very helpfulDAVID H.
Customer Reviews for Security Public Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I needed the truck an extra day, one phone call took care of that. Only gripe I have is the ac only worked with the blower on high. I'll rent from this location again.PAUL W.
El cliente no dejó un comentario.JONATHAN P.
The equipment itself was great, but the web site is quite buggy and the mobile app is extremely buggy. If you do rent, do NOT use the mobile checkin or checkout.Jeffrey B.
The kid that helped me was super nice and friendly and got me checked out as fast as possible. Would definitely recommend to friend.Susheel M.
Tony did an exceptional job helping us! I highly recommend this Uhaul location . Thanks so muchdavid A.
El cliente no dejó un comentario.Lyle A.
Staff was great! Kind courteous and efficient!Dejon H.
El cliente no dejó un comentario.Kurt R.
Experience was good.Kenneth P.
El cliente no dejó un comentario.JUDITH H.
I did online checkin and the van was not ready for me. Had to wait almost 30 min. while they helped another client before he let me in to get the van that was behind the gate.Heidi S.
Nothing. Tony was super friendly, fast and accommodating. Let him lnow he is appreciated!Margarita R.
Matt at this location was super helpful! I got a text from central u haul that they changed my pickup location and gave me a later pickup time than I wanted I went in to the Galleria location and Matt remembered me from when I booked a reservation 4 weeks earlier and he fixed everything for me within 10 minutes. He made the process easy for me and removed the stress I was experiencing from getting the text from central u haul. I would definitely recommend this location! Matt should get a promotion too!TERESA F.
El cliente no dejó un comentario.Heather W.
Customer service was excellent. Tony's an out standing guy. Would give 6 stars if I could.CHRISTOPHER H.
El cliente no dejó un comentario.NADER Q.
El cliente no dejó un comentario.James C.
I picked up the truck with slightly less half a tank, i returned with three quarters and at $3.42 a gallon i expected a credit $34.20 refund to my contract #94960883. However I was told uHaul doesn't fo that. I asked if I brought it back with only a quarter tank I would have been charged for a quartet tank. The attendant said yes. Well then you can give me a refund (same thing but reverse). He said NO. I said that's unethical and theft. He said let uHaul know. I expect a refund. You can reach me at 916-719-8313.JOHN M.
There appears to be limited staff working there at a time. The office is tiny - one customer only. It is also a large storage facility. All of those factors means that customers have to wait outside (there is a small porch with large posts for people to wait, but it is hard to see who is already there around the posts). Limited parking, so if renting or returning a vehicle you take up two of the four parking spaces! They did call us before we picked up the cargo van to tell us that we could not leave our own vehicle on the premises during our rental, which was very helpful. Despite all these challenges they were efficient and helpful. , They have a sign on the door if they are not in the office and they really do answer the number posted!RON F.
El cliente no dejó un comentario.LUCINDA A.
Great service!Gary L.
Tony always has a great attitude and is super helpfulCHRISTOPHER C.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.NICKY S.
The van smell was so bad. Was overpriced too!IRIN C.
El cliente no dejó un comentario.Jeff O.
El cliente no dejó un comentario.RAHUL C.
Did an after hours drop off. There's no parking spot for a 26' truck. Called customer service and had to wait for years for them to answer. Good thing there's a guy that went in the storage units I was able to go with him and parked the truck properly inside. 24/7 customer service is poor. I will choose another location that has plenty of parking for after hours drop off.Terence C.
the trailer did not ride well. were limited to 52 miles an hour and could not figure out why. at 700 miles into the trip, the one rear tire blew out. we then found the 2 tires on that axle were different sizes. poor managment. worked better with 2 new tires.richard B.
Outstanding Matthew and Tony are professional and easy to deal with one of the better U Haul locations I have done business with.Raymond G.
The pick up location was fine, but the policy regarding changing the pickup location is terrible. My move location pick and drop off was only 2 miles from where I reserved the truck. I found out the day of the love that my pick up location was changed to another location nearly 9 miles. I was charged the mileage and asked for those mileage to be removed. That was denied and I feel that was unfair to the customer. Had I known the location would be changed I would have book with another moving company. I am again requesting this cost be credited.Ignacio E.
El cliente no dejó un comentario.John T.
Staff was very helpful and efficient. They made the experience easy and I am very satisfied with my service.Dominique A.
The truck had a strong odor and the guy at the place to rent was rudeSamantha G.
El cliente no dejó un comentario.Bill H.
Tire strap on the car trailer was cut and needed to be replaced.JAMES C.
Tony was a very polite and kind. Excellent customer service.Michael D.
Tony was very helpful.RICHARD A.
El cliente no dejó un comentario.Daniel R.
Tony is amazing and always goes above and beyond A+ on everything absolutely would do business againMICHELLE MARIE B.
Anthony and Matt helped make this go very smooth. As welll as had great sense of humor....:)MICHELE L.
El cliente no dejó un comentario.ABHISHEK T.
El cliente no dejó un comentario.Will P.
Good and prompt customer service!VITALIY T.
El cliente no dejó un comentario.LANSING K.
El cliente no dejó un comentario.Christopher C.
customer service experience was excellent! Very helpful and patient with all my questions.Lisa D.
El cliente no dejó un comentario.SHREEKAR B.
Good location to rent uhaul trucks.VICTOR D.
Uhaul still has not addressed the tank being at 1/8 instead of the noted 1/2. I called within 15mIn and sent multiple pics of the odometer and tank level. I was charged for the gas!!! How about some follow up?TOSHA C.
El cliente no dejó un comentario.CHARLES L.
Tony was the best! After traveling from 2 states away, he made me and my traveling companions feel welcome and was so helpful. Five stars to Tony - he is a great employee!!!Kimberly P.
I received the rental truck with literally no gas. When I called the manager, he stated it's a common problem at his location that the gas is illegally siphoned. If that's the case, he should at least check it before renting the vehicle and warn the customer they will need to get gas out of the gate. OR keep a 5 gallon gas can on site to put at least that much in the tank just prior to renting. It's not ok to rent a truck literally on empty and not even mention it.Traci M.
Nothing at this timeMARC G.
El cliente no dejó un comentario.DOUGLAS D.
Tony was extremely customer service oriented. This was the best U haul experience I have had and will continue to use this location for any additional Uhaul needsChristopher C.
The truck was very dirty outside and inside but it was an amazing truck that had no problems driving two days to Canada. I was very happy with the dirty truck. LOLDANIEL Y.
The young man I dealt with was Outstanding,, His name is Mathew Warwick. He is courteous, professional, he is a promotable individual if I have ever seen one.Raymond G.
Servicio amableBrandy B.
Thank you!!!Husan A.
Have bigger trucks. I had to rent a cargo van & the mileage was higher than the rental fee. Made Numerous trips. Not cost efficient. New Management very Friendly staff, & very helpful. Thank you, Toney & Matthew.VICKI D.
Matt was great got me checked in and on the road right away. My truck had blankets and a dolly. Matt was professional and I highly recommend this UhualLALENA A.
Excellent service and productGary R.
Prices are outrageous! It cost me $87 to have a truck for 4 hours thats insane. I will be going elsewhere next time I need to move.ROBERT S.
Thank you Tony and from front office for being so on top of things and responding to textLauren V.
El cliente no dejó un comentario.Taylor S.
Tony was great. Called to confirm the drop-off site. Very friendly.Karen C.
It's been years since we lasted rented a UHaul. The truck was 100% better than the last one we rented! Drove great and worked perfect for our purpose. The employee was very friendly, nice and was able to get us in and out quickly. Would definitely keep this in mind if we ever need to rent a truck or if we know someone planning to to rent a truck.CHARLES B.
You guys are already excellent!!!Justin M.
El cliente no dejó un comentario.Glenn G.
El cliente no dejó un comentario.tarik H.
El cliente no dejó un comentario.John O.
El cliente no dejó un comentario.ALEXANDER A.
Tony was excellent! Very helpful with my return.KRISTEN H.
El cliente no dejó un comentario.Terri C.
Great serviceLALENA A.
My experience with U-haul corporate was not good. I reserved more than 2 weeks in advance and two days before the move they moved the pickup location to one that was 40 miles away and also changed the time to later in the day. When I called the customer service number I was given on the voicemail ( a local number) I waited 10-15 minutes and then was told they couldn't help me because they were in the wrong city! They transferred me and I had to wait another 10-15 minutes. The next person was more helpful, but also stated I had reached the wrong city and gave me the original number I had called to once again get back in the queue. Not cool! Then Tony from the pick-up location called me and helped me find a good solution and everything was able to be worked out! Tony at Security Public Storage saved the day! U-haul corporate gets 1 star, Security Public Storage and Tony get 5!Theresa R.
It was my first time renting a truck and it was a smooth process. Kid that helped me was friendly. Thank you so much. Couldn't be happier!Shirlyn G.
Online check in took to long and I could have done some of that before I got to the rental place.Adam S.
El cliente no dejó un comentario.Brandy W.
El cliente no dejó un comentario.SAM S.
Yhe guys are gr8 thereKimberly H.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Douglas R.
Rep was very helpful and made the progress very easy.Erik R.
Tony & Matthew were very professional and provide great customer services regarding my Uhaul rental. The Uhaul Truck ran great and I had no issues with the truck. The service center was clean and warm during my visit there. I would visit this location again! ¡Gracias!Daniel W.
El cliente no dejó un comentario.SUENGCHANG C.
Very friendly, personable and capable staff. 4 thumbs up. Thank you to the drop-off location for caring.RYAN H.
Tony was extremely helpful when we needed a truck and none were to be found. He took the time to offer many ideas of how we could resolve this issue. He was genuinely concerned for us and followed up. It was refreshing to be the beneficiaries of such great customer service!!!Frank S.
El cliente no dejó un comentario.Jerome S.
El cliente no dejó un comentario.Cynthia H.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.ERNEST C.
We selected contactless pick up for the truck and we did not get that. The site said the truck would be out in front of the location which was not the case. The truck was behind the gate and we had to go inside and get the key and be let into the property. Not to mention we had to wait for the staff to get there to assist us. The staff was pleasant to deal with but this was not the experience we were looking for.Henry W.