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Stephanie C
Customer Reviews for Security Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff
Frank PExcellent staff member who helped me out.
Prem GVeronica was the lady who answered the phone when I called to ask about what availabilities there were. She was super helpful over the phone and in person she was outstanding. Veronica made the process go smoothly as I was on a time crunch. I am very happy that she was the person who help me because she made it overall great.
SYLVIA FJamie-Lynn provided the best customer service I’ve ever had renting with uhaul. Smart, funny, and provided quick service. Thank you Jamie-Lynn and Security Mini Storage!
NOAH ODropped off at 10:00am. Nobody around and nobody answered the phone. Had to call Arizona location to find out what to do. They said drop it off out front and take a picture. Called the Pasco location numerous time with no return call. Eventually the next day got an email confirming receipt of trailer. Worried about the trailer being stolen, until received email.
David MThe truck was ready to go. The person on location was great.
Harold HGreat customer service at this facility, the customer service at the other facility on Court St was horrible. They need help at the other facility on customer service.
Brian MHonestly Jamielynne was extremely knowledgeable and friendly from the time I walked in the door till I left. She is very much a people person. Keep it up girl, you'll go far... :)
Dawn KFast and friendly service
John MExcellent customer service, fast and friendly
Axel MBe on time, and when the customer chooses a return location on Steptoe, give them the correct information for that location.
Sierra LLove this place. Used trailers and trucks here many times and everytime things went smooth. Thanks
Gaylen JThe young man attending the office he was rude man. I had a appointment time and he was not there went back for a second time still was not there I questioned him about the time he got arressvely upset with his words and told me to go somewhere lease and rent
RAMON VJust after starting out on our cross country trip we had a breakdown of your equipment one of the wheels came off the unit and left me stranded on the highway. It took quite awhile for roadside assistance to locate another Tow-Dolly for me which I had to unload the car I was towing and drive it to Boise I’d. in order to obtain another Dolly. This was a major inconvenience since I had to put gas in the unit I was towing and that caused me to tow greater weight than I had planned for. I believe I should be refunded some of the cost for the rental for the inconvenience.
Harry WThis drop off is in an unsafe area. During our after hours return, we had not one, but two, questionable individuals "hanging out" with backpacks at different times. Did not feel safe.
Randy SThey knew what they were doing and were super helpful
Nolan WGreat care by the team. The truck was SUPER clean upon arrival. Really appreciated that.
Nicholas HYoung man who helped us was very friendly, personable and efficient. Drop off went very quick and smooth.
Levi GThe mileage allowed for my trip was absolutely ridiculous! I was allowed 396 miles from you and the trip was 431 miles. Then I had to drive another 60 miles to return the truck. I feel that you wanted to rip me off and I'm not happy about it at all. I will not recommend you to anyone I know.
RHONDA BDrop off no in person
Dylan SPlease provide the gateway code to access to the truck during off hour. I was not able to get the uhaul truck in time during the off hour for off hour pick up. The person on site didn't respond in time until an hour later. It was a very frustrating situation as I was helpless even the Uhaul support couldn't get hold of anyone for an emergency response POC. Secondly, I have reserved for furniture pads and furniture dolly were charged but didn't have them available when I pick up the truck. And the movers were already at my home waiting. I would not recommend this site to anyone.
Alan YVery pleased with rental service. Very friendly staff.
RICHARD HNoah who did our trailer rental agreement and took our CASH. Basically lied and stole from us. He said if we pay with cash we will get the deposit back. U-Haul doesn't do that with cash. Have tried to reach the rental location and they don't answer.
Paula RBest customer service I’ve ever had!
MATTHEW VCustomer service was great.
Jorge RArrived a little after 12 only one person working at the counter.
Jeremiah DI was overcharged a day later and the owner was belittling and cussing at the desk attendant while I was there
Kristin BThis location is wonderful! Very clean and organized. The Manager, Noah is helpful and very kind. I have already recommended this location and will again. Thank you, Noah Olsen for making my rental experience so positive!
Kim FThe truck was filthy and the woman had to clean it before I even got to look at it. The vehicle smelled overwhelmingly like Marijuana and was so bad that after I got home I mopped the entire inside back twice before I would even put my toolbox back there. I have used uHaul a lot over the years and this was probably the worst experience I have had. Returning the vehicle has become much of a show as well...I shouldn't have to be forced to photograph everything and asked 20 questions just to be allowed to turn in a key and truck. That's not the customers job...uhaul needs to hire more people obviously.
MARK LNicely kept facility as far as I could see, though parking when you pull up is a little vague as to where to go. The gentleman that checked me in was very courteous and helpful. My only concern has nothing to do with the facility, but the location is in a sketchy area, though near a main street. It seemed ok in the daytime and it is security gated, but outside of it, I would be very cautious after dark, as far as entry and exit.
ROBERT FWe had the best customer service, Jamie answered all our questions. 5 STARS
DELMA SVery friendly and helpful!
LARRY LThe parking lot of this location is too small to drop off a 26ft truck when no personnel are on-site. Parking was not good.
Chris BGreat customer service and communication! Will go here n the future.
Casey GRunning lights on trailer weren’t working which o didn’t find out till driving towards Hood river in the rain.
DAVID LThe woman who helped me out was wonderful, professional and did a great job. She was very knowledgeable, courteous and very efficient.
ofa lThis location was great but uhaul overall is terrible. I had a terrible time with the other locations and the 800#. They screwed up my reservation and put the time of pu same as time as I was on phone instead of by close and did not tell me. Got there 30min after phone call and it was gone. Put in stress and panic. End up costing me more for mileage because had to go to next town and had to wait til next day. Then truck wasn't ready on time either. Waited another hour after reservation.
CATT BThe truck was not in a secure site. And the gas cap was not lockable ! I was worried to leave the truck !
CAROLYN TNoah was great friendly yet professional helped me right away and even went over and out to help me and my family really a life saver great location 5stars
ERIK MGreat customer service. Very friendly and helpful.
OTIS LSuper helpful employees (the woman that helped us was fantastic and friendly). Very organized. Nothing needs improving. Thank you.
Kelly LVery friendly and courteous and helpful. They have what I need everytime and for as long as I need it. Great to work with.
Scott LGreat customer service. Would definitely rent from this location again.
JORGE RGreat customer service from the management.
Luis GThis was the fastest, friendliest service I have ever experienced at a rental place!
JESSE DThe employee who helped me, Jamie Lynn, was extremely helpful, friendly, welcoming, and went out of her way to get me an adapter for the light hookup. Excellent customer service, she was amazing.
Jessica KNothing. Noah is awesome!
DAVID GThe truck we got has a shook all the way to clarkston, wa. Needs to go into the shop for service.
Sharlene R