Customer service is excellent!! Tony went above and beyond to make sure we were well aware of any and all fees that could be charged, and he was very patient with our many questions and concerns. We ended up returning the truck to the same location, and Kyle checked us back in. He was juggling three customers at the same time, all with a smile, and contacted us to make sure we knew exactly what our fees were and why. We really appreciate this Uhaul location’s customer service and will be back for any future rentals!
Debbie W
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Folks should note that the trailer hookup process could take a while (20 minutes vs 10) because the trailers aren't at the main site; they're across the road behind a locked gate and may need a bit of time to get to and hook up to.
Dian STell everyone about this location.Because they were the top-notch.The gentleman at the front to care of all paper work.The truck was clean.Ready to go when I brought it back.The return was easy.Thank you have an awesome day! 👌
Peter FThank you Tony (Galleria location in Roseville) for your EXCELLENT customer service! We saved a ton of money & the truck size you recommended ended up being exactly what we needed. U-Haul is lucky to have you, Tony!
Deanna GGreat job!!
BRIAN LI see both sides to this comment, but as a customer I questioned not having paper rental agreement... Although no issues, trailer was and is perfect, I did not possess a paper rental agreement (maybe it was sent to email but I never saw it) the tennessee trailer plate had a expiration sticker in 2022. No explanation to an officer or paper either... Just a suggestion
Thomas HSuper friendly and great info call on location day before drop off
Mark BCustomer service at this location was above and beyond what is expected. Friendly and approachable staff
Karla BCustomer service was EXCELLENT! The representative at the location was friendly, easy going and fast! I was in and out fast on checkout and returning the truck was even easier. Great experience overall!
Amar GGreat customer service. Quick check out and return. Nice people.
Stephanie GGosh, the service was very pleasant. U Haul, the best in the business.
Darrel MThe representatives that checked the equipment out to me and checked in were absolutely fantastic, this is why I keep coming back to this location for my rental needs!!
James RThis location has the very best service. Fast, fun, polite- I am switching to this one exclusively.
AMANDA DGreat new truck!
SETH CThe front desk guy was awesome and the guy with the pony tail was very friendly and hooked up the trailer for us very professional and efficiently and most important he as very nice
Justin SGreat, friendly and efficient service!
marina lYou were awesome. So personable and knew exactly the size we would need. Easy pick up and drop off. Great people there.
Judith NBetter rate plans for longer hauls
SONNY JNice owner/manager. Everything was good with the truck. Easy pick up. Trucks are in a very secure place. Easy communication. Also they have cheap storage and storage equipment (mattress cover, dolly, etc.). Will use again.
Cyrus SThe van we were given smelled really foul. The clerk told us that someone had been living in it and while the van was super clean, it still had a bad smell.
Ashlee LCustomer service was impeccable! Very friendly and accommodating experience. Thank you so much!
Zac HEverything was great all service representatives were kind and professional!
Chase HI was given excellent advice on moving a piano.
maribeth nFriendly staff
Ernest DWhile a good location their short hours, 9 to 5, is a little limiting.
Thomas MWhen returning the U-Haul I could not actually park it at the designated location because I was not given a gate code to access the area not to mention I can’t even scan any bar codes or QR codes on the vehicle or location front, additionally I can’t access this purchase to even confirm that it was returned. The whole transaction appears to be deleted yet still charged
LOGAN LBest UhAul location in the area great management team minimal time wasted for your rental.
Victor DThis is the best place to rent from.
Mike GMatt and Kyle were extremely helpful!
Jay BAll was fast and easy. Thank you
KAREN ZDefinitely a great experience!
Mike GThe gentleman who helped me with my trailer rental was professional and friendly.
Daniel SNothing really... Matt @ Security Public Storage was fantastic - friendly, professional, and very helpful!
Jay BThe agent who helped at the location was really great.
Gwen GFirst truck we picked up had an engine light on and an alarm that went off every two minutes for traction control and it shook like an earthquake as you slowed down and idled. I brought it back and they gave us a truck with such a dirty windshield that I almost got in an accident as the sun was coming through the dirty windshield and I couldn’t see anything. I will never rent through that facility again.
Christine WAbsolutely a wonderful experience! Anthony was very personable and helpful. Easy pickup and dropoff. Will definitely use this location again and highly recommended.
Suzann SGreat u haul staff and truck . Jessica was just awesome as well as Tony !
Kirk VGreat! Thank you!
Sam DHorrible to drop off under self return. No space for 26ft truck. I love you u-hual and the service, but today in a holidays was horrible to drop off. Even the customer service line was so unhelpful. I asked if anyone could help figure out how to self return at the roseville sight and I was told, "no one can help you".
Adrian FThe staff are very friendly and professional. All my needs were meet in renting moving equipment from this facility.
Javier JGreat experience, AGAIN. Polite, helpfull, courteous. I will continue to rent from this location. Marc
Marc GAll good
Eric KFantastic customer service provided by Matt
Patrick SU-Haul’s limited supply of car trailers has left very old trailers for local rent. While this trailer was maintained and clean, its age definitely showed while traveling at freeway speeds. Yet I am thankful that this trailer had improved brakes over the last trailer I rented from downtown Sacramento. I recommend renewing your old stock.
Gerald MGreat location and quickly attended and taken care . And on your way to get your task done . Minimal tame wasted. Good management team.
Victor DHard to find on the map & Web but great personal service.
Jeffrey MNone was so great!! Thank you.
Julie CGreat customer service.
Aziz A