Customer Reviews for Security Mini Storage II
(U-Haul Neighborhood Dealer)

254 reviews

4900 I 55 Service Rd   Marion, AR 72364
(Mile North of Marion on I55 service road)

(870) 394-5010

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 394-5010

4900 I 55 Service Rd
Marion, AR 72364
(Mile North of Marion on I55 service road)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Grace Williams 
Rating:
4.0

Customer did not leave a comment.

John Muhammad 
Rating:
5.0

Customer did not leave a comment.

angelo adams 
Rating:
5.0

Customer did not leave a comment.

Shelley Lumpkins 
Rating:
5.0

Stress-free no hassle N&out

Charleston Hester 
Rating:
4.0

Customer did not leave a comment.

Steven Jones 
Rating:
5.0

Great customer service

Jerry Wyse 
Rating:
5.0

Customer did not leave a comment.

Stephanie Gibson 
Rating:
5.0

Customer did not leave a comment.

Latrice Devrow 
Rating:
4.0

Customer did not leave a comment.

CINDY BROWN 
Rating:
3.0

Customer did not leave a comment.

David Szczecina 
Rating:
1.0

VERY UNPROFESSIONAL AND RUDE!

Trisha Graham 
Rating:
5.0

Customer did not leave a comment.

Derrick Robinson 
Rating:
5.0

Customer did not leave a comment.

kurt kennedy 
Rating:
3.0

Great customer service! Clean and efficient equipment! I will use Uhaul services again.

LaTorie Lee 
Rating:
5.0

Everything was good

MARTREVIUS BELL 
Rating:
4.0

Can y'all give me some of my money back. My address is 1702 Arkansas st Earle AR 72331 Willis Smith is the name you can pull on the check be blessed..

willis smith 
Rating:
1.0

Barely able to get off service road due to gate being closed. Nobody is allowed after hours return at this location I suppose.

michelle loyd 
Rating:
3.0

Customer did not leave a comment.

Robert Junker 
Rating:
1.0

The lady was SO RUDE! Blatantly ugly towards me. Terrible experience. The space was disgusting and dirty. Truck smelled like pee. Lot was not secure and I had to leave my car. Worried that they were going to damage it or it was going rob be stolen.

Josh Conley 
Rating:
4.0

Price was extremely high. You advertise $19.95, but then all the additional fees place the actual cost far beyond that.

penny buchanan 
Rating:
5.0

Customer did not leave a comment.

Bobbie Hamilton 
Rating:
5.0

Customer did not leave a comment.

Kenneth Holmes 
Rating:
4.0

Customer did not leave a comment.

Samuel Simmons 
Rating:
5.0

Smooth and trouble free. No issues.

KELLY CALDWELL 
Rating:
1.0

Communication was off. It took over a hour to rent me the truck & about 45 to check the truck in. They lady over the phone was very unprofessional and someone lied to me about about my deposit.

jasmine perry 
Rating:
5.0

I'm not sure of th the ladies name that had been assisting me but she is a very pleasant person to do business with

MARVIN ANDERSON 
Rating:
5.0

Customer did not leave a comment.

CONNIE STEPHENS 
Rating:
4.0

I wouldn't change my experience, it was efficient and complete from the pickup location to the destination location.

Harold or Ira Turner 
Rating:
2.0

It was very inconvenient that the afterhours drop off gate could not be used. Also very disappointed that U-Haul would charge $315 for a key replacement in their own vehicle. Because, we lost the keys ( and found them eventually) we had to keep the truck longer than planned. I did not agree with or appreciate being told the vehicle was missing when we spoke to the on site manager multiple times throughout our experience. She was well aware that the vehicle was not missing. This office has very limited hours and it was not convenient at all to work with. So it is upsetting that U-Haul would charge $250 just because I returned their "missing" vehicle to another location. BTW, the manager threatened to call the law or that things would get "worse" if we did not return truck immediately. She was aware the truck was loaded and we needed a new one-way truck before we could return it to original location. This location closed early at 1pm, so we returned to another location and so received the extra $250 charge. I do not feel like U-Haul cares about its customers and would not recommend this location specifically. Very disappointing experience.

Kimberly Bowie 
Rating:
4.0

Nothing

RANDALL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Chantel Sconiers 
Rating:
5.0

Customer did not leave a comment.

JOHN NORSWORTHY 
Rating:
5.0

Customer did not leave a comment.

elizabeth phillips 
Rating:
5.0

Thanks so much a very sweet lady🫶🏼

TAMEKO NORTHINGTON 
Rating:
2.0

Clean up office to make it more presentable.

Roger White 
Rating:
5.0

Customer did not leave a comment.

Taz Tyrone 
Rating:
5.0

Continue the outstanding service.

ARLEE WALLACE 
Rating:
5.0

The young lady was very helpful and even looked up the number for a cab company when I couldn't find an Uber driver. Super friendly, and would also highly recommend!

CHRIS EDWARDS 
Rating:
5.0

I never rented at U-Jaul before and she made it very easy to get the car dolley and get me on my way.

lew acre 
Rating:
1.0

Receptionist was very rude, said that truck bumper was unsafe, was not willing to work with me. Also stated that we needed a reservation for a tow dolly which we did not.

Eric Pickle 
Rating:
5.0

Customer did not leave a comment.

MATTHEW HARRIS 
Rating:
5.0

No improvement needed

PAUL LOVE 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KELSO 
Rating:
3.0

Customer did not leave a comment.

Josh Mangum 
Rating:
5.0

Everything was great and very easy move thank you for everything…. ❤️

Indianor Mckinney 
Rating:
4.0

Customer did not leave a comment.

Aaron Rosenberg 
Rating:
4.0

U-Haul had dog hair everywhere

Stephanie Stevens 
Rating:
5.0

Customer did not leave a comment.

Sasha Lambert 
Rating:
5.0

Customer did not leave a comment.

Destinie Smith 
Rating:
5.0

Customer did not leave a comment.

Clarence Holder 
Rating:
1.0

This was my worst experience ever with Uhaul or a Uhaul location. I reserved my truck and my packing supplies (1 dozen furniture pads, utility dolly, appliance dolly, and furniture dolly) over two weeks ago and I get a phone call an hour before my pick up and they say they only have some furniture pads and a utility dolly. What’s the point of reserving packing supplies over two weeks in advance if they’re not even going to have them.

Jordan Goss 
Rating:
2.0

Takes a long time to wait for someone to come help put a trailer on. You have to wait outside a locked gate in a not so great area waiting on someone to be there.

Lauren Letner 
Rating:
1.0

Cheated me out of money…tried to charge me using km instead of miles. When I proved that they charged for correct miles but increased my insurance and not giving me 140 miles as promised because I had to drive so far. I also did them a favor returning to them instead of to Memphis which was and additional 35 miles for me.

David Joshlin 
Rating:
5.0

Customer did not leave a comment.

Jerome Johnson 
Rating:
4.0

Customer did not leave a comment.

darrius young 
Rating:
3.0

I after this I will NEVER rent anything from UHaul again on this move I started with a Penske Truck should of stuck with that company

Tashanna Tucker 
Rating:
5.0

Very helpful

Tracey Pickett 
Rating:
5.0

Customer did not leave a comment.

Erica Morris 
Rating:
5.0

Renting a vehicle and checking it in was very easy the people that work in the office are very nice very polite and I really like them

sunshine brown 
Rating:
5.0

Customer did not leave a comment.

Danny Ashley 
Rating:
5.0

Customer did not leave a comment.

shawnta Tinsley 
Rating:
5.0

Customer did not leave a comment.

Zackery Brinton 
Rating:
4.0

Not getting call morning of stating trailer not available at location stated to pick up. And need to find out about 50$ reimbursement guarantee.

Jonathan Maresh 
Rating:
3.0

Very thorough with return. Took job seriously. Rare quality now a days. keep up the good work.

RUSSELL MICHI 
Rating:
5.0

Customer did not leave a comment.

DANNY ASHLEY 
Rating:
2.0

Trying to access after hours is nearly impossible. Spent 45 minutes at the gate fighting with the app and the phone number for this location never answers and their mailbox is full

Meaghan Menth 
Rating:
5.0

She was pleasant and helpful.

ROBERT CLARK 
Rating:
5.0

Customer did not leave a comment.

LISA MURRAY 
Rating:
5.0

Great ppl very helpful

SEAN NATTIER 
Rating:
5.0

Customer did not leave a comment.

MATHEW MCNEEL 
Rating:
3.0

Customer did not leave a comment.

Alan Turner 
Rating:
5.0

Holly was incredibly detailed in her instructions and information. Very friendly and helpful.

Colby Brown 
Rating:
5.0

Customer did not leave a comment.

Marcus JEFFERSON 
Rating:
4.0

Customer did not leave a comment.

Brandesha Seals 
Rating:
5.0

Have an dumpster for this sight as well as the sight 3to 5 miles away.

DANNY LEE 
Rating:
5.0

Great customer service, very helpful.

RICHARD ACCURSO 
Rating:
5.0

Pick up and drop off was very quick and easy! Def. recommend!

SUE BOWEN 
Rating:
4.0

The lady who helped on Saturday was so sweet and friendly and super helpful.

Jennifer Penn 
Rating:
5.0

Customer did not leave a comment.

SANDRA MEYERS 
Rating:
5.0

Second rental recently and it went very well this time too. Highly recommend.

HOLLY JONES 
Rating:
5.0

Service was fast and location was easy to pick up and drop off.

HOLLY JONES 
Rating:
5.0

Customer did not leave a comment.

JERRY FENTER 
Rating:
4.0

Hollly had wonderful customer service and extremely polite and helpful

EUGENE EDWARDS 
Rating:
3.0

Customer did not leave a comment.

Christian Knowlton 
Rating:
5.0

Keep up the good work.

MICHAEL FARRAH 
Rating:
3.0

Customer did not leave a comment.

Kimberly Edwards 
Rating:
4.0

Customer did not leave a comment.

TENISHA BEAVERS 
Rating:
1.0

The lady here needs to find another job because clearly she hates her current one. The place looked like a junk yard where the uhaul stuff was parked.

CHAD ENGLAND 
Rating:
5.0

I reserved a truck on 1/21/2021 via telephone with Holly for pickup on 1/30/21.. The entire transaction, from reservation to pickup to return, went as smoothly as a customer could hope for! Everything is explained in great detail and the equipment was more than satisfactory. I was very pleased and would definitely recommend this location! Thank you, Holly, for your great customer service!

debra gillespie 
Rating:
4.0

Customer did not leave a comment.

Christopher Goolsby 
Rating:
5.0

Customer did not leave a comment.

Dale Haler 
Rating:
5.0

Customer did not leave a comment.

Jerry Hayes 
Rating:
4.0

Customer did not leave a comment.

Quenton Jefferson 
Rating:
5.0

Well, on top of what was agreed to by dispatcher, pickup point, and computer, I received an extra bill. It appears you have a bait and switch thing going on. It is not appropriate or appreciated.

michael thurman 
Rating:
5.0

Customer did not leave a comment.

James Spurlock 
Rating:
5.0

Lower the mileage pay 99 cent is to high

clayton groves 
Rating:
5.0

Holly was very helpful and super nice

Margaret Sutton 
Rating:
5.0

Customer did not leave a comment.

HOLLY JONES 
Rating:
1.0

Customer did not leave a comment.

rance capps 
Rating:
3.0

I moved out at the last days of november, above said I moved out in January.

CAROLINA IBANEZ  |  Overall Experience 
Rating:
5.0

Staff was awesome would definitely use it again if needed.

JIM FRANKS  |  Overall Experience 
Rating:
4.0

The customer was great

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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