Customer Reviews for Secure RV & Self Storage - Bloomington
(U-Haul Neighborhood Dealer)

229 reviews

18949 Valley Bl   Bloomington, CA 92316
(South Side of Valley between Cedar Ave & Riverside Ave, Just West of the Colton Golf Club)

(909) 420-0487

Office Hours

  • Monday - Saturday:
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    12 pm - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(909) 420-0487

18949 Valley Bl
Bloomington, CA 92316
(South Side of Valley between Cedar Ave & Riverside Ave, Just West of the Colton Golf Club)

Services at this Location:

Office Hours

  • Monday - Saturday:
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    12 pm - 1 pm / 2 pm - 3 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excelente servicio y muy limpio completamente recomendable 💯

Aracelei Santacruz 
Rating:
5.0

Very nice friendly staff. They got me ion the road pretty quick .

JOSEPH LIGHTFOOT 
Rating:
1.0

They don't put the right time when you returned to charge extra day and they don't ask people if they want the insurance or not .They don't take the time to explain well

HELZIE LOMELI 
Rating:
5.0

Customer did not leave a comment.

James Fischer 
Rating:
2.0

The 24/7 checkout process was really glitchy. It took over 45 minutes for me to able to pick up the truck at the start of the rental. I had to call customer service twice during the process to be able to get the vehicle keys.

Enrique Acuna 
Rating:
5.0

Customer did not leave a comment.

Janice Scroggins 
Rating:
5.0

Customer did not leave a comment.

Dina Martinez 
Rating:
5.0

Customer did not leave a comment.

Tamaika Keaton 
Rating:
5.0

Customer did not leave a comment.

Robert Matus 
Rating:
4.0

Better prices

Tom Lee 
Rating:
5.0

Customer service was amazing I will definitely use this location again. The gentleman I dealt with did a fantastic job.

Joshua Monday 
Rating:
5.0

Customer did not leave a comment.

Oscar Carrillo 
Rating:
5.0

Customer did not leave a comment.

Malana Postell 
Rating:
5.0

Customer did not leave a comment.

james maher 
Rating:
5.0

Victor was very helpful. Thank you!

Cruz Baca Sembello 
Rating:
5.0

Customer did not leave a comment.

Hugo Godinez 
Rating:
1.0

Fix your trucks mine was failing part couldn’t even go in from the drivers side

monserrat romero 
Rating:
5.0

Customer did not leave a comment.

Alexander Gomez 
Rating:
5.0

Customer did not leave a comment.

Loc Tran 
Rating:
5.0

Customer did not leave a comment.

Ramiro Venegas 
Rating:
5.0

One of the best locations to work with, very helpful and always making sure you have everything you need.

Stephen Jennings 
Rating:
4.0

Customer did not leave a comment.

Clifford Mather 
Rating:
5.0

Its.good.

PALEMON JAIMES 
Rating:
5.0

Customer did not leave a comment.

Gabriela Diaz 
Rating:
5.0

Super awesome service! Anytime I need a truck or trailer I come back here!!! Top notch service!

RYAN EVANS 
Rating:
5.0

Easy check in process

JOSEPH AVALOS 
Rating:
1.0

Person needs to be helpful, friendly and polite.

Rosa Ward 
Rating:
5.0

Ryan was amazing and so helpful. I came down on a Friday with a bunch of street construction, he took his time and helped me reschedule and even took me out to see what I was renting. Figured out it was not the right size, so he helped my get the next trailer up. Upon pick up he was amazingly helpful, hooked it up for me and gave me clear instructions on how to use it and where to watch my fingers. When I returned it so helpful and unhooked it and moved it where it goes. I was supposed to rent a trailer at a U-Haul facility in North Fontana but they were not helpful, it was so refreshing to go to Secure RV, and have Ryan who was so helpful. Next rental, I will drive the extra 15 minutes, just to rent from this location.

Stephen Jennings 
Rating:
4.0

Customer did not leave a comment.

Jose Padilla 
Rating:
5.0

Customer did not leave a comment.

Bayron Meneses 
Rating:
5.0

Customer did not leave a comment.

Pedro Sanchez 
Rating:
5.0

Customer did not leave a comment.

JUAN GALAVIZ 
Rating:
5.0

Customer did not leave a comment.

Chris Becerra 
Rating:
5.0

Customer did not leave a comment.

Carlos Cardenas 
Rating:
1.0

Customer did not leave a comment.

Eduardo Pech 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Fleener 
Rating:
4.0

Customer did not leave a comment.

Victor Silva 
Rating:
5.0

Customer did not leave a comment.

Carrie Bear 
Rating:
5.0

The parking area is very small and limited for customers

Donald Mincey 
Rating:
3.0

Check your equipment before allowing it to be reserved and rented out to your customers. The trailer I had reserved had a broken safety pin for the hitch and I was not able to use this trailer which ended up having me waste a lot of time with waiting for the employee to decide what was going to happen next since that was the only same sized trailer available. I had to rush in order to use the bigger trailer that was substituted to me on a timely manner since the destination I had to use this trailer had a closing time of 2pm. I was told I would get the $50 U-Haul reservation guarantee from the manger who spoke to the employee over the phone however no one has called me about how to get the $50 when he said he would call his manager right away as soon as I left and it is now 4 days later.

Aaron Marquez 
Rating:
5.0

Keep up the good work....

Jeffrey ortiz 
Rating:
5.0

They are super friendly helpful and answer all your questions. I would highly recommend this place! The storage units are clean and safe to store all you're precious valuables.

maribel brito 
Rating:
5.0

Customer did not leave a comment.

Brenda Gomez 
Rating:
5.0

Customer did not leave a comment.

david sickler 
Rating:
5.0

Customer did not leave a comment.

Juan Castaneda 
Rating:
5.0

Customer did not leave a comment.

Daniel Jadzinsky 
Rating:
5.0

Customer did not leave a comment.

Irma Leticia Rangel 
Rating:
5.0

Customer did not leave a comment.

Ashley Alvarez 
Rating:
3.0

Customer did not leave a comment.

Michael Contreras 
Rating:
3.0

After picking up the truck the check engine light came on, had trouble shifting and barely made it to our destination. Floor was sticky and trash was on the floor. Was easy to pick up, but truck was in poor shape.

Amanda Sanchez 
Rating:
5.0

Customer did not leave a comment.

John Burton 
Rating:
5.0

Lower Prices

karen Burnett 
Rating:
5.0

Customer did not leave a comment.

jose martinez 
Rating:
1.0

charge extra $20 for not getting letting them know i returned it early. I would never rent again.

Gennero Joseph 
Rating:
5.0

The service writer was very nice person and explained In detail how everything worked.

Chris Villarreal 
Rating:
5.0

Customer did not leave a comment.

Huberto Maldonado 
Rating:
1.0

Terrible experience. Would like management to call me asap about this issue

Aaron Hunt 
Rating:
5.0

Customer did not leave a comment.

JUAN GONZALEZ 
Rating:
2.0

I arrived 5 minutes before closing time and the guy did not help me return the uhaul he said I had to return it trugh a application on the phone

Mario Ugarte 
Rating:
5.0

Customer did not leave a comment.

Adolfo Meza 
Rating:
4.0

The pick up was a bit longer than expected due to issues at the facility. The drop off in Tempe AZ was effortless a and efficient. Overall not a bad experience

Robert Walker 
Rating:
5.0

Customer did not leave a comment.

Danna Avendano 
Rating:
4.0

Customer did not leave a comment.

Anthony Maganuco 
Rating:
5.0

Good

Pablo Pineda 
Rating:
5.0

Customer did not leave a comment.

Jose Anzaldo 
Rating:
4.0

Customer did not leave a comment.

Henry Coburn 
Rating:
3.0

Customer did not leave a comment.

Ronald Stewart 
Rating:
5.0

Great staff, knowledgeable, helpful, got me on the road quickly

Chris Pena 
Rating:
5.0

The telephone representative was very kind and understood my situation.. she definitely needs recognition for her excellent customer service / customer support! Thank you !

Trina Mason 
Rating:
5.0

A little slow to checkout considering I filled everything out online

William Shepard 
Rating:
4.0

Customer did not leave a comment.

Raul Aquino 
Rating:
5.0

Customer did not leave a comment.

jose alvalonso 
Rating:
5.0

Faviola Perez

Fabiola Perez 
Rating:
5.0

Customer did not leave a comment.

Fitz Kirklaldy 
Rating:
1.0

Servise was ok. How ever I rented a motorcycle trailer and purchased some straps brand new from the rental office. I strapped the motorcycle down. As I was driving I noticed the motorcycle moving a lot. I pulled over and checked the straps. I immediately noticed both straps stretched at the hook. I had to stop. Leave my truck on the side of the road, and call a friend to give me a lift and repurchase some new straps at home depot. When I returned the trailer later that day I explained to the service man who did the transaction earlier that day what had happened. I showed him the bent straps and my receipt . I wanted a refund. It was only twenty dollars how ever it’s the principal not the money. He took the mater to his Manager and told me his managers response was all sales are final. And did not refund me my money. I feel that I should have been refunded my money because the straps failed! I almost lost a 10,000 dollar motorcycle because those straps failed! I will no longer be renting anything from U- Haul any longer. U-Haul does not care for there customers Saftey and well being.

Benny Vazquez 
Rating:
3.0

I don't think it was the location's fault, but rather U-Haul. They had no record that I was scheduled to drop off the trailer when I showed up.

John Haggart 
Rating:
5.0

Again, thank you for the great service! Will keep coming back!

Ryan Evans 
Rating:
4.0

Customer did not leave a comment.

Joie Sandoval 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ZUNIGA 
Rating:
5.0

Customer did not leave a comment.

Veronica Valdivia 
Rating:
4.0

Customer did not leave a comment.

Mario Teso 
Rating:
5.0

The lady who was there on weekend goes beyond her work. She is very patient and friendly

Marcel Atashima 
Rating:
5.0

Customer did not leave a comment.

Sydney White 
Rating:
4.0

Customer did not leave a comment.

Autumn Raymond 
Rating:
5.0

Customer did not leave a comment.

GERARDO TORRES 
Rating:
3.0

Customer did not leave a comment.

Jennifer Sanchez 
Rating:
5.0

Customer did not leave a comment.

Talia Quetel 
Rating:
5.0

Customer did not leave a comment.

Talia Quetel 
Rating:
5.0

Being a 0lder person not will with computers I found it very hard to do the return of the truck rental had to get help.

Cecilia Minks 
Rating:
5.0

all around satisfying...

Lawrence Pate 
Rating:
5.0

Customer did not leave a comment.

Ruben Lopez 
Rating:
5.0

Hes Hot

concepcion sierra 
Rating:
5.0

Customer did not leave a comment.

David Avina 
Rating:
4.0

Customer did not leave a comment.

Arnulfo Marquez 
Rating:
5.0

Gd

Dipak Singh 
Rating:
5.0

Have rented here several times, the manager is the best! Thanks for the service!!!

RYAN EVANS 
Rating:
5.0

Sales person was very polite and understood customer relations.

Brian Duff 
Rating:
5.0

Friendly staff quick service 100% recommend stopping by

Jose Fernando Becerra 
Rating:
5.0

Customer did not leave a comment.

Eduardo Gonzalez 
Rating:
5.0

Trailer worked as expected. No mechanical issues. Will use again.

Ron Aker 
No reviews have been submitted for this location.

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