Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

460 reviews

521 Harbor Crt   Pittsburg, CA 94565

(925) 526-6087

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(925) 526-6087

521 Harbor Crt
Pittsburg, CA 94565

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The pickup truck wasn’t 100% clean. The customer service I received was awesome!

Taneya Roe 
Rating:
4.0

Truck had a broken drivers side windshield wiper. Got caught in a rain storm and couldn’t see, very dangerous!!

Anthony Rachal 
Rating:
5.0

Customer did not leave a comment.

Vanessa Ramos 
Rating:
5.0

Customer did not leave a comment.

Raymond Martinez 
Rating:
5.0

Awesome job! The whole process was really easy! The ladies at the front were very helpful and kind.

Sabrina Bishop 
Rating:
5.0

This is the best uhaul location I've found so far! I only wish that I could do mobile check-in/drop off. If so, I'd use this location several times a year. The woman who maintains the plants is so friendly!

Vonn Jensen 
Rating:
5.0

Customer did not leave a comment.

Cicely Mackenzie 
Rating:
5.0

Customer did not leave a comment.

Faisal AL Ramahi 
Rating:
5.0

My experience with this location was great hassle free. Good customer service.

PAMELA ANDERSON 
Rating:
3.0

Customer did not leave a comment.

ERLINDA GUERRERO 
Rating:
4.0

Customer did not leave a comment.

IVAN ALVARADO 
Rating:
5.0

Customer did not leave a comment.

TIA SCOTT 
Rating:
5.0

You good 👍 just assure them that . They needs will be taken care of like ms Rosa told me

RENEE PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Michael Wilson 
Rating:
5.0

Customer did not leave a comment.

Raymond Martinez 
Rating:
5.0

Nothing. Everything was excellent customer service, online, on the phone, and in the U-Haul store. Everything step was excellent

Melissa Griffin 
Rating:
5.0

Customer did not leave a comment.

Gloria Dodsin 
Rating:
4.0

Customer did not leave a comment.

Jai'La Bell 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HALE 
Rating:
5.0

Great service, easy process, very clean, and overall a great experience

Clay Tully 
Rating:
5.0

The location in convenient, well maintained, however your customer service has a lot to be desired, including timely in opening the gate when no other customers are inside. When i returned the cargo van it was full of gas, unfortunately i did not get a printed receipt at the time of the return instead it was emailed to me. A couple hours later I printed my receipt to get reimbursed and found that i was charged for 2 gals of gas. Before i returned the vehicle I filled it up for less than $5 . I only traveled 13 miles. The agent did not mention that i would be charge for gas when i returned the vehicle otherwise i would have been able to show her that the tank was full. When I returned a couple hours later to question the charges and was told that the vehicle was already rented out which was not true it was sitting on the lot. The charges for the 2 gallon was only $10.20 but it is wrong to cheat your customers. What would be interesting is to find out the rental history of that vehicle rental after me to see if it went out full or not. My church has a food pantry and the rentals are only used to pick up food from to serve our needy community so any amount that is misrepresented to the church is shameful.

ONEDA TURNER 
Rating:
5.0

Unfortunately I didn’t catch her name but the lady at the front desk made the process so simple, smooth & quick on top of being very friendly & polite.

trinity robertson 
Rating:
5.0

Great office staff. Your staff was courteous and helpful. Thank you

BRIAN MCCOY 
Rating:
4.0

Customer did not leave a comment.

Sean Collins 
Rating:
5.0

It was perfect👌

Wayne Gilbert 
Rating:
1.0

It needs to be more clear on which locations offer night drops when you pick up the rental. I drove to do a night drop only to be walking around aimlessly looking for a key drop and having to drive home going over the 99 miles allotted. Also the 99 mile cap is BS

jessica cantrel 
Rating:
4.0

So far all is good 👍

deborah hines 
Rating:
5.0

Customer did not leave a comment.

Selvin Trigueros 
Rating:
5.0

Customer did not leave a comment.

Marlan Braggs 
Rating:
5.0

The location manager was great - informative and accommodating. The process was simple and low stress.

Carmen Malik 
Rating:
5.0

Customer did not leave a comment.

Andrea Wade 
Rating:
5.0

Customer did not leave a comment.

Michael Varela 
Rating:
3.0

After hours drop off was very confusing. No directions outside the locked gate. Called the location several times and someone finally answered and let us in.

Sharon MCbride 
Rating:
5.0

Customer did not leave a comment.

Wallace Johnson 
Rating:
5.0

Customer did not leave a comment.

CHENGKANG YU 
Rating:
5.0

Quick and easy and no hassle I loved it

Tina Nolen 
Rating:
5.0

Very friendly staff.

Tasha Santiago 
Rating:
5.0

Customer did not leave a comment.

Brionna Drummer 
Rating:
5.0

Customer did not leave a comment.

Donna Helling 
Rating:
5.0

Customer did not leave a comment.

Yari Galo 
Rating:
1.0

I did not get furniture pads as requested. The truck was not ready when I arrived as promised. They changed my pick up location last minute which messed up all my plans. Uhaul sucks

Cameron Kvech 
Rating:
4.0

Just stay beautiful because your personality is great

Lannette Lawson 
Rating:
4.0

Need to check the actual fuel level instead of assuming from the last user, makes a big difference where the actual line it’s on especially with the gas prices now But they fixed it after I showed a picture of the actual gas Level sometimes it drops after starting the Truck.

Isidro Idencio 
Rating:
4.0

Nothing it was a good exp

Troy Carey 
Rating:
5.0

Rosa was nice, polite and followed up with my reservation. Good customer service.

Bernardo Guzman 
Rating:
5.0

I forgot the staff’s name but she was sweet and friendly! Great customer service and location. Would recommend to friends and family.

Tina Lee 
Rating:
5.0

Nothing every thing was so easy to do on line. I will be using you again thanks

Margarita Hudson 
Rating:
5.0

Customer did not leave a comment.

Carmelita Sylve 
Rating:
5.0

Tatiana is very friendly and helpful.

Michael Wilson 
Rating:
5.0

Customer did not leave a comment.

Lisa Anderson 
Rating:
5.0

Customer did not leave a comment.

Patricia Battaglia 
Rating:
5.0

5 star customer service. Vehicle was great

Derek Walker 
Rating:
5.0

Staff were professional, efficient, and friendly. Was the easiest and best rental experience I’ve ever had

Rod Wilkinson 
Rating:
5.0

Customer did not leave a comment.

adi nabou 
Rating:
5.0

Customer did not leave a comment.

Pablo Cossio 
Rating:
5.0

Rosa was awesome

christian manansala 
Rating:
5.0

Customer did not leave a comment.

STEVEN PORTER 
Rating:
5.0

Customer did not leave a comment.

Lisa Florez 
Rating:
5.0

Customer did not leave a comment.

CHENGKANG YU 
Rating:
5.0

Great customer service at Security Public Storage. Quick, easy and reliable.

Crystal wALKER 
Rating:
5.0

So far so good. I didn't have any issue with my rental, rental process was smooth, pick up and drop off are great.

Rodmann Navarro 
Rating:
5.0

The manager Rosa was awesome. Friendly and a pleasure to talk too.

Chris Burgess 
Rating:
5.0

My experience went well. I just wish there was an option to drop off at anytime of day. I had to wait to return the uhaul the next day once the place opened.

Braxtyn Lerch 
Rating:
3.0

Staff was great, she was very friendly and professional but the truck I drove wasted 7 gallons of gasoline and I only drove 23miles. That means the fuel economy is less than 4miles/gallon which is absolutely ridiculous I can’t imagine someone requiring to move across states needing to pay thousands of dollars in gas alone. Trucks require maintenance to maximize fuel economy, they were run down and check engine light was on.

Cecilio Gomez 
Rating:
5.0

The lady that works there was extremely nice and professional on top of very caring.

Jill Johnson 
Rating:
5.0

Very pleased. Friendly. Efficient. The whole experience was a breeze. Many thanks. In todays world it really makes a difference !

Sue Andrews 
Rating:
5.0

execellent super caring customer service excellent Rosa professionally serving from her heart.

adi nabou 
Rating:
5.0

The ladies at this property were absolutely amazing they did everything to make my U-Haul experience the best I can ever had I've been to a lot of U-Hauls and I've had bad experiences but this was the best by far

WILLIS MURRAY 
Rating:
5.0

Great customer service, positive, helpful, knowledgeable and courteous.

Francis Michael Baker Jr 
Rating:
1.0

Dont allow people to select a time that they can’t return the truck and dont have workers say they are going to take care of an issue that was their fault and then turn around and charge me extra for said issue.

ANDREW TADROS 
Rating:
5.0

The vehicle had less than 10,000 miles there was a problem with tire monitoring system I could not read the information display the message keep on reading low tire pressure R/R. Other than that it was an excellent experience. And I will be renting from this guys again.

Juan Jauregui 
Rating:
5.0

Customer did not leave a comment.

Laura Nix 
Rating:
5.0

Customer did not leave a comment.

Heidi Butler 
Rating:
4.0

Customer did not leave a comment.

Joseph Coutermarsh 
Rating:
5.0

Customer did not leave a comment.

JeVon TranColey 
Rating:
4.0

Everything is good. I didn’t think to ask about an outside unit. Would be nice to go in when needed.

Joseph Hutcheson 
Rating:
5.0

Customer did not leave a comment.

Richard Sposato 
Rating:
5.0

excellent service customers service super work out of there heart Rosa kind always look us in the eye smiling all the time.

adi nabou 
Rating:
4.0

Staff very helpful. Just keep them how they handle my needs. I am a very satisfied customer.

shelia adato 
Rating:
5.0

Customer did not leave a comment.

ANGELA MEALS 
Rating:
5.0

Appreciate this location for acknowledging as a regular customer. Excellent

adi nabou 
Rating:
5.0

Nothing. Although, it was a little tricky with goggle maps, the service, the customer service, and facility is like a hidden jewel. It was a consumer friendly experience from the online registration to the pick up and return of the vehicle. As a senior, this location is a win-win.

rosita gobbell 
Rating:
5.0

Great

Tracy Savoy 
Rating:
5.0

Customer did not leave a comment.

cesar rodriguez martinez 
Rating:
5.0

Customer did not leave a comment.

Mary Burgess 
Rating:
1.0

The girl working facility (African American) not sure her name has absolutely zero customer service. She is so rude! Doesn’t acknowledge customers as they walk in. Ignores them and walks right past them and goes outside. There was a mix up with online reservation. Truck was rented on 9/15 @ 4:30 and returned on 9/16 at 9:30 am. There system was down when truck was returned and just received confirmation and it shows the truck was returned a day later 9/17.

Ramiro Amador 
Rating:
5.0

Customer did not leave a comment.

Kathy Ely 
Rating:
1.0

won't be back.

Kris Baker 
Rating:
4.0

Customer did not leave a comment.

SANTO ENEA 
Rating:
5.0

Customer did not leave a comment.

Joseph yetna 
Rating:
5.0

Customer did not leave a comment.

Franklin Cea Miranada 
Rating:
5.0

Customer did not leave a comment.

Stephanie Potts 
Rating:
1.0

The fuel charge is B.S. I put 7.044 gallons in the truck before returning it. My total mileage was 45 miles. With the 3 gallons you charged me for, that's less than 5 miles per gallon.

Peter Conrad 
Rating:
5.0

This location is great. The Oakley location is horrible, but this location is amazing. Great Staff. Friendly. Helpful.

Sean Gendreau 
Rating:
5.0

They are great there. Tatiana is the best ever. We rented from this location last year and went back because of that. We will be there again later this week. 🤗🫵🏽

Joseph Hutcheson 
Rating:
2.0

I had a very difficult time trying to return the truck at this location after hours. I couldn’t get inside the gate and they didn’t have a key Dropbox. After an hour of calling every number I could find and chatting online, I was finally told to leave the truck outside the gate with the keys in the ramp. Customer service left a lot to be desired.

Pablo Betancourt 
Rating:
5.0

Have rear viewing cameras in all trucks..or give customers the option to pick out

Desiree Brown 
Rating:
5.0

Customer did not leave a comment.

jesus Martin 
Rating:
3.0

Customer did not leave a comment.

BETTY ALCARAZ 
Rating:
5.0

Needs a dooley

Mary Burgess 
No reviews have been submitted for this location.

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