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Amanda F
Customer Reviews for Securcare Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got a charge on my bank for $45 after dropping truck off after I made sure I filled up the gas when I returned it.
Michelle VManager beyond rude, would like to speak with corporate
Corey WDoors were locked
Doug PWe were unable to drop off the truck because Roadside Assistance had to tow the truck. I feel I should be reimbursed for the rental of this equipment.
Dianne ANothing. Very nice and knowledgeable. Will use again
Jacqueline BReceived a text from U-Haul for this drop off location. when I arrived to drop off transport, the facility was closed on Sundays. I was unable to access the secure storage area without an access Pin. I contacted U-Haul via phone and 1st contact was unable to assist and transferred me to another management group. That individual took some info and after a few moments I was transferred again without my knowledge to another department. Again after a lengthy explanation to a third person and their discussion with co-worker it was decided i should just leave transport in the unsecured parking in front of building.
Darrell PNot people person her attitude bad
merle dAgents on both ends very friendly and professional. Equipment very clean and good working order.
Linda BEverything went smoothly and the equipment worked well.
OLLIE GDropped off Uhaul and they told me to just leave it there, I had to ask for a receipt of drop off. Seemed like I had to make them work, instead of them giving it to me without me asking for one.
Maria ZNo suggestions. Our experience was great.
Demario TEasy to find
James BThe lady that helped us told us the mileage over the included miles was around $0.40 per mile. It turns out I was charged $1.00 per mile or I would have requested more miles on the front end.
Janie PNothing that I can think of.
KAYLA GNot specific to this location, but the new way of having to scan your driver license is weird.
Christopher HEmpty out the key return box. It was difficult putting the paperwork in. We are planning to rent again soon.
David DPleasant staff, services requested were available when I got there. This contracted dealer was kind as well as very informative, made the whole experience pleasant. Will definitely consider them for use in future needs.
Dana DThe experience was horrible due to my being charged for gas that i already put in the truck. I took a picture while in the parking lot and the gas was more than what was actually in there and I used less miles than I initially paid for, not only did I not get a refund but I was charged more for 3 gallons of gas that was not in the truck when I rented it. I will neverrrr rent at this location ever again...seems to me like somebody is stashing money..
Latasha hThe woman who helped me was super nice and knowledgeable. She helped me hook up the trailer and made sure all of the lights worked before she sent us on our way.
Kyrsten DNo one there. Did a self return
Damon BThe Rental Drop off was too far away. OVER TWO HOURS AWAY!!
ISIDRO APaid for a appliance dolly it was not in the truck
Kayberlyn KFriendly quick service
yvette hWonderful experience and very helpfyl
rick jI am disappointed in the fact that I was charged for more days then what I actually had the truck for. I was told differently than what my final invoice reflected and now have not received a call from anyone to discuss my issue.
Beverly HAmanda was so nice and helpful.
Kara RThey took care of me. No complaints!
Anthony M