I see both sides to this comment, but as a customer I questioned not having paper rental agreement... Although no issues, trailer was and is perfect, I did not possess a paper rental agreement (maybe it was sent to email but I never saw it) the tennessee trailer plate had a expiration sticker in 2022. No explanation to an officer or paper either... Just a suggestion
Thomas Hubberstey
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and great info call on location day before drop off
Mark BartleyCustomer service at this location was above and beyond what is expected. Friendly and approachable staff
Karla BurketCustomer service was EXCELLENT! The representative at the location was friendly, easy going and fast! I was in and out fast on checkout and returning the truck was even easier. Great experience overall!
Amar GandhiGreat customer service. Quick check out and return. Nice people.
Stephanie GomezGosh, the service was very pleasant. U Haul, the best in the business.
Darrel MueroThe representatives that checked the equipment out to me and checked in were absolutely fantastic, this is why I keep coming back to this location for my rental needs!!
James RyanThis location has the very best service. Fast, fun, polite- I am switching to this one exclusively.
AMANDA DUNCANGreat new truck!
SETH CROOKThe front desk guy was awesome and the guy with the pony tail was very friendly and hooked up the trailer for us very professional and efficiently and most important he as very nice
Justin SanchezGreat, friendly and efficient service!
marina lincicumYou were awesome. So personable and knew exactly the size we would need. Easy pick up and drop off. Great people there.
Judith NicholsBetter rate plans for longer hauls
SONNY JOHNSTONNice owner/manager. Everything was good with the truck. Easy pick up. Trucks are in a very secure place. Easy communication. Also they have cheap storage and storage equipment (mattress cover, dolly, etc.). Will use again.
Cyrus SepasiThe van we were given smelled really foul. The clerk told us that someone had been living in it and while the van was super clean, it still had a bad smell.
Ashlee LeberCustomer service was impeccable! Very friendly and accommodating experience. Thank you so much!
Zac HookerEverything was great all service representatives were kind and professional!
Chase HansenI was given excellent advice on moving a piano.
maribeth noxonFriendly staff
Ernest DanielsWhile a good location their short hours, 9 to 5, is a little limiting.
Thomas MoeWhen returning the U-Haul I could not actually park it at the designated location because I was not given a gate code to access the area not to mention I can’t even scan any bar codes or QR codes on the vehicle or location front, additionally I can’t access this purchase to even confirm that it was returned. The whole transaction appears to be deleted yet still charged
LOGAN LLANESBest UhAul location in the area great management team minimal time wasted for your rental.
Victor DeharoThis is the best place to rent from.
Mike GLOVERMatt and Kyle were extremely helpful!
Jay BobrowskyAll was fast and easy. Thank you
KAREN ZIGLARDefinitely a great experience!
Mike GLOVERThe gentleman who helped me with my trailer rental was professional and friendly.
Daniel SwifkaNothing really... Matt @ Security Public Storage was fantastic - friendly, professional, and very helpful!
Jay BobrowakyThe agent who helped at the location was really great.
Gwen GibsonFirst truck we picked up had an engine light on and an alarm that went off every two minutes for traction control and it shook like an earthquake as you slowed down and idled. I brought it back and they gave us a truck with such a dirty windshield that I almost got in an accident as the sun was coming through the dirty windshield and I couldn’t see anything. I will never rent through that facility again.
Christine WalkerAbsolutely a wonderful experience! Anthony was very personable and helpful. Easy pickup and dropoff. Will definitely use this location again and highly recommended.
Suzann SnitkoGreat u haul staff and truck . Jessica was just awesome as well as Tony !
Kirk ViolanoGreat! Thank you!
Sam DrakeHorrible to drop off under self return. No space for 26ft truck. I love you u-hual and the service, but today in a holidays was horrible to drop off. Even the customer service line was so unhelpful. I asked if anyone could help figure out how to self return at the roseville sight and I was told, "no one can help you".
Adrian FloresThe staff are very friendly and professional. All my needs were meet in renting moving equipment from this facility.
Javier JimenezGreat experience, AGAIN. Polite, helpfull, courteous. I will continue to rent from this location. Marc
Marc GillmoreAll good
Eric KarlsonFantastic customer service provided by Matt
Patrick ShimaU-Haul’s limited supply of car trailers has left very old trailers for local rent. While this trailer was maintained and clean, its age definitely showed while traveling at freeway speeds. Yet I am thankful that this trailer had improved brakes over the last trailer I rented from downtown Sacramento. I recommend renewing your old stock.
Gerald McdonaldGreat location and quickly attended and taken care . And on your way to get your task done . Minimal tame wasted. Good management team.
Victor DeharoHard to find on the map & Web but great personal service.
Jeffrey MerrillNone was so great!! Thank you.
Julie CandlerGreat customer service.
Aziz AlsagoffWorker was rude during check in. Truck smelled like cigarettes. Check engine light came on almost immediately. Couldn’t leave our car at the rental place. Such a huge inconvenience.
Devin GambleN/a
Ronald ELLIOTTThis was my first time renting from this location, very professional and friendly and made the whole process so simple.
Joel MooreSo this is more so for the Wills location which is where my scheduled drop off was. I had a long wait there and then they told me I had to drive and drop off the truck at another location and then I got charged for extra mileage, not a big amount but the staff at Wills was rude and just not a fun or easy experience after moving all day. The man at the Galleria location was very friendly.
Kristen TitecaVery friendly staff
Elroy ErlandsonCordial, VERY understanding of the vehicle needed for purpose.
Jeffrey MerrillThe clerk at this location was extremely friendly. Asked about the truck, how it handled the trip and if there was anything that needed to be inspected or fixed that would have made the move easier. He checked our paperwork quickly, and got us on our way without any delay. Highly appreciated after a long day moving.
Shawn SinclairTony is the man
Thomas stockman