Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

506 comentarios

851 Galleria Bl   Roseville, CA 95678

(916) 771-2226

Horario

  • Mon–Sat
    9 a. m. - 5:30 p. m.
  • Domingo
    10 a. m. - 3:30 p. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(916) 771-2226

851 Galleria Bl
Roseville, CA 95678

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5:30 p. m.
  • Domingo
    10 a. m. - 3:30 p. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I chose this location since it was closest to my home. Excellent customer service, easy check in and return, no problems at all. Highly recommend. Please note, parking is limited if you are leaving your car there. Thanks.

Stanley L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth M. 
Clasificación:
5.0

Perfect service. Thanks so much!

Yevhen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gurdarshan S. 
Clasificación:
5.0

Location and customer service were great. U-haul was not that clean inside there was a partial water bottle and used paper towel on the floor. The floor wasn't that clean under the seats.

Nichole M. 
Clasificación:
5.0

It was a much better experience renting the truck from this location than other locations I have rented from!! Great job!!!!

DEBBIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
5.0

Great service and friendly service

Marvin Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

Amazing customer service and such a caring team. This was our first rental experience with U-Haul. The team went above and beyond and even checked on us right before we had to start our drive, wished us a safe trip. It's hard to find companies that do this now days. We safely reached our location and the staff was amazing with reach out to make sure we made it safe. Checking the rental in was super easy, staff welcomed us and made this a stress free experience. We appreciate your patience with us and for helping us along the way. We will definitely recommend this location to everyone we know. Thank you again, this meant a lot to our family!

Martin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

Needs a better customer service.

Ariben M. 
Clasificación:
1.0

THE GENERAL MANAGER SCOTT is an awful human being, he's the big guy with short hair, you can see a photo of him in the photo page on main menu of uhaul. he was so disrespectful and it made me never wanna rent there again, he deserves to be fired for how he treated me. DO NOT RENT AT THE REDDING LOCATION ON CYPRESS! I towed my car to sac from Redding and I called one of the locations in sac to see if it was okay if I can drop off the trailer so when I go back to Redding I won't be going 55 because of the trailer. The sac location said it was okay and I thought everything was good! I then wanted to pick up my car from sac a week later so I rented a truck and a trailer from the Redding location and once I got there they said I owe $300, after 30 minutes of wait time i then found out, I didn't take it to the right location, i then said that I didn't know and that the sac location said it was okay. The employee I was talking to was really mean, he said that the manager Scott said I couldn't rent there anymore cause he doesn't trust me. The employee was a darker guy that kinda looked like young Morgan freeman, he was getting really angry with me and I said I wanted to talk to the manager, the manager SCOTT came out and said “tell me what he said” like I was in elementary school, he was really mean and he kept said that he doesn't care about the fact that I paid $300 for MY OWN MISTAKE and I shouldn't listen to Sacramento. He then lied about the wait time for picking up the trailer from Sacramento, he said it took them 3 months to get it back when it was only a week. So I left really upset. I called me buddy to rent the truck and trailer and my buddy said he can do it, my buddy walked in and the manager looks up MY FACEBOOK and types in his name and asks him if that was him, my buddy said no and the manager said GET OUT! It took my two days to finally a reservation at other locations cause my name was flagged and put on E-alert, I finally managed to succeed at the cottonwood location after 30 minutes of wait time to take my name off of OF E-ALERT( which btw my name and my buddies name is still flagged) After everything I just want my money back and I want the gm Scott to get demoted or fired for the way he treated me and from the looks of it ALOT of other guests that tried to goto uhaul.

Forest T. 
Clasificación:
1.0

Extremely rude employee. Got mad at me for wanting to park my car at the establishment so I could take the uhaul. Told me I'd need to park at another location & walk back to get the uhaul, while I'm 8 and a half months pregnant. When I told him I wasn't going to walk that far, he rolled his eyes, audible sighed & said “all of you guys are taking my parking spots that are meant for the storage customers”.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

both men that helped me, the young blonde guy when I picked the truck up and the other very jovial fellow helped make the experience really good! I'll DEFINITELY use UHAUL again. Thanks so much!

Chad S. 
Clasificación:
5.0

Front desk was a very kind and helpful person

Dema K. 
Clasificación:
5.0

Fix one uhaul the seat can't adjust its stuck for long legged driver's. They gave me another uhaul but had an exhaust leak. It was hard to concentrate on driving with such loud noises. 4 hours driving I wanted to scream.

Susan S. 
Clasificación:
5.0

The rental had an exhaust leak!! It was so noisy, four hours of driving it was awful. Get it fixed for your other customers. We pay good money to rent it should be in good shape.

Susan S. 
Clasificación:
5.0

Best location in area to get your uhaul rental trucks and equipment. Great management team.

Victor D. 
Clasificación:
5.0

Matt was great, very helpful and friendly.

PEGGY B. 
Clasificación:
5.0

The manager, Tony, is the best!! He explained everything that I needed to know regarding me trip to Reno, including what size truck was best for me. If anyone in Roseville needs to rent a truck, see Tony at Security Public Storage.

gerald L. 
Clasificación:
5.0

Very good and fast service for renting and returning!

jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

The uhaul rental place in the area.

Victor D. 
Clasificación:
5.0

Great service

Sina K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Van N. 
Clasificación:
2.0

Was suppose to have for 24 hours and manager put me down for 6 hours!

Victor D. 
Clasificación:
5.0

Process was fast and easy.

Cristina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

nadeem A. 
Clasificación:
4.0

We appreciate d the help by the staff overall.

Tim F. 
Clasificación:
5.0

Best location to rent your uhaul trucks. Fast and easy , not a long wait to get you uhaul needs.

Victor D. 
Clasificación:
5.0

Can't say enough about the great service here! By far the best UHaul experience we have ever had and the best customer service experience. The Manager went above and beyond to make sure my son and I were taken care of! I felt like we were VIP customers! Thank you!!!

James R. 
Clasificación:
5.0

Servicio al cliente de excelencia. Very nice. Will rent from them again for sure.

Tiana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Florin M. 
Clasificación:
5.0

Before deciding to use this facility I had an at length conversation with Matt in which he answered a ALL of my questions and more about truck rental. His willingness to patiently listen to all of my questions is expremely valuable to me. You cannot improve on that kind of service. When my use of the equipment was at an end, I'd had a small problem that I spoke to Tony about and he IMEDIATELY resolved the issue. I was delighted with his manner in which he spoke to me and with the speed at which our transaction was completed. Thank you U Haul.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tahnee M. 
Clasificación:
5.0

Best uhaul rental facility in town

Victor D. 
Clasificación:
5.0

Great place to get your uhaul rental, easy and fast service wait time is minimal.

Victor D. 
Clasificación:
5.0

Great Experience..

Vince P. 
Clasificación:
5.0

Tony and Matt are awesome!

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

Best uhaul rental place in the area good experience great management team and in and out in a timely manner.

Victor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon H. 
Clasificación:
5.0

Everybody was nice even the dog

EARL P. 
Clasificación:
3.0

The owner had to work my pickup time around his auction business. Upon arrival, I waited almost an hour to be taken to trailer. The location is difficult to access. I did not choose this location. Uhaul switched me to it and I'm not pleased about that. I was planning to buy a tv box while at the location I chose and new location had very minimal supplies. The gentleman who helped us was nice but I certainly would not go there again. If switched, I would cancel.

NICHOLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy D. 
Clasificación:
3.0

Still do not have a receipt. I got 3 emails with a $0 balance. I need the receipt of exactly how much it is. To get remembered

Darryl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Van N. 
Clasificación:
3.0

Tony was very helpful! Location was hard to find as my gps had me enter the driveway before the entrance.

Jacquelyn F. 
Clasificación:
5.0

Best uhaul rental facility in the area . Fast and easy to book a truck or van when needed, good management team at this facility.

Victor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul V. 
Clasificación:
5.0

The representative was friendly and wanted to know how my experience was. Was in gaged.

Regina G. 
Clasificación:
4.0

I was sent here from Elk Grove Uhaul because they didn't have the trailer that I reserved. The young man was positive and composed, despite have a line of people 4 deep at the opening bell. Good job.

steve J. 
Clasificación:
5.0

Awesome management team , fast and easy, best in the area for your uhaul needs.

Victor D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
5.0

Was a great experience overall

Rob C. 
Clasificación:
4.0

Friendly staff on the first visit.

Sean D. 
Clasificación:
5.0

Leave more gas in the fuel tank. It is difficult to calculate the amount required from a 1/4 full tank for a 26 foot truck. Best practice - take full, return full. I took it from 1/4, but I had to return it from 1/2 tank.

Igor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG B. 
Clasificación:
5.0

Best uhaul rental place in the Roseville and and surrounding area good management team.

Victor D. 
Clasificación:
5.0

very friendly and helpful

Thomas P. 
Clasificación:
5.0

Tony and Matt were extremely helpful.

William W. 
Clasificación:
3.0

After hours drop off process was easy. However, parking was unisally difficult. I don't think this facility gets many 20 footers as none of the parking spaces were really adequate in order to return the vehicle.

Natalie S. 
Clasificación:
1.0

I got charged an extra $102.90 because the asshole who works here told me I didn't need to return my uhaul until after the weekend was over. I just got back from a 3 day road trip from Alabama to California, was just about to turn in the uhaul when I called the location saying I was coming in. The response I got “don't worry about turning it in today. You have until Sunday to drop it off” (it was Friday when I was calling them). I don't know I am being charged until I get an email a day and a half later…. 0/10 would not recommend going here. They just want your money and won't tell you what you're paying for until it's too late.

Bergen M. 
Clasificación:
5.0

Tony was very helpful and friendly.

Juan R. 
Clasificación:
5.0

Very helpful, friendly, personable and efficient. Thank you for the advices when checking in.

Jean-Philippe S. 
Clasificación:
5.0

Super friendly and efficient!

Juan L. 
Clasificación:
5.0

Great service great location

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi K. 
Clasificación:
5.0

Recommend taking antibacterial wipes or regular wipes to the steering wheel after each use. It was pretty dirty.

Dave W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edsel A. 
Clasificación:
5.0

Tony was really helpful and friendly.

Michael H. 
Clasificación:
5.0

I was 5 minutes late in returning the equipment, but the attendant so kind to open up the gate to let me in. So appreciate it

Sarjeet S. 
Clasificación:
5.0

Nothing I can think of.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trisha B. 
Clasificación:
5.0

Helpful service, and friendly conversation. The staff here are fantastic.

KENT R. 
Clasificación:
5.0

I have used u-haul rentals MANY times over the years and working with Tony and Matt at this location was the best experience ever. Tony was beyond helpful in setting up my rental. He caught my typo when I ordered online "60" blankets instead of "6". He could have let that go, but instead called me to check. The truck I requested was excellent! He also helped me on the spot when I accidentally rented a storage unit at another site that was too small. His site had 3 more size options, plus a larger "drive-up" unit that made moving my household items incredibly easier. The other site required walking through an interior maze with elevators. Tony was helpful and incredibly great to work with... as was Matt... who signed me in and helped me get started with the truck. My truck rental was fun to drive... 30+ foot long, which handled all of my items nicely. U-haul is often the only choice we have when moving or for storage and the customer service can be less than great. At this site, Tony will make sure you're taken care of during what is often a very stressful moving event.

Cheryl H. 
Clasificación:
5.0

Very friendly, truck worked well

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca T. 
Clasificación:
4.0

The a/c went out and it was 100 degrees that day the steering had a lot of play making the truck difficult to drive at times

james S. 
Clasificación:
3.0

The Van was not cleaned, crumbs and dirt all around. smells like a cow/goat den

Rosanto M. 
Clasificación:
5.0

I normally don't bother to do reviews, but Matt did an awesome job. He was very personable and accommodating. Much better experience than the U-Haul location down the road.

Greg L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti P. 
Clasificación:
5.0

Very Helpful

mike S. 
Clasificación:
5.0

It was a very good experience. The representative, Matt Warrick, did an excellent job. He was receptive, engaged, and super efficient. I will recommend this location to others.

Florentino G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vibol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
No se han enviado comentarios para esta ubicación.

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