Hire a better person to deal with customers The service was terribleDiyaa A.
Customer Reviews for SecurCare Self Storage
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28227
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
10 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
10 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It could be good to have instruction where to park the truck. I guessed where I could park.Tord K.
Everything was great except for the price. The final cost was around $80 for the rental plus $20 to fill up the gas tank. I feel like that was a bit much for the few hours that I needed the cargo van. I will probably not rent one again in the future to pick up Girl Scout cookies. I will just ask someone I know to borrow a truck or trailer. If the cost was more reasonable, I would definitely consider using a U-Haul again.Melanie C.
Nice checkout person, very friendly and helpful, but they need to make sure the trucks are clean! We cleaned a very filthy truck.PATRICIA R.
El cliente no dejó un comentario.Megan C.
better explanation of 5/8 related stuffBRYAN R.
El cliente no dejó un comentario.VIRGIL R.
Agent was very rude and unprofessional. Uhaul agents are normally friendly however that particular person was on July 15th 5 pm was rude and did not want to help the customer. He was yelling with his questions and he gave us the truck with less gas than the actual content. He kept in saying you have to go now because he has to be out of the office by 6 although we came in 530 pm as the reservation was confirmed. No professional service. Would NOT come back. Uhaul customer service department at corporate office should investigate and make sure their representatives do follow the bylaws.Mhd A.
El cliente no dejó un comentario.CLAYTON R.
El cliente no dejó un comentario.STUART G.
El cliente no dejó un comentario.Mireille K.
El cliente no dejó un comentario.Pamela M.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.Ann S.
Friendly desk person.Nicholas W.
El cliente no dejó un comentario.Albeiro L.
El cliente no dejó un comentario.SUSAN W.
El cliente no dejó un comentario.Marino L.
El cliente no dejó un comentario.Carlos A.
Excellent customer service; professional and friendly.Hakim D.
Truck needs alignment soonArlene O.
My experience was very swift and easy.AMI E.
Nothing! I dont have the lady's name on hand but she absolutely made the horrible day I was having much better! She made life easier for me and was very resourceful! A++++++!! Thank you for the fantastic customer service!!CYNTHIA D.
El cliente no dejó un comentario.TIAGO G.
El cliente no dejó un comentario.Christopher C.
The team here is always phenomenal. I have rented trucks from this location on 3 different occasions and each time has been seamless. I would definitely recommend renting anything from this location.Tamisha P.
El cliente no dejó un comentario.Casandrallia H.
The desk person could be more friendly and quicker to assist a paying customer.Brancon B.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.John G.
Shareka was extremely helpful in the check out and check in of the van we rented. Evening went very smoothly and the facility couldn't be in a more perfect location. Gracias.Edward C.
I think the Gas Tank should be FULL when I get it. (Mine was completely empty by the way.) And then before I turn it in I should make it completely full and if not i get charge accordingly!KEVIN B.
El cliente no dejó un comentario.jon S.
El cliente no dejó un comentario.Sonya T.
El cliente no dejó un comentario.Tabitha F.
El cliente no dejó un comentario.Heather S.
If you are going to allow a rental to start at 1:30pm, you should make sure that the location that you direct your customers to is actually open at 1:30pm. As well as not starting the rental until the location is open at 2pm instead of 1:30.Kristof L.
El cliente no dejó un comentario.luther C.
El cliente no dejó un comentario.Michael C.
Outstanding customer service Responsive, polite, efficient, truly a pleasure to work with!Cliff S.
Got charged two times.. i put gas in the truck and was charged for gas.... it wasnt even filled up... overall just a trash facility.. wont be storing anything here going further eitherWilliam F.
Great customer service; quick and friendly.Hakim D.
Truck was smelling so bad..... !RAJENDRA K.
It was a little difficult to find because it was behind a car wash and the sign stated storage place and uhaul should be incorporated on the sign but overall the experience was good.Carletta S.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Oleksii S.
The staff was very friendly and very helpful.Karrie G.
El cliente no dejó un comentario.Mark H.
Nothing everything was great and perfect.and my sales rep there the young way was very helpful and nice light the best salesperson I've ever seen thanks so muchantonio J.
El cliente no dejó un comentario.Pierre H.
None necessary.Byard B.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Doug B.
It was an easy and fast experience picking up and dropping off the van. Worked for what it was intended for. The cleanliness of the van did not bother us (dirty floor mats) but had to be mentioned.Patrick R.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Matt P.
The girl who helped me rent the truck was super nice and helpful!Kim M.
El cliente no dejó un comentario.Tim B.
Customer service was poor. The gentleman that helped me was rude and made me feel like I inconveniencing him. He didn't want to check the rental van in as soon as I returned it to the location, which I found odd.shielle M.
Great customer service and friendly people!Jordan C.
customer service was sub parRyan E.
El cliente no dejó un comentario.Mark W.
When I called to book the U-Haul, I asked for and was told my reservation was at a different, MUCH more convenient location to my house. It wasn't until we showed up at that location, we found out it wasn't booked there. My father and my husband had to call around to all the local U-Haul locations to find our reservation as I was at work.heather S.
Great customer service and cost effective.Emily B.
El cliente no dejó un comentario.Leo M.
Great job guysSTEPHEN J.
Service was great, office Personnel was were courteous, professional and very helpful.Lawrence D.
Excellent service tart to finish.Barb M.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Benjamin G.
This was a great experience with very friendly and helpful associates. This will be our go-to location in the future.john B.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Davant B.
El cliente no dejó un comentario.Brad H.
Good experience. Would rent again.FRANK W.
The young lady that help us (hate I didn't get her name) was very friendly. Everything was ready to go and she answered all of our questions. Would definitely rent from here again!!Christie E.
El cliente no dejó un comentario.Debra B.
The personal who had the vehicle ahead of me dropped off 45 minutes late. That's not the fault of the center, so I'm still giving them top stars. But it was a huge inconvenience to me. I noticed Uhaul charged the guy who brought it back a lot of money. Wish some of that ended up in my pocket! What a racket.Catherine B.
El cliente no dejó un comentario.John C A.
Great team!Jeff H.
Awesome bunch!Jeff H.
El cliente no dejó un comentario.Steven S.
Good job, thanksMILTON M.
The storage facility/Uhaul center was great. I would've appreciated Uhaul telling me that the facility was not setup to do the vehicle pickup through the online system. Had the storage facility not called to tell me, I wouldn't have been able to pick up the vehicle until 3 hours after I planned to move. Uhaul should be the ones telling me this.Michael Z.
Extremely helpful and friendly. Thanks to Ricky, I will not go anywhere else.Jeff H.
Nothing at all everything was clean fast and professional!henry S.
El cliente no dejó un comentario.Vicky L.
El cliente no dejó un comentario.Richard S.
Great staffRODNEY B.
El cliente no dejó un comentario.Debra B.
Not try to get customers to drop off U-Haul where they don't want to.Alexis P.
The service was quick and easy.Wyounda H.
El cliente no dejó un comentario.Dale J.
El cliente no dejó un comentario.mary J.
This location did not have as many pads as we had reserved. Other than that issue, the counter person was helpful and pleasant.Robert Z.
El cliente no dejó un comentario.Kimberly C.
Great friendly staff. They are so helpful and compassionate better than a 5 star hotel. They are so awesome! I will recommend a friend in the future for this great service.Alvin S.
I was charged twice what I was quoted. I had returned the truck with one notch less in gas than what I got it on and I was charged $20 for that. So to rent a 10' truck for 1 day I was charged a total of $84. Uhaul is definitely doing something wrong.Stephanie T.
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.Emily T.