This location is not suitable for contactless pick up. I am on a major cell network (Verizon) and couldn't get good cell service. This made picking up and returning the van a nightmare. The pick up process took 25 minutes! There was no one on-site to help me.Holly H.
Customer Reviews for Security Self Storage
(Distribuidor de U-Haul del vecindario)
Durham, NC 27713
(Beside Durham Rescue Mission)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 5:30 p. m.
- Sab.: 8:30 a. m. - 4:30 p. m.
- Dom.: 12:30 p. m. - 4:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Always a friendly experience.KASIB A.
El cliente no dejó un comentario.ANDREW S.
Everything was great!Dewan A.
El cliente no dejó un comentario.JANICE H.
El cliente no dejó un comentario.VALERIE S.
El cliente no dejó un comentario.GERALD H.
El cliente no dejó un comentario.Walter G.
Cierra was wonderful.Gregory H.
Nothing workers very curious and helpfulSARAH T.
El cliente no dejó un comentario.Sizo N.
Great experience. Very quick and professional. Will definitely use again.Tabatha A.
I was treated with professionalism.Charles W.
Always friendly and helpful. Truck always ready.KASIB A.
El cliente no dejó un comentario.SHAQUITA C.
El cliente no dejó un comentario.Rhonda G.
Good customer serviceRugiatu L.
Great service.KASIB A.
El cliente no dejó un comentario.Jacob C.
No cool that you charged me $40.58 for fuel. There was a fuel shortage, I drove the truck 17 miles. I sought out fuel at numerous locations and couldn't find any. I was told you would charge $2.85 per gallon for the use of the truck. I expected under $10 for gas, not $40+. Not nice to take advantage of people.PETER ALLEN K.
El cliente no dejó un comentario.MUAWIA A.
The particular truck I picked up was in a tight parking space, and a little hard to get out,, but only due to a loading dock at the building next door.Sharyn S.
Nothing. The two young woman at this location provided excellent customer service support.HAMZAH G.
The front desk receptionist was exceptional!!!!Chevelle L.
The woman at the desk at this location Friday evening and Saturday morning was a total professional and went above and beyond to ensure a positive experience.Jeffrey N.
The tire pressure was low and there was a bad stench in the vehicle, but all good other than that. Smooth process and friendly service.COURTNEY P.
El cliente no dejó un comentario.KENNETH D.
The application or servers were broken when I was trying to return the van. It would be good to provide guidance to go inside if having trouble, or to have an online chat option to try. I would get pictures in and then the session would reset! Extremely frustrating. Also, the local worker did not check-in the vehicle with the time I actually returned it. This could be a big problem if uhaul enforced the time stringently or if someone else wanted the vehicle. Next time I might not use the app and just work with the local agent instead, it was more frustrating than expected.Craig L.
Sorry I didn't ask the young lady at the front desk her name but she was very helpful and very friendly. Thats what I call customer service!!! I will return!GRETCHEN P.
Great service from the young Lady up front. Very polite and knowledgeable. Very efficient from p/u to return to getting invoice. As some would " totally pain free" .STEVEN W.
I had to wait for thirty minutes for someone to open the store even though the hours said they were open.jaleh D.
El cliente no dejó un comentario.DENNIS G.
El cliente no dejó un comentario.SANDRA J.
We had an exceptional experience with our truck rental from this location. The young lady that was running the front desk/rentals was very thorough and worked well with the customers as we came in. She was very friendly and courteous, she never missed a beat and treated everyone with great service. I think her name was Sierra. It was an overall exception customer service experience.TARA I.
No complaints, because the customer service was excellent!Debbie M.
El cliente no dejó un comentario.Diana H.
El cliente no dejó un comentario.ROBERT D.
the staff were very helpful very , very courtesy very good staff thank again.GLORIA W.
It was a lot of animal hair on the seats. the lady that checked me out was very nice and helpfulMELISSA S.
Both the employees who helped me were amazing! Their customer service was excellent and they went above and beyond to accommodate me. I appreciate them both very much.Rhachel R.
The lady at the front desk was great friendly and very helpfulBrian H.
El cliente no dejó un comentario.Valarie W.
They were greatTyler B.
Maybe a freshener spray for cigarette smoke smellDavid M.
El cliente no dejó un comentario.ALVIS G.
When someone reserves blankets and appliance dolly, if you choose not to have those, let the customer know ahead of time and not when they pick up the truck.BRANDT L.
El cliente no dejó un comentario.NICOLE A.
El cliente no dejó un comentario.SRISUMAKANTH K.
Vehicle interior was not clean. Driver side seatbelt was not functional. Driver side door weather stripping was deteriorating and causing the door to not shut properly.JAMES B.
Rude employees, dirty uhaul.Larry B.
El cliente no dejó un comentario.Jaquan J.
El cliente no dejó un comentario.KEVIN B.
Cierra was most helpful with our checkout.EDITHJEANETTE T.
El cliente no dejó un comentario.William H.
The your lady Ms. Soular gave great customer service nice, pleasant, and courteous looking forward to doing business soon.RODERICK D.
El cliente no dejó un comentario.MARIA M.
Customer: please adjust mirrors before pulling off, you have to do it manually with your hands. If adjust buttons were there, it wasn't visible to me. Other than that note, I have no complaints.ARNOLD F.
I received excellent customer service from this location, it's very convenient, clean and organized.Robert G.
The truck we were given had the check engine light on, so we had to go to another location to get another truck.DILIP S.
There was no one at the first location I made my reservation. I called customer service and I was sent to another location less than 2 miles away. I got the truck I wanted. I returned the truck later that day and abd I was charged for EZ fuel when I have put more gas than what was there when I got the truck. I called customer service again to complain about the charges and I was told that it was an error and that it will be fixed and someone will call me. I have not yet received that call. I am not happy with my experience this time.BABA T.
El cliente no dejó un comentario.ISAAC J.
My only issue was that I was in line and the customer service rep was stepping outside to help customers before me. I told her I would step outside and tell the person who dropped me off that my truck was ready and she said as soon as she finished with the people before me she would get me my rental truck. While I walked to the car, another customer walked in. When the staff person came back in, she started helping the other customer, who was standing in front of the counter, instead of me, and I had to wait 20 more minutes to get my truck.LISA D.
Make sure what you reserve for a person be ready,and not waste his time.JOSEPH R.
El cliente no dejó un comentario.Genora W.
Nice clean new van.Douglas L.
Everything went smoothly! The associates were knowledgeable and efficient!KADIATU K.
El cliente no dejó un comentario.Anie C.
El cliente no dejó un comentario.Tammy J.
Young lady at the counter was very helpful and polite. She made the transaction smooth and efficient.IKEEMA S.
Online/mobile truck pickup and drop off very glitchy.Madeline H.
The truck had got an accident from previous renter. Truck has maintenance issues and sound like it want to cut off at idle.jadda R.
Your app is terrible for non-contact pickup.John B.
I arrived at 11:50 checked in online and had to wait because the girl wasn't on site. Didn't get my uhaul until 12:30 then I had to get a dolly which was 7.99 and got charged 10.00. Truck was dirty due to her being late and movers where at my place waiting it set my whole day behind. Plus I had to go out that night and buy a lock she didn't even offer one to me.very unprofessionalCatherine W.
Great experience!!!RANDY T.
Thanks for your help!KENNETH J.
El cliente no dejó un comentario.FELICIA N.
El cliente no dejó un comentario.Patricia D.
El cliente no dejó un comentario.lillie C.
Please check the attitude of your online representative JasonWilliam B.
Wonderful service.Henry L.
El cliente no dejó un comentario.STEPHENIE W.
El cliente no dejó un comentario.Arun V.
I found a slight damage to the vehicle prior to driving off the premises that had not been noted. I'm glad I brought this to the attention of U-haul; it financially spared me from possible unecessary headache I was not responsible for creating.LOLITA J.
El cliente no dejó un comentario.WILLIE G.
El cliente no dejó un comentario.rOBERT T.
El cliente no dejó un comentario.Sierra J.
El cliente no dejó un comentario.BILL M.
everything worked great for a seamless experience. thank you.Alexandr S.
El cliente no dejó un comentario.amy L.
The attendant was very friendly and helpful.Peyton W.
El cliente no dejó un comentario.Clara R.
Mobile website did not work on latest Android OS + Firefox. Could not upload driver license picture, report damage before leaving the lot, or do the after hours return (had to use friend's iPhone).Jonathan K.
El cliente no dejó un comentario.Whitney L.
El cliente no dejó un comentario.Tracy H.
Awesome service! Fast and polite.Kevin B.
The ladies at checkin were wonderful and did their best to work efficiently at getting customers in and out. They were kind and respectful! If I owned a business I would be proud to have them working for me.william G.
I thought everything was in order and just what I expected. Nice staff and good equipment made for a nice experience.steven W.