Customer Reviews for SecurCare Self Storage #176
(U-Haul Neighborhood Dealer)

18 reviews

720 Bert Kouns Industrial Loop   Shreveport, LA 71118

(318) 631-0464

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Fri: 10 am–5 pm
  • Sat: 10 am–12 am
  • Sun: Closed

Services at this Location:

Contact Us

(318) 631-0464

720 Bert Kouns Industrial Loop
Shreveport, LA 71118

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Fri: 10 am–5 pm
  • Sat: 10 am–12 am
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Drop off was ok, loading up process news improvement. Lights was poor.

Jose Dixon 
Rating:
3.0

I wasted around 40mins trying to get the license uploaded into the system. We had to call someone to help since the system was not working. From 6hrs I had rented, I was only able to actually use the UHaul for 5hrs. Which put my move in time back 1hr.

Vivian Colon Garcia 
Rating:
5.0

Customer service was excellent.

Robert Drabble 
Rating:
5.0

Customer did not leave a comment.

Russell Smith 
Rating:
2.0

I would recommend someone to ask for a staff location for returns. U-haul app needs a lot of work. had to go out of app to take a picture, go back in to app and upload. Then to find out I needed to take more than one picture to return vehicle - 1. App should advise to take those three pictures; 2. App should access phones camera to take and upload picture.

NICHOLAS PEARSON 
Rating:
5.0

Customer did not leave a comment.

jessica flashey 
Rating:
3.0

Customer did not leave a comment.

Ericka Helmer 
Rating:
3.0

They failed to include the moving pads with my order. No one to talk to if you have any issues or have questions.

Ted Bacon 
Rating:
1.0

Needs to be a HUMAN on location. At least one, who can help when there is a problem with the contactless pickup, which there was. Was on hold for 45min on main number, never got through. Finally, after much hassle, got it to work and got our truck. I realize it saves money to do it this way, but there should either be a person or express number to call that will get you to a human to help solve problems with pickup. will NEVER use U-haul again

Barry Palmer 
Rating:
4.0

Customer did not leave a comment.

TAQUITA BELL 
Rating:
4.0

Customer did not leave a comment.

Ikponmwosa Eribo 
Rating:
5.0

Customer did not leave a comment.

Alexandria Johnson 
Rating:
4.0

Customer did not leave a comment.

Ashley Lars 
Rating:
5.0

Customer did not leave a comment.

KATHY HAAR 
Rating:
5.0

Customer did not leave a comment.

James Harris 
Rating:
5.0

Customer did not leave a comment.

Rex Hubbard 
Rating:
5.0

Customer did not leave a comment.

Jimmie Harper 
Rating:
1.0

Communication w/ dealer was terrible at the original retail site (#176-014351) on Mt Zion Rd.(operator didn't show up, wouldn't answer calls, LIED about time when reached by dispatcher). DROP HIM AS A DEALER! Other follow-up dealers were fine and helpful under the circumstances.

Edward Miller 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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