Customer Reviews for Secure RV & Self Storage - Bloomington
(Distribuidor de U-Haul del vecindario)

113 comentarios

18949 Valley Bl   Bloomington, CA 92316
(South Side of Valley between Cedar Ave & Riverside Ave)

(909) 420-0487

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Domingo:
    11 a. m. - 1 p. m. / 2 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 420-0487

18949 Valley Bl
Bloomington, CA 92316
(South Side of Valley between Cedar Ave & Riverside Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Domingo:
    11 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

EDUARDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIIKO F. 
Clasificación:
4.0

Get your workers taught better, I was charged for gas & I brought your truck back on time and with a quarter tank of gas as I left with. I'm still waiting on my dispute

DAVID C. 
Clasificación:
1.0

Charged me for a full day even when the equipment was delivered only 1 hour late. Shame on you Uhaul

JOSUE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charnara C. 
Clasificación:
2.0

I put 17 dollars in gas to fill back up to half . They had me park truck on a up slope at the gas center . I left . They sent me a email saying they charged my card 30 dollars for gas. I will dispute with my bank . Don't drop off here

melissa B. 
Clasificación:
5.0

Very fast service

MIGUEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea D. 
Clasificación:
3.0

This comment is not about the Bloomington location. When starting the reservation process through the system, it was horrible. All information was not correct. I had to revise it so many times. The day before, I get notification that the location that I reserved a truck from did not have any, so we were sent all the way to Bloomington. There's no way to change anything because you don't get notification until the day before. I received a link to check in once I arrive at the location and after following all the steps several times, the link did not work and couldn't access the keys. We had to wait an hour until the place opened to get some help. The person at the Bloomington location helped us. The schedule/reservation process was a headache from the very beginning with all incorrect information and having to call so many different times to get uhaul to finally correct the reservation information. The day of was even more of a headache with the link not working and having to drive far to pickup a truck. The current system on renting a truck is ridiculous and people should be able to go and rent a truck instead of being sent to different help desk and scheduling departments. Not getting confirmed information until the day before is not reliable. I hope senior managers read this and make revisions to the reservation process.

ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELLE SUZANN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R. 
Clasificación:
5.0

Best U Haul Experience I've ever had. Thank you once again.

ERICK N. 
Clasificación:
3.0

I was very disappointed to learn that there is no way to compensate a customer for adding "too" much gas to the truck. The truck came with a 1/4 of a tank and therefore forces you to put gas in before starting your trip. It's a guess at that point how much gas the truck will use. Unfortunately, the truck used less than anticipated and I was told there is no way to reimburse for any of the used gas. At $4.50 a gallon, they got about $25.00 in gas from me. Should be a simple compensation back to the customer.

THERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDRICK S. 
Clasificación:
5.0

Everything was on point, Great to do business with.

FERNANDO P. 
Clasificación:
5.0

Perfect

BENITO A. 
Clasificación:
3.0

El cliente no dejó un comentario.

JORGE C. 
Clasificación:
1.0

I never got my money back for the miles I didn't use I call and they say they were gonna let the manager Andres know and he was gonna call me I never got a call back from him

TANIA S. 
Clasificación:
2.0

My worse experience ever with U-Haul I chose to use the truck share 24/7, which is an online check in. I arrived at the location around 10:40for a11:00pm pickup. What was supposed to be a easy and quick check in lasted until 11:45pm. It's a long and lengthy procedure. The truck was a older vehicle with lots of wear and tear of and upon the vehicle inspection, you're only allowed a certain amount of photos. When returning the vehicle, the male who was on duty, first statement was" is everything okay, did you tear or break-up anything? Once he completed his visual inspection, he complained of the fuel being short. The was refueled back to where it was when purchased. Not until a request to see a copy of the original did he realize that the fuel level was more than he calculated but because he was being obnoxious, we rwe put more fuel. While waiting for the truck to return from the fuel station,he spoke well with others, offered water but never acknowledge me. I perceived that gesture as very negative and racist. I will not use that their service anymore and I feel U-Haul, a very reputable company should not have someone of that nature representing their customers.

Brenda B. 
Clasificación:
4.0

everything went smooth.

LAWRENCE P. 
Clasificación:
5.0

The staff was awesome to work with. Very good experience.

MARK R. 
Clasificación:
1.0

This old truck has almost 200,000 miles on it with no air conditioning! We are in Southern California during a heat wave. This truck would not go faster than 55 miles per hours and was beat up everywhere. The inside was slippery. We had to mop it twice just so we didn't break a leg (myself and husband both slipped and fell down hard on our knees). The representative charged us for 24 packs of blankets and gave us the incorrect dolly. She didn't even ask if we wanted "insurance" and when we asked she said I don't know. We showed her the dents in the truck and she said to just use their application which I understand but my phone was dead and I informed her that. She said to just use it when my phone charges I had to drive 53 miles out of our way, pay for the gas and then drive back to our home (106 miles round trip). I had to have someone follow me and pay for their gas to take me back home (53 miles away). When we returned the truck we were charged for returning the incorrect dolly and missing 2 blankets (clearly someone does not know how to count). We were also charged an "AFTER HOURS" return of $ 20.00. This was not even the location I was able to return to (all of their other locations were full and could not take the UHAUL). This company CLEARLY only cares about the bottom dollar and that is their pocketbook. I am highly unhappy with this company.

JULIE S. 
Clasificación:
1.0

Be honest, stop charging more with the excuse that we bring in truck with less gas , just to charge more . When is the opposite.

NORMA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dane E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK M. 
Clasificación:
5.0

All in all it was a nice rental truck experience no problems whatsoever it was smooth!

Vicky H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOYD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRTA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRA P. 
Clasificación:
5.0

The agent came out of the office with a hand-held device to check my equipment in. It took only a few minutes, and I was on my way back home to begin unpacking!

James H. 
Clasificación:
5.0

As always, great service! Thanks Team Secure Storage!

RYAN E. 
Clasificación:
1.0

Truck was clean yes but right mirror was broken and I could barely see out of it . And they forgot my dolly I asked for .

Ruben G. 
Clasificación:
5.0

Thank you for great service.

MARVEL W. 
Clasificación:
5.0

Great service got my move done

RYAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL T. 
Clasificación:
1.0

Ben's Automotive is where no one should be sent to rent a truck. Rude, poor customer service. Condescending to me.

LAWANA W. 
Clasificación:
1.0

Manager Ryan, called me let me know different hour of returning the truck even though my contract said different time, the lady that rend me truck very nice but the called that I received from manager needs to be more profesional, of course I file a complaint with customer service. Bad experience with that type of person!

FELIX I. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA H. 
Clasificación:
5.0

The person that helped us was very curtious to us i would recommend them

DIANA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
3.0

El cliente no dejó un comentario.

CYNTHIA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco Y. 
Clasificación:
5.0

Very happy with customer service. Polite and professional.

carlos M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

Really liked the staff, made things super easy and fast! Great service!

Ryan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sim J. 
Clasificación:
5.0

Very good and friendly

DONALD H. 
Clasificación:
4.0

Better computer service

DAINA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronnie U. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabriel S. 
Clasificación:
4.0

I felt it was costly. I feel if your replenishing the gas and paying for the rental you shouldn't be charged per mile. I couldn't even include the insurance. I purchased appliances in Rancho half hour drive and cost me almost a $100. I think you would get more business with a cheaper charge rate. People look for someone with a truck to help them instead. Just a thought.

kathrine S. 
Clasificación:
2.0

On case of emergency issue with the truck. They said they can't do nothing

DOMINGO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOHANNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo S. 
Clasificación:
2.0

El cliente no dejó un comentario.

YUHANG S. 
Clasificación:
5.0

The person in the store was really nice, very helpful, and insured that we took pictures and documented our truck before we left.

TERRI V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daina L. 
Clasificación:
1.0

The representatives were very careless far as the issues at hand. They gave me a van and the gas hand was below E. I told them that I was afraid that it wouldn't make it to the gas station. They assured me it would. I have never been given a vehicle of any kind from Uhaul in all my years of dealing with the company with the gas hand on E. Anyhow, I get to the gas station down the street and as I'm pumping gas, it is spraying out from under the van. I took the van right back and they gave me another one but they just showed no concern about the fact that I was just put in a life threatening situation. I was very dissatisfaction with Uhaul.

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kai H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayra P. 
Clasificación:
5.0

i Like the service .

hector R. 
Clasificación:
5.0

nada el servicio fue excelente gracias.

hector R. 
Clasificación:
3.0

Good service everything is fine just not big on the location small parking for the front it's the only issue I have with the location for uhaul stuff

Andrew R. 
Clasificación:
5.0

The representative at this location was fast very helpful no improvements needed THANK YOU

Gilbert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Efrain C. 
Clasificación:
4.0

On time and reliable.

Chris P. 
Clasificación:
3.0

First time that I was a few minutes late and charge me an extra day for rental

Juan C. 
Clasificación:
5.0

Comment: Superb customer service and friendliness!

Allen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
2.0

Truck had a lot of damage and required a time consuming walkthru as to prevent being blamed for the damage upon return, good scope but too overkill. Front windshield filthy unsafe. I called store twice for being charged on the blankets. I did not use those blankets. When I used the dolly the seal from the blankets came off, the bag zipper did not work either and blankets were falling out. I called twice left 2 messages regarding the dispute of charges & never got a call back.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian D. 
Clasificación:
5.0

Gracias

David J. 
Clasificación:
4.0

not enough parking out front.

Robert V. 
Clasificación:
5.0

I was allowed to do drop off overnight very polite & understanding lady who delivered tow dolly to us ??

Salma R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yesenia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco G. 
Clasificación:
5.0

Very helpful customer service. I rented a smaller truck thinking they all had ramps. The guy there let me rent another one with no additional charges for bringing the original back, he just charged me the price of the new truck. In fact, they did not have the next size up so he gave me an even larger one for the price of the smallest one with a ramp.

Sean D. 
Clasificación:
1.0

Over charged 94 dlls for fuel.

Martin A. 
Clasificación:
1.0

Was charged almost $200 for pre-existing scratches that were on the vehicle. Guy was trying to charge me for furniture pads that I had already paid for. Made smart-ass remarks about how we should've purchased the insurance that it's our fault because we didn't purchase any. Will not use this location ever again, will probably not use uhaul ever again. Would never recommend this location not even for storage because they do not care about their customers.

kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
3.0

Improve speed of verification on the 24/7 check in Have dolly inside Uhaul when customer orders one.

heidi L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jacqueline C. 
Clasificación:
1.0

See comments abovr

Sean T. 
Clasificación:
5.0

Ryan was awesome, helped find a solution to problem loading car onto auto trailer. 5 star review!

chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

The miss that was renting out the unit to my family was very friendly and helpful.

STEVEN R. 
Clasificación:
1.0

Worst Customer service help from the younger guy was very rude and HORRIBLE attitude. Called 1800 uhaul to check for any carports in my area. Sent me to this one. He said I was late and cancelled my contract... Charged $50. I didn't cancel. . I didnt know why he had such a bad attitude. But, he would answer any of my questions. Keep poking at the brochure and instructed me to go on youtube because it's not his job to know how. He gave me a trailer that wasnt ready for road Transportation and the tie down lock wouldnt stay locked down on my tires. I called inroad and they advised me to drop at nearest location... I followed instructions.. Recieved another bill for 355.00 for drop at different location. Then another $250.00 for late fees. I had the trailer less than 6hours... and the rain was really bad that night and I almost lost my car with that carport. Yes... I'm inexperienced. But he said it was a good one... No Bueno!

Chana B. 
Clasificación:
5.0

Quick, easy, straight forward and professional.

CAESAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha G. 
Clasificación:
5.0

The woman working there was friendly and quick...our experience was excellent thanks to her.

mike D. 
Clasificación:
1.0

Over charged and customer service people do not communicate with each other . Then employees calling like we stole the truck when we did exactly what the employee told us to do at the storage location in Bloomington.

elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonzo C. 
Clasificación:
5.0

Ms. Dallas was excellent!!! She let us know exactly every step & what we needed.

Melba W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
No se han enviado comentarios para esta ubicación.

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