Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

226 reviews

2088 NW Vaughn St   Portland, OR 97209

(503) 208-7636

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(503) 208-7636

2088 NW Vaughn St
Portland, OR 97209

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Christopher Baumann 
Rating:
5.0

Customer did not leave a comment.

Mario Colasurdo 
Rating:
4.0

Customer did not leave a comment.

Anthony Ying 
Rating:
5.0

Customer did not leave a comment.

Andrew Yaholkovsky 
Rating:
5.0

Very polite and helpful staff at location. Great overall experience.

Jeremy Haug 
Rating:
3.0

Put a U Haul sign on the building.

John` Moss 
Rating:
5.0

The gentleman who assisted with the rental at 10 am on Sunday, Feb. 4 was kind, prompt, helpful and made it an overall smooth experience.

Drew Vattiat 
Rating:
5.0

Customer did not leave a comment.

Frederick Cohen 
Rating:
5.0

Customer service was phenomenal, give those boys a raise!

Ashley Wagner 
Rating:
4.0

I didn’t notice until I drove away that the last renters left their rental agreement and a redbull in the van.

Cedaejia Love 
Rating:
5.0

Customer did not leave a comment.

Jacob Snyder 
Rating:
5.0

Customer did not leave a comment.

Ingrid Hagen-Keith 
Rating:
5.0

Rinse and repeat

Marlin Bruch 
Rating:
5.0

Beautiful people behind the counter: cool, calm and down-right pleasant. He and she deserve an award for diffusing a frustrating situation. I

Heather Howitt 
Rating:
4.0

Major error on our invoice - I returned the vehicle at same fuel level and they charged from Empty to fill it.

Mark Powell 
Rating:
5.0

Customer did not leave a comment.

Katarina Markina 
Rating:
5.0

Friendly, efficient, all went well

Ronald Potts 
Rating:
5.0

Front desk person was great. Friendly, efficient. Big thanks to him.

Zachary Hull 
Rating:
5.0

Super nice people and very clean van. Would recommend this location!!

John leal 
Rating:
4.0

Check gas level while parked in front of office. Being parked where there's any kind of down grade makes fluid levels not accurate. Fluid should always be checked in level ground.

Maryann Ortega 
Rating:
5.0

Our whole experience with U-Haul on NW Vaughn was amazing but what really made the difference was the agent who helped us. He was so kind a patient and explained everything so clearly. He was just the best. Made a stressful moving day so much less difficult. Thank you!!

Stacy Coffey 
Rating:
5.0

Great service!

Esteban Dominguez Londono 
Rating:
5.0

Customer did not leave a comment.

Lynne Hoyt 
Rating:
4.0

This locations is primarily a storage facility that accepts drop-offs. I was billed for an extra day so I'm going to have to deal with that.

David Konell 
Rating:
5.0

Easy process for pick up and return, friendly staff, convenient location.

Monique Gutierrez 
Rating:
5.0

Customer did not leave a comment.

James Baek 
Rating:
5.0

Super friendly on it guy working!

Becca Brewer-Lowe 
Rating:
5.0

Customer did not leave a comment.

Taylor Bougie 
Rating:
2.0

Customer did not leave a comment.

Adam Barton 
Rating:
5.0

Customer did not leave a comment.

Jean dunkirk 
Rating:
5.0

Customer did not leave a comment.

Cecilya Saldana 
Rating:
5.0

Customer did not leave a comment.

Lars Brekken 
Rating:
5.0

No improvement necessary. Check-in was easy and the agent made it easier and pleasant. The truck was clean and served my needs well. What I really needed, however, was a pickup truck rather than a van, but I understand pickup trucks are scarce and not based at this location.

Philip Selinger 
Rating:
5.0

I wouldn’t change a thing. My 5-Star experience started with the first phone conversation with Tina Tillery. She was extremely helpful from start to finish. She exceeded expectations in every category.

Leonard Garcia 
Rating:
1.0

The representative did not mention the gas cost. Had I known it would be $30+ for just 38 miles instead of market rate of about $10, I would have put the 2 gallons back before drop off. Who can afford that at a time like this? At the airport, rental car companies have signs EVERYWHERE, AND they tell you, AND they point to it on the contract, AND you sign which option you will be choosing. Incredibly misleading UHaul!

Jennifer Norton 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE SWEENEY 
Rating:
5.0

Customer did not leave a comment.

Mark Braverman 
Rating:
5.0

Very helpful staff, thank you!

Raymond D'Silva 
Rating:
5.0

Great customer service. Thank you!

Neal Olson 
Rating:
5.0

Customer did not leave a comment.

Scott Redeker 
Rating:
5.0

These guys are the best. They go out of their way to be helpful. I highly recommend them.

William Dishman 
Rating:
5.0

Customer did not leave a comment.

Sally Butzer 
Rating:
5.0

Customer did not leave a comment.

Douglas Babbitt 
Rating:
5.0

Staff is very nice and helpful. Easy to pick up and return equipment.

Adam Michael Burton 
Rating:
4.0

Got an old truck with multiple issues. No usb port like the newer ones, seems minor but charging and music are a pretty big deal when you’re driving for 40 hours. Tire monitor system malfunctioned the entire trip. Tire kept losing pressure and needed inflating every hour. Had to call roadside assistance to replace tire. Wipers were nearly useless in extreme weather conditions. Overall hugely stressful experience during a cross-country drive.

Hamilton Kalbfleisch 
Rating:
1.0

They told me if I bring it back before 6 PM. I could check it in with them. I brought it back at 5:50 PM and he told me he could not check it in then I asked him to verify he had received it. He said he did not work for U-Haul and couldn’t help me, but he was the same guy who signed me up for the rental. He also told me if I don’t use 50% of the gas it would be no gas charge. Then he charged me for gas but I sent a photo showing that it was +50% in the tank and received a refund from U-Haul. Lots of miscommunication at this location .

Aaron koch 
Rating:
5.0

Customer did not leave a comment.

kathleen odonnell 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Freese 
Rating:
5.0

I didn't catch her name, but the associate at Security Public Storage was an ABSOLUTE delight both when I picked up and dropped off my rental.

Ashton Scarlet 
Rating:
5.0

Great staff.

Barbara Mc Intyre 
Rating:
5.0

2nd location where I reserved a furniture dolly only to arrive and find out that there were none available. Kind of disappointing, but not the location's fault.

Charles Houpt 
Rating:
1.0

Service members were friendly but everything else was poor. Truck was not clean and had no fuel in it. Gas gauge literally said “0 miles of fuel”. I was warned of this by staff. I managed to get to fuel station in time but had to pay a premium rate for gas. The reservation came with an appliance dolly, which I paid for, but despite confirmation by staff, was not in the truck when I drove to my location to move a refrigerator. When I returned the truck, staff said they would reimburse me the dolly cost but that didn’t happen, so I had to return the next day. Not sure this experience could have been worse frankly.

Roland Furrow 
Rating:
1.0

I reserved a dolly. I was told a dolly was in the truck. I drove off. No dolly in the truck.

Roland Furrow 
Rating:
5.0

Customer did not leave a comment.

Jenny Hefele 
Rating:
5.0

Customer did not leave a comment.

Austin Whitelemons 
Rating:
5.0

Customer did not leave a comment.

Johnson Taale 
Rating:
5.0

No complaints

Peggy Mullet 
Rating:
5.0

Max at the front desk was extremely helpful and friendly. I appreciated it. Thank you!

Samir Randolph 
Rating:
5.0

Customer did not leave a comment.

DANA BRONCHEAU 
Rating:
5.0

Everyone at this location was so friendly and accommodating!

Tara Noland 
Rating:
5.0

Customer did not leave a comment.

Devin Davis 
Rating:
5.0

Not charge overages when you make changes to pick up.

Jacob VanDlac 
Rating:
5.0

Customer did not leave a comment.

Karen Joseph 
Rating:
5.0

Front desk clerk was very personable and helpful. It was an overall easy and great experience.

Christina Hollie 
Rating:
5.0

Make sure the customer knows where to leave the keys...

David Stevens 
Rating:
5.0

The customer service was super helpful. It would be nice to inform about how the gas tank, lights, and hazard lights work as that tends to be something I'm not familiar with as the vehicle is new to me. Other than that, the guy was super nice and helpful with clear instructions. Very quick pick up and drop off.

Marianne Pontemayor 
Rating:
5.0

Customer did not leave a comment.

bryson diggs 
Rating:
5.0

Customer did not leave a comment.

James Milling 
Rating:
5.0

super friendly customer service rep, and very helpful!!!

Keith Dubanevich 
Rating:
5.0

Tina, the manager, was awesome to work. She was very nice and knowledgeable. Excellent service.

Chad Harper 
Rating:
5.0

The staff were so awesome! And my truck was great. 15’ and easy to drive- fit everything we needed in it. We ended up renting a storage unit on site too. Very easy process. Super secure facility.

Megan Nelson 
Rating:
5.0

Great customer service!

Jesus Soto 
Rating:
5.0

Customer did not leave a comment.

Alan Quinn 
Rating:
3.0

The movers that I hired and paid for did not deliver the service.

Brian Christy 
Rating:
5.0

Friendly and professional staff at both check out and check in. Very helpful. I appreciate being able to hire movers too!

rilene ann 
Rating:
5.0

Better estimate about what the trip might cost when booking online.

Shawn Goddard 
Rating:
5.0

The representatives here were very helpful.

Christian Castorena 
Rating:
4.0

you charged me for insurance, which I chose not to get… so don’t do that in the future?

Michael Stacey 
Rating:
4.0

Customer did not leave a comment.

Maarten Teijsse 
Rating:
2.0

The truck I rented from this location was very dirty with bio hazard waste, soil, trash, and unknown liquids in the back. I had to sweep & mop the truck before even moving my items. I reported these issues to Security Public Storage & they were very dismissive saying I needed to contact U-haul directly. I inquired if the storage service employees were responsible for checking and cleaning the trucks between customers if needed, and the rep told me they are. So in my opinion this was important feedback for them yet I received no apology, gratitude for reporting the issue, or offer of assistance until after I pointed out that it was reasonable for me to report it to them. However, when I contacted Uhaul customer service, the woman I spoke with on the phone, Joelle Berry, was one of the most kind, helpful and empathetic customer service reps I have had the pleasure of speaking with in quite some time. She was understanding and helped me submit the report and quickly offered an apology and a gift card as a way to make up for the condition of the uhaul truck. I am very satisfied with the way she handled the situation and wanted to make sure I mentioned her outstanding performance. All in all the prices were fair to rent the truck, it ran well and the inside cab was in decent condition. I just think the Storage business employees need to be sure to check the back of the truck in between customers. The front desk worker I picked the truck up from was friendly though. Hate to give bad reviews but I've decided to practice honest feedback.

Kathleen Todd 
Rating:
4.0

Customer did not leave a comment.

Donald Volonte 
Rating:
5.0

Customer did not leave a comment.

Keith Ulsh 
Rating:
5.0

Customer did not leave a comment.

Amber Moon 
Rating:
5.0

Customer did not leave a comment.

Amanda Crow 
Rating:
4.0

I appreciated the friendliness, flexibility and considerate service of this site and service. Thank you!!!

Paul Susi 
Rating:
5.0

Customer did not leave a comment.

Darian Smith 
Rating:
5.0

You did great. No inputs for improvement

Eric Wildi 
Rating:
5.0

Customer did not leave a comment.

kimberly tuozzoli 
Rating:
5.0

super nice guy working there. top grade

Jens Berli 
Rating:
5.0

Tina and Gavin are great! Newer facilities and well laid out.

Steven Reeder 
Rating:
4.0

Customer did not leave a comment.

Jackson Cayot 
Rating:
5.0

The online reservation location and the text confirmation for pick up were different and caused confusion.

Ryan Johnson 
Rating:
5.0

Customer did not leave a comment.

john walling 
Rating:
3.0

Staff was very friendly. But once again it took longer to drop off with the app than going inside to check out

Leton Nunn 
Rating:
5.0

Quick, friendly and professional with equipment in good condition.

Robert Hendrix 
Rating:
5.0

Customer did not leave a comment.

Thomas Woods 
Rating:
2.0

The front tire was low that ended up costing me more gas and when I returned it they charged me an extra gallon of gas when the truck was not ready for moving.

Daniel Murray 
Rating:
5.0

Customer did not leave a comment.

Rovena CARDIELTRENT 
Rating:
5.0

Super friendly and accommodating

Merritt Raitt 
Rating:
5.0

Customer did not leave a comment.

Rogene Martirena 
No reviews have been submitted for this location.

Additional Services at this Location

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