Customer Reviews for Sebens Garage
(U-Haul Neighborhood Dealer)

188 reviews

1408 N Market St   Monticello, IL 61856
(Off Market St)

(217) 762-9451

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 762-9451

1408 N Market St
Monticello, IL 61856
(Off Market St)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Sebens Towing...always supports our community members. Great business! Keep up the good work! Thank you, Jackie, Dennis and Brent

peg bargon 
Rating:
5.0

The app seemed to have quite a few bugs which caused it to crash on multiple at pick-up and upon delivery. I was able to walk-in to the store front and get help from them getting the code, fortunately. Very helpful and kind staff!

Dustin Reinbold 
Rating:
3.0

It is a family garage and managed in that fashion. It served the purpose. .

Patricia Huisinga 
Rating:
3.0

The place is what it is. It’s an original midwestern garage and I like it that way.

Christopher Coffin 
Rating:
4.0

Customer did not leave a comment.

Stan Clark 
Rating:
5.0

Customer did not leave a comment.

William Haworth 
Rating:
5.0

This location is my home town. I'm glad to have this service near by.

William Dalton 
Rating:
4.0

Customer did not leave a comment.

Chuck Storm 
Rating:
2.0

Make trailer jack stands available

Charles Baird 
Rating:
5.0

The mobile pickup feature did not work with my normal phone browser which caused extra hiccups and troubleshooting.

Daniel Strowmatt 
Rating:
5.0

Customer did not leave a comment.

Brent Hettinger 
Rating:
5.0

Customer did not leave a comment.

william salvatore 
Rating:
3.0

Customer did not leave a comment.

Kenneth Henson 
Rating:
4.0

The mileage authorized was short of what was necessary.

George Davis 
Rating:
4.0

Customer did not leave a comment.

Ron Thompson 
Rating:
2.0

Location is very remote. And service was slow and didn't have a computer to process the transation.

Aaron Canary 
Rating:
4.0

Customer did not leave a comment.

David Houchin 
Rating:
5.0

Keep up the good work.

STANLEY MORRIS 
Rating:
5.0

Customer did not leave a comment.

Christina Chapman 
Rating:
5.0

Convienantvto drop off.

Paul Sinclair 
Rating:
5.0

Good people!

Gary Huisinga 
Rating:
5.0

Customer did not leave a comment.

Richard Mulligan 
Rating:
5.0

Customer did not leave a comment.

troy Price 
Rating:
5.0

Always a great experience at Sebens!

Jordan Ziegenbein 
Rating:
5.0

Customer did not leave a comment.

Zackary Danner 
Rating:
3.0

Customer did not leave a comment.

Joy Davis 
Rating:
3.0

Too far away, truck had broken glass in cargo bay. Truck smelled like it had been smoked in.

Evan Newman 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BRAYNE 
Rating:
4.0

Customer did not leave a comment.

Dai Nguyen 
Rating:
5.0

Customer did not leave a comment.

Richard Mulligan 
Rating:
5.0

Staff was very friendly and helpful

Julie Graham 
Rating:
5.0

Customer did not leave a comment.

Richard Mulligan 
Rating:
4.0

Customer did not leave a comment.

Richard Mulligan 
Rating:
4.0

Customer did not leave a comment.

Dylan Jarling 
Rating:
5.0

Customer did not leave a comment.

ROBERT WHITE 
Rating:
5.0

Customer did not leave a comment.

Richard Hill 
Rating:
5.0

Customer did not leave a comment.

Rebecca Headley 
Rating:
4.0

Very helpful with setting up the rental and being flexible.

stefan curbin 
Rating:
5.0

the lady that helped me with the trailer was extremely knowledgeable about the trailer and pleasant to do business with

Matthew Nalian 
Rating:
4.0

The people were very nice. The computer was a bit slow.

Carl stiebner 
Rating:
4.0

Customer did not leave a comment.

Donna Foley 
Rating:
1.0

Customer did not leave a comment.

micharl prentice 
Rating:
5.0

Customer did not leave a comment.

Katherine Wachter 
Rating:
5.0

Friendly staff and not crowded at all.Great service.

Andrew Singer 
Rating:
3.0

Customer did not leave a comment.

Roger Price 
Rating:
1.0

Customer did not leave a comment.

Dawn Mirhakimi 
Rating:
5.0

Customer did not leave a comment.

Cole Yoder 
Rating:
3.0

Customer did not leave a comment.

Mark McCleary 
Rating:
5.0

Customer did not leave a comment.

Patrica davis 
Rating:
5.0

Customer did not leave a comment.

travis mikel 
Rating:
3.0

Customer did not leave a comment.

Mark McCleary 
Rating:
2.0

It took almost 2 hours for the lady to actually run my credit card. The place was unkept and very dirty. Two giant cats just laying around the shop on top of the counters. The lady did not know what she was doing when she took my payment. I would have went somewhere else had I known about this one. This put me way behind my already tight schedule.

Nelson Rice 
Rating:
5.0

Customer did not leave a comment.

JAMES DONALDSON 
Rating:
3.0

Customer did not leave a comment.

Mark McCleary 
Rating:
3.0

Customer did not leave a comment.

Richard Vogen 
Rating:
5.0

Customer did not leave a comment.

Fred Dore 
Rating:
3.0

Customer did not leave a comment.

Gary Webber 
Rating:
4.0

Customer did not leave a comment.

Patrick McMann 
Rating:
2.0

I was not able to check the vehicle in online when I returned it. I called Uhaul for help and was told to take pictures and call them in the morning. By the time I got up the next day to call them, I was already charged a $25 cleaning fee. This was for absolutely no reason at all, as I have the pictures. I am very unhappy with the return process on this truck. I usually rent between 6-8 trucks a year depending on my needs as I run a small wholesale business.

Preston Carter 
Rating:
5.0

Very pleasant to deal with and very helpful during the whole process of pick up and drop off. Will go here first if I need to rent equipment again in this area.

BARBARA WOOD 
Rating:
5.0

Customer did not leave a comment.

Brian Murphy 
Rating:
5.0

There seemed to be some confusion or miscommunication at pick up time. I thought I was supposed to check myself in on line but the provider checked me in. She was very kind and friendly. Everything worked out great. I would recommend U haul.

Darlene McGuire 
Rating:
5.0

IT TOOK 45 MIN TO 1 HR PERSON NICE BUT DID NOT KNOW HOW TO FILL OUT COMPUTER ;IN CHAMPAIGN ON UNIVERSITY PUT ON HITCH WAS EXCELLENT

john helfrich 
Rating:
5.0

Customer did not leave a comment.

Adalberto Bello 
Rating:
5.0

Customer did not leave a comment.

Bill Carter 
Rating:
2.0

Customer did not leave a comment.

Cindy Bobbitt 
Rating:
5.0

Very friendly and helpful. Not too far from Champaign. I would highly recommend.

janet riley 
Rating:
5.0

Customer did not leave a comment.

Christopher Chaney 
Rating:
4.0

I called uhaul before my pick up date asking about a ball hitch. I was told I could buy one with my rental and when I showed up, they did not have one to buy. I had to run to 2 stores to get one. I also didn’t have an electrical hook up, and I was not given any information beforehand making sure I had all of this equipment. I was an hour late to where I had to go.

Brandi Burton 
Rating:
3.0

Customer did not leave a comment.

Brian Miller 
Rating:
5.0

Customer did not leave a comment.

Karlene Knisley 
Rating:
3.0

There should be a greater emphasis for partnered locations to be going over a contract with the driver, go over the instructions that are printed on stickers on the inside of the cab in case there are questions, and helping to adjust mirrors-basically help to understand the different factors involved since it’s so different from most people’s cars. There was also an issue of the software/web services available to the woman working at Seben’s managing the uhual transaction, where when she entered my address of where I would be moving the map listed my address as being in the Loop rather than the Rogers Park neighborhood of Chicago that it actually is in, and would not list the locations nearby my actual apartment. Because of this she couldn’t select a location and said she would instead select the option where once I got to the area I could find which location was near me and call them and let them know I would be dropping off at their location. This was reflected on the contract and receipt she printed out for me at the top. But when I got home from picking up the uhaul that day I got an email telling me I had a drop off location assigned to me (Lawrence Shell) and when I called to ask if she had changed this she said no she hadn’t and she didn’t know why that happened. She either lied, or uhaul took the liberty of changing things without checking.

Simone MORRISON 
Rating:
5.0

Customer did not leave a comment.

Larry swartz 
Rating:
3.0

Bigger U-Haul sign, better lighting and marked parking would have helped after sundown. Not a big problem though.

Stephen Rudolph 
Rating:
4.0

Customer did not leave a comment.

paul bruner 
Rating:
2.0

Customer did not leave a comment.

Jamie Stanzione 
Rating:
3.0

Customer did not leave a comment.

Amy Crabtree 
Rating:
5.0

Staff noticed my spare tire had low air pressure and they filled it for me. Staff were also willing to wait for me for late pick up if needed.

Tonja Henze 
Rating:
3.0

tires had low tread, the place was messy & unkept

Michael McClughen 
Rating:
3.0

Customer did not leave a comment.

Greg Bradley 
Rating:
4.0

Customer did not leave a comment.

Dennis McGiles 
Rating:
5.0

Very good service. Would recommend to others.

Matthew Lee 
Rating:
2.0

They need training on the computer system. Took 50 minutes to check out on a rental which had already been ordered and paid for online.

Erin Pyka 
Rating:
3.0

WELL I WAS CHARGED TWICE FOR THE RENTAL OF THE UHAUL, AND I AM HAVING TROUBLE GETTING THE MONEY PUT BACK ON MY CREDIT CARD, SO FAR I HAVE MADE TWO CALLS. I AM GETTING THE RUN AROUND ON THAT, SO NOT HAPPY ABOUT THAT!!!!!!!!!!!

Elaine Shanner 
Rating:
5.0

Put a soft cover or at least paint the trailer hitch. It’s right there when using the rear cargo door. (My shin is bruised and very sore)

bill bloch 
Rating:
5.0

Customer did not leave a comment.

Kimberly Black 
Rating:
5.0

LOVED THE CONVENIENCE. RENT LOCALLY. PRICING REASONABLE. OWNERS VERY PLEASANT. THANKS UHAUL B,PERRY

Betty Perry 
Rating:
5.0

Customer did not leave a comment.

Micheal RICE 
Rating:
5.0

Customer did not leave a comment.

carol graden 
Rating:
5.0

Customer did not leave a comment.

SHERYL LEWIS 
Rating:
5.0

Both lady and gentleman are very very nice

Derek Shih 
Rating:
4.0

Customer did not leave a comment.

Tracey Peterson 
Rating:
4.0

Very nice people. Very helpful

Mark Fred 
Rating:
5.0

The people were wonderful and helpful. Drove 45 minutes to get the trailer because I waited too long to reserve, but it was well worth it. I would not change anything!

Jim Youhas 
Rating:
5.0

Customer did not leave a comment.

tracy shiffer 
Rating:
4.0

If you change someone's location from his initial, please allow him to return the equipment to his initial location.

Raphael Kayembe 
Rating:
3.0

Customer did not leave a comment.

Lauren Schaefer 
Rating:
5.0

Customer did not leave a comment.

Lucas Snow 
Rating:
4.0

Customer did not leave a comment.

Kurt Jackson 
Rating:
3.0

Customer did not leave a comment.

kevin bergman 
No reviews have been submitted for this location.

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