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Anthony W
Customer Reviews for Security Public Storage Brea LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Air conditioner did not work
linda lGREAT CUSTOMER SERVICE
Danny TVery helpful experience, will definitely return!
Francisco RMoon was just so amazing, he helped us out with everything. We were so tired from moving so I was a bit slow and he was patient and understanding about it all!!!!!! Will definitely be renting my next U-Haul with moon
Victoria TGreat Customer Service 👍
Grace SGreat customer service!
Casper P100 %
JULIAN LWas treated well with good customer service once inside the store. When I arrived, I was unable to enter the office during office hours; tried to open the glass door and it was locked and saw the UHaul person inside. I was told to wait while the UHaul person spoke with another person in the store. The UHaul person did not get up to come and tell me but just spoke in a loud voice (the door was locked) to wait. I felt he could have come over and spoke to me rather than yell out.. Once inside I was treated professionally.
Manuel MVincent and the others answered all my questions in a professional and friend manner. Definitely would recommend to others.
Christopher TYou need more vans there is only one in a Whittier location there are none in La Habra nor brea locations. The 10 ft is a big and bulky truck to drive around in and I’m a short person and hopping on was hard on my knees it would be more helpful
George RNo fault of the location or person helping me, there were no moving blankets on site and I had to travel, no too far, to a main UHaul location down the same road. This ate up 4 miles and time as I was not back before the movers arrived. Would I recommend this location again, sure, nice clean truck and I was handled quickly and out the door. In support of the persons helping me at both location for pickup, they were used to this scenario, which at the end of the month when things are impacted can and usually happen. UHaul is GREAT!
Edward RGreat service
Rocio FMoon was professional and efficient. Very grateful to have a person that knows what they are doing!!
lisa cCan’t improve on perfect!
Linda HI can’t think of anything
ray hThe staff at this location are excellent!!
LISA PMui buen cervicio
Estela REasy to get your rental, easy return, courteous customer service. Great prices!
LISA SEverything was good except the charge for gas. I drove about 10 miles and put in about a gallon of gas. I was charged 18 for 3 gallons. This is ridiculous.
Ronald CVery good service. Return vehicle 30 minutes later than appointment, the employee is nice.
Tao LThe manager and the assistant manager for amazing to deal with and they made me feel very welcomed. Shout out to Moon and the other manager who were on duty to help out
Jeremy LThe location that we dropped it off didn’t verify that we did for 6 days and is claiming that it was 6 days late. When we dropped it off on time charging us and extra 240. They also are trying to claim that we didn’t fill the tank back up and now there are more miles on it then we actually drove. No one got in contact with us about the uhaul possibly being late.we are very disappointed with this and also can not afford this mistake on their end and want to be reimbursed
Tara TMoon handled our transaction. He was friendly, amicable and helpful. Great customer service, which seems to be in short supply these days.
James LWas given truck on empty and truck we got had no ramp was given 0 help from Uhaul
GABRIEL GThe truck had a damaged passenger side mirror, which had to be removed so that it would not fall while driving. we literally just lifted it out of the mirror bracket, as it would rotate as we were driving.
GIlbert RI feel like everything went smooth.
Michelle GAMAZING... GREAT SERVICE...
Nicole gGood
Ionut MThe office was closed even though the times on the door said they were supposed to be open. I didn’t need somebody from the office though after dropping off the truck online.
Marissa TSteering a little loose on the vehicle and the dome light doesn’t come on automatically when you open the door. Other then that it was great thank you
Thomas TEmployees are so friendly!
Soonhyeok JGreat customer service, clean well maintained equipment.
Robert CGreat service and friendly staff.
Ronald WDrop off was uneventful as is usually the case and requires very little assistance. The staff not as knowledgeable as could be, but I think it's because they are a storage business, not a truck rental business.
Louise RThank you very much. I appreciated the excellent customer service.
Karen WGreat job and experience thank you God bless your family and company
Mack WFriendly, fast service. This location made it quite easy to rent a van for a few hours. Would not hesitate to use them again.
MALVIN RThey made it difficult to rent a uhaul. I've been to a lot of uhaul and this by far is worst experience. They make renting a uhaul very difficult.
Richardo GMoon was who checked us in at pick up and out when returned. Very nice and friendly. Helped with any questions and fast. Thank you
Maribel GNothing, great service.
James GI can’t tell you enough how friendly Moon was. I was nervous enough about moving and she made me feel at ease. I will come back to this location from now on for all my future moving needs. Excellent and very friendly service!
Magdalena FYour lady was friendly and helpful, it made my experience there much better! Thank you!
Jeffrey CCustomer service gentleman who checked me in at the Brea store was nice and made everything simple and quick.
Elizabeth DThe office hours should be open earlier. Kyle was very helpful & friendly
Twee HThere was trouble with the online system and no other options were available. I waited 45 minutes to pick up my truck and upon return that same day, they wanted me to park it in a tight spot and so I did my best several times and finally simply pared it in a handicapped spot. Please train your staff to speak louder while wearing masks and to have other options if the online portal is unavailable.
Steve SNothing service was great
Kenneth CTruck was dirty and very old. I would not recommend anyone to go there. I rather drive down to the bigger location where they are expert .
KETAN PThe young man that helped us was extremely helpful and very polite. He made everything so easy. Thanks!
Rocio AThe vehicle had an oil leak that dripped on my driveway. Otherwise the vehicle was okay. It was not very clean on the inside though. The service at the rental location was good.
Ken BU-Haul really messed up our reservation. It is not the fault of this location, because they were also at U-Haul's mercy. U-Haul made our experience HELL. You should all be ashamed of yourselves. You changed our location multiple times, moving it farther and farther away from us and the pickup time too, without ever notifying us. I found out about the change of location and pickup time when I called the day before to reconfirm. BAD EXPERIENCE!!
Howard PVincent was very helpful snd professional thank you returning was smooth thank you mark
MICHELLE GI was not informed about a $63 refill gas charge if you don't fill the tank back to the spot of the gas gauge you start your move with. So I find out that a $10-15 gas fill up cost me $63 extra which seems like a scam. I will be going to corporate the B.B.B and reviews to enlighten others against this.
Roger HMade UHAUL reservation over the phone and was told their office would be open at 9:30AM so we reserved the UHAUL for 9:30AM. The worker didn’t arrive and open the office until 10AM. We refueled before returning, but was charged $8.05 because apparently we were off by 1 (ONE) GALLON. The fuel gauge didn’t even have tiny notches to come up with that level of precise accuracy. Never renting from here again and do not recommend anyone else to either!
KRISTINE GA great rental. Everything was fast and easy
Rob H