Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)

1,813 reviews

1945 E Cornwallis Rd   Durham, NC 27713
(Beside Durham Rescue Mission)

(919) 361-1095

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:30 am - 4:30 pm
  • 3/29/2024: 9:30 am - 4:30 pm
  • 3/30/2024: 9:30 am - 4:30 pm
  • 3/31/2024: 9:30 am - 4:30 pm
  • 4/1/2024: 9:30 am - 4:30 pm
  • 4/2/2024: 9:30 am - 4:30 pm
  • 4/3/2024: 9:30 am - 4:30 pm
  • 4/4/2024: 9:30 am - 4:30 pm
  • 4/5/2024: 9:30 am - 4:30 pm
  • 4/6/2024: 9:30 am - 4:30 pm
  • 4/7/2024: 9:30 am - 4:30 pm
  • 4/8/2024: 9:30 am - 4:30 pm
  • 4/9/2024: 9:30 am - 4:30 pm
  • 4/10/2024: 9:30 am - 4:30 pm
  • 4/11/2024: 9:30 am - 4:30 pm
  • 4/12/2024: 9:30 am - 4:30 pm
  • 4/13/2024: 9:30 am - 4:30 pm
  • 4/14/2024: 9:30 am - 4:30 pm
  • 4/15/2024: 9:30 am - 4:30 pm
  • 4/16/2024: 9:30 am - 4:30 pm
  • 4/17/2024: 9:30 am - 4:30 pm
  • 4/18/2024: 9:30 am - 4:30 pm
  • 4/19/2024: 9:30 am - 4:30 pm
  • 4/20/2024: 9:30 am - 4:30 pm
  • 4/21/2024: 9:30 am - 4:30 pm
  • 4/22/2024: 9:30 am - 4:30 pm
  • 4/23/2024: 9:30 am - 4:30 pm
  • 4/24/2024: 9:30 am - 4:30 pm
  • 4/25/2024: 9:30 am - 4:30 pm
  • 4/26/2024: 9:30 am - 4:30 pm
  • 4/27/2024: 9:30 am - 4:30 pm
  • 4/28/2024: 9:30 am - 4:30 pm
  • 4/29/2024: 9:30 am - 4:30 pm
  • 4/30/2024: 9:30 am - 4:30 pm
  • 5/1/2024: 9:30 am - 4:30 pm
  • 5/2/2024: 9:30 am - 4:30 pm
  • 5/3/2024: 9:30 am - 4:30 pm
  • 5/4/2024: 9:30 am - 4:30 pm
  • 5/5/2024: 9:30 am - 4:30 pm
  • 5/6/2024: 9:30 am - 4:30 pm
  • 5/7/2024: 9:30 am - 4:30 pm
  • 5/8/2024: 9:30 am - 4:30 pm
  • 5/9/2024: 9:30 am - 4:30 pm
  • 5/10/2024: 9:30 am - 4:30 pm
  • 5/11/2024: 9:30 am - 4:30 pm
  • 5/12/2024: 9:30 am - 4:30 pm
  • 5/13/2024: 9:30 am - 4:30 pm
  • 5/14/2024: 9:30 am - 4:30 pm
  • 5/15/2024: 9:30 am - 4:30 pm
  • 5/16/2024: 9:30 am - 4:30 pm
  • 5/17/2024: 9:30 am - 4:30 pm
  • 5/18/2024: 9:30 am - 4:30 pm
  • 5/19/2024: 9:30 am - 4:30 pm
  • 5/20/2024: 9:30 am - 4:30 pm
  • 5/21/2024: 9:30 am - 4:30 pm
  • 5/22/2024: 9:30 am - 4:30 pm
  • 5/23/2024: 9:30 am - 4:30 pm
  • 5/24/2024: 9:30 am - 4:30 pm
  • 5/25/2024: 9:30 am - 4:30 pm
  • 5/26/2024: 9:30 am - 4:30 pm
  • 5/27/2024: 9:30 am - 4:30 pm
  • 5/28/2024: 9:30 am - 4:30 pm
  • 5/29/2024: 9:30 am - 4:30 pm
  • 5/30/2024: 9:30 am - 4:30 pm
  • 5/31/2024: 9:30 am - 4:30 pm
  • 6/1/2024: 9:30 am - 4:30 pm
  • 6/2/2024: 9:30 am - 4:30 pm
  • 6/3/2024: 9:30 am - 4:30 pm
  • 6/4/2024: 9:30 am - 4:30 pm
  • 6/5/2024: 9:30 am - 4:30 pm
  • 6/6/2024: 9:30 am - 4:30 pm
  • 6/7/2024: 9:30 am - 4:30 pm
  • 6/8/2024: 9:30 am - 4:30 pm
  • 6/9/2024: 9:30 am - 4:30 pm
  • 6/10/2024: 9:30 am - 4:30 pm
  • 6/11/2024: 9:30 am - 4:30 pm
  • 6/12/2024: 9:30 am - 4:30 pm
  • 6/13/2024: 9:30 am - 4:30 pm
  • 6/14/2024: 9:30 am - 4:30 pm
  • 6/15/2024: 9:30 am - 4:30 pm
  • 6/16/2024: 9:30 am - 4:30 pm
  • 6/17/2024: 9:30 am - 4:30 pm
  • 6/18/2024: 9:30 am - 4:30 pm
  • 6/19/2024: 9:30 am - 4:30 pm
  • 6/20/2024: 9:30 am - 4:30 pm
  • 6/21/2024: 9:30 am - 4:30 pm
  • 6/22/2024: 9:30 am - 4:30 pm
  • 6/23/2024: 9:30 am - 4:30 pm
  • 6/24/2024: 9:30 am - 4:30 pm
  • 6/25/2024: 9:30 am - 4:30 pm
  • 6/26/2024: 9:30 am - 4:30 pm
  • 6/27/2024: 9:30 am - 4:30 pm
  • 6/28/2024: 9:30 am - 4:30 pm
  • 6/29/2024: 9:30 am - 4:30 pm
  • 6/30/2024: 9:30 am - 4:30 pm
  • 7/1/2024: 9:30 am - 4:30 pm
  • 7/2/2024: 9:30 am - 4:30 pm
  • 7/3/2024: 9:30 am - 4:30 pm
  • 7/4/2024: 9:30 am - 4:30 pm
  • 7/5/2024: 9:30 am - 4:30 pm

Show All Hours

Services at this Location:

Contact Us

(919) 361-1095

1945 E Cornwallis Rd
Durham, NC 27713
(Beside Durham Rescue Mission)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:30 am - 4:30 pm
  • 3/29/2024: 9:30 am - 4:30 pm
  • 3/30/2024: 9:30 am - 4:30 pm
  • 3/31/2024: 9:30 am - 4:30 pm
  • 4/1/2024: 9:30 am - 4:30 pm
  • 4/2/2024: 9:30 am - 4:30 pm
  • 4/3/2024: 9:30 am - 4:30 pm
  • 4/4/2024: 9:30 am - 4:30 pm
  • 4/5/2024: 9:30 am - 4:30 pm
  • 4/6/2024: 9:30 am - 4:30 pm
  • 4/7/2024: 9:30 am - 4:30 pm
  • 4/8/2024: 9:30 am - 4:30 pm
  • 4/9/2024: 9:30 am - 4:30 pm
  • 4/10/2024: 9:30 am - 4:30 pm
  • 4/11/2024: 9:30 am - 4:30 pm
  • 4/12/2024: 9:30 am - 4:30 pm
  • 4/13/2024: 9:30 am - 4:30 pm
  • 4/14/2024: 9:30 am - 4:30 pm
  • 4/15/2024: 9:30 am - 4:30 pm
  • 4/16/2024: 9:30 am - 4:30 pm
  • 4/17/2024: 9:30 am - 4:30 pm
  • 4/18/2024: 9:30 am - 4:30 pm
  • 4/19/2024: 9:30 am - 4:30 pm
  • 4/20/2024: 9:30 am - 4:30 pm
  • 4/21/2024: 9:30 am - 4:30 pm
  • 4/22/2024: 9:30 am - 4:30 pm
  • 4/23/2024: 9:30 am - 4:30 pm
  • 4/24/2024: 9:30 am - 4:30 pm
  • 4/25/2024: 9:30 am - 4:30 pm
  • 4/26/2024: 9:30 am - 4:30 pm
  • 4/27/2024: 9:30 am - 4:30 pm
  • 4/28/2024: 9:30 am - 4:30 pm
  • 4/29/2024: 9:30 am - 4:30 pm
  • 4/30/2024: 9:30 am - 4:30 pm
  • 5/1/2024: 9:30 am - 4:30 pm
  • 5/2/2024: 9:30 am - 4:30 pm
  • 5/3/2024: 9:30 am - 4:30 pm
  • 5/4/2024: 9:30 am - 4:30 pm
  • 5/5/2024: 9:30 am - 4:30 pm
  • 5/6/2024: 9:30 am - 4:30 pm
  • 5/7/2024: 9:30 am - 4:30 pm
  • 5/8/2024: 9:30 am - 4:30 pm
  • 5/9/2024: 9:30 am - 4:30 pm
  • 5/10/2024: 9:30 am - 4:30 pm
  • 5/11/2024: 9:30 am - 4:30 pm
  • 5/12/2024: 9:30 am - 4:30 pm
  • 5/13/2024: 9:30 am - 4:30 pm
  • 5/14/2024: 9:30 am - 4:30 pm
  • 5/15/2024: 9:30 am - 4:30 pm
  • 5/16/2024: 9:30 am - 4:30 pm
  • 5/17/2024: 9:30 am - 4:30 pm
  • 5/18/2024: 9:30 am - 4:30 pm
  • 5/19/2024: 9:30 am - 4:30 pm
  • 5/20/2024: 9:30 am - 4:30 pm
  • 5/21/2024: 9:30 am - 4:30 pm
  • 5/22/2024: 9:30 am - 4:30 pm
  • 5/23/2024: 9:30 am - 4:30 pm
  • 5/24/2024: 9:30 am - 4:30 pm
  • 5/25/2024: 9:30 am - 4:30 pm
  • 5/26/2024: 9:30 am - 4:30 pm
  • 5/27/2024: 9:30 am - 4:30 pm
  • 5/28/2024: 9:30 am - 4:30 pm
  • 5/29/2024: 9:30 am - 4:30 pm
  • 5/30/2024: 9:30 am - 4:30 pm
  • 5/31/2024: 9:30 am - 4:30 pm
  • 6/1/2024: 9:30 am - 4:30 pm
  • 6/2/2024: 9:30 am - 4:30 pm
  • 6/3/2024: 9:30 am - 4:30 pm
  • 6/4/2024: 9:30 am - 4:30 pm
  • 6/5/2024: 9:30 am - 4:30 pm
  • 6/6/2024: 9:30 am - 4:30 pm
  • 6/7/2024: 9:30 am - 4:30 pm
  • 6/8/2024: 9:30 am - 4:30 pm
  • 6/9/2024: 9:30 am - 4:30 pm
  • 6/10/2024: 9:30 am - 4:30 pm
  • 6/11/2024: 9:30 am - 4:30 pm
  • 6/12/2024: 9:30 am - 4:30 pm
  • 6/13/2024: 9:30 am - 4:30 pm
  • 6/14/2024: 9:30 am - 4:30 pm
  • 6/15/2024: 9:30 am - 4:30 pm
  • 6/16/2024: 9:30 am - 4:30 pm
  • 6/17/2024: 9:30 am - 4:30 pm
  • 6/18/2024: 9:30 am - 4:30 pm
  • 6/19/2024: 9:30 am - 4:30 pm
  • 6/20/2024: 9:30 am - 4:30 pm
  • 6/21/2024: 9:30 am - 4:30 pm
  • 6/22/2024: 9:30 am - 4:30 pm
  • 6/23/2024: 9:30 am - 4:30 pm
  • 6/24/2024: 9:30 am - 4:30 pm
  • 6/25/2024: 9:30 am - 4:30 pm
  • 6/26/2024: 9:30 am - 4:30 pm
  • 6/27/2024: 9:30 am - 4:30 pm
  • 6/28/2024: 9:30 am - 4:30 pm
  • 6/29/2024: 9:30 am - 4:30 pm
  • 6/30/2024: 9:30 am - 4:30 pm
  • 7/1/2024: 9:30 am - 4:30 pm
  • 7/2/2024: 9:30 am - 4:30 pm
  • 7/3/2024: 9:30 am - 4:30 pm
  • 7/4/2024: 9:30 am - 4:30 pm
  • 7/5/2024: 9:30 am - 4:30 pm

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joyce Agerston 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Miller 
Rating:
5.0

The only issue. The dolly was making too much noise while driving. There should be a hook latch to keep the dolly in place. It was very frustrating. TOO MUCH NOISE

Charmaine Roundtree 
Rating:
5.0

Wonderful experience. Thank you 🙏🏾

johnny richerson 
Rating:
5.0

Customer did not leave a comment.

Rich Parks 
Rating:
5.0

Customer did not leave a comment.

Sergio Garcia 
Rating:
5.0

The same service I received.

Aurelio Ruiz Curet 
Rating:
4.0

The 24/7 pickup system needs real work. I did not expect to have to find two people who will answer the phone at 8am on a saturday and there is absolutely no reason I can see not to collect all tht information in advance.

Kelly Smith 
Rating:
3.0

Have trucks bigger than 10 ft available

Shamel Ervin 
Rating:
5.0

The service member was very helpful and knowledgeable. She was so friendly and kind. I would highly recommend this location to any and everyone I know.

JAMYIA CROSS-DARDEN 
Rating:
5.0

Customer did not leave a comment.

Toya Staley 
Rating:
5.0

Customer did not leave a comment.

Marc Schoppe 
Rating:
5.0

Customer did not leave a comment.

LaToya Taylor 
Rating:
5.0

You Guys make everything so easy!

Victor Wilson 
Rating:
5.0

Order more appliance dollies to where you'll always have one upon request. If they run out maybe call another property for back ups. This will strengthen the Customer Experience. Aside from that, our check in experience was smoothe. Thank you!

Joseph Mercer Jr 
Rating:
5.0

Customer did not leave a comment.

Yijun Zhou 
Rating:
5.0

The front desk lady way were helpful and accommodating when I had to switch to a larger truck.

Amir Hasan 
Rating:
1.0

Customer did not leave a comment.

Vincent Mcleod 
Rating:
5.0

Customer did not leave a comment.

MARLENA BRAUN 
Rating:
5.0

Customer did not leave a comment.

Isuru Disanayaka 
Rating:
5.0

Customer did not leave a comment.

Brendan Connelly 
Rating:
1.0

The mobile app simply does not work.

Amanda Dailey 
Rating:
4.0

Customer did not leave a comment.

MARIA HILL 
Rating:
5.0

Great customer service, check in and check out process was easy and fast. I appreciated them extending my rental due to the rain as well!!

ARIELLE OAKES 
Rating:
5.0

Customer did not leave a comment.

David Leventhal 
Rating:
5.0

Tiffany was great and very very friendly!!! She really went above and beyond we came in at the very last minute and she still made it her will to take care of us! I 10/10 recommend her and her services

Miteka Cameron 
Rating:
5.0

Office staff very helpful and informative. Very happy with the service & equipment.

Angela Svetaketu 
Rating:
5.0

The from desk ladies are super helpful and kind. They make the process a lot easier for me than any other locations

Malick Faye 
Rating:
5.0

Everything was great!

Matt Edwin 
Rating:
5.0

Customer did not leave a comment.

Sherry Grimsley 
Rating:
3.0

The check in process was absolute garbage

Theodore Edwards 
Rating:
5.0

Customer did not leave a comment.

Lashon Howard 
Rating:
5.0

Customer did not leave a comment.

Matt Aaronson 
Rating:
5.0

Customer did not leave a comment.

reshan fernando 
Rating:
5.0

Your attendant has her office so clean & inviting. She was kind & caring. She did everything she could to assist me.

Martha Loden 
Rating:
5.0

I totally appreciate the excellent service that I received from the young ladies today. They were professional, friendly, and very knowledgeable. If I ever need to rent a U-Haul in this area again, I'm definitely going to come and visit them.

Patrick Kea 
Rating:
5.0

Customer did not leave a comment.

Joseph Foster 
Rating:
5.0

Customer did not leave a comment.

Kijun Song 
Rating:
5.0

Customer did not leave a comment.

ERICA HOLDSCLAW 
Rating:
2.0

The equipment was in poor condition

Rachel Wisler 
Rating:
4.0

You could possibly provide some instructions as to how the mobile reservations work. This was my first time using that feature and I had a few problems but I was able to get thru it. Other than that everything went well

Shonita Gibson 
Rating:
5.0

Everything was made so easy for us. Thanks

Victor Wilson 
Rating:
5.0

The service was excellent.

Aurelio Ruiz Curet 
Rating:
5.0

Customer did not leave a comment.

Yogesh Khode 
Rating:
5.0

Customer did not leave a comment.

danny Morales 
Rating:
5.0

The woman who checked us in and out was amazing. She was extremely helpful and made our experience smooth and easy.

Riley Knebes 
Rating:
5.0

Great customer service and experience!

April Henderson 
Rating:
5.0

Customer did not leave a comment.

Joy Goode 
Rating:
5.0

More boxes at the location

Darryl lumsford 
Rating:
4.0

The inside of the truck wasn’t clean

REGINALD SHAW 
Rating:
5.0

Customer did not leave a comment.

DALE EDMONDS 
Rating:
5.0

My only complaint are the steep stairs you have to climb carrying the equipment.

Valerie GILMORE 
Rating:
5.0

Customer did not leave a comment.

Jacynthia Gray 
Rating:
5.0

Way too expensive. UHaul in general. Over $150 for a small truck and about 50 miles? I’ll just rent a pickup from enterprise

Chadd Durant 
Rating:
4.0

Customer service on the phone and in the store was superior!

BETHANEYANN VIVIAN 
Rating:
5.0

Customer did not leave a comment.

Thomas DiFabion 
Rating:
5.0

Customer did not leave a comment.

Vincent Chambers 
Rating:
5.0

Customer did not leave a comment.

JERMAINE TOOMER 
Rating:
5.0

The ladies here were very professional and mad our rental experience very smooth. I will be using them again! Thanks so much!

Thomas Spencer 
Rating:
5.0

Customer did not leave a comment.

Henry Pereira 
Rating:
5.0

Refund time still haven’t received my balance

Tyrell Smith 
Rating:
5.0

Customer did not leave a comment.

Graeme OConnell 
Rating:
5.0

Customer did not leave a comment.

Angela LANEY 
Rating:
5.0

Customer did not leave a comment.

ABDULMALEK QASEM AL-TAM 
Rating:
1.0

If the location can't provide equipment then they need to NOTIFY the customer. Imagine my shock picking up the van specifically to move an APPLIANCE and finding out they took the APPLIANCE DOLLY off my order without telling me. That truck became instantly worthless.

April Ford 
Rating:
1.0

The truck was UNSAFE. The windshield wipers were damaged and an malfunction light was on. The truck did not switch in gears BUT most importantly difficulty stopping as the truck would jerk gwhen coming to a stop and the gears reared up.

Mishara Broadie 
Rating:
4.0

Customer did not leave a comment.

Michelle Hough 
Rating:
4.0

It was stressful returning due to the app and website not allowing me to access the return tab.

Alexa Jordan 
Rating:
4.0

Never got a final copy of billing. No idea what I was charged for.

Philip Hughes 
Rating:
5.0

Customer did not leave a comment.

bonnie foster 
Rating:
4.0

Customer did not leave a comment.

Janine Cappel 
Rating:
5.0

Customer did not leave a comment.

Thomas Green 
Rating:
5.0

Customer did not leave a comment.

Ysmael Altidor 
Rating:
4.0

Cut back om high storage units

Vanessa lawrence 
Rating:
3.0

Customer did not leave a comment.

Jeanna Reeves 
Rating:
5.0

Customer did not leave a comment.

Matthew Uehling 
Rating:
5.0

N/A

Gregory Smith 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA BOONE 
Rating:
5.0

Customer did not leave a comment.

Robert Charlton 
Rating:
2.0

The headlight was out in the truck. The self-check process was horrible. Had to contact customer service for support. Returning was no better. The online service keep freezing up. We left the key and received a message that UHaul would contact me but no one did. I was charged for 2 days even though I turned it in. I’ll never use the online process, way too stressful for such a simple process.

Lakeisha Clemons 
Rating:
5.0

Customer did not leave a comment.

Kwon Lee 
Rating:
5.0

The experience at the location is always pleasant and efficient!

Cierra McNeil 
Rating:
5.0

Customer did not leave a comment.

Yolanda Stevens 
Rating:
5.0

Customer did not leave a comment.

Kelly Skeen 
Rating:
4.0

Customer did not leave a comment.

Ashley Mangham 
Rating:
5.0

Customer did not leave a comment.

Angela Robinson 
Rating:
5.0

Great service!

GREGORY GUTHRIE 
Rating:
5.0

Customer did not leave a comment.

Sarah Dacres 
Rating:
5.0

Not one thing!!! The ladies and gentlemen were very nice. I really appreciate the atmosphere! They made me feel appreciated!!!!

Angela Justice 
Rating:
5.0

Customer did not leave a comment.

Darrell Lyles 
Rating:
5.0

Customer did not leave a comment.

James McPherson 
Rating:
5.0

Customer did not leave a comment.

Stephen Wootton 
Rating:
5.0

Great service.

Keith Ware 
Rating:
5.0

Customer did not leave a comment.

Nedra Cates 
Rating:
3.0

Rented moving dolly that I paid for was not included in my rental.

Sophia Sharp 
Rating:
5.0

Nothing

avis hines 
Rating:
5.0

This was good, fast and clean service thanks

Michelle mccrae 
Rating:
3.0

Customer did not leave a comment.

Ayana Garrison 
Rating:
5.0

Kind, professional and efficient.

Gary Ostoj 
Rating:
5.0

A very EASY and great experience. The lady at the desk was super helpful. Very happy to use this service again.

Paul Warren 
No reviews have been submitted for this location.

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