I don't understand the masks. Why should people who are not sick wear masks? I'm not going to complain about no power windows, but why is there no cruise control in the truck?Johnie A.
Customer Reviews for SecurCare Self Storage
(Distribuidor de U-Haul del vecindario)
Matthews, NC 28105
Services at this Location:
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Haskell S.
Not giving away a truck someone has reserved for 2 months because they were 20 minutes late!!!BRANDON M.
It was supposed to be $30 a day plus mileage but ended up costing me almost $500 for 1 day very overpriced not happy with the pricesLINDA A.
My experience from start to drop off was great. GraciasJULIAN C.
The reservation said to pick up at independence self storage location. When I got there I waited for 15 minutes for someone to help me because they were not in the office. After that I was told that they don't actually have the truck and that I had to go to another location. I was not notified of a change before hand so that wasted about 30 minutes of my time. The trucks AC went in and out on the entire 5 hour drive on a hot day so overall that was also uncomfortable.JAMES S.
Outstanding rental experience. Ashley had everything ready for me and even answered my call from the parking lot by greeting me by name! Extremely easy to book, pick up, and return, and fantastic customer service.JOHN K.
El cliente no dejó un comentario.JOSEPH C.
I wasn't allowed to take pics of the truck. The guy was in a huge hurry to get me out of there. He just asked for my keys and sent me away.Ruben G.
El cliente no dejó un comentario.DARYLE O.
The gentlemen working there helped me during his lunch break. You should let customers know that the office is closed between 1and 2 pm. I had a 1:00 pickup time.Tony B.
El cliente no dejó un comentario.TYLER B.
El cliente no dejó un comentario.Mary B.
I got there to use the 24/7 . They said they did not take it there. I got there an hour early. He still got me set up then and there. Very happy with that.Sammy B.
Absolutely nothing. This was a great location, stupendous service and the customer service was A+.Rene M.
El cliente no dejó un comentario.mark F.
El cliente no dejó un comentario.LARRY F.
The staff at this location made the rental process an absolute pleasure.Jeff K.
Ashely was very kind and helpful!NICOLE V.
I can't think of anything. Was very pleased with this rental experience.BARTON S.
Ashley is outstanding!THOMAS D.
I've rented trucks numerous times over the years and I have to say this was probably one of the most seamless and pleasant experiences I've had. Truck was ready, no lines, easy return and rates charged were as expected.Richard C.
El cliente no dejó un comentario.Balaraju K.
Very satisfied with whole experience. Definitely use again!Nina M.
The person who handed over the vehicle told me to fill 3/4 tank when I return the truck and I did so.I have pictures of the dashboard when I took the vehicle and when I returned. Although tank was at 3/4 level, he wrote on the paper at 7/8 level. When I told him the discretion, he told me to return the truck at 3/4 level.VITTALSREE PANDU A.
El cliente no dejó un comentario.Robert K.
This location is the only location I've rented from over the past year and half because they have the absolute best customer service period!Elise W.
Lower the prices for the out of town rentals- was over $500 just to drive from Matthews to Richlands and that was just for the truck and ins.KIMBERLY W.
El cliente no dejó un comentario.BRIANK B.
El cliente no dejó un comentario.HENRY J.
Awesome program Great customer service Will be my first call on my next rentalLarry H.
Very easy to return with mobile phone ap, even when the store was closed.Michele N.
Found that I did not need the rental after all. But will definitely use this location in the future. Excellent customer service.CHRISTOPHER T.
Great process and location.David K.
El cliente no dejó un comentario.Amanda H.
El cliente no dejó un comentario.RONALD D.
El cliente no dejó un comentario.WENDY C.
El cliente no dejó un comentario.Ronica F.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.Fernando A.
El cliente no dejó un comentario.Allyson L.
Customer service was excellentâ€”but it always is at that location.Peter F.
The guy working there was very helpful and friendly. He seemed like he appreciated our business.Earnest D.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.karen K.
El cliente no dejó un comentario.ELIZABETH K.
El cliente no dejó un comentario.Audrea H.
Great experience. Very quick in and outJon A.
Johnny was excellent! Great experience with this first UHaul rental. Very easy process, was clearly explained how things working. Johnny did great job!!!Dan Y.
The only problem we had with this location was it didn't open until 10 am on Saturday morning and we had requested a truck pick-up time of 9:30 am at a different location that opened at 7 am. The main problem we had with U-Haul, however, was being moved twice to different locations from the one we requested. The first change came when we checked in on Friday. The second change was made the morning of our pick-up while we were en route to the first changed location. We did not get the phone call letting us know about the second changed location (because we were traveling through a dead zone) and went to the first changed location, only to find out we had to go to another pick-up site 17 miles away. Then when we got there, they weren't open yet. so we had to wait 15 minutes until 10 am. The staff person at this location was excellent, though.Robert B.
El cliente no dejó un comentario.Janice R.
Excellent Customer Service. Will definitely use service again.Calvin C.
El cliente no dejó un comentario.Robert R.
Gas cap retaining strap was broken. $1 a mile seems high. I wanted to rent a van in Fort Mill SC but only found one in Matthews NC. This added at least $40 to my bill. Staff at this location were exceptional and very helpful.Stephen S.
El cliente no dejó un comentario.Andy B.
Excellent service from Ashley, trucks always clean & the pick up & drop off is always smooth & problem free...... definitely recommended.Albert B.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Frederick V.
Reliable, clean, easy process, courteous staff !ERICH S.
SUCH GREAT SERVICE !!!!!!!!!!!Nantasha J.
Truck smell was overwhelming cigarette smoke had to buy air freshener just to tolerate it. They told me to drop truck off at uhaul place that was 11 miles from new house when there was a drop off location just a few miles awayMarsha G.
When my roommate was dropping the uhaul off, they were not allowed to take pictures of the uhaul for their records. Very strangeAndrew M.
Extremely easy and Ashley is on the ball. Great experience!Brian G.
El cliente no dejó un comentario.Alexandra C.
Pick up was good and convenient, but we had heavy rain on move day and the driver side window had a bad seal around it, I guess, and my husband got a â€œvirtualâ€ shower coming through the window. Absolutely soaked.Laura M.
You all made this experience so wonderful for me. It has been a generally stressful move but you took a huge chunk of that off of me. THANK YOUSARA T.
El cliente no dejó un comentario.Jeff H.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.Stephan D.
El cliente no dejó un comentario.Darryl E.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Adeoye A.
El cliente no dejó un comentario.Marissa L.
Very convenient and quick service.Joe H.
El cliente no dejó un comentario.Jack D.
Dropped off truck after hours. Overall that was pretty easy to do especially on my phone just like the initial check in with the truck at the pick up location.Casey V.
Nothing to add. the Manager was great in helping me . I most certainly would recommend this U-Haul place. GraciasCheryl A.
El cliente no dejó un comentario.Sherri S.
Nothing excellent experiencecalvin C.
None the manager really helped me outMike A.
U-Haul did not provide drop off location on confirmation which caused confusion and extra time during the rental process.Tricia H.
Ashley was very friendly and helpful. Second time using this location. Extraordinario servicio al clientePaul S.
Outstanding serviceArtemus J.
It was a pleasant experience. Even under COVID-19.Bruce M.
I was totally satisfied and have no ideas for improvements.Barbara H.
El cliente no dejó un comentario.Tracy B.
Ashley was great and responsiveKENDRA R.
El cliente no dejó un comentario.SCOTT B.
El cliente no dejó un comentario.CHRISTINE H.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.CINDY B.
Ashley was right on target for the size truck I need for my move. He had all the paper work and truck ready when I arrived for pick up. The truck was immaculate. Thank you Ashley!!!!Kathy C.
Staff was helpful, truck clean and have come back to this location specifically because it is so good!NANCY D.
Great service and equipment! Thanks!Stephanie C.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Thomas F.
explain about the limit on miles, We went from point a to second stop to pick up couch on the way and then to point b with one stop for gas and was 7 miles over what was allowed. Needs to be some leadway or up front packages that allow for extra miles. These days GPS directions traffic and closures could easily cause you to go over. No one likes to incur extra cost at the end of your trip.Steve D.