Customer Reviews for Security Public Storage Moreno Valley
(U-Haul Neighborhood Dealer)

779 reviews

24861 Sunnymead Bl   Moreno Valley, CA 92553
(Between Perris Blvd and Indian)

(951) 247-0436

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(951) 247-0436

24861 Sunnymead Bl
Moreno Valley, CA 92553
(Between Perris Blvd and Indian)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep doing a good job

Rex Engstrom 
Rating:
5.0

Customer did not leave a comment.

James Underwood 
Rating:
5.0

Customer did not leave a comment.

eduardo jimenez 
Rating:
4.0

Customer did not leave a comment.

Shiela Laing 
Rating:
5.0

Customer did not leave a comment.

Amber Sanchez 
Rating:
1.0

"The Woman Rep was very rude" not the gentlemen who checked me in..

david brown 
Rating:
1.0

I received email indicating I need to pickup from one location. After waiting in line for 30 minutes, I was told that my pick-up location is transferred to the new location. I need to go there and pickup truck from there. I went to other location and at other location I was told for the trolly I need to go back and pickup from there. How inconvenient that can be for any customer you can imagine. For returning the truck and equipment, I was required to go to two locations.

Rahul Datir 
Rating:
1.0

They do not answer there calls and did not provide me with a passcode for the locked trunk. I had to drive back to get that information (Vincent was working that day)

Taysir Awad 
Rating:
1.0

I rate this process as very poor and it does effect what I will consider for my future moving decisions.

Thomas Campbell 
Rating:
5.0

Customer did not leave a comment.

joseph valenti 
Rating:
1.0

Maintain vehicles. Better customer service

Martha Matus 
Rating:
5.0

Nothing the customer service was amazing

EVELYN MELENDEZ 
Rating:
5.0

Customer did not leave a comment.

steve james 
Rating:
4.0

Customer did not leave a comment.

ALBERT JAMES 
Rating:
5.0

Easy drop off

Jeannette Castro 
Rating:
1.0

When I rented the vehicle there was someone else’s name that came up under my phone number. I asked them to change it so that I wouldn’t have an issues returning the vehicle. But they did not. I tried several times to return the vehicle via the app/website but couldn’t to no avail. I took pictures and dropped the key like the customer rep suggested. I received an email with my receipt this morning and was charged an addition $350 dollars, because someone made a mistake. It had not be rectified because there’s no on site manager. I will never use Uhaul again. This site had bad customer service all around.

Myeshia Williams 
Rating:
4.0

First time I used this location whereas the truck was dirty and animal hair all over the passenger seat.

Patricia Gomez 
Rating:
5.0

Customer did not leave a comment.

Alex Martin 
Rating:
5.0

Customer did not leave a comment.

Jesus Sanchez 
Rating:
5.0

He was really cool game the storage truck and I appreciate his help.

Marcus Futch 
Rating:
5.0

very nice attendant fast service

Maria Valasquez 
Rating:
5.0

Customer did not leave a comment.

William Hobbs 
Rating:
5.0

Great place and great customer service

Bertha Ocegueda 
Rating:
5.0

Customer service was great excellent

Eneida rodriguez 
Rating:
4.0

Customer did not leave a comment.

April Connor 
Rating:
4.0

Customer did not leave a comment.

yolanda padilla 
Rating:
5.0

I dropped off the uhaul therefore I did not have any communication with anyone.

marie brunner 
Rating:
5.0

All Excelent

Ruben Velazquez 
Rating:
5.0

You guys have excellent customer service

FRANK LEE 
Rating:
5.0

Es una buena empresa para rentar un equipo

Pablo Funes 
Rating:
5.0

Todo esta muy bien atención y equipo

Pablo Funes 
Rating:
5.0

Great customer service!!! Thanks to Anthony for being courteous and professional.

Rossana San Agustin 
Rating:
4.0

Customer did not leave a comment.

Raymond Ferrer 
Rating:
5.0

Customer did not leave a comment.

elana martin 
Rating:
5.0

Customer did not leave a comment.

roberta cook 
Rating:
5.0

Park truck at the end towards Sunnymead

Jon Rodriguez 
Rating:
5.0

U huaul exelent

Pablo Funes 
Rating:
5.0

Nothing, your service was very professional and I appreciate that thanks

ERNEST ARGUELLO 
Rating:
5.0

Customer did not leave a comment.

juan limon 
Rating:
5.0

The young lady was good what she was doing we came to get the truck

Marcus Futch 
Rating:
5.0

Maybe check and lock all the backs of the trucks when they come in and have an employee unlock the and recheck the back of the trucks when they are issued to customers. (Homeless were staying in a couple of the trucks at this location so they were gross on the inside.)

Kadin Martinez 
Rating:
5.0

Customer did not leave a comment.

Salinas Rodney 
Rating:
5.0

Customer did not leave a comment.

Paul Norwood 
Rating:
4.0

Customer did not leave a comment.

KYUNG PARK 
Rating:
5.0

Customer did not leave a comment.

ARIEL ORTIZ 
Rating:
5.0

Nothing at all. Your personnel was very helpful courteous and knowledgeable and your equipment was very clean and satisfactory.

Viviane Tamborero 
Rating:
5.0

Customer did not leave a comment.

Ceasar Robles 
Rating:
3.0

Customer did not leave a comment.

Sebastian Rubio Ruiz 
Rating:
4.0

Customer did not leave a comment.

Mary Manning 
Rating:
5.0

Amazing customer service! So kind and helpful!

JOLEEN FOWLER 
Rating:
5.0

Everyone was very helpful and cool they held my reservation even though I was a little late definitely recommend 🙏

Alex Lopez 
Rating:
5.0

Everthing good

Ana Padilla 
Rating:
5.0

Customer did not leave a comment.

Vincent Ybarra 
Rating:
5.0

Customer did not leave a comment.

thelma trams 
Rating:
5.0

Continue to have great service and dependable

Dementrus Daniel 
Rating:
4.0

None

TOMMY HAYDEN 
Rating:
5.0

Customer did not leave a comment.

Regina Criscione 
Rating:
5.0

Customer did not leave a comment.

Kevin Woods 
Rating:
5.0

None everything seemed to be fine.

lizette wallace 
Rating:
5.0

The customers were friendly and very helpful when returning equipment . I would recommend this place for excellence .

Eva Villareal 
Rating:
5.0

Excellent customer service!!!! Would definitely recommend this location.

SHERYL HAMMER 
Rating:
5.0

Staff had well explained instructions what they could do to help and they were ready for me to pickup.very friendly place and neat & clean environment. Ive always used Uhaul in the past and they made it easy for. Im single and was very glad to be able to rent a Van. Thank you so much

Valerie Tod 
Rating:
5.0

Customer did not leave a comment.

clodomiro montes 
Rating:
1.0

Better and professional customer service This is my third time renting a uhaul truck in the last couple months this the worst time ,from the time I pick up the equipment to the time I dropped off .. problem with the truck , customer service very poor and lier Andrea her name …Poor Poor Poor Service , I dropped off the truck on Nov 07 by 11:00 am I handle the keys to the location Chevron Green Valley. I received a phone call from uhaul same day in the afternoon reminder to drop off the truck. I confirm with the lady the truck already dropped off that morning, the truck didn’t check into the system until the next day at 9:03 am when I looked at the receipt they changed me $55.00 for clean up the truck and posted picture with my receipt . Was debris don’t know how appears on the truck if wasn’t from me , y return the truck with 50%fuel they marked down the gas I/4 ,, when I call to ask about the debris and the gas and the truck they didn’t check into the system until one day later Andrea went off on me on the phone she’s was saying she spent the night in the hospital didn’t have a chance to check in ,,the truck in the system, what I don’t believe this is the case , according to the miles even I’m with the miles allowed, I believe somebody use the truck for that extra day before check in to the system , and I got charged for cleanup. For any questions you can call me anytime my phone number is 951 858 3777 thank you

Hassan Zaioun 
Rating:
5.0

Customer did not leave a comment.

Gary Buttram 
Rating:
4.0

Great

Steed Ferreira 
Rating:
4.0

I originally reserved a appliance dolly from UHAUL down the street. When I arrived for it, they told me they didn't have it. They then called around for one nearby. They sent me to security storage. All worked out.

ERNEST LAGRIMAS 
Rating:
5.0

Everything was good.

Gerardo OrozcoFranco 
Rating:
5.0

Customer did not leave a comment.

Clarence Walker 
Rating:
5.0

Customer did not leave a comment.

Tailesha King 
Rating:
1.0

The employee never walked the truck with me, no explanation of the trucks components or or documentation of existing damage. The truck was in horrible condition. There was a cracked windshield, and the truck had clearly been smoked in and had ash all over the interior of the cab. The windshield was covered in bird droppings and dirt so bad that I had to wash the windshield and side mirrors so I could safely see. The headlights need to be replaced as they are either out of balance or in need of replacement. The interior of the storage compartment was very dirty and I was able to sweep out 2 large dustpans of debris.

Dennis Day 
Rating:
5.0

Customer did not leave a comment.

Isaac Dubose 
Rating:
1.0

Be consistent, I put gas in it and everything and you guys charged me a dollar a mile. I was exact on my mileage and you guys charge me an extra $15.

James Armour 
Rating:
5.0

Customer did not leave a comment.

SHAWNDA JAMES 
Rating:
5.0

Thank you

Regie Daez 
Rating:
5.0

Customer did not leave a comment.

Jamie Harrison 
Rating:
5.0

Customer did not leave a comment.

Eunice Robles 
Rating:
5.0

Customer did not leave a comment.

Diana Lopez 
Rating:
5.0

First the uhaul was good not gana say nada bad bout it I rented a dolly to but didn't get it wen I left from the s Public storege but this is a good thing cuz I no we went over the miles they gaved use but didn't charge mi nothing u ask y ok cuz I clean an mopped an sweet the back of the uhaul an clean the the sides with a rag an put a little more gas wat it had cleaned the front the seats picked up trash that was in there an that's y I think they did not charge me nothing wen I droped it off so I suggest u do the same an u will be good an they won't charge u for going over miles. An last thing that ull look good with them next time u rent one ill still give them a 5 thanks alot peace ✌️

Omar Delao 
Rating:
2.0

Ask and confirm availability

ANTHENY VALENCIA 
Rating:
5.0

Very nice onsite Manager!

Melany Merryman 
Rating:
5.0

Customer did not leave a comment.

Monica AlcantaraCardona 
Rating:
4.0

Hitch was not placed on puck up truck rental, so I had to drive back for it.

SANDRA BRIENO 
Rating:
3.0

Customer did not leave a comment.

Andrew ContrerasPerez 
Rating:
5.0

They are fast and efficient! Definitely will use them again. Excellent service!!

Ananise Scott 
Rating:
5.0

Customer did not leave a comment.

Jason Cooper 
Rating:
5.0

Excellent customer service always willing to help. Thank you guys

Anthony Villasenor 
Rating:
4.0

Customer did not leave a comment.

Kaien Hin 
Rating:
4.0

The truck was filty. I could hardly see out of the windows and there was no washer fluid to clean them.

Carolyn Hannibal 
Rating:
5.0

Customer did not leave a comment.

Leah Hernandez 
Rating:
5.0

Clean the trucks inside

Harold Jones 
Rating:
5.0

Customer did not leave a comment.

FRANK NAVARRO 
Rating:
5.0

Customer did not leave a comment.

Adriana Basso 
Rating:
5.0

Thank you!

Fernando Camarena 
Rating:
5.0

Customer did not leave a comment.

bobby westbrook 
Rating:
5.0

Customer did not leave a comment.

Catherine Lockett 
Rating:
5.0

Nice clean facility and great customer service!

KURT KASSLER 
Rating:
4.0

Experience was great, thank you

Armand Veldusea 
Rating:
5.0

Customer did not leave a comment.

Edward Archuleta 
Rating:
4.0

Customer did not leave a comment.

Arnold L. Jones 
No reviews have been submitted for this location.

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