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Kayce C.
Customer Reviews for Security Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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There might be an improvement if the staff remembers to contact you with the GATE CODE to get onto the premises after hours; it took us over an hour to reach someone at U-Haul and find the keys and check out the truck. We were able to phone someone that was helpful. It was an aggravating experience in the pick up end. On the drop off end, we realized by calling that we COULD leave the truck at the SAME place as our destination (a storage facility) and NOT the pre-selected (of 2) that was generated by U-Haul. It worked out in the end; the receiving location was very helpful.
Roy B.Very friendly staff she was awesome, and great first time experience. Highly recommend!
Crystal G.I paid to rent a dollie to assist with my moving and one was not provided. I asked for reimbursement and was given the run around. Never received a credit.
Hector V.The young lady was very professional She was very helpful And she was very knowledgeable I wish the lady at 10 0 9 North Washington would take lessons from this one over here so she could get better customer service Thank you again for the lady at 2100 south Washington Street
ERNEST G.Bad tire, had a blowout
GENE R.Actually be on site when knowing you have an appointment for a uhaul. I had to wait 30 min to get my uhaul. Unbelievable. Then when trying to ask questions the unit manager hung up on me. Very rude.
Jesus C.Ramp was not wide enough to load some things i had.
DANNY R.Have a clicker or sensor on the truck that will automatically open a gate if the truck will be locked in a fenced in area.
GEORGE V.Customer service was not the best. Kathy would not answer phone. It went straight to outdated voice mail. We arrived at 9 am as per agreement but she did not show up until @9:15. Kathy did help us get the best deal. Once truck was delivered back to sight, she would not answer door. Eventually she did as we were about to drive away. I have used U Haul for several years and normally customer service was always spot on.
Shirley H.More information needs to be given verbally instead of by text only. I didn't see the text messages until way after the fact.
JAMES B.The lock for the key pick up is almost impossible to get off. Also, no one answers calls or returns them!
Dalton R.I was over charged as I returned the Vehicle at the appointed and specific time.
ISRAEL M.I arrived to the location and the space to park the truck was behind a gate that I could not access. There are signs that state “do not park any vehicles outside of the gate. So I had to wait for someone to leave the lot in order to be able to enter the lot to park the truck behind the gate.
Kyle Y.better hours
NICK S.Great service
Bill R.N/a
Jolly H.Everything was great good job.
Juanita G.No changes recommended
Jolly H.