Mr. Milton was superb, the epitome of customer serviceSHANICE W.
Customer Reviews for SecurCare Self Storage 150 Stockbridge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TERRANCE D.
No improvement needed. The manager on duty was very helpful.RUFUS J.
Customer did not leave a comment.Kenyetta J.
Fix the alignment on the truck and that's all. Mr. Milton is always quick, and straight to the point! He knows his job very well.SEQUOIA B.
The pick up was very confusing, I ended up creating a duplicate order that needed to be refunded. I thought the on line version should be easier but "instructions unclear". I do want to compliment the young lady who assisted me on the phone. I had a deadline and I spent 30 minutes trying to get the vehicle. She was amazingly quick and nice. NOTE the brace on the left top ramp is broken off, my mover spotted it and we did not cause the issue.Cherilyn A.
Milton was awesome . Awesome customer service I thank him for going above and beyond for us !!LATIYA C.
Customer did not leave a comment.ROYNETTE J.
Milton always provides excellent customer service! All vehicles are clean and run smoothly!BREANNA W.
There are no improvements that can be suggested at this time. But I do commend Mr. Milton on his exceptional customer service, which is so rare these days. I'm glad my reservation was moved to this location as I will now be a repeat customer. Excellent job and thank you!RONALD C.
Customer did not leave a comment.LATOYA S.
Customer did not leave a comment.PARIS S.
While the location is great, the rental van carried an unbearable stench. Totally unacceptable. MADE ME SICK TO DRIVE IT.PAULETTE E.
I order a handcart and was charged in it. When I picked up truck the handcart was not there.Maya P.
Milton was friendly and quick.Lorraine A.
Experience was greatANITA F.
Customer did not leave a comment.TARVAS S.
Mr Milton was a pleasure to work with.LYNORA M.
The fuel amount was incorrect. It stated 1/2 full, when it was one notch above 1/4. The trailer needed to be swept, and the truck wasn't available for 3 hours.CHERYL B.
everything is goodALEXANDER C.
The store manager Milton was great! He provided excellent customer service and got me in and out quickly!Breanna W.
Customer did not leave a comment.ANNA R.
Manager kind of gave us a hard time. Hard to understand cause we have had a unit there for a while now. Lady at the counter was super sweet, great customer service.KALISE J.
Truck was dirty with trash from previous movers and did not have any utility dollies available and we had to drive to another location with the truck to pick up a dollyDavid T.
Best customer service ever. Went above and beyond thank you Milton.Brittany P.
Customer did not leave a comment.Desiree M.
Customer did not leave a comment.CHETRA LOVE B.
Customer did not leave a comment.Praya M.
Milton gave excellent customer service. Very pleasant, kind and professional. Made the process easy.ðŸ'ðŸ'ðŸ'!Linda B.
Excellent customer serviceKenneth D.
Customer did not leave a comment.Anizha B.
Best service ever.LAKEISHA M.
Easy process and great serviceIleanel R.
Milton had excellent communication skills and he was very courteous. I would highly recommend him and this location.Vanessa J.
Customer did not leave a comment.Demetrius Y.
Everything was good. The CSR even changed the time in the system for me because I was running late.Amira S.
Customer did not leave a comment.SALLY P.
Prices were higher than what was Quoted online and by the phone representativeDEMETRIS G.
Customer did not leave a comment.Michael N.
The Manager (MILTON) is Very rude and does not possess customer relationship.Sulaimon S.
Nothing to improve the customer service was excellentSusan B.
Customer did not leave a comment.Chelsea C.
Milton had excellent customer service! Thankyou again for everything! I will definitely return!Frederic A.
Customer did not leave a comment.JIMMY B.
Customer did not leave a comment.Doyle I.
Customer did not leave a comment.JESSE H.
Place A sticker inside truck on dash to remind the customer to return key to Dropbox tVASTELLA H.
Milton was very helpfulMICHELLE B.
Customer did not leave a comment.Willie L.
Customer did not leave a comment.Kara K.
Customer did not leave a comment.Felicie L.
Milton was awesome! The only issue that I had, was the payment processing system being down.Faylen M.
Vehicle's cleanliness was sufficient but could stand a little more detailing on the interior.Angelica B.
Mr. Milton was very professional, kind and courteous. His pleasant and cheerful demeanor made this move a pleasant experience.LaVonne R.
Customer did not leave a comment.PEGGY L.
Very fast service & Milton was very resourceful. Would highly recommend.Bradley R.
Train the reps to completely know how to explain the online process, especially when it comes to returning the truck after hours.Carolyn B.
Customer did not leave a comment.Daaiyah S.
Melvin was very pleasant and he was a great help in my process.Sabrina H.
Customer did not leave a comment.Vathia S.
The service and the level of attention with outstandingBrian R.
Just continue to provide good customer service that you are already providing!SAUNDRA B.
The customer service is great. This location is my first choice for renting from U-Haul. I recommend this location to everyone. Milton provides great customer service.Sonya B.
Customer did not leave a comment.Orvin G.
Customer did not leave a comment.Jasmine L.
Milton was great to work with.Carl R.
Customer did not leave a comment.Sonya B.
Customer did not leave a comment.DeMarcus B.
U-Haul dropped the ball. You change locations at the last minute but not call the person You want to be very high tech and so calling the customer is out of the question .i go to the new location and the password assigned does not work and I am standing in the cold . All these inconveniences and time wasted and cost incurred I feel you should do more than than that $50.customer care is a key and not texting. The inconveniences encountered during is unphantomed. You have some bad apples who do not care and their answer Is it's the company.Florence Y.
Big sign $19.95 per day. That was a lie, but we only found out when we returned the vehicle. False advertising.MICHAEL B.
Have a blessed Thanksgiving, ThanksBrian M.
Mr Milton was professional, friendly and personable. He offered me some water which was cold and thirst quenching! He made me feel comfortable renting the Uhaul. I highly recommend this location.Christie P.
Milton was excellent!'Victoria H.
The self reserve and check out at a location that was not open was somewhat difficult. It took 2 days for me to get my approval notice. Once I arrived at my location it took an hour before I could gain access to the truck due to the approval hold. Everything on my end was submitted correctly. Whoever was in charge of my account left for the day and no one answered the phone for this Sunday rental.Camilya T.
Store representative (Milton) was incompetent, he forgot to place the dolly I rented in the van, forcing me to drive out of my way (in the rented van to PAY for another dolly. He was supposed to take care of returning the dolly (he promised) and he didnt because the other Uhaul called me asking about their dolly. He promised (I have paperwork) to refund me the cost of BOTH dollies that I paid for, still no deposit. Uhual owes me the price of two rented dollies an apology, I will be placing the aforementioned information on Google and Yelp.Charleston R S.
Customer did not leave a comment.Vicente R.
Customer did not leave a comment.Jayesh P.
Clean the trucks and improve customers Service the guy was giving me a hard time to get the truckMike T.
Customer did not leave a comment.Prentiss D.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Mechella O.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Mary B.
My experience with Milton was awsome. Will diffinately come back again! Thank you! Stephanie ThorntonStephanie T.
Customer did not leave a comment.Delmar T.
Customer did not leave a comment.Jessica V.
So far so goodBruce W.
i DID ,however , need to know why the original receipt read one ($63.83)amount and my credit card read another amount($96.04)Marva D.
Very pleased...Mr. Milton customer Service was excellent.He made my visit quick and easy. Thanks againTamara C.
Mr. Milton was very helpful and patience,Horace C.
The amount of gas in the vehicle was incorrect on my contract. It said it was half full but it was actually less than a quarter full.Daphne K.
Very good .Vickie J.
Customer did not leave a comment.Yoandy S.
Customer did not leave a comment.Elaine C.
Customer did not leave a comment.Angela H.
Thank youJoseph R.