Customer Reviews for SecurCare Self Storage
(U-Haul Neighborhood Dealer)

289 reviews

8438 E Independence Blvd   Charlotte, NC 28227

(704) 323-8303

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(704) 323-8303

8438 E Independence Blvd
Charlotte, NC 28227

Services at this Location:

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Todo me pareció bien muy excelente atención

Yovanis Acevedo 
Rating:
4.0

Holly was so helpful and genuinely nice. I was able to pick up the vehicle early enough to get moving at a good time which I very much appreciated.

Jeannine Bott 
Rating:
4.0

Customer did not leave a comment.

Peter Frank 
Rating:
4.0

Customer did not leave a comment.

Noah Ewing 
Rating:
5.0

Dropped on Sunday with app.

Ty Leonard 
Rating:
4.0

No shield fluid and it was filthy. I think this is a hazard if it was needed.

Nancy Talarico 
Rating:
1.0

This was not the location that I originally selected on my reservation and it does not open until 10am on Saturdays (my reservation made a month in advance was for a 7:30am pickup so I could get on the road for my 10 hour move). This site does not allow you to access the vehicle 24/7 like other U-Hauls so you have to wait until the location opens. Being that I had to leave before 10am, I had to pick up the vehicle the night before and find a place to park it. What is the point of having a reservation for a time and place if Uhaul is going to not have it available and only let you know the day before? Location was a storage site, which was run down and only has one person working the front desk. I had reserved a furniture dolly but they didn’t have any. They did not let me know this until I arrived to pick up my U-Haul which was very inconvenient for my move.

Caroline Barton 
Rating:
3.0

Very friendly at desk

Tara Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Michael Schneider 
Rating:
1.0

The gentlemen wouldn’t let me drop off the vehicle at first until I pulled out my contract. He was unprofessional and rude. I would recommend more customer service training. Also take your business elsewhere it is not worth the hassle.

Kelia Fanning 
Rating:
5.0

Customer did not leave a comment.

Judy Grogg 
Rating:
1.0

I was given the truck on empty and still charged full price on my receipt

Imani Bristol 
Rating:
5.0

Customer did not leave a comment.

Yvonne Harris 
Rating:
5.0

Friendly and they take care of their customers. Truck was ready and everything explained and they take their time with anything no you need. Great experience.

Yvonne Harris 
Rating:
5.0

Customer did not leave a comment.

Colby Anderson 
Rating:
4.0

Customer did not leave a comment.

Teresa Beaner 
Rating:
4.0

Customer did not leave a comment.

Jennifer Dalrymple 
Rating:
2.0

When I get the truck was dirty inside the driver seat area. As well the back is very dirty. On top very strong smell of cigarettes.

Davide Varze 
Rating:
5.0

This location was great, Shameeka is very knowledgeable, kind, and definitely pointed me in the right direction for the size of the truck and all my equipment needs.

PARTH JOSHI 
Rating:
3.0

Better customer service, communication, and logistics.

NaSwana Moon 
Rating:
3.0

Check for oil leaks

DAVID WOYTEK 
Rating:
5.0

The team was great and really helped us maximize our time with the vehicle. Very appreciative!

Timothy Wood 
Rating:
4.0

Customer did not leave a comment.

Rans TriplettII 
Rating:
3.0

Limited parking, difficult to find place to park 26’ truck without blocking accesses. Returned outside of business hours using app, no interaction with staff.

Cindy Bovee-Kemper 
Rating:
4.0

Customer did not leave a comment.

Catherine Myslinski 
Rating:
5.0

Customer did not leave a comment.

Lori Marsico 
Rating:
3.0

I reserved a truck and picked it up on Thursday. Asked if I can return it to the location I was moving to, Lancaster. I specifically asked if that was ok. The lady behind the desk said yes. But when I went to return it on Saturday, I was told that I had to return it back to Charlotte. And if I didn't I was going to be charged $350 miss location fee. Then upon returning the truck the man behind the desk said he doesn't do U-Hal, and I would have to wait until the person who does to return. And that wasn't until Tuesday. Then when I got my bill, not only did they charge me the extra miles (which I was trying to avoid) but they charged me for 3 days. I emailed the manager and he settled my problem. But I honestly think that all personnel should be cross trained in how to do the other's "job" so this doesn't happen again.

Shalonda McLeod 
Rating:
5.0

Hire a better person to deal with customers The service was terrible

Diyaa Akach 
Rating:
5.0

It could be good to have instruction where to park the truck. I guessed where I could park.

Tord Kallqvist 
Rating:
4.0

Everything was great except for the price. The final cost was around $80 for the rental plus $20 to fill up the gas tank. I feel like that was a bit much for the few hours that I needed the cargo van. I will probably not rent one again in the future to pick up Girl Scout cookies. I will just ask someone I know to borrow a truck or trailer. If the cost was more reasonable, I would definitely consider using a U-Haul again.

Melanie Covell 
Rating:
2.0

Nice checkout person, very friendly and helpful, but they need to make sure the trucks are clean! We cleaned a very filthy truck.

PATRICIA READY 
Rating:
3.0

Customer did not leave a comment.

Megan Conner 
Rating:
4.0

better explanation of 5/8 related stuff

BRYAN RITTER 
Rating:
4.0

Customer did not leave a comment.

VIRGIL ROSBER 
Rating:
5.0

Agent was very rude and unprofessional. Uhaul agents are normally friendly however that particular person was on July 15th 5 pm was rude and did not want to help the customer. He was yelling with his questions and he gave us the truck with less gas than the actual content. He kept in saying you have to go now because he has to be out of the office by 6 although we came in 530 pm as the reservation was confirmed. No professional service. Would NOT come back. Uhaul customer service department at corporate office should investigate and make sure their representatives do follow the bylaws.

Mhd Alsaka 
Rating:
5.0

Customer did not leave a comment.

CLAYTON RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

STUART GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Mireille Kikudi 
Rating:
4.0

Customer did not leave a comment.

Pamela Murray 
Rating:
5.0

Customer did not leave a comment.

Jennifer Reece 
Rating:
3.0

Customer did not leave a comment.

Ann Slater 
Rating:
4.0

Friendly desk person.

Nicholas Wantz 
Rating:
5.0

Customer did not leave a comment.

Albeiro Loaiza 
Rating:
5.0

Customer did not leave a comment.

SUSAN WATKINS 
Rating:
5.0

Customer did not leave a comment.

Marino Lopez 
Rating:
3.0

Customer did not leave a comment.

Carlos Almedia 
Rating:
5.0

Excellent customer service; professional and friendly.

Hakim DIaz 
Rating:
5.0

Truck needs alignment soon

Arlene Overton 
Rating:
5.0

My experience was very swift and easy.

AMI EL-BEY 
Rating:
5.0

Nothing! I dont have the lady's name on hand but she absolutely made the horrible day I was having much better! She made life easier for me and was very resourceful! A++++++!! Thank you for the fantastic customer service!!

CYNTHIA DIAMOND 
Rating:
5.0

Customer did not leave a comment.

TIAGO GODINHO DOS REIS 
Rating:
5.0

Customer did not leave a comment.

Christopher Childs 
Rating:
5.0

The team here is always phenomenal. I have rented trucks from this location on 3 different occasions and each time has been seamless. I would definitely recommend renting anything from this location.

Tamisha Pumphrey 
Rating:
4.0

Customer did not leave a comment.

Casandrallia Hudson 
Rating:
3.0

The desk person could be more friendly and quicker to assist a paying customer.

Brancon Brooks 
Rating:
5.0

Customer did not leave a comment.

John Moore 
Rating:
4.0

Customer did not leave a comment.

John Green 
Rating:
5.0

Shareka was extremely helpful in the check out and check in of the van we rented. Evening went very smoothly and the facility couldn't be in a more perfect location. Thank you.

Edward Cambria 
Rating:
5.0

I think the Gas Tank should be FULL when I get it. (Mine was completely empty by the way.) And then before I turn it in I should make it completely full and if not i get charge accordingly!

KEVIN BRUBAKER 
Rating:
5.0

Customer did not leave a comment.

jon sylvester 
Rating:
2.0

Customer did not leave a comment.

Sonya Turner 
Rating:
5.0

Customer did not leave a comment.

Tabitha Fletcher 
Rating:
3.0

Customer did not leave a comment.

Heather Snyder 
Rating:
2.0

If you are going to allow a rental to start at 1:30pm, you should make sure that the location that you direct your customers to is actually open at 1:30pm. As well as not starting the rental until the location is open at 2pm instead of 1:30.

Kristof Leopold 
Rating:
5.0

Customer did not leave a comment.

luther carter 
Rating:
5.0

Customer did not leave a comment.

Michael Cooney 
Rating:
5.0

Outstanding customer service Responsive, polite, efficient, truly a pleasure to work with!

Cliff Siverd 
Rating:
1.0

Got charged two times.. i put gas in the truck and was charged for gas.... it wasnt even filled up... overall just a trash facility.. wont be storing anything here going further either

William Frazier 
Rating:
5.0

Great customer service; quick and friendly.

Hakim Diaz 
Rating:
3.0

Truck was smelling so bad..... !

RAJENDRA KARKI 
Rating:
3.0

It was a little difficult to find because it was behind a car wash and the sign stated storage place and uhaul should be incorporated on the sign but overall the experience was good.

Carletta Scarborough 
Rating:
3.0

Customer did not leave a comment.

James Alvarez 
Rating:
5.0

Customer did not leave a comment.

Oleksii Semenov 
Rating:
5.0

The staff was very friendly and very helpful.

Karrie Gregory 
Rating:
5.0

Customer did not leave a comment.

Mark Harrison 
Rating:
5.0

Nothing everything was great and perfect.and my sales rep there the young way was very helpful and nice light the best salesperson I've ever seen thanks so much

antonio johnson 
Rating:
5.0

Customer did not leave a comment.

Pierre Harrison 
Rating:
4.0

None necessary.

Byard Bost 
Rating:
5.0

Customer did not leave a comment.

Robert Weissert 
Rating:
4.0

Customer did not leave a comment.

Doug Brachey 
Rating:
5.0

It was an easy and fast experience picking up and dropping off the van. Worked for what it was intended for. The cleanliness of the van did not bother us (dirty floor mats) but had to be mentioned.

Patrick Rahlke 
Rating:
4.0

Customer did not leave a comment.

Robert Coffin 
Rating:
4.0

Customer did not leave a comment.

Matt Packey 
Rating:
5.0

The girl who helped me rent the truck was super nice and helpful!

Kim Mcleod 
Rating:
4.0

Customer did not leave a comment.

Tim Brinson 
Rating:
1.0

Customer service was poor. The gentleman that helped me was rude and made me feel like I inconveniencing him. He didn't want to check the rental van in as soon as I returned it to the location, which I found odd.

shielle mcneill 
Rating:
5.0

Great customer service and friendly people!

Jordan Coco 
Rating:
3.0

customer service was sub par

Ryan Eng 
Rating:
4.0

Customer did not leave a comment.

Mark Wilson 
Rating:
4.0

When I called to book the U-Haul, I asked for and was told my reservation was at a different, MUCH more convenient location to my house. It wasn’t until we showed up at that location, we found out it wasn’t booked there. My father and my husband had to call around to all the local U-Haul locations to find our reservation as I was at work.

heather singley 
Rating:
5.0

Great customer service and cost effective.

Emily Brown 
Rating:
5.0

Customer did not leave a comment.

Leo Montano 
Rating:
5.0

Great job guys

STEPHEN JOHNSON 
Rating:
5.0

Service was great, office Personnel was were courteous, professional and very helpful.

Lawrence Dumas 
Rating:
5.0

Excellent service tart to finish.

Barb Mueske 
Rating:
5.0

Customer did not leave a comment.

John Metzger 
Rating:
5.0

Customer did not leave a comment.

Benjamin Greene 
Rating:
5.0

This was a great experience with very friendly and helpful associates. This will be our go-to location in the future.

john blalock 
Rating:
5.0

Customer did not leave a comment.

Paul Lance 
Rating:
5.0

Customer did not leave a comment.

Davant Bryant 
No reviews have been submitted for this location.

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