It is maintained but needed somethings replace on it. You can maintain but if your product equipment needs replaced all the maintaining in the world won't make it excellent.
VICTOR T.
Customer Reviews for Security Public Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Truck was old, check engine light was on, and had steering issuses.
Daniel S.Hmmm... When i made reservation I requested and reserved a truck with a receiver 2" ball to move my trailer. Representative wasn't sure my trailer tow package would fit so I told him I would bring it when I picked up truck and if needed purchase a hitch receiver from them. Worst case scenario would have to use a uhaul with a ball already attached. When i showed up different representative said it would fit. When he looked at reservation said I didn't need it because uhaul had one! Truck was not available just a uhaul box truck. Was charged higher rate for rental and instead of .79 a mile it was 1.29 per mile. Do to needing to get it done before leaving to attend my best friends funeral I had no choice but to except it. Wish they would of at least gave me some type of a discount but NO. Truck was ok.
RUSSEL B.Matt was awesome!!!
JAY B.Truck was very dirty both inside and out. Actually found a spent 9 mm casing in the cab. Wipers were bent and cracked. Inside back of truck very dirty.
MICHAEL S.Their management and team were exceptional, helpful and attentive. Excellent customer service!
THOMAS L.Three-star "yeah, you can use them" rating.
NIALL S.Exceeded my expectations- Tony was amazing and Matt did a superb job on the phone
CARY G.customer service and greeting was great, i can't complain about anything.
ADELE M.Employees were very friendly, everything went great. The office smelled like cigarette smoke, and I only mention that because I am sensitive to it. Our only big issue was with how dirty the cab of the truck was. It wasn't just dirt on the floor, but grime all over the seats, steering wheel, console , etc. I understand it's a rental moving truck, and they are probably short handed, but would have liked to at least have the touchable surfaces inside wiped down.
JODI B.Have the truck you agreed to have there actually there. Not some b.s. story.
EDDIE W.Outstanding service in every way - I would HIGHLY RECOMMEND this site - customer service could not be better - accommodating, helpful, and welcoming in every way!
DOUGLAS K.Breath of fresh air at this location for service! Five stars. A++++
LANA BLAKE K.I'm not sure of his name, but you have an outstanding employee running that location. He was handling everything without any help and was providing excellent service. I sure hope he is appreciated and compensated well. I would rate him an A plus!
JANICE H.Great location to rent your uhaul.
VICTOR D.Double check the registration tags to make sure they are current and not expired.
GUYLA C.Great management team.
VICTOR D.Nothing just keep doing what your doing. Excellent service.
REBECKAH S.truck was clean but ran rough due to very high mileage. on the other hand Matthew was outstanding! . very helpful and friendly. t
SOHRAB M.Your service agent Mathew was incredibly helpful and courteous on drop off. Very efficient. Was in and out in no time. Definitely recommend.
EDWARD V.Will never use Uhaul again after this experience. This was a total disaster and I still haven't been refunded $5,000!! I was supposed to be contacted within 48 hours regarding the refund and still haven't seen it. Truck was unsafe and would veer to the right at highways speed which obviously wouldn't work for a 2500 mile move.
IAN K.ordered a 5' x9 trailer, try to haul something and interior measurement is 4'10. needed what was advertised. Manager at unit just shrugged his shoulders. lousy way to spend $35 and have to rent a trailer the next day. was not a good uhaul experience.
TAYLOR R.You guys were great but I do not like the Rancho Cordova uhaul now I am out of 180 that i had payed the movers because they didn't have my uhaul that I reserved a month ago
Elizabeth G.Notify while driving that the truck was steering right, might require tire balancing also, the AC was not working while driving, and it only works when you stop or slow speeds.
Pradeep P.Vehicle had been sitting for some time. Just a bit dirty.
KRIS ABBOTT H.Not over book your reservations. I had a truck reserved in Sacramento but when I arrived to pick it up the guy told me he had just rented it to someone else. He said my reservation doesn't mean anything because they take 3 reservations for the same vehicle and it's first come first serve. The Roseville location went over and above to find us a truck because I had flown one way to pick up stuff from my Uncle's estate to drive back home renting for one way. I was told no one had anything available for one way.
SHARON W.No suggestions
TERESA O.When other locations said there was no way we would get a one way trailer out of California, this location did. They secured us a rental, pick up was smooth and no issues with the trailer.
KYLE J.Tony is an amazing worker! Thank you for helping me. He was literally walking up to my uhaul as I was parking! The return was quick and smooth!
kazhi V.The personal that helped us on both ends were friendly and helpful. Gracias
Jeffrey S.The service was friendly and efficient!!!
CYNTHIA T.They were busy and only two working. Had to wait awhile to drop off trailer Employee was very helpful though in finding me a trailer available as that was my original pick up location uhaul had booked for me, but trailer wasn't gone be ready so they worked to find me a new location for my date and said I could still drop off with them as it was closer to home
KEVIN W.I will never recommend this location to my friends and family. The guy in the counter was rude and doesn't allow uhaul customer parking. Added lot of time waste and dollar amount
ARAVIND I.The pickup and drop-off locations were fine U-Haul as a company I was not impressed with if you have any interest in finding out more please call me 916-792-6472
STUART C.I think the gate was broken but the staff was so helpful it didn't interfere with the return at all.
Wesley M.I picked up the truck with only 1/4 tank. I extended my rental so I decided to ensure I had enough fuel. The truck was at 3/4 tank when I returned the truck foe check in. Other truck rental facilities will refund you the difference when you provide a receipt for fuel. I was informed upon return of the truck that there is no reimbursement for fuel. This was a huge let down as I fueled to a more reasonable level for a safe move and return of the truck.
KATHRYN B.Emailed receipt. I would like to finish transaction on the spot.
TOM G.Especially with the staff that was working on Sunday July 11 at 2pm. He provided above and beyond satisfaction customer service. Never had I met and had an experience like this before with any Uhaul Representative. Awesome service provided.
THANH N.Nothing to add, all great!
CHERYL C.This location is a good location to pick up when equipment available and good location to drop off .
Victor D.Everything was excellent and stress free. Would highly recommend this place for rentals!
JAMES FLORENCIO T.Both guys that helped me were awesome and I really appreciate their great customer service and attitude. Would definitely recommend to everyone.
ADAM T.Pickup was slow …. Waiting in line. They were serving only one person at a time. Truck was ready with all equipment.
Michael G.There is no parking if you need to leave a car while you are using your truck.
Floyd D.Matt was very pleasant and helpful.
ERICH G.Partner with Tesla/Rivian/Ford to produce electric moving trucks
Christian T.Good customer service
Robert Y.Excellent experience
Stephanie J.The staff at this location went above and beyond to help me. There was nothing available but I had stated how I was in a bind and really needed something. A cancellation happened and I was their first call. That you for coming throughðŸ'ª
JEFFREY S.Perfect. Truck ready on time and in immaculate condition. Manager of the location is friendly and promptly helped me get on my way. Turn in was also quick and easy.
William P.This location has great employees. Tony and Matt are very helpful.
WILLIAM H.Check-in process was very unorganized. I had a truck reserved at 9:00am and when we arrived there was a group of 4 customers gathered outside waiting to be helped. I used the 24/7 online check-in in order to make things faster but I still waited 20 minutes while people with no reservation were helped and went through the entire process. Once I was helped I just showed the gentleman my phone and he grabbed keys for me. They should really prioritize checking in for those who have used the online process the correct way in order to get the truck faster.
Lee F.Allowing renters to keep their car parked while renting a vehicle would be nice.
MEREDITH K.Hire more help.
TED C.Truck was brand new and Tony the service agent was pleasant and friendly.
JONATHAN P.The attendant was very hospitable and welcoming. He accommodated my schedule needs and checked me out quickly?
David H.very helpful
DAVID H.I needed the truck an extra day, one phone call took care of that. Only gripe I have is the ac only worked with the blower on high. I'll rent from this location again.
PAUL W.Great
Lyle A.The equipment itself was great, but the web site is quite buggy and the mobile app is extremely buggy. If you do rent, do NOT use the mobile checkin or checkout.
Jeffrey B.The kid that helped me was super nice and friendly and got me checked out as fast as possible. Would definitely recommend to friend.
Susheel M.Tony did an exceptional job helping us! I highly recommend this Uhaul location . Thanks so much
david A.Staff was great! Kind courteous and efficient!
Dejon H.Experience was good.
Kenneth P.