This just adds to the stress.

Jason N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Y. 
Clasificación:
5.0

The Uhaul phone app is horrible. It kept locking up on both pick up and return. I had to switch to the web app, and that worked fine.

Keith R. 
Clasificación:
4.0

While this location was great the overall experience was not. I originally reserved a van for pick up at a different location. When I arrived for pick up the other location did not have any vans available because of this lack of available vans I then had to drive 15 miles completely out of the way and the opposite direction to pick up from the Main st location. This also caused a 1 hour delay for my download which I had already coordinated with to have a moving company assist with downloading the van. Apparently making an online reservation is not as smooth for either the customer or the independent stores.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin S. 
Clasificación:
5.0

The 24/7 truck share took 47 minutes and really sucked to use, couldn't get someone on the phone and it refused license pictures and other info several times

John B. 
Clasificación:
5.0

Very user friendly process. The regional support staff assisted with all of my questions.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

Great experience with quality trucks and customer service.

Christian T. 
Clasificación:
5.0

Cathy has great customer service and was nice to talk with

David E. 
Clasificación:
3.0

customer service wasnt very friendly...

Michael Y. 
Clasificación:
5.0

The one bedroom sized truck that was anticipated actually came as a studio sized truck. Couldn't make a change last minute ended up making multiple trips on the hottest day of the year.

Lukasz N. 
Clasificación:
5.0

This world has become so automated and just plain lazy you now want me to take photos of the mileage, cab, cargo area and where I parked the car or charge me $20 to do WHAT YOUR EMPLOYEES SHOULD BE DOING when they get to work the next day. Stop asking your customers to go through a tedious check in process or charge them to do what UHAUL SHOULD ALREADY BE DOING. Stop having us do YOUR job. We already paid for the truck for goodness sakes!

Spencer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

This Review is for Wed 6/30/21 and Wed 8/11/21. Location; 1101 N Main St., Holly Springs, NC 27540 The Two(2) U-Haul Employees Cathy and Jonathan were Absolutely Professional. They Handled My Reservation both times in only a few Minutes and the same when I Returned My $19.95 Cargo Van. I Definitely will You U-Haul whenever I have anything to move … Thank You  Steven Hinderhofer (E-Mail:) hindy1@aol.com (Cell) 631 860-1206

Steven H. 
Clasificación:
5.0

Everything was fine but we didn't realize we had only rented the blankets and that they needed to be returned, so we had to take them back up there the following day. But it was only a couple miles from home so no biggie.

Edward S. 
Clasificación:
5.0

Nothing!!!!

ADAM K. 
Clasificación:
1.0

Customer service skills of the clerk at this location were very poor. I didn't get the vehicle I wanted even though it was available. I had to rent what the clerk wanted. The service engine light on the vehicle was on for most of the trip.

Claudia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan H. 
Clasificación:
5.0

Jonathan was extremely helpful with our check in process!! Will definitely use this location again when needed.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

The pick up location was changed and I was not notified. This cost us a significant amount of time and inconvenience.

MARICIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
2.0

Does not work for u haul so if you have an issue/dispute - they cannot resolve the issue. We had a very frustrating experience on moving day!

SHERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanford L. 
Clasificación:
4.0

Lower the rates. I literally had this truck for less than 6 hours, I paid for the gas, and it cost me over $300. I'll find another alternarive next time.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
4.0

Don't move a rental 10 miels away so you can collect another 10 dollars from me. I cannot believe you moved the pickup location without any notification and required me to pay more for my rental. I will never rent from U-Haul again.

MARK R. 
Clasificación:
1.0

The online process was difficult and the key box isn't protected from elements so getting the key out took forever resulting in multiple broken nails. When I checked to see if the store was open the woman inside told me to call customer service because they didn't open until 8. I waited on hold for a customer service rep to answer for 30 minutes until I could break enough nails to get the keys

Kimberly C. 
Clasificación:
5.0

Experience with the pickup location was great, but experience with booking and communicating with Uhaul was awful. There was no indicator in reserving that one-way rentals were more complex and less guaranteed and I needed to reschedule based on what was available despite booking 6 days in advance. Collectively over three days we were on hold on the phone for over 2 hours.

Eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Incredibly smooth process using the app to check out and later return the rental. ¡Gracias!

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Johnathan and Cathy were great at Security Storage, and checked me in and out flawlessly.....

KENNETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
1.0

The store agent would not check my Uhaul return in, telling me they were closed, even though I was in line 5 minutes before the store closed. The sales agent told me to leave the truck and he would return it in the morning.

Tim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DHANUSH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Lower mileage rate.

mark R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
3.0

Not enough parking for returns

DENNIS A. 
Clasificación:
5.0

The only thing i can think of is to make the size of the gas tank displayed to make it easier to judge how much fuel to add when returning.

Russell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
5.0

Recommend people download the U-Haul App and use it for check-in. Don't forget your Driver's License☺️

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

I would improve the overall visibility of the paperwork needed to rent the truck. I did not realize I needed in addition to the driver's license additional things. the Rep who helped on the phone was fantastic and waited until I got the keys and was ready to go. However, if it had been more visible that I needed to bring other things instead of my license I could have avoided sitting on the phone for 20minutes. ¡Gracias!

Todd N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
3.0

Person who checked me out was great. The person who checked me in was unfriendly and unconcerned with customer service.

ARCHIBALD W. 
Clasificación:
5.0

Very nice and helpful staff!

Harold C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

Email copy of final invoice

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakshminarayanan A. 
Clasificación:
5.0

Johnathan at the desk was awesome always very professional and helpful. He is great.

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elyezer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John-erik R. 
Clasificación:
3.0

The parking situation is terrible. It is difficult to get vans and trucks in and out of the location, particularly when it is busy.

Stephanie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell S. 
Clasificación:
4.0

Truck worked awesome in assistance in our move to our new retirement home thank you Uhaul!

Thomas H. 
No se han enviado comentarios para esta ubicación.

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