Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

4,139 reviews

39505 Berkey Dr   Palm Desert, CA 92211
(@ I-10 Fwy)

(760) 345-7591

Office Hours

  • Monday - Sunday:
    9:30 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(760) 345-7591

39505 Berkey Dr
Palm Desert, CA 92211
(@ I-10 Fwy)

Services at this Location:

Office Hours

  • Monday - Sunday:
    9:30 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GARY TROTTA 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Hernandez 
Rating:
5.0

Customer did not leave a comment.

Hugo Dacruz 
Rating:
5.0

Professional and courteous staff. Equipment always solid

Albert Lira 
Rating:
4.0

Very helpful staff and clean facilities.

David Craddock 
Rating:
5.0

Customer did not leave a comment.

Stan Forrest 
Rating:
5.0

Customer did not leave a comment.

Robert Lewallen 
Rating:
5.0

Excellent Customer Service

Arick Otiura Trisano 
Rating:
5.0

Customer did not leave a comment.

Taylor Phillips 
Rating:
3.0

I believe the Manager and another staff member made me feel like I was bothering them. I felt a negative energy from them as soon as I walked in. When I complained about the issues I had they didn’t make note of the list I gave them. All that was said was okay and that “I should have had a newer truck” since I traveled halfway across the country. They didn’t even offer to print out my receipt.

garrett bender 
Rating:
5.0

This was the perfect location for my truck rental. The staff is great and the vehicle was just the right size for the job at hand. I will be back again for our next event!

Anthony Dezego 
Rating:
4.0

Thanks for the help

Pedro Torres 
Rating:
5.0

Customer did not leave a comment.

Brett Green 
Rating:
5.0

You delivered outstanding service. Keep up the good work. Thank you

Greg Gasbarre 
Rating:
5.0

Excellent customer service. Very quick and friendly. Highly recommend this location.

Susan Anderson 
Rating:
5.0

Customer did not leave a comment.

James Hayes 
Rating:
5.0

Customer did not leave a comment.

Laurence Haggerty 
Rating:
5.0

Dropped off after hours, but it's a great location, easy to park and never had a problem.

Robert Mitchell 
Rating:
5.0

Great customer service.

Vanessa De La Herran 
Rating:
5.0

Online rental was completed the day before pick up. Once on site the representative was polite, professional, and helpful. I did not spend more than 10 minutes on the lot. Will definitely use again.

Robert Brekenfeld 
Rating:
5.0

Customer did not leave a comment.

Jessica Weldon 
Rating:
5.0

Customer did not leave a comment.

chingu choi 
Rating:
5.0

It was all good

GARY COOPER 
Rating:
5.0

Customer did not leave a comment.

Brian Griley 
Rating:
5.0

Every time I use this U-haul location I find customer service to be very friendly and upbeat. Always goes without a "hitch".

Dave Rupple 
Rating:
5.0

Customer did not leave a comment.

edward nadzan 
Rating:
5.0

The two employees working today were both super friendly and personable. We would definitely reccommend this location.

Jose Tellez 
Rating:
5.0

I loved this spacious clean, air conditioned store with water and coffee and parking.

tonja walker 
Rating:
4.0

Customer did not leave a comment.

Paul Ochoa 
Rating:
5.0

Customer did not leave a comment.

Veronique White 
Rating:
1.0

The truck I received was dirty inside and out. My son and I opened the door in the back when I got home and it smelled like pot. I reserved a dolly but the guy said there was none available because someone took two. I rent cars and the employees walk me around to check for problems. I was told on the phone that yes they had a problem with that truck and had another available but when I got back there they told me nothing was available. I asked for a refund. Said no. Terrible customer service. Just very upsetting.

Christine Marra 
Rating:
5.0

Customer did not leave a comment.

Travis Boileau 
Rating:
1.0

I called the facility to inform them of a slight delay in picking up the equipment. The individual assisting me, provided me the option of a trailer with a ramp versus a trailer without a ramp. I mentioned the ramp would be extremely useful as i was loading a heavy motorized wheelchair. Upon arrival the same individual acknowledged he had the trailer with the ramp available and started to process the paperwork. There was another individual in the office that was going to assist me to hook up the trailer that asked if my rental was one way or round trip. When he found out it was a one way rental, he instructed the individual processing my paperwork that he had the trailer with the ramp reserved for another person performing a local rental. I have rented multiple trailers from this location and each time the same person, in charge of hooking up the trailer provides me with the lesser quality trailer. The prior time I rented a trailer I pointed out one tire that was questionable, and his resoponse was "the trailer was just inspected, and is fine. If you have an issue call roadside assistance." This is not good customer service.

Erwin Kramer 
Rating:
3.0

There was some kind of liquid in the bed of truck when I got it. Staff did not do a walk around basically just gave me the keys .

Carlos Leon 
Rating:
5.0

Easy to rent. Easy to retrieve. All was great. Very friendly worker.

Robert McDonald 
Rating:
5.0

Customer did not leave a comment.

David Hendrickson 
Rating:
4.0

Customer did not leave a comment.

MARCUS STRIJDVEEN 
Rating:
3.0

The lady that was there at pick up was extremely unfriendly and a poor communicator. She gave us all a very uncomfortable feeling. I wouldn’t go back again unless it was urgent. She was very cold and standoffish. Wasn’t a good fit for customer service.

Vanessa Abraham 
Rating:
5.0

Customer did not leave a comment.

Veronica Chapa 
Rating:
5.0

The check engine light was on- is that a thing? Last time I rented a uhaul in Pomona California trucks also had this warnings!

RENAE BRADLEY 
Rating:
5.0

Great service.

robert seifert 
Rating:
5.0

Customer did not leave a comment.

David Hendrickson 
Rating:
5.0

Customer did not leave a comment.

William Sims 
Rating:
5.0

Your staff is absolutely amazing. Rented several trailers for weeks and always had the best service. Will definitely use ypu again when needed and let my fam and friend know where to go!! Thank you so much. Elizabeth Lira and family!

Elizabeth Lira 
Rating:
5.0

Customer did not leave a comment.

Wanda DeHoyos 
Rating:
5.0

Customer did not leave a comment.

Stephen Vickers 
Rating:
5.0

Easy and fast ! Thx,

Donald Holder 
Rating:
5.0

Customer did not leave a comment.

Nathan Saenz 
Rating:
4.0

The counter lady definitely had some attitude. Unbelievably, she was in the middle of texting someone on her phone while slowly, at the same time, handling my check out. I made a comment about how long it was taking and got a pretty snippy response....whoa! Even the other counter guy turned and stared at her. Through the years, I've previously rented a number of times from this facility and it's always been prompt, courteous and very efficient. Now? Well, it's mostly still there. Other than that, a good experience and all ended up well. Just hope I don't get her next time. Jim Beucler

JIM BEUCLER 
Rating:
1.0

When I picked up van, it could not be found. Then, it was not examined for previous damage and dents with me the customer. I had to take photos and send to UHAUL once I got home. Then on my on time van drop off, I accidentally left my expensive soft floor carpet in the van, and no one called me to let me know that I left it in the van to pick it up!! I got a cleanup charge of $41 INSTEAD. What type of company and CS does this by charging me !! > and keeps my carpet??? Where's my carpet? I want my carpet back!! I want a REFUND of $41 to my CC !! I want my carpet back! Ben Hobbins, 608-513=3535

James Hobbins 
Rating:
4.0

Customer did not leave a comment.

Ruben Lopez 
Rating:
5.0

it is always so simple here, never have to wait, Very nice associates

Linda Williamson 
Rating:
5.0

Customer did not leave a comment.

Brad Morris 
Rating:
4.0

Great service.

Michael Mason 
Rating:
5.0

Based on my experience, there wasn't anything to be improved upon. The manager at this location was fantastic. I didn't have exactly the right towing equipment, so he quickly remedied the situation. Picking up and returning were very easy.

Paul Tapia 
Rating:
5.0

Customer service was great. Pick up and return was smooth. Wish there was a better way to have the gas tank on either 1/2 or full to take the guessing out of how much is needed on return.

Dawn Reed 
Rating:
5.0

Customer did not leave a comment.

peter bureaux 
Rating:
5.0

What a great staff!…the pickup truck was almost new & did the job. I really recommend this location!!

Lise Godbout 
Rating:
5.0

My go to location. Great owners & crew!

chris payne 
Rating:
5.0

Nothing thanks

Louis Nicolao 
Rating:
5.0

Efficient clean convenient location..staff nice

Gerald Van linge 
Rating:
5.0

Quick easy, reasonable price, excellent vehicle towing trailer

Gerald Douglas 
Rating:
3.0

I got what I needed for a fair price, but it would have been nice if the customer service workers at the desk could have been courteous to show me which truck was mine to use, and show me how to open the back trunk door and lock it. Going to extra mile to help customers feel assured and welcomed would have been appreciated. Also, the truck was quite dirty and smelly.

Jenna Jeff 
Rating:
5.0

Great service

Bill Silvester 
Rating:
5.0

Customer did not leave a comment.

Seymour Wright 
Rating:
5.0

Customer did not leave a comment.

Sean Allen 
Rating:
2.0

My name, address, and email address was spelled completely wrong! I was told over the phone that the price would be $85 dollars to rent a uhaul. This did not occur!

Manuel Jaime 
Rating:
5.0

Customer did not leave a comment.

Lee Aceves 
Rating:
4.0

Customer did not leave a comment.

PAUL HARRIS 
Rating:
1.0

I was allotted less miles than my destination because I did not know which location exactly by my house would take the truck after a one-way rental. They did not tell me that or help me with that. Also, when I picked up the truck it was on EMPTY, they even commented apologized about it. When I returned the truck it had almost 1/4 of a tank yet they charged me anyway. I felt deceived. there are so many places to rent trucks from now., I will never use U-Haul again. They were always my go to and I used to trust them but not anymore.

SUSAN BERNARDO 
Rating:
5.0

Customer did not leave a comment.

Usman Aziz 
Rating:
5.0

Customer did not leave a comment.

Imee Fontecha 
Rating:
2.0

Your truck share program is horrible. I was not told when i went to one loction palm Springs that there was a truck in Pam Desert. The person at Palm Springs never said no one was there and I could not get the app downloaded to my phone. So I was on Dinah Shore with furniture to be delivered and no way to get the truck....The download never worked. Finally after much drama I was redirected to an actually opened store and the lady at the palm desert store was very nice and I actually had the panel truck. This was a horrible experience and the share program does notr work

Michael Silver 
Rating:
1.0

Mi have rented from here multiple times but this last time was a disaster. The lady working is very rude and has no people skills. I am very unhappy with the service that I received and will not recommend this location to anyone.

Devin Dyson 
Rating:
5.0

Customer did not leave a comment.

Susan Johnson 
Rating:
5.0

What a stark difference from the pick-=up location.

Jeffrey Harper 
Rating:
5.0

Excellent and efficient customer service.

Michel Patterson 
Rating:
5.0

Trailer has a wiring problem, my lights on my truck had a problem when hooked to the trailer, worked perfectly when the trailer was disconnected

Allen Lang 
Rating:
5.0

Fast, efficient and professional service from Rene.

David Aguirre 
Rating:
1.0

I reserve my truck online with the pickup time of 8:00am. When I got to the location I was told they didn't have any trucks. The woman at the desk suggested I cancel my reservation and she make a new one for me at another location. When I called customer service I was told that the pickup location they had in the system was different from the one I had in my confirmation email. When I made it to that location I was told by the man at the desk that I had to download the app to check out the truck because Uhaul doesn't open until 9:30am. I was then told that I couldn't have access to the wifi to download the app and check out the truck. I was then further told that the last time someone tried to download the app to check out their truck it took 45 minutes. He suggested I leave the store where the signal would be stronger. I left the store to drive around and find a stronger signal. I downloaded he app and tried to register to check out the truck. I was then told that because I had an out of state license I had to provide two references for a rep to call. I provided the references I then received a call from the rep because the app kicked me out of the process and he had to help guide me back to the point where I pay for the truck. when it was straightened out I the app pulled up the location for me to select so I can pick up the truck. The app wouldn't let me select the location and I was then told by the rep on the phone that I couldn't select it because I wasn't close enough to the location. I then drove back to the location to select it and went into the store for help. I was then helped by the same man who was there an hour and a half ago. The same man who told me I had to download the app if I wanted to check out the truck. I asked him why he didn't help me an hour and a half ago. He stated that although the storage unit was open Uhaul wasn't so he couldn't help me and he couldn't grant me access to the storage company's wifi because it for employee use only. The whole experience was extremely ridiculous and a complete waste of an hour and a half.

james taylor 
Rating:
1.0

Customer did not leave a comment.

Erik Marmolejo 
Rating:
5.0

Customer did not leave a comment.

Anna Cardoza 
Rating:
4.0

Lock on truck was hard to open. Moving company you recommended was not reliable. I put in a reservation, and they never contacted me!

james zeilenga 
Rating:
5.0

Best guys Marines helping Marines

Theodore Krakker 
Rating:
5.0

Customer did not leave a comment.

Angel Hernandez 
Rating:
4.0

Good staff and were very helpful.

Robert Miranda 
Rating:
5.0

Ariana from your Indio office booked a truck for me for pick up at the Varner location. I forgot to put petrol in the tank before I returned the vehicle and was surprised that I was charged $26.00 for petrol after using the vehicle for 19 miles. I called Ariana and she took care of the situation in a flash. I am so impressed with her ability to make decisions and take care of a good customers. I will never go anywhere else for UHaul services. She is a gem.

James Fernandes 
Rating:
5.0

Customer did not leave a comment.

Norm Eilert 
Rating:
5.0

Fast, professional & efficient service.

David Aguirre 
Rating:
5.0

Customer did not leave a comment.

George Nuno 
Rating:
5.0

I Was at Palm Springs, they had no trailer for me. - PS location booked my reservation and sent me the Palm Desert location' At Palm Desert we were helped by Gabe who went out of his way to get me what I needed. Gabe should be cited for giving outstanding service.

petter mailler 
Rating:
3.0

Customer did not leave a comment.

Steve Buchholz 
Rating:
5.0

N/A

Tory Webb 
Rating:
5.0

Best customer service I have ever had at U-Haul. The guy that helped was fantastic.

Kelly Hentzen 
Rating:
5.0

Customer did not leave a comment.

Thang Cao 
Rating:
5.0

Customer did not leave a comment.

Ambroshe Vasquez 
Rating:
5.0

Keep up the great service! Perfectly easy and straightforward!

KEN NEWMAN 
Rating:
5.0

Have the check engine light fixed or cleared, do there is no question about the engines condition. Have window crank handle replaced with a new one that does not fall off on driver’s side window. Service was good and truck was clean.

Peter Johnson 
Rating:
5.0

Customer did not leave a comment.

David Segura 
Rating:
4.0

Customer did not leave a comment.

Brian Hogan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top