Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

812 reviews

851 Galleria Bl   Roseville, CA 95678

(916) 771-2226

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–3:30 pm

Services at this Location:

Contact Us

(916) 771-2226

851 Galleria Bl
Roseville, CA 95678

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I see both sides to this comment, but as a customer I questioned not having paper rental agreement... Although no issues, trailer was and is perfect, I did not possess a paper rental agreement (maybe it was sent to email but I never saw it) the tennessee trailer plate had a expiration sticker in 2022. No explanation to an officer or paper either... Just a suggestion

Thomas Hubberstey 
Rating:
4.0

Customer did not leave a comment.

Tommie Woods 
Rating:
5.0

Super friendly and great info call on location day before drop off

Mark Bartley 
Rating:
5.0

Customer service at this location was above and beyond what is expected. Friendly and approachable staff

Karla Burket 
Rating:
5.0

Customer service was EXCELLENT! The representative at the location was friendly, easy going and fast! I was in and out fast on checkout and returning the truck was even easier. Great experience overall!

Amar Gandhi 
Rating:
5.0

Customer did not leave a comment.

Yukihiko Matsumoto 
Rating:
5.0

Great customer service. Quick check out and return. Nice people.

Stephanie Gomez 
Rating:
5.0

Customer did not leave a comment.

Donyel Jones-Williams 
Rating:
5.0

Customer did not leave a comment.

Holly Waymack 
Rating:
5.0

Gosh, the service was very pleasant. U Haul, the best in the business.

Darrel Muero 
Rating:
5.0

Customer did not leave a comment.

leopoldo garibay 
Rating:
5.0

Customer did not leave a comment.

rajat rajat 
Rating:
5.0

The representatives that checked the equipment out to me and checked in were absolutely fantastic, this is why I keep coming back to this location for my rental needs!!

James Ryan 
Rating:
5.0

This location has the very best service. Fast, fun, polite- I am switching to this one exclusively.

AMANDA DUNCAN 
Rating:
5.0

Customer did not leave a comment.

derrick schmidt 
Rating:
5.0

Great new truck!

SETH CROOK 
Rating:
5.0

The front desk guy was awesome and the guy with the pony tail was very friendly and hooked up the trailer for us very professional and efficiently and most important he as very nice

Justin Sanchez 
Rating:
5.0

Customer did not leave a comment.

Donald Stoss 
Rating:
5.0

Customer did not leave a comment.

albert brutko 
Rating:
5.0

Customer did not leave a comment.

Kurt Odderquist 
Rating:
5.0

Customer did not leave a comment.

Gerald Lee 
Rating:
5.0

Great, friendly and efficient service!

marina lincicum 
Rating:
5.0

You were awesome. So personable and knew exactly the size we would need. Easy pick up and drop off. Great people there.

Judith Nichols 
Rating:
5.0

Customer did not leave a comment.

Vincent Martinez 
Rating:
5.0

Customer did not leave a comment.

Dawn McKinley 
Rating:
4.0

Better rate plans for longer hauls

SONNY JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

Erik Knudsen 
Rating:
5.0

Nice owner/manager. Everything was good with the truck. Easy pick up. Trucks are in a very secure place. Easy communication. Also they have cheap storage and storage equipment (mattress cover, dolly, etc.). Will use again.

Cyrus Sepasi 
Rating:
5.0

Customer did not leave a comment.

Michele Demichelli 
Rating:
5.0

The van we were given smelled really foul. The clerk told us that someone had been living in it and while the van was super clean, it still had a bad smell.

Ashlee Leber 
Rating:
5.0

Customer service was impeccable! Very friendly and accommodating experience. Thank you so much!

Zac Hooker 
Rating:
5.0

Customer did not leave a comment.

Lon Minier 
Rating:
5.0

Customer did not leave a comment.

Jaswinder Kaur 
Rating:
5.0

Everything was great all service representatives were kind and professional!

Chase Hansen 
Rating:
5.0

I was given excellent advice on moving a piano.

maribeth noxon 
Rating:
4.0

Customer did not leave a comment.

William Churchill 
Rating:
5.0

Customer did not leave a comment.

Carmen Barajas 
Rating:
5.0

Customer did not leave a comment.

Bart Ellsworth 
Rating:
4.0

Customer did not leave a comment.

Wendy Bradley 
Rating:
5.0

Customer did not leave a comment.

Leland sumida 
Rating:
5.0

Friendly staff

Ernest Daniels 
Rating:
5.0

While a good location their short hours, 9 to 5, is a little limiting.

Thomas Moe 
Rating:
5.0

Customer did not leave a comment.

TIFFANI ROTHROCK 
Rating:
1.0

When returning the U-Haul I could not actually park it at the designated location because I was not given a gate code to access the area not to mention I can’t even scan any bar codes or QR codes on the vehicle or location front, additionally I can’t access this purchase to even confirm that it was returned. The whole transaction appears to be deleted yet still charged

LOGAN LLANES 
Rating:
5.0

Best UhAul location in the area great management team minimal time wasted for your rental.

Victor Deharo 
Rating:
5.0

Customer did not leave a comment.

William Whitney 
Rating:
5.0

This is the best place to rent from.

Mike GLOVER 
Rating:
5.0

Customer did not leave a comment.

Anthony Nowakowski 
Rating:
5.0

Matt and Kyle were extremely helpful!

Jay Bobrowsky 
Rating:
5.0

All was fast and easy. Thank you

KAREN ZIGLAR 
Rating:
5.0

Customer did not leave a comment.

MAX JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Sahil Singh 
Rating:
5.0

Customer did not leave a comment.

Michael Womack 
Rating:
5.0

Customer did not leave a comment.

STEVEN SALAZAR 
Rating:
5.0

Definitely a great experience!

Mike GLOVER 
Rating:
5.0

The gentleman who helped me with my trailer rental was professional and friendly.

Daniel Swifka 
Rating:
5.0

Nothing really... Matt @ Security Public Storage was fantastic - friendly, professional, and very helpful!

Jay Bobrowaky 
Rating:
5.0

The agent who helped at the location was really great.

Gwen Gibson 
Rating:
4.0

Customer did not leave a comment.

Thomas Moe 
Rating:
5.0

Customer did not leave a comment.

Edward Hudson 
Rating:
5.0

Customer did not leave a comment.

Adam Weiper 
Rating:
2.0

First truck we picked up had an engine light on and an alarm that went off every two minutes for traction control and it shook like an earthquake as you slowed down and idled. I brought it back and they gave us a truck with such a dirty windshield that I almost got in an accident as the sun was coming through the dirty windshield and I couldn’t see anything. I will never rent through that facility again.

Christine Walker 
Rating:
5.0

Absolutely a wonderful experience! Anthony was very personable and helpful. Easy pickup and dropoff. Will definitely use this location again and highly recommended.

Suzann Snitko 
Rating:
5.0

Great u haul staff and truck . Jessica was just awesome as well as Tony !

Kirk Violano 
Rating:
5.0

Customer did not leave a comment.

Symphony Krueger 
Rating:
4.0

Customer did not leave a comment.

Ted Miller 
Rating:
5.0

Great! Thank you!

Sam Drake 
Rating:
1.0

Horrible to drop off under self return. No space for 26ft truck. I love you u-hual and the service, but today in a holidays was horrible to drop off. Even the customer service line was so unhelpful. I asked if anyone could help figure out how to self return at the roseville sight and I was told, "no one can help you".

Adrian Flores 
Rating:
5.0

The staff are very friendly and professional. All my needs were meet in renting moving equipment from this facility.

Javier Jimenez 
Rating:
1.0

Customer did not leave a comment.

Baljit Bassi 
Rating:
5.0

Customer did not leave a comment.

John Butcherine 
Rating:
5.0

Great experience, AGAIN. Polite, helpfull, courteous. I will continue to rent from this location. Marc

Marc Gillmore 
Rating:
4.0

All good

Eric Karlson 
Rating:
5.0

Fantastic customer service provided by Matt

Patrick Shima 
Rating:
5.0

U-Haul’s limited supply of car trailers has left very old trailers for local rent. While this trailer was maintained and clean, its age definitely showed while traveling at freeway speeds. Yet I am thankful that this trailer had improved brakes over the last trailer I rented from downtown Sacramento. I recommend renewing your old stock.

Gerald Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Robert Lowry 
Rating:
5.0

Great location and quickly attended and taken care . And on your way to get your task done . Minimal tame wasted. Good management team.

Victor Deharo 
Rating:
5.0

Customer did not leave a comment.

Gary Santos 
Rating:
5.0

Customer did not leave a comment.

Constance Lyons 
Rating:
5.0

Hard to find on the map & Web but great personal service.

Jeffrey Merrill 
Rating:
5.0

None was so great!! Thank you.

Julie Candler 
Rating:
5.0

Customer did not leave a comment.

Cynthia Marchese 
Rating:
4.0

Customer did not leave a comment.

Brian Gruchow 
Rating:
3.0

Customer did not leave a comment.

Mark Campos 
Rating:
5.0

Customer did not leave a comment.

Randy Fox 
Rating:
5.0

Customer did not leave a comment.

lachlan morton 
Rating:
5.0

Customer did not leave a comment.

Sharry Shumaker 
Rating:
5.0

Great customer service.

Aziz Alsagoff 
Rating:
1.0

Worker was rude during check in. Truck smelled like cigarettes. Check engine light came on almost immediately. Couldn’t leave our car at the rental place. Such a huge inconvenience.

Devin Gamble 
Rating:
5.0

N/a

Ronald ELLIOTT 
Rating:
5.0

This was my first time renting from this location, very professional and friendly and made the whole process so simple.

Joel Moore 
Rating:
5.0

Customer did not leave a comment.

Shannon Penders 
Rating:
5.0

Customer did not leave a comment.

Rebecca Macias 
Rating:
1.0

So this is more so for the Wills location which is where my scheduled drop off was. I had a long wait there and then they told me I had to drive and drop off the truck at another location and then I got charged for extra mileage, not a big amount but the staff at Wills was rude and just not a fun or easy experience after moving all day. The man at the Galleria location was very friendly.

Kristen Titeca 
Rating:
5.0

Very friendly staff

Elroy Erlandson 
Rating:
5.0

Cordial, VERY understanding of the vehicle needed for purpose.

Jeffrey Merrill 
Rating:
5.0

The clerk at this location was extremely friendly. Asked about the truck, how it handled the trip and if there was anything that needed to be inspected or fixed that would have made the move easier. He checked our paperwork quickly, and got us on our way without any delay. Highly appreciated after a long day moving.

Shawn Sinclair 
Rating:
5.0

Customer did not leave a comment.

Coby Gifford 
Rating:
5.0

Tony is the man

Thomas stockman 
Rating:
5.0

Customer did not leave a comment.

Cynthia Marchese 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top