Customer Reviews for Security Public Storage Ceres LLC
(U-Haul Neighborhood Dealer)

393 reviews

3032 Dale Ct   Ceres, CA 95307

(209) 241-5297

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(209) 241-5297

3032 Dale Ct
Ceres, CA 95307

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 11 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The in-house representative was helpful and made the process easy to rent.

John Navas 
Rating:
5.0

check windshield wiper fluid, check gas cap, gunk on windshield and customer left stuff in van thenk you nice van nice people

Simone Hawkins 
Rating:
5.0

Customer did not leave a comment.

VALENTIN GOMEZPEREZ 
Rating:
5.0

I was able to be served by your GREAT! Employee”$ And they helped me out and anything I needed they always found a way to make me satisfied. I just wanted to say THANKS 🙏🏼 for satisfying me and my family needs.

scottie Bowen 
Rating:
5.0

Great customer service from the two ladies during pick up and dropping off. Made everything smooth and easy !!

Alfredo Leon 
Rating:
5.0

Customer did not leave a comment.

Ranjeet Singh 
Rating:
5.0

Customer did not leave a comment.

ROBERT OSIB 
Rating:
3.0

I needed to use the bathroom but was not allowed and had to go outside.. not cool.

kennth ORNELAS 
Rating:
5.0

Customer did not leave a comment.

Rina Saldate 
Rating:
5.0

Very good

Bikramjeet singh 
Rating:
3.0

Customer did not leave a comment.

rosario avina 
Rating:
2.0

Rental was covered in tree debris upon pick up, service upon return was poor as there was only one employee working, had to wait 20 minutes just for the lady to finish with another customer before she could check the rental return and give me confirmation that it was returned.

Amit Chandrika 
Rating:
4.0

Excellent customer service! Inviting and responsive.

Christine Villa 
Rating:
4.0

The online check in/out is a nightmare

KATHLEEN MILLS 
Rating:
5.0

Great costumers service love this place

justine mylar 
Rating:
5.0

Customer did not leave a comment.

JOHNNY XAYSANA 
Rating:
5.0

Customer did not leave a comment.

Luis Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Olga Solorzano 
Rating:
5.0

Customer did not leave a comment.

John hawkins 
Rating:
5.0

Customer did not leave a comment.

Isabel Carbajal 
Rating:
1.0

Customer service was horrible and childish. Equipment shouldn't have never left the location in the condition that it was in. Blad separated tire with wires showing. Could have been deadly experience if the tire had blown with towing a classic car.

RAMON MONTES 
Rating:
5.0

The only downside was I couldn't use the trailer because of the trailer lighting on my truck was not working therefore was denied of taking the trailer off the premises due to that.

CHRISTIAN FOLTZ 
Rating:
5.0

The guy in charge gave an excellent service.

Karla Casillas 
Rating:
5.0

thank you quick in and out service!

LOUIE MARTINEZ 
Rating:
2.0

Customer did not leave a comment.

anthony silva 
Rating:
5.0

Customer did not leave a comment.

Jose Parra 
Rating:
4.0

Customer did not leave a comment.

Jose Navarro 
Rating:
5.0

Customer did not leave a comment.

RUBEN CHAVEZ 
Rating:
5.0

Customer did not leave a comment.

Monica De la rosa 
Rating:
5.0

Customer did not leave a comment.

John Brazil 
Rating:
5.0

Customer did not leave a comment.

Lizzie Vasquez 
Rating:
3.0

Make it easier to pick up with app. I got dropped off to pick up and had to wait several minutes to get verified to finalize transaction. I was a repeat customer that already checked in and had license on file. It was really crappy to be on the side of the road picking this up prior to business opening.

Wesley Reynolds 
Rating:
5.0

All service was good

Juan g de Santiago 
Rating:
3.0

N/a

DWIGHT GIBSON 
Rating:
5.0

Customer did not leave a comment.

Jorge Mendoza 
Rating:
5.0

Everything, including the customer service, was GREAT.

Deborah Richards 
Rating:
5.0

Customer did not leave a comment.

Mark Lafromboise 
Rating:
3.0

Give better explanation of returning after hours. The way I was originally told didn’t match with what a different haul rep told me. I also told the gentleman I originally had issues with signing in and seeing my reservation. I reserved a utility dolly as well and had to go to a different location making 2 pick ups and 2 drop offs. The next location walked me through how to return and what website to go to as well. Your location has a QR code but it opened an error page multiple times. As a result, I returned the vehicle the way Natalie showed me at the other location.

Brittany Ticer 
Rating:
3.0

My original site was changed to this one. They didn't have the dollies I asked for, which added costs in the form of extended time with the movers I hired. Same with when they lost the key to the only 26 foot truck, and it turned out another employee who wasn't there had left it in the mobile box that "is broken". I've moved around every 2 years for the last 14 years, and I've exclusively used Uhaul, and this was among the most stressful moving day transactions (and one of those was for a cross-country move...). Once we were on the road, my husband/passenger called other Uhaul locations to see if they had an appliance dolly that we could rent. None did, but the MLK location in Merced especially juked us: the person who answered the phone said "Yes we have one, but it's not in inventory and my boss would have to add it for me to rent it." My husband asked if he was going to ask his boss. No. My husband replied, "So effectively, you do not have an appliance dolly to rent." The employee said, "Yeah, you could say that." I can deal with mishaps, technology and logistics are hard and the people who are wrangling them are doing their best, but offering something I want and can't have? That sucks in a special way.

Carolyn Neumann 
Rating:
3.0

Check your vehicles make sure they actually work and aren’t making any weird noises.

Angel Agustin Solis Avila 
Rating:
4.0

Customer did not leave a comment.

terrell duncan 
Rating:
5.0

Very easy and fast rental truck

alejandro garcia 
Rating:
5.0

The gentleman who helped was very friendly as well very professional

Tejinderjit Hundal 
Rating:
5.0

Try to take time to review email questions.

STAN RAMIREZ 
Rating:
3.0

Customer did not leave a comment.

Jerry Cooper 
Rating:
5.0

Customer did not leave a comment.

ELEXUS MALESTKY 
Rating:
5.0

Customer did not leave a comment.

KYLE FLACK 
Rating:
5.0

Everything was good and they have great customer service. Definitely recommend

Colin Buckley 
Rating:
5.0

Customer did not leave a comment.

Carlos Roberto 
Rating:
5.0

Customer did not leave a comment.

Deana Muriset 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Garcia 
Rating:
4.0

Customer did not leave a comment.

Samuel Fonseca 
Rating:
3.0

Motor oil all over ramps from previous renter. Had to clean obvious mess before I could use trailer. Staff were plesant but took numerous photos with phone without asking or notifying us. Would not recommend this dealer to others...

don wyatt 
Rating:
1.0

Was disappointed to deal with this location particularly . I worked with different Uhaul location recently and they have an amazing customer service. This location unfortunately was the worst. Employee seemed don't want any customer or something. She gave me a bad experience overall. Not happy with this location only.

Omar Alyafei 
Rating:
4.0

Did not have the appliance dolly I had reserved. I had to rent a truck from another place the next day and an appliance dolly so it cost me double

Robert Ramme 
Rating:
4.0

Customer did not leave a comment.

Michael Hansen 
Rating:
5.0

Very friendly, very efficient.

Angelo Bettencourt 
Rating:
4.0

Erwin was a great help!

CHRIS RIVERA 
Rating:
5.0

Excellent customer service. would highly recommend

Alejandro Mendoza 
Rating:
1.0

I got screwed, I went 9 miles total and put in 20 dollars in the tank and I’m getting charged a extra $28.70, I don’t know what kind of scam u guys are running but this is totally messed up!!!!

JOSEPH PROFETA 
Rating:
4.0

Customer did not leave a comment.

RUSSELL STARK 
Rating:
3.0

Customer did not leave a comment.

John King 
Rating:
4.0

Customer did not leave a comment.

DAVID GOMES 
Rating:
3.0

Customer did not leave a comment.

Dave Landers 
Rating:
1.0

Trailer came off

Beth Terry 
Rating:
2.0

I had a reservation 8/31/22 in Sonora,Ca to pick-up a 15' truck and a Vehicle Transport? that morning U-HAUL in Sonora let me know I had to go to Ceres, Ca one hr there and one hr back and about 3hrs? I didn't get to start using the truck till after lunch? I couldn't finish in time because I got such a late start and the guy in Harbour, ore told me he didn't have reservations for my vehicles but I would still have to pay for an extra day? what part of what happened to me do u think I should tell my friends? that's alot of not customer service for over $1000.00?

RUSSELL CHAPPELL 
Rating:
5.0

Customer did not leave a comment.

Jack O'Brien 
Rating:
5.0

I will be back to use that trailer many times. Thank you!

SEAN BENNETT 
Rating:
5.0

Customer did not leave a comment.

Kenneth Barrett 
Rating:
1.0

The truck was dirty and had a stain on the seat that looked like feces, I wasn’t aware of the miles charge until the full charge.

Leonardo Soto 
Rating:
5.0

Excellent Service

Nathalie C Flores 
Rating:
4.0

Customer did not leave a comment.

Meagan Blachly 
Rating:
5.0

Great service!

Michael Morris 
Rating:
5.0

Great service and trailers in good conditions. And way more cheaper that using Uship.

Joaquin Navarro 
Rating:
5.0

Nothing Vehicle ready for us Ran well

Linda Bristow 
Rating:
4.0

Customer did not leave a comment.

Michael Weeda 
Rating:
5.0

So easy drop off. The staff knew my name as soon as I walked in and made my drop off very easy.

ROSA PAGALA 
Rating:
5.0

Nothing, good friendly service.

Gerardo Herrera 
Rating:
5.0

The only issue we had with this Unit was the gas tank was only a quarter of a tank full. We had to stop to fill up before we even began and we were on a time crunch it was disappointing

Michael Wallace 
Rating:
5.0

Nothing Matt was very helpful and courteous. Great experience

James Chipponeri 
Rating:
4.0

Interior of vehicle needed to be cleaned up. Cup holders all needed to be washed I did not want to place my water bottle in any of them. Matt in the rental office was very polite and professional. Vehicle operated well. Thank you.

Kristina Berns 
Rating:
5.0

Have an actual qualified person on duty.

Anthony Serpa 
Rating:
4.0

Offer a 10% Veterans discount. Don't make the customer drive 45 miles one way to pick up equipment. Have it for them at the customer local U-haul location.

Eduardo Tiscareno 
Rating:
5.0

Great experience. The guy was friendly and efficient. Would definitely rent from this facility again.

MomKelly Hollinger 
Rating:
5.0

Everything was great!

Steve Perow 
Rating:
1.0

When I made my reservation and selected the drop off location, it showed that they did not open until 10am. I received 3 phone calls from them starting at 9:10am asking what time I would return the trailer. I returned their call at 9:43 am and let them know I would be there in about 20 minutes. I then received another phone call at 9:55 am asking once again what time I would be there. It became very frustrating and they were acting like I was going to steal the trailer just because I did not return it before they opened. Once I arrived it was no better, an impatient man waiting for the trailer immediately approached my car telling me they had been calling because he was waiting for the trailer. I told him I needed to go in the office to check it back in. He proceeded to unhook the trailer from mu car while I was inside. The young woman at the desk was very frazzled and immediately asked me if I was the one bringing her trailer when I walked in. The entire return experience was frustrating and I will not do business at this Uhaul location again.

BETSY SIPE 
Rating:
5.0

Customer service was excellent no need for improvement

Kimberly Russell 
Rating:
2.0

I was very disappointed to find out after driving 3hrs to our UHaul location that they did not have my truck available. They rerouted me an hour out in the opposite direction to pick up the truck. It set us back and made us late to our destination, not to mention the gas to drive in the opposite direction(1hr there and a 1 1/2hrs back). No compensation for that! Only additional miles to make up the difference from the two UHaul locations. I counting on UHaul to have my reservation held since I was traveling a long distance and it was not.

ROBERT CARRENO 
Rating:
4.0

Very fast and helpful service. I will be going there again

Matt de Clercq 
Rating:
5.0

Customer did not leave a comment.

Caleb Tims 
Rating:
5.0

Very nice and professional

Angela Adams 
Rating:
5.0

Friendly knowledgeable service.

Philip Pharr 
Rating:
5.0

Customer did not leave a comment.

Mohammad Azizi 
Rating:
5.0

Customer did not leave a comment.

David Stewart 
Rating:
4.0

Customer did not leave a comment.

bhupinder singh 
Rating:
5.0

Customer did not leave a comment.

Benia Mena 
Rating:
5.0

Customer did not leave a comment.

Carlos Corado 
Rating:
1.0

Customer service knows everything from the three calls I had to make. Worst service ever

Savannah ford 
Rating:
5.0

Yes, great service and very friendly office staff

Michael Walling 
Rating:
5.0

That sweet gal was

Jacqueline Wristen 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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