Customer did not leave a comment.
Jose L
Customer Reviews for SecurCare Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy pick up.
Mike WGreat Job, Thanks!
Zachary SContinue friendly competent staff. Offer the variety of trucks Fair prices and service Excellent experience all around Thank you
Joann WAshley was a wonderful U-Haul representative, kind and efficient! Everything was ready when we arrived and easy check-in/return. I will use this location again and refer out to others.
jackie sGreat, professional customer service.
Michael CWe chose this location because they were great the first time we used them. Customer service A+. Truck in great shape and location was very nice, clean, organized etc.
Lori BAshley has helped me twice at this point. He is exceptionally kind and helpful. He really helped me and encouraged me about how to operate the vehicle. He was amazing.
Jennifer aExcellent customer service.
Jeremie WTo open a little bit early
Kenold eEasy to reserve the truck needed and easy to pick it up. Drop off also easy.
william fGreat customer service from Ashley! Very personable and helpful
Jennifer aVery friendly, the person who attended us was efficient, fast and very knowledgeable. Thank you. If I would have to rent again, I would rent it at this location. Thank you and God bless you.
Israel SVery nice gentleman to drop the truck off to. Quick and easy experience.
Logan GGreat customer service at this location.
Lori BThe manager at this location, Ashley is knowledgeable, polite and very helpful to your needs. They also have storage spaces for your furniture if needed.
joe mThis was the cleanest damn rental truck I have ever see. Not new by any stretch , but it looked it.
Jamey DThe key to any successful rental business is the dtaff. Ashley fills the bill.
GREG CFast and friendly service
Caroline CApp wouldn’t work. Had to log on to site. Need directions posted on where to park. Turned one way which dead ended. Difficult to move truck to correct spot
Samuel KDifficult to get large trucks in and out. The truck was extremely dirty and the return process was a dealbreaker for me. Spending time taking pictures of the entire truck on return else be charged $20!?!? No thanks! Last time using Uhaul.
Doug BFast and courteous service. Thank you!
Kenneth SClean the cabin before every customer and have the tank filled up. It was on less than a quarter tank and warning came on about have 50 miles left right when I drove off the lot.
Noel MOnly complaint is that the tank was not full on pickup as I had been told it was. I only drove 54 miles and it took 12 gallons to re-fill. I can't imagine truck gets less than 5 miles a gallon. Other than that, had a good experience. Thank you.
Thomas MOpened late (15min) and the truck was not cleaned.
Chong CGreat customer service friendly interaction. Had equipment I needed. Would return for future.
Clearra RHalf of the trailer lights don't work. No help there to hookup the 12ft heavy trailer to my truck. I had to ask another customer to help lifting it up to the hitch.
Imran SSuper easy! Would definitely recommend.
Jeff DThe only thing I don’t agree with is paying an additional $.99/mile on top of the rental fee and putting what gas was used. I think it should be you either pay the $.99 per mile or you chose to put the gas back in but not both. Otherwise, booking and pick up / drop off were great!!
Sabrina BI was told one price and ended up paying a lot higher. The inside of the truck was soaked. Will never use this location again.
Jonathan DThe back of the truck was dirty. I was charged 22.00 for gas. The receipt shows 1/4 tank left in truck. I took a picture after I put gas in before I dropped it off that shows a little under 1/2 tank left in truck.
Austin Mwould have been helpful to pickup sooner by either opening sooner or provide 24 hour pickup
Steve FIf you still have the truck, the roll-up door could use some maintenance. I am a reasonably fit 66 year old, and it took way too much muscle to move the door up or down. But checkout and checkin process was easy.
Steve DN/A
Attaway EN/A, great customer service. Easy instructions.
Melissa MThe gentleman working the desk at pickup was the most welcoming and warm human! While waiting for him to finish with another customer I watched how helpful and friendly he was to the young man ahead of us. Working with him for this rental made a very stressful move so much easier just by being so kind. He was very helpful and knowledgeable. If I ever have the need again or know of someone looking for a truck I will most definitely be suggesting this location! I would come back just to have a conversation with this man because he was such an exemplary human! His job security should be indefinite! My only regret is forgetting his name (and that’s only because my mind was 12 other places while checking out). Thank you!
Keli HAshley is awesome! What a great guy! Friendly and helpful. Very personable
Jamesin HI was able to get the rental truck we needed to move out of our house. Process was quick and efficient.
Jason GI had reserved a utility dolly but they did not reserve one for me and did not notify me beforehand that they had run out.
Christian SAttempted to drop of on Sunday. Site closed, on line did not have reservation. Waited on hold, then gave up. Left truck at site and came back the next day when open.
Lindsey CThe attendant was extremely friendly, knowledgeable, and helpful.
BRUCE KNothing, Ashley does such a good job at this location
Earl CServices was great. No issues. Great, pleasant representative. Thanks.
Cecelia SThe store staff made pick up and drop off very easy.
Stephen SCustomer service was excellent!
Adrienne WAshley, the person that assisted us with the rental could not have been more helpful. He was a pleasure to work with. He earns 5 stars
Mike WWe dropped off after hours, but I received communication from them first thing the next morning. Very prompt
SUSAN JI'm not completely sure if it's U-Haul policy but the customer service person charged my card a total of four times. Twice on 11.10.22 one for 55.17 and then 71.00 and then twice again on 11.11.22 for those same amounts. If it is then that's alright but honestly she was not customer friendly and seem really unhappy with her job and didn't get up from her seat at all. I wasn't driving and handed me the keys and then said I don't know why I handed you anything. Sweetheart because I paid for it all. But truck was great and services provided.
Shuna RVery friendly staff
Heidi GCheck the windshield wipers to make sure they are decent. The right side drivers door was very squeaky, needed some WD-40
Earl C